HomeMy WebLinkAbout2016 06 13 Regular 500 Annual Solid Waste Performance ReviewCOMMISSION AGENDA
ITEM 500
REQUEST:
Informational
Consent
Public Hearings
Regular
X
June 13, 2016 KL KL
Regular Meeting City Manager Department
Public Works Department requesting the City Commission validate the 2015 -2016 Solid
Waste Survey Results entitling the franchisee to receive the Performance Bonus, and
receiving the Annual Solid Waste Evaluation Report.
SYNOPSIS:
The purpose of this Commission item is to provide the results of the Solid Waste Survey to
the City Commission and verify the results which determine that the Solid Waste
Franchisee, Waste Pro, is eligible for the Year 10 Performance Bonus, and also for the City
Commission to receive the Annual Solid Waste Evaluation Report as stipulated in the Solid
Waste Franchise Agreement.
CONSIDERATIONS:
This agenda item is needed to fulfill the contract requirements of the Solid Waste Franchise
Agreement relating to Performance Bonus and Annual Evaluation. The performance bonus
provision of the Agreement with Waste Pro provides for a performance bonus of $15,000
provided the Contractor receives a customer satisfaction rating of 90% or greater.
The Evaluation Report must be presented to the City Commission on an annual basis.
Staff contracted with the Institute of Social and Behavioral Sciences at UCF to perform the
survey again this year at a final cost of $3,002. This cost is split 50 -50 with Waste Pro.
The same solid waste survey questions as last year were used. With the assistance of the IS
Department, we were able to provide UCF staff with customer phone numbers from our
billing system which greatly improved the accuracy and efficiency of the survey again this
year.
Regular 500 PAGE 1 OF 3 - June 13, 2016
The level of customer satisfaction measured in the survey was 94.78, for the 402
respondents. Previous results from 2015 to 2007 were 93.4 %, 94.5 %, 95.2 %,
97.1 %, 96.8 %, 94.2 %, 97.0 %, 93.4% and 93.2 %, respectively. The survey results entitle
WastePro to the $15,000 performance bonus. The City has processed the UCF survey
invoice and 50% of that cost will be deducted from the $15,000 performance bonus netting
WastePro $13,499.
Those respondents with negative experiences or questions were asked if they wanted to be
contacted and 12 provided contact information. 46 customers requested repairs or
replacement to their toter or recycle bins. Staff has initiated contact with all these
residents and will coordinate resolution of their concerns /complaints with Waste Pro. Staff
also reviewed the anonymous complaints with Waste Pro staff to identify opportunities for
improvement.
In accordance with Section 9.3 of the Solid Waste Agreement dated March 1, 2006 by and
between the City of Winter Springs and Waste Pro of Florida, Inc., Waste Pro's
performance shall be evaluated annually by the City Manager or his designee via a written
annual evaluation, which shall be subsequently delivered to the City Commission at a public
meeting. The evaluation shall be based on the level of service criteria set forth in paragraph
9.1 of the Solid Waste Agreement. Those criteria are listed in the attached Annual
Evaluation Report.
Staff has completed the required evaluation and has met with representatives from Waste
Pro to discuss the report. All evaluation criteria were found to be "Good" or better with the
exception for the providing of the annual financials which has since been rectified. City and
Waste Pro staff also discussed delays in getting toters replaced which Waste Pro has a plan
to address. The evaluation is attached.
The contract year beginning March 1, 2015 is the first year of the four year extension to the
Solid Waste Agreement with Waste Pro of Florida, Inc. approved by the City Commission
on October 13, 2014 which will expire February 28, 2019.
FISCAL IMPACT:
The Survey cost of $3,002 was paid from the Solid Waste Fund. Waste Pro's share of the
survey will be deducted from the $15,000 performance bonus for a net performance bonus
of $13,499.00. The current residential solid waste rate of $18.10 per month remains
unchanged since 2006 although some adjustment through indexing or other mechanism will
need to be considered in the immediate future.
COMMUNICATION EFFORTS:
This Agenda Item has been electronically forwarded to the Mayor and City Commission,
City Manager, City Attorney /Staff, and is available on the City's Website, LaserFiche, and
the City's Server. Additionally, portions of this Agenda Item are typed verbatim on the
respective Meeting Agenda which has also been electronically forwarded to the individuals
noted above, and which is also available on the City's Website, LaserFiche, and the City's
Server; has been sent to applicable City Staff, Media/Press Representatives who have
requested Agendas /Agenda Item information, Homeowner's Associations/Representatives
on file with the City, and all individuals who have requested such information. This
Regular 500 PAGE 2 OF 3 - June 13, 2016
information has also been posted outside City Hall, posted inside City Hall with additional
copies available for the General Public, and posted at six (6) different locations around the
City. Furthermore, this information is also available to any individual requestors. City Staff
is always willing to discuss this Agenda Item or any Agenda Item with any interested
individuals.
RECOMMENDATION:
It is recommended that the City Commission validate the Solid Waste Survey Results
entitling the Franchisee to receive the Performance Bonus of $15,000.00 less survey costs
payable from the Solid Waste Fund and also accept the Annual Evaluation Report for Waste
Pro for the period of March 1, 2015 — February 28, 2016 as submitted by staff.
ATTACHMENTS:
1. 2016 Solid Waste Customer Satisfaction Survey (9 pages)
2. Annual Evaluation (2 pages)
Regular 500 PAGE 3 OF 3 - June 13, 2016
Attachment #1
Lei �i r ity f� t l l ida
Institute for Social and Behavioral Sciences
Winter Springs Customer Satisfaction
with Waste Management Services 2016:
Final Report
an
James D. Wright, Amy M. Donley, and Mandi N. Barringer
University of Central Florida
April 18, 2016
The UCF Institute for Social and Behavioral Sciences (ISBS) contracted with the City of Winter
Springs, FL, to undertake a telephone survey to determine the level of consumer satisfaction with the
City's solid waste disposal subcontractor, WastePro. Due to recurring difficulties with residents
outside of City of Winter Springs completing the survey, despite screening questions to ensure they
are excluded, in 2014, 2015, and 2016, the sample was derived from the City of Winter Springs
water bill records to help eliminate non - resident participation. However, the following screening
question was still included: "Does the monthly water bill that you get from the City of Winter
Springs include a charge for trash collection services ?" Individuals who responded "no" or "don't
know" were excluded and their interview terminated.
The survey was a "computer- assisted" (CATI) telephone survey of residents in Winter Springs,
Florida, conducted according to the quality standards that prevail in the phone survey industry.
Telephone numbers from the list were dialed at random until the desired sample size was achieved.
Screening questions at the beginning of the survey sought to determine whether respondents'
monthly water bill included a charge for trash collection services (see above).
The following table shows the disposition of "call attempts" in the survey. A "call attempt" is an
effort by one of our interviewers to reach a person at a particular number. The number of call
attempts totaled 4,384. The results show that about 9.3% percent of all call attempts resulted in a
completed survey. More than half of all call attempts resulted in "no answer," which includes
answering machines and voice mail along with unanswered telephones.
Winter Springs Waste Survey 2016
Frequency
Percentage
Complete
407
9.3%
Partial
2
0.1%
No Answer
2478
56.5%
Disconnected
635
14.5%
Not in Sampling Frame
18
0.4%
Out of Target Area
96
2.2%
Business
102
2.3%
Call Back Spanish
15
0.3%
Call Back Other
0
0.0%
Call Back
500
11.4%
Busy
67
1.5%
Fax
17
0.4%
Disconnected
0
0.0%
Refusal
47
1.1%
Total Dial Attempts
4384
100.0%
In all, 402 interviews were completed with eligible respondents. For a sample size of 402 from a
population of 33,871 (the 2013 estimated population for the City of Winter Springs), the margin of
survey error (95% confidence intervals) for a percentage near 50 -50 is ±4.40 percentage points; for
percentages near 90 -10 (as in the present case), the 95% confidence intervals are ± 2.64 percentage
points.
Aside from the screening question to determine jurisdiction of residence, the remainder of the survey
consisted of the following questions:
As you probably know, solid waste in Winter Springs is picked up by a private contractor, Waste
Pro. All in all, are you satisfied or unsatisfied with the trash collection services you receive at your
place of residence?
1 Satisfied
2 Unsatisfied
3 It depends, varies from week to week, etc.
4 Don't know, can't say, refused.
Results for the question about overall satisfaction were as follows:
Overall satisfaction: The measured level of consumer satisfaction with WastePro (94.78 %) exceeds
the 90% satisfaction rating referenced in the contract.
The satisfaction question was followed by an open -ended question that read: Do you have any
specific complaints about the trash collection service that you would like to tell me about?
Many respondents who feel satisfied overall with their trash collection services, nonetheless, voiced
specific complaints when asked the above question.
Some of the most frequently mentioned complaints include: a need for replacement recycling bins
and trash containers, a need for larger recycling bins, leaving bins and waste in the streets,
inconsistent collection times and /or failure to collect waste. Interestingly, there are a couple of
complaints as to how the waste containers are not accommodating to individuals with disabilities.
Although there are only a couple of respondents who specially mentioned how the waste containers
create extra difficulties for people with disabilities (especially with an aging population), this could
be something that needs further investigation.
4
Frequency
Percentage
Satisfied
381
94.78%
Unsatisfied
5
1.24%
It depends, varies from week to
13
3.23%
week, etc.
Don't know, can't say, refused
3
0.75%
Total
402
100.0%
Overall satisfaction: The measured level of consumer satisfaction with WastePro (94.78 %) exceeds
the 90% satisfaction rating referenced in the contract.
The satisfaction question was followed by an open -ended question that read: Do you have any
specific complaints about the trash collection service that you would like to tell me about?
Many respondents who feel satisfied overall with their trash collection services, nonetheless, voiced
specific complaints when asked the above question.
Some of the most frequently mentioned complaints include: a need for replacement recycling bins
and trash containers, a need for larger recycling bins, leaving bins and waste in the streets,
inconsistent collection times and /or failure to collect waste. Interestingly, there are a couple of
complaints as to how the waste containers are not accommodating to individuals with disabilities.
Although there are only a couple of respondents who specially mentioned how the waste containers
create extra difficulties for people with disabilities (especially with an aging population), this could
be something that needs further investigation.
4
Respondents' specific complaints are noted verbatim below:
1
A little hard on the trash bins.
2
Change to Orange County sized trashcans.
3
Having complaints because of being Hispanic after taking out trash.
4
I have more recycling than I have trash, so I would like to have the same size recycling
bin as I do trash.
5
I needed a new bin and it took too long to get it. They said 2 weeks but it took 6 weeks.
6
I place large furniture on the curb and it is not taken. Not sure if I have to call ahead of
time.
7
I wish we could have the 9 gallon sized bins.
8
I've called six times about the garbage men not picking our trash up.
9
Inconsistent times.
10
Leave trash on the sidewalks
11
Missing a few recycling days. Having to move recycling bin after people come and
pick it up. Not putting it back in proper place.
12
Moved recycling day to a different day which means I don't put trash out for Tues Wed
and Fri, and before it was just Tues and Friday; trash is left outside almost every. day
13
Need bigger recycle bins.
14
No one picks up recycling.
15
Recycling bin damaged.
16
Recycle bins should be provided.
17
Recycle bins thrown around in other neighbors driveways. Called four times about the
issue. Do not understand why trash is picked up twice a week. Once a week pickup is
fine.
18
Recycling bins should be bigger, or there should be more of them more than 2).
19
Recycling is a mess.
20
Rude worker.
21
I live on a street of townhouses and they made me buy a new bin when the dumpster
worked better for me. On a regular schedule they don't pick up my recycle bin.
22
I want a rolling recycle bin.
23
I want to change out my recycle bin because it is damaged. I was told to come in during
office hours but I work all week during those hours. It would be convenient if there
was one Saturday out of the month that the office was open so I would be able to
switch it out.
24
Should we separate glass and aluminum in recycling bin? Calling number on trash bin
and they tell you to go city hall and they charged money. They want damaged ones and
charge you $6. It wasn't my fault the bin was ruined so why did I have to pay of it?
25
Smaller bins for those who are disabled.
26
Sometimes inconsistent - usually come in the mornings, but sometimes they come in
late afternoon.
27
Something falling out of the bin that they didn't pick up and it flew away to the
neighbors.
28
Sometimes after trash pickup, the trash will stay and it degrades in middle of driveway,
so if you're backing up or if it's laying there it can be safety factor.
29
Sometimes if I have only one or two bags in the can, the lightest bag gets left behind.
Not all trash gets taken.
30
Sometimes not picking up the recycle on the day it is supposed to be picked up.
31
Sometimes our cul -de -sac is skipped.
32
Sometimes they are late.
33
Sometimes they come extremely late and we get in trouble with the home owners
association if the cans are out too late.
34
Sometimes they come too early and sometimes they come too late.
35
Sometimes they do not take all the trash and sometimes do not take the recycle items.
36
Sometimes they do not take all the trash.
37
Sometimes they don't come on time.
38
Sometimes they forget to pick up the trash, but they do come once called.
39
sometimes they leave the bins too close to the street
40
Sometimes they're sloppy and I'll find things in my yard that was others' trash.
Sometimes they bang them on the ground and break the handles of the trash container
which makes it harder to move around.
41
Sometimes trash gets left at the bottom of the bin.
42
Sometimes trash gets left in the streets after pick up.
43
Take a bit more care with the trash bins as they keep getting damaged by employees
and remember to return them to the right place.
44
The lack of worker quality. Workers throw his trash bins into the streets and they have
gone missing at times.
45
The price is too high.
46
The recycling bin is too small.
47
The recycling could be better, they leave trash like milk cartons laying around or other
items. Why can't they pick it up if it falls out?
48
The recycling is sporadic.
49
The recycling bin is too small.
50
The times to collect vary especially in the summer they come too late and the trash
stinks. And the recycle should be more than once of week because if you forget it
becomes a problem.
51
The trash men keep bumping and scratching our car with the cans.
52
The truck that comes to the neighborhood is too big.
53
They broke one of our trash bins
54
They change schedules around, but pick it up when they're supposed to.
55
They leave the trash bin in the center of the drive
56
They leave the trashcan in the middle in the driveway; block the driveway.
57
They leave trash inside the bin or on the street.
58
They make additional pickups which isn't required and is a waste of money.
Respondents with specific complaints that would like to be contacted:
People who expressed any sort of complaint about their trash collection services were asked if
they would like to be contacted by the City of Winter Springs to talk about their issues. Results
were as follows:
• 325 respondents did not have any complaint.
• 73 respondents voiced a complaint but did not want to talk to anybody in the City
about their complaint.
• 12 respondents had a complaint and wished to be contacted by the City.
They miss my house at least once every 90 days and I usually have to call for that.
Also, sometimes not all of the trash in the container get disposed of and I have to pick
59
it up myself, you know what I mean?
60
They should give a warning if they change the time.
61
They slammed the blue recycle bin down and broke it.
62
They're very hard on my yard trashcans and they toss them around so much.
Through the years, we throw a bag of leaves in with the garbage just because and they
took it all the time, and last week they saw one bag of leaves just on top of our trash
and they didn't take it although they took our neighbors' one. They only take the leaves
on Wednesdays, even though they used to take it as long as it wasn't an overwhelming
amount, you know? But, I accept that. And, then when the recycling man came by he
didn't take the cardboard box that I had broken down and when I asked him he just told
me to put it in the garbage. So, that's a concern of mine because there was no reason for
63
it.
64
Trash collection only needs to be once a week and the recycling bins should be bigger.
65
Trash left on the streets after they pick it up.
66
WastePro doesn't return calls.
67
We can't recycle in our apartment complex.
We don't have rolling recycling bins. If those were distributed more people would
68
recycle especially eo le with disabilities.
When I moved here over a year ago I looked online on the website for the day of yard
waste collection and it said Wednesday and it turns out it's not. It's Thursday. So, when
I went to the online page I guess it's incorrect since a neighbor had to tell me it's
69
actually Thursday.
When they empty the cans they push it in front of the mailbox and blocks the way for
70
the mailmen and throw them everywhere.
71
Winter Springs needs larger recycle bins.
72
Wish the recycling was better.
Wish they could have recycling bins the same size as trash bins or larger than what
73
recycling bins currently are, rather than 2 -4 recycling bins.
Respondents with specific complaints that would like to be contacted:
People who expressed any sort of complaint about their trash collection services were asked if
they would like to be contacted by the City of Winter Springs to talk about their issues. Results
were as follows:
• 325 respondents did not have any complaint.
• 73 respondents voiced a complaint but did not want to talk to anybody in the City
about their complaint.
• 12 respondents had a complaint and wished to be contacted by the City.
Contact information for the respondents who wished to be contacted by the City are as follows:
(For those cells left blank, the respondent did not wish to give that information.)
Name
Address
Phone or Email
John
1682 Eagle Nest Circle, Winter Springs
407 - 366 -1605
Abby Milon
1604 Eagle Nest Circle
407 - 365 -8028
Bonnie Frank
701 Adidas Road, Winter Springs, 32708
321 - 230 -8266
Jennifer Corino
555 Brookside Drive, Winter Springs FL
32708
'lcorino hotmail.com
Karen
31 Bombay Street
407 - 920 -2443
Leah Weisman
113 Brookshire Court
mactrixl me.com
Mary Bricano
1219 Swan Street
407 - 461 -6244
Miranda Ford
237 San Gabriel Street
865- 200 -0671
Phil Karr
428 Park lake drive
407 - 359 -8606
Tomas Buller
--
352 -562 -9599
--
--
503- 860 -6029
--
--
407 - 733 -5755
Finally, all respondents were asked, "Is your trash collection container (bin) damaged to the point
where you would like it to be replaced ?" 48 (11.1 %) respondents said "yes." Not all of those saying
they wanted to be contacted gave out their contact information. Out of 48 people, 46 gave their
contact information. It is located in the table below. (For those cells left blank, the respondent did
not wish to give that information.)
Name
Address
Phone or Email
John
1682 Eagle Nest Circle
Winter Springs
407 - 366 -1605
Francis Kirby
424 Sandrincham Court
32798
407 - 327 -1553
Phillip
1508 Eagle Nest Circle
peraig992ggmail.com
--
101 North Cortez Winter
Springs
407 - 327 -1440
--
1531 FOX GLEN DR
407 - 766 -1882
William
Aman
722 Galloway Ct, Winter
Springs
407 - 716 -8609
--
909 C prus Wood Court
crestedmom bellsouth.net
on
Aixa
116 Sundance Court
321 - 441 -5799
Ben
1239 Oxpow Lane Winter
Whisenant
Springs FL 32708
407 - 376 -2423
Bill
McGovern
593 Cruz Bay Circle
407 - 461 -1490
Daniel
606 Alton Road, Winter
Presley
Springs
407 - 486 -1560
Daniella
857 Leporad Trail Winter
Moreria
Springs FL 32708
407 - 619 -1195
David
688 Andover Circle, Winter
Passalac ua
Springs
407 - 221 -2461
David
550 Laurel Court Winter
Savillon
Springs 32708
egopazgyahoo.com
616 Pearl Road Winter
Eline Rodger
Springs FL 32708
407 - 327 -0517
Evangelo
641 Cruz Bay, Winter
Sirios
Springs 32708
407 - 284 -7315
Gary
Henri uez
367 Streamview Way
407 - 758 -3924
Glen gondos
1129 Duncan Dr
407 - 366 -9870
Hector
Var ez
222 PANAROMA DRIVE
407 - 409 -1316
Isreal
509 Ausprey In Winter
Vcolon- erez
Springs 32708
407 - 617 -1494
602 Anhinga Road Winter
Jean Martin
Springs
904 - 477 -8848
Jennifer
555 Brookside Drive, Winter
Corino
Springs FL 32708
'lcorino hotmail.com
Jody Walker
633 DAVID ST
407 - 462 -9527
218 Albert Street, Winter
Joe Landers
Springs, 32708
407 - 399 -7261
167 Garden Drive, winter
Jones
s rin s 32708
ymjonesyggmail.com
Julie Spray
1211 Oxvow Lane
407 - 922 -59774
Linda
Hawkins
1110 Duncan Dr
407 - 310 -9065
Liza
Gonzales
309 San Gabriel Street
407 - 443 -1664
Lucy Cowes
910 Dyson Dr
407 - 619 -8789
Matthew
323 Dornoch court winter
Nevins
springs 32708
954- 410 -1728
Michael
1609 Little Sparrow Court
Camrano
Winter Springs 32708
407 - 366 -8313
Nicole
Donohue
645 DAVID ST
ndonahue earthlinks.net
--
1664 Eagle Nest's Circle
813 - 220 -2231
Norka
400 Almeria Court
407 - 701 -3080
Paula Lupton
754 Civil Wood
pmluptonggmail.com
Paulette
703 Andover Circle, Winter
Bryant
Springs
aulette.b ant mail.com
Peggy
McDaniel
111 golden crest court
mcdanielpeggyggmail.com
56308 Winter Springs FL
Peter E oh
32708
407 - 415 -5064
1003 Antelope Trail Winter
Randy
Springs
407 -579 -7772
107 Marsh Creek Cove
Rex Smith
Winter Springs Fl 32708
407 -534 -4366
Richard
902 Gazelle Trail Winter
Parham
Springs 32708
407 - 925 -5042
Steve Dross
1105 duncan dr
407 - 448 -7725
Wendy
629 Aberdeen Lane Winter
Austin
Springs 32708
407 - 756 -8472
William
103 North Alderwood St.
Santiago
32708
407 - 327 -5098
Yolanda
Serrano
431 Boxwood Cr.
407 - 928 -2959
Yvonne
923 Glen Abbey Cir, Winter
Pickard
Springs, Fl
352- 682 -1326
WASTE PRO OF FLORIDA, INC.
ANNUAL EVALUATION REPORT
For the Period March 1, 2015 — February 28, 2016
Attachment #2
AUTHORITY: In accordance with the Solid Waste Agreement dated March 1, 2006 and amended on
December 13, 2010 and October 13, 2014 by and between the City of Winter Springs
and Waste Pro of Florida, Inc., Section 9.3, Contractor's performance shall be
annually evaluated by City's Authorized Representative and /or City Commission.
The evaluation shall be based in the level of service criteria set forth in paragraph 9.1
of the Solid Waste Agreement. For each criteria the Authorized Representative shall
evaluate and grade Contractor's performance as Unacceptable, Acceptable but Needs
Improvement, or Good.
For each review criteria in which Contractor receives an unacceptable grade, the
Authorized Representative shall provide Contractor a written explanation of why
Contractor's performance was unacceptable and Contractor shall be given a
reasonable period of time, as determined by the Authorized Representative, to bring
its level of performance up to levels acceptable to the Authorized Representative.
EVALUATION:
Grade Scale: Good, Acceptable but Needs Improvement, Unacceptable (requires explanation)
CRITERIA A:
The number of complaints received pursuant to paragraph 92 of the Solid Waste Agreement and
Contractor's performance in resolving the complaints in a professional and expedient manner.
GRADE: I Good
EXPLANATION:
• Complaints resolved in allowable time frame.
• Quantity of complaints within acceptable levels
• Noticeable Increase in service errors 155 in 2014, 153 in 2015 versus 276 this year out of
approximately 2.5 million service opportunities
EXPECTED RESOLUTION DATE:
CRITERIA B:
Contractor's responsiveness to direction given by the Authorized Representative.
GRADE: I Good
EXPLANATION:
Contractor has been responsive to City direction(s).
EXPECTED RESOLUTION DATE:
CRITERA C:
The number of times that Contractor had to pay liquidated damages pursuant to paragraph 25.0 of the
Solid Waste agreement.
GRADE: Good
EXPLANATION:
No liquidated damages in this evaluation period, however, responsiveness to replacing/repairing
damaged toters will be monitored to determine if liquidated damages should be assessed.
EXPECTED RESOLUTION DATE:
CRITERIA D:
Contractor's participation in community meetings /events sponsored by City.
GRADE: Good
EXPLANATION:
Contractor provided $5,000 in donations to City's 4th of July event during the evaluation period
fulfilling contract requirement. Special events support providing toters and roll offs is excellent.
EXPECTED RESOLUTION DATE:
CRITERIA E:
Contractor's financial viability to continue performing the collection and disposal service as required by
this agreement.
GRADE: Acceptable but needs improvement
EXPLANATION:
Have not received 2014 or 2015 Financials.
EXPECTED RESOLUTION DATE:
CRITERIA F:
Contractor's compliance with its "Customer Service Policy" required by paragraph 9.4 of the Solid
Waste Agreement.
GRADE: Good
EXPLANATION:
Contractor is timely in their response to all requests for follow up.
EXPECTED RESOLUTION DATE:
CRITERIA G:
Inspection records of all collection vehicles.
GRADE: Good
EXPLANATION:
City Inspection of trucks is satisfactory.
EXPECTED RESOLUTION DATE:
CERTIFICATION:
Certified by the under ' ne Authorized Representative of the City of Winter Springs, Florida:
S 1 2- 16
evin L. S i ,City Manager Date
ved b� Contractor, Waste Pro of
Date
511-1-11u