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Home My WebLink AboutOracle - Public Sector Technical Support Services Agreement -2012 ORACLE' 22-May-12 RON KANDZER CITY OF WINTER SPRINGS Information Services 1126 East State Road 434 WINTER SPRINGS FL 32708 United States Dear RON KANDZER, The technical support services and benefits provided under service contract number 2342994 will expire, or have expired, on 30-Sep-12. Please find attached an ordering document for the renewal of this service contract. If applicable, the attached ordering document may also include incremental technical support services newly acquired. To ensure that there is no interruption to the technical support services and benefits provided under service contract number 2342994, please order the technical support services on this ordering document by issuing a form of payment acceptable to Oracle in accordance with the attached Order Processing Details section on or before 1-Sep-12. If further information is required, please contact me at the e-mail address or telephone number provided below. Regards, Allison MacEwen Oracle Support Services E-mail: allison.macewen @oracle.com Tel.: +17033643362 Fax: +17197574233 Page 1 of 6 Service Contract Number:2342994 RL_Specified_Agreement_v0301 09 ORACLE' Ordering Document Service Contract#: 2342994 Renewal Contact: Allison MacEwen Offer Expires: 30-Sep-12 Payment Terms: 30 NET from date of Telephone: +17033643362 invoice Fax: +17197574233 Billing Terms: Quarterly in Arrears E-mail: allison.macewen @oracle.com CUSTOMER: CITY OF WINTER SPRINGS QUOTE TO BILL TO Account Contact: RON KANDZER Account Contact Accounts Payable Account Name: CITY OF WINTER Account Name: CITY OF WINTER SPRINGS SPRINGS Address: Information Services Address: Information Services 1126 East State Road 1126 East State Road 434 434 WINTER SPRINGS WINTER SPRINGS FL 32708 FL 32708 United States United States Telephone: 407 3276551 Telephone: Fax: Fax: E-mail: g rkandzer @winterspringsfl E-mail: Oracle may provide certain information and notices about technical support via e-mail. Accordingly, please verify and update the Quote To and Bill To information above to ensure that such communications and notices are received from Oracle. If changes are required, please e-mail or fax the updated information to Allison MacEwen at allison.macewen @oracle.com or +17197574233. Please also include service contract number 2342994 on such reply. Page 2 of 6 Service Contract Number:2342994 RL_Specifled_Agreement_v030109 Service Details Service Level: Software Update License&Support End Date: 30-Sep-13 Product Description CSI# Qty License License Start Date Final Price Metric Level/Type Orade Database Enterprise Edition- 14801987 2 FULL USE 1-Oct-12 14,714.29 Processor Perpetual Internet Application Server 14801987 2 FULL USE 1-Oct-12 11,035.70 Enterprise Edition-Processor Perpetual Subtotal: USD 25,749.99 Total Amount: USD 25,749.99 plus applicable tax Notes: 1. If any of the fields listed above are blank, the program licenses were acquired under a separate license model in which such field(s)does not apply. 2. If a change to the Service Details provided above is required, please contact Allison MacEwen at +17033643362 or at allison.macewen @oracle.com and an updated ordering document will be provided to you in accordance with Oracle's technical support policies. Page 3 of 6 Service Contract Number:2342994 RL_Specified_Agreement_v030109 GENERAL TERMS "You"and"your" refers to the Customer provided above. In the event that the Customer and the Quote To Account Name provided above are not the same, CITY OF WINTER SPRINGS acknowledges that Customer has authorized CITY OF WINTER SPRINGS to execute this ordering document on Customer's behalf and to bind Customer to the terms described herein. CITY OF WINTER SPRINGS agrees that the ordered services shall be used solely by the Customer and shall advise Customer of the terms of this ordering document as well as information and notices about technical support that Oracle provides to CITY OF WINTER SPRINGS during the term of service. The technical support services acquired under this ordering document are governed by the terms and conditions of the Public Sector Technical Support Services Agreement. However, any use of the programs, which includes by definition the updates and other materials provided or made available by Oracle under technical support, is subject to the rights granted for the programs set forth in the order in which the programs were acquired. Technical support is provided under Oracle's technical support policies in effect at the time the services are provided. The technical support policies are subject to change at Oracle's discretion; however, Oracle will not materially reduce the level of services provided for supported programs during the period for which fees for technical support have been paid. You should review the technical support policies prior to entering into this ordering document. The current version of the technical support policies, including Oracle's reinstatement policy, may be accessed at http://www.oracle.com/us/suoport/policiesfindex.html. Customers who allow technical support to lapse and later wish to reactivate it will be subject to Oracle's reinstatement policy in effect at the time of reinstatement. Applicable reinstatement fees may apply in addition to the annual technical support fees. Page 4 of 6 Service Contract Number:2342994 RL_Specified_Agreement_v030109 Order Processing Details Your order is subject to Oracle's acceptance. An order consists of the following: (i) this ordering document, which incorporates by reference the Public Sector Technical Support Services Agreement, and (ii) a form of payment acceptable to Oracle. Oracle normally accepts orders after receipt of a purchase order, check or credit card issued in accordance with the Purchase Order, Check, Credit Card Confirmation section below. If Oracle accepts your order, the service start date is the effective date of such order and also serves as the commencement date of the technical support services. Please note that if the pre-tax value of this ordering document is USD2,000 or less, the technical support services on this ordering document must be paid either by credit card or electronic upload of a PO to the Online site. Once ordered, technical support for the support period defined above is non-cancelable and the related fees are non-refundable. An invoice will only be issued upon receipt of a form of payment acceptable to Oracle. Regardless of the form of payment, Oracle's invoice includes applicable sales tax, GST, or VAT(collectively referred to as"tax" ). If CITY OF WINTER SPRINGS is a tax exempt organization, a copy of CITY OF WINTER SPRINGS's tax exemption certificate must be submitted with CITY OF WINTER SPRINGS's purchase order, check, credit card or other acceptable form of payment. PURCHASE ORDER.CHECK. CREDIT CARD CONFIRMATION Purchase Order If the technical support services on this ordering document will be ordered and paid under a purchase order, the purchase order must include the following information: - Service Contract#: 2342994 - Term of Service: 1-Oct-12 to 30-Sep-13 - Final Total: USD 25,749.99 (excluding applicable tax) - Local Tax, if applicable - Agreement: Public Sector Technical Support Services Agreement In issuing a purchase order, CITY OF WINTER SPRINGS agrees that the terms of this ordering document and the terms of Public Sector Technical Support Services Agreement supersede the terms in the purchase order or any other non-Oracle document, and no terms included in any such purchase order or other non-Oracle document shall apply to the technical support services ordered. Please e-mail or fax the purchase order to Oracle per the Remittance Details provided below. Check If the technical support services on this ordering document will be ordered and paid by check, the check must include the following information: - Service Contract#: 2342994 - Term of Service: 1-Oct-12 to 30-Sep-13 - Final Total: USD 25,749.99 (excluding applicable tax) - Local Tax, if applicable - Agreement: Public Sector Technical Support Services Agreement In issuing a check, CITY OF WINTER SPRINGS agrees that only the terms of this ordering document and the terms of Public Sector Technical Support Services Agreement shall apply to the technical support services ordered. No terms attached or submitted with the check shall apply. Please mail check payments per the Remittance Details provided below. Page 5 of 6 Service Contract Number:2342994 RL_Specified_Agreement_v030109 Credit Card Confirmation If the technical support services on this ordering document will be ordered and paid under a credit card, please complete the section below and return it to Oracle per the Remittance Details provided below. Please note that Oracle is unable to process credit card transactions of USD100,000 or greater. Service Contract#: 2342994 Term of Service: 1-Oct-12 to 30-Sep-13 Final Total: USD 25,749.99(excluding applicable tax) Agreement: Public Sector Technical Support Services Agreement Credit Card Number Expiration Date Billing Address (associated with Credit Card) City, State,and Zip (associated with Credit Card) Authorized Signature Name The credit card must be valid for the entire Term of Service above. In issuing this credit card confirmation, CITY OF WINTER SPRINGS agrees that only the terms of this ordering document and the terms of Public Sector Technical Support Services Agreement shall apply to the technical support services ordered. No terms attached or submitted with the credit card confirmation shall apply. REMITTANCE DETAILS Purchase orders or credit card details for the technical support services ordered hereto should be sent to: Attn: Allison MacEwen Oracle Support Services Fax: +17197574233 E-mail: allison.macewen @oracle.com Checks for the technical support services ordered hereto should be sent to: AK,AZ, CA, HI, ID, NV,OR, UT,WA: Oracle America, Inc. PO Box 44471 San Francisco, CA 94144-4471 All other States: Oracle America, Inc. PO Box 203448 Dallas,TX 75320-3448 Page 6 of 6 Service Contract Number: 2342994 RL_Specified_Agreement_v0301 09