HomeMy WebLinkAboutBrighthouse Networks Letter: 10/26/2012 2251 Lucien Way
Maitland, FL 32751
Tel 407-215-5524
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NETWORKS
October 26, 2012
Mayor and Commissioners VIA FEDERAL EXPRESS
City of Winter Springs
1126 East S.R. 434
Winter Springs, FL 32708
Dear Mayor and Commissioners:
This is to advise you of information on programming for Bright House Networks customers.
Bright House Networks utilizes a new digital video delivery technology known as Switched Digital Video (SDV).
SDV is a robust bandwidth management system that makes it possible to offer more digital video programming
services than before including new HD channels. To be able to offer more new video services, Bright House
Networks will be moving some existing programming services to the new SDV system as well as adding new
services on the SDV system.
When delivered on the SDV system, these channels will become a bi-directional (or two-way) service and will be
available to all Bright House Networks customers who subscribe to our digital services and lease a digital converter
or similar bi-directional device capable of supporting two-way services.
Effective November 15,2012,there will be several channel location changes related to WUCF (PBS)as a result of
its purchase of WMFE(PBS).
Orange/Seminole Flagler/
Channel Format Osceola Brevard Volusia Lake Marion Sumter
WUCF PBS Analog 2 5 7 5 - -
WUCF PBS SD 2 5 7 5 7 7
WUCF PBS(Dual Carry) SD 470 470 470 470 470 470
WUCF PBS HD HD 1024 1024 1024 1024 1024 1024
WUCF Create SD 471 471 471 471 471 471
UCF TV SD 472 472 472 472 472 472
WUCF V-Me SD 473 473 473 473 473 473
WUCF V-Me(Dual Carry) SD 908 908 908 908 908 908
WBCC SD 455 455 455 455 455 455
WBCC CLASSIC ARTS SHOWCASE SD 456 456 456 456 456 456
WBCC NASA EDUCATION SD 457 457 457 457 457 457
WBCC FLORIDA CHANNEL SD 458 458 458 458 458 458
City of Winter Springs
October 26,2012
Page Two
However, the above channels will not be available to customers with a uni-directional (one-way) retail device who
currently lease a CableCARD from Bright House Networks. This small number of impacted customers have been
notified directly about the changes and offered the option of obtaining a digital converter or similar bi-directional
equipment from Bright House Networks. In either case, such customers will not need to replace their uni-
directional retail device.
Effective December 11, 2012, the Golf Channel will be carried in digital-only format on channel 58 and will
continue to be on Standard service in digital format. Customers who do not have a digital set-top box may contact
Bright House Networks to obtain a digital set-top box or similar device to view this programming.
On December 18, 2012, WCJB (ABC) in Marion County, will no longer be carried on analog channel 20. WCJB
will remain available in digital on channel 20. If you are a basic or standard tier customer and unable to view this
channel,you may contact us to receive a digital adapter at no cost for up to 12 months.
From time to time our agreements with cable channels and television stations come up for renewal. While we do
not anticipate any loss or disruption of service, regulations require us to notify you of the possibility of losing
programming. Therefore, please be advised that our agreements with Antenna Satellite, BBC America, Channel
One Russia, Cooking Channel, Current TV, DIY, Encore, Encore Action, Encore Drama, Encore Family, Encore
Family West, Encore Love, Encore Suspense, Encore West, Encore Westerns, ETTV-Super, Food Network, Game
Show Network (GSN), GolTV, Great American Country (GAC), MC, MoviePlex, NHL Center Ice, NHL Network,
Ovation, Sprout On Demand, Starz, Starz West, Starz Cinema, Starz Cinema West, Starz Edge, Starz Edge West,
Starz in Black, Starz in Black West, Starz Kids & Family, Starz Kids & Family West, TV Japan, Youtoo TV and
Zap2It remain in effect on a month-to-month basis, but we may have to cease carriage in all formats if our authority
to continue is withheld. We are working diligently at this time to come to acceptable and fair terms with all of
these channels.
If you have any questions, please contact me or Michel Champagne, Vice President of Operations for your area.
Information on our services is available on our website at www.brighthouse.com.
Sincerely,
betita—.
Diane Pickett Culpepper
cc: Kevin L. Smith, City Manager
Michel Champagne,Bright House Networks