HomeMy WebLinkAbout2011 12 29 Brighthouse Networks Letter A
2251 Lucien Way Diane Pickett Culpepper
Suite 320 Vice President
Maitland,FL 32751 Public Affairs & Government Relations
Tel 407 - 215 -5520
Fax 407 - 215 -5536
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NETWORKS CITY Of- VVIN 1ER SPF2iNCS
OFFIC,r_ OF (HE CITY CLERK
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December 23, 2011
Mayor and Commissioners VIA FEDERAL EXPRESS
City of Winter Springs
1126 East S.R. 434
Winter Springs, FL 32708
Dear Mayor and Commissioners:
This is to advise you of programming changes and information for Bright House Networks customers.
Bright House Networks is continuing its commitment to bring new technology and advanced digital
services to our community. To that end, we have implemented a new digital video delivery technology
known as Switched Digital Video (SDV). SDV is a robust bandwidth - management system that makes it
possible to offer more digital video programming services including new HD channels.
In order to offer more new video services, Bright House Networks will be moving some existing
programming services to the SDV system as well as adding new programming on the SDV system.
On or after February 22, 2012, the following HD services will be delivered on the SDV system:
Thriller Max East HD, Premium Channel 1424
WMax East HD, Premium Channel 1425
@Max East HD, Premium Channel 1426
5Star Max East HD, Premium Channel 1427
Outermax East HD, Premium Channel 1428
When delivered on the SDV system, the above channels will become a bi- directional (or two -way) service
and will continue to be available to all Bright House Networks customers who subscribe to our digital
services and lease a digital set -top box or tuning adapter capable of supporting two -way services.
However, the above channels will no longer be available to customers with a unidirectional (one -way)
retail television or other device who currently lease a Cab1eCARD from Bright House Networks but do
not utilize a digital set -top box or tuning adapter. This small number of impacted customers has been
notified about the changes that directly affect their current services, and offered the option of obtaining a
digital set -top box or tuning adapter from Bright House Networks. In either case, such customers will not
need to replace their unidirectional retail device.
Other programming information:
Effective January 30, 2012, Music Choice will change its name to MC.
City of Winter Springs
December 23, 2011
Page Two
From time to time our agreements with cable channels and television stations come up for renewal. While
we do not anticipate any loss or disruption of service, regulations require us to notify you of the
possibility of losing programming. Therefore, please be advised that our agreements with Antenna
Satellite, BBC America, Channel One Russia, Country Music Television, E!, Encore, Encore Action,
Encore Drama, Encore Family, Encore Family West, Encore Love, Encore Suspense, Encore West,
Encore Westerns, ETTV - Super, The Filipino Channel, FUSE, GOLF Channel, MoviePlex, NHL Center
Ice, NHL Network, Ovation, Sprout On Demand, Style, Starz, Starz West, Starz Cinema, Starz Cinema
West, Starz Edge, Starz Edge West, Starz in Black, Starz in Black West, Starz Kids & Family, Starz Kids
& Family West, TV Japan, TruTV, Youtoo, Zee TV, and Zap2It remain in effect on a month -to -month
basis, but we may have to cease carriage in all formats if our authority to continue is withheld.
Additionally, our agreements with Cooking Channel, DIY, Great American Country (GAC), Gospel Music
Channel (gmc), IFC, Music Choice (Channels 401 — 446; 890 — 894), NESN National and WE expire on
December 31, 2011, and we may have to cease carriage in all formats if our authority to continue is
withheld.
For more information on Bright House Networks programming, please call 1- 877 - 892 -3279 or visit our
website at www.brighthouse.com. If you have any questions, please contact me or Michel Champagne,
Vice President of Operations for your area.
Sincerely,
19 a ikk.
Diane Pickett Culpepper
cc: Kevin L. Smith, City Manager
Michel Champagne, Bright House Networks