HomeMy WebLinkAboutBrighthouse Letter dated 2011 08 26 2251 Lucien Way Diane Pickett Culpepper RECEIVED
Suite 320 Vice President
Maitland,FL 32751 Public Affairs & Government Relations AUG 2 9 2011
Tel 407 - 215 -5520
Fax 407-215-5536 CITY OF WINTER SPRINGS
OFFICE OF THE CITY CLERK
g /ec/'c /ec
bright
house
NETWORKS -
August 26, 2011
Mayor and Commissioners VIA FEDERAL EXPRESS
City of Winter Springs
1126 East S.R. 434
Winter Springs, FL 32708
Dear Mayor and Commissioners:
This is to advise you of programming changes and information for Bright House Networks customers.
In furtherance of our commitment to bring new technology and advanced digital services to your
community, Bright House Networks continues to implement a new digital video delivery technology
known as Switched Digital Video (SDV). SDV is a robust bandwidth management system that makes it
possible to offer more digital programming services than before including new HD and 3D channels.
Beginning on or after October 11, 2011, the following new channels will be delivered on the SDV
system:
• InfoMds HD, channel 1211 and 1900
• Gospel Music Channel HD (GMC HD), channel 1317
When delivered on the SDV system, these channels will become a bi- directional (or two -way) service and
will be available to all Bright House Networks customers who subscribe to our digital services and lease a
digital converter or similar bi- directional device capable of supporting two -way services.
However, the above channels will not be available to customers with a uni- directional (one -way) retail
device who currently lease a Cab1eCARD from Bright House Networks. This small number of impacted
customers have been notified directly about the changes and offered the option of obtaining a digital
converter or similar bi- directional equipment from Bright House Networks. In either case, such
customers will not need to replace their uni- directional retail device.
City of Winter Springs
August 26, 2011
Page Two
Other Programming Information:
From time to time our agreements with cable channels and television stations come up for renewal. While
we do not anticipate any loss or disruption of service, regulations require us to notify you of the
possibility of losing programming. Therefore, please be advised that our agreements with AmericanLife
TV Network, Antenna Satellite, BBC America, Channel One Russia, Current TV, E!, Encore, Encore
Action, Encore Drama, Encore Family, Encore Family West, Encore Love, Encore Mystery, Encore West,
Encore Westerns, ETTV - Super, The Filipino Channel, FUSE, GOLF Channel, MoviePlex, NHL Center
Ice, NHL Network, Ovation, Sprout On Demand, Style, Starz, Starz West, Starz Cinema, Starz Cinema
West, Starz Edge, Starz Edge West, Starz in Black, Starz in Black West, Starz Kids & Family, Starz Kids
& Family West, TV Japan, TruTV, Zee TV and Zap21t remain in effect on a month -to -month basis, but we
may have to cease carriage in all formats if our authority to continue is withheld.
If you have any questions, please contact me or Michel Champagne, Vice President of Operations for
your area. Information on our services is available on our website at www.brighthouse.com.
Sincerely,
Diane Pickett Culpepper
cc: Kevin L. Smith, City Manager
Michel Champagne, Bright House Networks