HomeMy WebLinkAboutBrighthouse Letter dated 2011 03 29 RECEIVED
2251 Lucien Way Diane Pickett Culpepper MAR 3 0 2011
Suite 320 Vice President
Maitland,FL 32751 Public Affairs & Government Relations CITY OF WINTER SPRINGS
OFFICE OF THE CITY CLERK
Tel 407-215-5520 r G. 1l Ce- CA't
Fax 407 - 215 -5536 1 �r
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March 29, 2011
Mayor and Commissioners VIA FEDERAL EXPRESS
City of Winter Springs
1126 East S.R. 434
Winter Springs, FL 32708
Dear Mayor and Commissioners:
This is to advise you of programming changes and information for Bright House Networks customers.
In furtherance of our commitment to bring new technology and advanced digital services to your
community, Bright House Networks continues to implement a new digital video delivery technology
known as Switched Digital Video (SDV). SDV is a robust bandwidth management system that makes it
possible to offer more digital programming services than before including new HD and 3D channels.
Beginning May 9, 2011, the following new channels will be delivered on the SDV system:
• FEARnet, Movie Pass Channel 393
• FEARnet HD, Movie Pass Channel 1393
When delivered on the SDV system, these channels will become a bi- directional (or two -way) service and
will be available to all Bright House Networks customers who subscribe to our digital services and lease a
digital converter or similar bi- directional device capable of supporting two -way services.
However, the above channels will not be available to customers with a uni- directional (one -way) retail
device who currently lease a Cab1eCARD from Bright House Networks. This small number of impacted
customers have been notified directly about the changes and offered the option of obtaining a digital
converter or similar bi- directional equipment from Bright House Networks. In either case, such
customers will not need to replace their uni- directional retail device.
Other Programming Information:
On or after April 20, 2011, the following channels will launch:
• HBO HD on Demand, Premium channel 1400
• Cinemax HD on Demand, Premium channel 1420
Effective May 3, 2011, History & Nature On Demand on channel 301 will change its name to Nature &
Knowledge On Demand.
City of Winter Springs
March 29, !011
Page Two
On or after May 9, 2011, the following channels will launch:
• Movie Pass on Demand, Movie Pass Channel 394
• Movie Pass HD on Demand, Movie Pass Channel 1394
Effective May 11, 2011, the programming for TV Guide Network On Demand on channel 326 will move
to Entertainment On Demand on channel 325. Channel 326 will no longer be available.
From time to time our agreements with cable channels and television stations come up for renewal.
While we do not anticipate any loss or disruption of service, regulations require us to notify you of the
possibility of losing programming. Therefore, please be advised that our agreements with AmericanLife
TV Network, Antenna Satellite, BBC America, Channel One Russia, Current TV, E!, Encore, Encore
West, Encore Action, Encore Drama, Encore Love, Encore Mystery, Encore WAM, Encore WAM West,
Encore Westerns, ETTV - Super, EWTN, The Filipino Channel, FUSE, GOLF Channel, Lifetime,
MoviePlex, Sprout on Demand, Style, Starz, Starz West, Starz Cinema, Starz Cinema West,Starz Edge,
Starz Edge West, Starz in Black, Starz in Black West, Starz Kids & Family, Starz Kids & Family West, TV
Japan, TruTV, The Weather Channel, Zee TV and Zap2It remain in effect on a month -to -month basis, but
we may have to cease carriage in all formats if our authority to continue is withheld.
If you have any questions, please contact me or Michel Champagne, Vice President of Operations for
your area. Information on our services is available on our website at www.brighthouse.com.
Sincerely,
ij)O4LL)
Diane Pickett Culpepper
cc: Kevin L. Smith, City Manager
Michel Champagne, Bright House Networks