HomeMy WebLinkAboutBrighthouse Letter dated 2010 11 11 2251 Lucien Way Diane Pickett Culpepper
Suite 320 Vice President 2010
Maitland,FL 32751 Public Affairs & Government Relations
CITY Or- +i ✓; i ER SPRINGS
Tel 407-215-5520 OFFICE 01- rr1E CITY CLERK
Fax 407 - 215 -5536
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November 11, 2010
VIA FEDERAL EXPRESS
Mayor and Commissioners
City of Winter Springs
1126 East S.R. 434
Winter Springs, FL 32708
Dear Mayor and Commissioners:
This is to advise you of upcoming changes for Bright House Networks customers.
Bright House Networks is continuing its commitment to bring new technology and advanced digital
services to our community. To that end we have implemented new digital video delivery technology
known as Switched Digital Video (SDV). SDV is a robust bandwidth - management system that makes it
possible to offer more digital video programming services than before including new HD channels.
On December 14, 2010, the following NEW HD channels will be delivered on the SDV system:
The Hub HD channel 1108 C - SPAN HD — channel 1226
GSNHD — channel 1280 EWTNHD — channel 1340
Bay News 9 DT — channel 1209 Game HD2 (MLB Extra Innings/NHL Center Ice) —
Ovation HD — channel 1316 channel 1816 (seasonal sports subscription service)
On December 14, 2010, the following NEW digital channels will be delivered on the SDV system:
Word Network — channel 164
Jewish Life — channel 165
When delivered on the SDV system, the above channels will become bi- directional (or two -way) services
and will continue to be available to all Bright House Networks customers who subscribe to our digital
services and lease a digital converter or similar bi- directional device capable of supporting two -way
services.
However, the above channel will no longer be available to customers with a uni- directional (one -way)
retail device who currently lease a Cab1eCARD from Bright House Networks. This small number of
impacted customers have been notified directly about the changes and offered the option of obtaining a
digital converter or similar bi- directional equipment from Bright House Networks. In either case, such
customers will not need to replace their uni- directional retail device.
City of Winter Springs
November 11, 2010
Page Two
Other Programming Information:
On December 14, 2010, Big Ten Network HD on Demand will be added to the Sports Pass package on
channel 1139.
On December 31, 2010, Docu TVE on Nuestros Canales channel 616 has advised us that their
programming will be discontinued.
From time to time our agreements with cable channels and television stations come up for renewal.
While we do not anticipate any loss or disruption of service, regulations require us to notify you of the
possibility of losing programming. Please be advised, therefore, that our agreements with Antenna
Satellite, BBC America, Channel One Russia, E!, Encore, Encore West, Encore Action, Encore Drama,
Encore Love, Encore Mystery, Encore WAM, Encore WAM West, Encore Westerns, ETTV - Super, EWTN,
The Filipino Channel, Lifetime, MoviePlex, Style, Starz, Starz West, Starz Cinema, Starz Cinema West,
Starz Edge, Starz Edge West, Starz in Black, Starz in Black West, Starz Kids & Family, Starz Kids &
Family West, TV Japan, TruTV, The Weather Channel and Zap2It remain in effect on a month to month
basis, but we may have to cease carriage in all formats if our authority to continue is withheld. As well,
our agreement with American Life TV Network expires on November 16, 2010, and we may have to cease
carriage in all formats if our authority to continue is withheld. We are working diligently at this time to
come to acceptable and fair terms with all of these channels.
Information on our services is available on our website at www.brighthouse.com. If you have any
questions, please contact me or Michel Champagne, Vice President of Operations for your area.
Sincerely,
Diane Pickett Culpepper
cc: Kevin L. Smith, City Manager
Michel Champagne, Bright House Networks