HomeMy WebLinkAbout2010 07 30 Letter: Brighthouse Networks •
2251 Lucien Way Diane Pickett Culpepper RECEIVES
Suite 320 Vice President JUL 3 0 2010
Maitland,FL 32751 Public Affairs & Government Relations
Tel 407 - 215 -5520 CITY OF `V■N (EF< SPFIINGS
OFFICE OF THE CITY CLERK
Fax 407 - 215 -5536
!Cala/41a
bright
house
NETWORKS
July 29, 2010
VIA FEDERAL EXPRESS
Mayor and Commissioners
City of Winter Springs
1126 East S.R. 434
Winter Springs, FL 32708
Dear Mayor and Commissioners:
A great new HD programming choice is coming August 30, 2010, on Bright House Networks — Bright
House Sports Network HD on channel 1147. This service will be added to the Switched Digital Video
(SDV) system.
Bright House Networks is continuing its commitment to bring new technology and advanced digital
services to our community. To that end we have implemented new digital video delivery technology
known as Switched Digital Video (SDV). SDV is a robust bandwidth- management system that makes it
possible to offer more digital video programming services than before including new HD channels.
When delivered on the SDV system, this channel will be a bi- directional (or two -way) service and will be
available to all Bright House Networks customers who subscribe to our digital services and lease a digital
set -top box or similar bi- directional device capable of supporting two -way services.
However, this channel will not be available to customers with a uni- directional (one -way) retail television
or other device who currently lease a Cab1eCARD from Bright House Networks. This small number of
impacted customers has been offered the option of obtaining a digital set -top box or similar bi- directional
device from Bright House Networks. In either case, such customers will not need to replace their uni-
directional retail device.
Other programming changes:
Effective August 31, 2010, the My Account on Demand feature will no longer be available in the access
menu. Customers may pay their bill, view their statements, and set up paperless billing by going online at
www.brighthouse.comhnyservices. Other payment options available include EasyPay, which allows you
to make automatic monthly payments.
From time to time our agreements with cable channels and television stations come up for renewal.
While we do not anticipate any loss or disruption of service, regulations require us to notify you of the
possibility of losing programming. Please be advised, therefore, that our agreements with Antenna
Satellite, BBC America, Channel One Russia, E!, Encore, Encore West, Encore Action, Encore Drama,
July 29, 2010
City of Winter Springs
Page Two
Encore Love, Encore Mystery, Encore WAM, Encore WAM West, Encore Westerns, ETTV - Super, EWTN,
The Filipino Channel, Lifetime, MoviePlex, Style, Starz, Starz West, Starz Cinema, Starz Cinema West,
Starz Edge, Starz Edge West, Starz in Black, Starz in Black West, Starz Kids & Family, Starz Kids &
Family West, TV Japan, TruTV, The Weather Channel and Zap2It remain in effect on a month to month
basis, but we may have to cease carriage in all formats if our authority to continue is withheld. As well,
our agreements with ABC Family, Disney, Disney on Demand, Disney XD, ESPN, ESPN Classic, ESPN
Deportes, ESPN Game Plan, ESPN News, ESPNU, ESPN2 and SOAPNet expire on September 1, 2010,
and we may have to cease carriage in all formats if our authority to continue is withheld. We are working
diligently at this time to come to acceptable and fair terms with all of these channels.
Information on our services is available on our website at brighthouse.com. If you have any questions,
please contact me or Michel Champagne, Vice President of Operations for your area.
Sincerely,
Diane Pickett Culpepper
cc: Kevin L. Smith, City Manager
Michel Champagne, Bright House Networks