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Schwanda Molina
Focused individual looking for a new challenge in a results -driven environment. Experienced in
defining and analyzing customer requests to resolve issues accurately and quickly with high first
contact resolution rates. Strong computer skills in a Windows -based environment and proven ability
to learn unique software. A confident and effective communicator who receives excellent customer
feedback.
WORK EXPERIENCE
Business Operations Manager - City of Oakland Park - Oakland Park, FL
June 2017 to Present
Managing the Building and Permitting Department daily functions and operations.
Ensure the timely and accurate maintenance and management of the department's property
and inspection scheduling records.
Manage and resolves customer inquiries, issues, and complaints, including issues related to
expired permits, permit extensions and Certificate of Occupancy.
Acts as manager of the decision's permit processing software system to facilitate its use and
functionality.
Analyzes procedures and develop recommendations for improvements in work unit processes
and procedures.
Communicate with developers and customers regarding the permitting process.
Oversee and manage the Citizen Self Service Online permitting process.
Develop management reports and assign as needed.
Establish and maintain effective communications and working relationships with management,
subordinate staff and the general public.
Performing a variety of routine and complex supervisory, administrative, and technical work in
the processing and issuance of permits, licenses, certifications and property and inspection
record management, and any other functions of the Engineering & Building Services
Department.
Customer Service Sales Representative
Adan Financial Services - Pembroke Pines, FL
January 2011 to Present
Sales of multiple products and services, including all lines of insurance rates and policies.
answering inquiries relating to account information
Tax Preparations, Notary Service and Loan Signing Agent services.
Resolved client complaints.
Developed reports and communicated with customers regarding available options.
Resolved compliance issues by producing various reports required to resolve issues.
Expedited priority issues based on client needs.
Provided ongoing support to new and current clientele of customers and various Insurance
companies.
Customer Account
Representative
Acosta Sales Marketing - Miami,
FL February 2010 to June 2015
Generating revenue by developing market potential through forecasting, lead generation,
qualification, and .closing sales.
Recommended new products and services based on clientele needs and inquiries.
Managed & supervised a team between 8 to 10 Sales Associates.
Generating sales & other various reports.
Used various software to track team sales & generate weekly reports.
Established & maintained working relationships with clients by being honest and giving support
based on the client needs.
Meeting & exceeding weekly sale quotas by driving featured items to maximize sales and
distribution.
Customer Account Representative
Crossmark -
Miami, FL
October 2004 to
January 2010
Worked with clients to ensure that they increased sales based on the needs of the
customer.
Created solutions and ensure a smooth sales process.
Sales Rep. work to find new leads through business directories and client referrals.
Recommended new products and services. Developed monthly sales reports. Consistently
meeting & exceeding weekly and monthly sale quota goals.
EDUCATION
High School Diploma
Miami Northwestern Sr. High - Miami, FL 1990 to 1994.
Currently attending Broward Community College where I am seeking to obtain an Associates Degree
in Construction Management.
SKILLS
Listening , Communication , Interpersonal Skills, Positivity, Microsoft Word , Typing , Excel , & Self
Control (10+ years), Notary Public, Loan Signing Agent, Tax Preparer, Customer Sales Service Agent
10+ years) for all lines of Insurance.
CERTIFICATIONS/LICENSES
4-40 Insurance Customer Sales Representative License
Certified Notary Public & Loan Signing Agent
December 2014 to December 2026
Additional Information
References Available Upon Request