HomeMy WebLinkAbout2004 08 23 Informational 301
COMMISSION AGENDA
ITEM 301
Consent
Informational X
Public Hearing
Regular
August 23.2004
Regular Meeting
M~ /~Pt.
Authorization
REQUEST:
Information Services (I.S.) wishes update the Commission
on changes requested by the Commission on July 12,2004
Commission Regular agenda item 503.
PURPOSE:
To update the Commission on telephone system changes requested by the
Commission on Regular Commission Agenda Item 503 on July 12, 2004.
CONSIDERATIONS:
The Commission requested that the following changes be made in the
telephone system to better accommodate the public when calling into our
system to reach a City employee:
· Reprogram entire phone system so that if a caller dialing into the
system reaches someone's voice mail and decides they do not want to
leave a message but would rather speak to someone, the caller can
press zero (0) and reach a departmental operator or contact.
· Reprogram entire phone system so that if the departmental operator or
contact is also unavailable and the caller presses zero (0), the caller
then gets transferred to the City operator located at the Police
Department.
This is currently underway and all should be completed by Friday August
27,2004.
S:\Information_Services\Admin_Docs\Agenda Items\FY 2004\2004 August\August 23,
2004\082304_ COMM _ Informational_30 I_Telephone _System_Changes _ Update. doc
CITY OF WINTER SPRINGS
CITY COMMISSION
August 23, 2004
REGULAR 301
PAGE 2 OF 2
FUNDING: None
RECOMMENDATIONS: None
ATTACHMENTS:
COMMISSION ACTION: