HomeMy WebLinkAbout2003 09 22 Regular 501 Progress Energy Report
092203_ COMM _Regular_50 1_ Regu lar ]rogress _Energy-Report
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COMMISSION AGENDA
ITEM 501
Consent
Informational
Public Hearing
Regular X
September 22, 2003
Meeting
M~ / Dept.
Aut onzatIon
REQUEST: City Manager requesting the City Commission to hear a report from Progress
Energy regarding power reliability in Winter Springs,
PURPOSE: This agenda item is needed to complete Progress Energy's response to concerns
raised by Commissioner Miller.
CONSIDERATIONS: In November 2002 Commissioner Miller requested that Progress Energy
(Florida Power) respond to his concerns regarding power outages in Winter Springs.
On May 29, 2003 Progress Energy filed a response with the City which was not satisfactory to
Commissioner Miller.
Staff contacted Progress Energy and requested that their appropriate officials appear before the
Commission to provide additional information and to answer questions.
FUNDING: N/A
RECOMMENDATIONS: Staff recommends that the City Commission receive Progress
Energy's report and direct staff accordingly.
ATTACHMENTS:
May 29,2003 Progress Energy Response Letter
COMMISSION ACTION:
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JUN 04 2003
CITY OF WINTER SPRINGS
City Manager
May 29, 2003
Mr. Ron McLemore
City Manager
City of Winter Springs
1126 East State Road 434
Winter Springs, FL 32708-2799
SUBMITTED VIA FAX and US MAIL
Dear Ron:
This letter is in response to the service concerns that were expressed by Commissioner Miller
expressed. The Commissioner asked for data regarding outages and complaints that he had
called in to our call center regarding "brown-outs and power going out with clocks blinking as
well as computers being affected".
In your last letter, you asked that we provide the city with: 1) Records of power outages, power
drops, and power surges which have occurred in the past six months; 2) Comparison of these
power interruptions and fluctuations with acceptable industry standards; 3) Measures that we will
take to reduce power outages and fluctuations in the Winter Springs area.
We have had two feeders that serve the city of Winter Springs that have had problems in the past
six months. We have also had trees that needed to be trimmed outside of the regular
maintenance cycle. Although we have had problems with two feeders that serve the city, we are
satisfied with the performance of the other feeders that serve Winter Springs.
You also asked the question regarding industry standards. At this time, there are no industry
standards of acceptable performance. However, we do benchmark with our peers in the industry.
The industry has had a challenge in the measurement of acceptable reliability since many of the
electric companies measure reliability in different ways. Reliable service is important to us. In
2002 we launched our Commitment to Excellence program committing to improve reliability by
20% across our system over three years. We are in the second year of this initiative and have
committed to investing $115 million dollars over the three-year period to achieve this goal.
In response to your question regarding corrective actions, these are the corrective actions we
have taken to address specifically Commissioner Millers' concerns:
. Underground cable replacement
. Termination work
. Pole replacements
Progress Energy Florida. Inc.
3300 Exchange Place
Lake Mary, FL 32746
"
In addition, we have completed targeted tree trimming that was needed due to the growth that
has taken place and has caused trees to grow into the power lines.
Other corrective actions that have been taken within the city of Winter Springs are:
. Switchgear Replacement
. Rebuilding feeder tie to mitigate extended interruptions
. Replacing equipment
There is some work that is still in progress. We have communicated with customers along those
feeders that we are doing work to improve their service.
We value your business and thank you for the opportunity to serve you. Please be assured that
Progress Energy remains committed to providing you with outstanding system reliability. Our
goal is to continually improve customer satisfaction and we are working hard to earn your trust.
I would welcome the opportunity to come present this in more detail at an upcoming city
commission meeting at your convenience. I look forward to hearing from you soon.
Sincerely,
~UA O~~
Sophia O'Keefe
Community Relations Manager
C: City Commission