HomeMy WebLinkAbout2002 01 28 Informational A Utility Billing Conversion
COMMISSION AGENDA
ITEM A
CONSENT
INFORMATIONAL X
PUBLIC HEARING
REGULAR
01-28-02
Meeting
MGR. ~ /DEPqil
AuthoriZation
REQUEST: The Information Services Department wishes to uppate the
City Commission on the status of the Utility Billing
Conversion.
PURPOSE:
To update the Commission on the status of issues relative to the
Utility Billing conversion.
CONSIDERATIONS:
The new Munis Utility Billing system went live at the end of May
2001. Since that time, various issues have arisen, most of which have
been resolved. However, there are still some on-going issues that are
being worked on as listed in the attached issues list.
Munis has made a firm commitment to do whatever it takes to resolve
these issues in a timely manner so that our Utility Billing Service can
be the best that it can be.
Dick Peterson, Munis Corporate Vice President, is here
to answer any questions you may have.
FUNDING: NI A
RECOMMENDATION: None
IMPLEMENTATION SCHEDULE: None
ATTACHMENTS: Munis Utility Billing Issues List
COMMISSION ACTION:
City of Winter Sprin2s - Utility Billing Conversion Issues List
Issue # Description Status Due Date
I Consumption on domestic water usage not 1RESOtVED~ 1/4/02
L-~ _________~j
showing on bills with accounts that have
irrigation meters; only the irrigation consumption
shows on their bill (GBF issue)
2 Service stop date is being changed in the services working on
screen; when this happens bills are not generated.
(Munis issue)
3 Need warning added to bill inquiry screen and RESOL VEDi Done
'-______~___J
special condition code problems
4 Delinquent/Final Notice Issues (GBF & Munis working on 1/2 by 1/4/02
issue) 1/2 in March 2002 release
5 Factor rate changes in Account Master RESOLVED Done
L..............____ ___ __.~_'
Maintenance Services screen are not correcting
dollar amounts due in the billing side.
6 Correcting negative usage by changing readings working on 1/9/02
is not correcting dollar amount due (Munis issue)
7 Re-print bill selection not working RESOLVED: Done
8 Admin Adjustments not working as a whole ~_$O!--YEDi Nicole to check on status.may be
throughout system (Munis issue) resolved
9 Too many keystrokes to inquire on a bill ~_SOLVEQ Done - Inquiry screen created and
installed
10 Do not have an open work orders report option RESOLVED: Done
11 The "Apply Late Fees to AIR" application allows working on will be completed sometime after
you to duplicate these fees (Munis issue) the March 2002 release
12 Limited information on "Summary of Delinquent working on unknown
Notices" report and the system allows youto
duplicate notices (Munis issue)
13 In Account Customer Maintenance the "Times pending Munis is aware of this. Nothing is
Late" field does not indicate how many times the programmed to go into this field at
customer was late paying bills (Munis issue) this time.