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Home My WebLink AboutTechLogic Inc-Support Plan -2006 10 02 techl gic TeehLogie Ine-Support Plan This contract between TechLogic Inc. & City of Winter Springs constitutes TechLogic Inc. agreeing to perform said warranty services from 10/1/06 to 9/30/07 for items listed on Schedule "A" (see attached). Coverage Information 1. Support Plans All TechLogic Inc. Support Plans carry the following response time guarantees; network related technology- (2-4) hours from time of original call (includes servers, hubs/switches, routers, network printers, etc.), standalone systems- (24) hours from time of original call (includes workstations, laptops, local printers, scanners, etc.). A. Bronze Server, Workstation, Laptop: Plan provides for express on-site hardware warranty to include all parts and labor. (Note: does not include peripheral devices such as monitors, mice, keyboards, speakers, etc.) Printer: Plan provides for (1) bi-annual cleanings & diagnostics. (Note: plan does not include standard wear and tear items (maintenance items), or any consumables) Monitor, Networking/Peripherals: Plan provides for express on-site hardware warranty to include all parts and labor. B. Silver Server, Workstation, Laptop: Plan provides for all service included in Bronze Plan and also covers peripheral devices up to $100.00 in value (per item). Printer: Plan provides for a warranty covering parts & labor. (Note: plan does not include standard wear and tear items (maintenance items), or any consumables) Monitor, Networking/Peripherals: Not Applicable C. Gold Server, Workstation, Laptop: Plan provides for all service included in Silver Plan and covers operating system reload(s) in the event system requires a reload due to driver corruption, virus attacks, or registry failures. Printer: Plan provides for a warranty covering parts & labor, plus (1) bi-annual cleanings & diagnostics. (Note: plan does not include standard wear and tear items (maintenance items), or any consumables). Monitor, Networking/Peripherals: Not Applicable D. Platinum PC, Server, Laptop, Monitor, Networking/Peripherals: Plan provides for all service included in Gold Plan. In addition the Platinum Plan provides equivalent or better loaner equipment during repair period. (All items placed on platinum plan will require TechLogic Inc. to place equivalent or better item into loaner service at our expense, to be available for any Platinum Plan service call.) (' 1 <;. v\t . ;,/,.- J itia! Date T:\Client Info\City of Winter Springs\Sales\TLS\TeehLogie Printer Support Plus Contraet.doc 9/26/06 Printer: Plan provides for a warranty covering parts & labor, plus (4) quarterly cleanings & diagnostics. (Note: plan does not include standard wear and tear items (maintenance items), or any consumables). 2. Coveral!e Specifics In the event the product(s) included in this contract require maintenance that is included in the particular purchased plan, TechLogic Inc. will bear the costs of labor and/or materials for needed maintenance (where applicable see support plan statements above). This contract does not cover a product that is malfunctioning due to the result of accident, negligence, misuse, abuse, theft, vandalism, fire, water or other peril, or natural disasters. Other conditions not covered include use of the product under circumstances, which are out of specification, such as electrical power, temperature, and humidity or by moving, repair, relocation or alterations performed by someone other than a TechLogic Inc. service technician, or by any cause other than normal use. TechLogic Inc. shall not be liable for any special, incidental, or consequential damages or for loss, damage, or expense directly or indirectly arising from customer's use of or inability to use the equipment either separately or in combination with other equipment, or for personal injury or loss or destruction of other property, or from any other cause. 3. Data Loss If your computer is functioning, you are strongly advised to copy or back up all data on your hard disk drive. Repairs on systems may result in the need to reformat or exchange the hard disk drive. After such repairs, all original data, which had been stored on the hard disk, will be irrevocably lost. TechLogic Inc. is not responsible for any loss or destruction of data resulting from services performed Hereunder. In the result of a hard drive failure, which results in the replacement of the hard drive, TechLogic Inc. will reinstall all software that was originally purchased with the computer system at no charge to the customer. If the hard drive is replaced and data can be saved the customer has the option to back up the data themselves or pay a TechLogic Inc. Service Technician to perform the data back-up/restore for them. TechLogic Inc. does not grant any guarantee of the restoration of data to the customer. Customer Obtaining Service 4. Customer Service The customer can obtain service by using any of the following contact methods: . Place a call on the on-line help desk at www.techlogic.biz . Call the staffed help desk, (Mon.-Fri. 8:30am to 5:30pm), at 407-470-1200 #1. . Visit our Service Center located on 4407 Vine land Rd., D-7, Orlando, FL 32811 Payments 5. Pavment Options A. Monthly Payment Plan: Monthly plan payments are due within (10) days of the first of each month. Monthly invoices will be provided to TechLogic support plan customers at the beginning of each month. The ability to place the plan on a credit card to allow for automatic billing is available (we accept T:\Client Info\City of Winter Springs\Sales\TLS\TeehLogic Printer Support Plus Contract.doc 9/26/06 ~ Initial (1_ 1- 'j- oi> Date MasterCard, Visa, Discover and American express). Ifno payment is received within (25) days of the first day of a plan month, TechLogic Inc. will assume that the customer is voluntarily canceling their plan coverage and will close out the plan per paragraph (6) of this contract. B. Lump Sum Payment Option: An annual payment may be made at the beginning of the contract year. The amount due will equal (11) times the monthly payment and will provide coverage for a l2-month period. Cancellation of Plan 6. Plan Cancellation The customer may at their discretion cancel this contract at anytime by either notifying TechLogic Inc. or by not making a monthly plan payment in a timely manner, (see paragraph (SA) of this contract). Upon termination of plan for whatever reason, the following penalty calculation will apply: A. Monthly Payment Plan: + All hours of service (including travel) performed under support plan multiplied by $120.00. + Cost of all parte s) used, if any, under support plan - Support Plan Pavment( s) made by customer = Any amount> $0 will be due and payable by customer per their Net terms with TechLogic Inc. B. Lump Sum Payment Option: No refund is available. j/;?u$i&tlJP~ C6mpany Representative City of Winter Springs I-J<{~ ofo Date Da~(z-fD' T:\Client Info\City of Winter Springs\Sales\TLS\TeehLogie Printer Support Plus Contraet.doe 9/26/06 TECHLOGIC INC SUPPORT PLAN SCHEDULE A SUPPORT PLAN COVERAGE PREPARED FOR CITY OF WINTER SPRINGS TECHLOGIC INC SUPPORT PLAN SCHEDULE A SUPPORT PLAN COVERAGE PREPARED FOR CITY OF WINTER SPRINGS