HomeMy WebLinkAboutWaste Pro of Florida Annual Evaluation Report 2009 06 29WASTE PRO OF FLORIDA, INC.
ANNUAL EVALUATION REPORT
For the Period March 1, 2008 -February 28, 2009
AUTHORITY: In accordance with the Solid Waste Agreement dated March 1, 2006 by and between
the City of Winter Springs and Waste Pro of Florida, Inc., Section 9.3, Contractor's
performance shall be annually evaluated by City's Authorized Representative and/or
City Commission.
The evaluation shall be based in the level of service criteria set forth in paragraph 9.1
of the Solid Waste Agreement. For each criteria the Authorized Representative shall
evaluate and grade Contractor's performance as Unacceptable, Acceptable but Needs
Improvement, or Good.
For each review criteria in which Contractor receives an unacceptable grade, the
Authorized Representative shall provide Contractor a written explanation of why
Contractor's performance was unacceptable and Contractor shall be given a
reasonable period of time, as determined by the Authorized Representative, to bring
its level ofperformance up to levels acceptable to the Authorized Representative.
EVALUATION:
Grade Scale: Good, Acceptable but Needs Improvement, Unacceptable (requires explanation)
CRITERIA A:
The number of complaints received pursuant to paragraph 9.2 of the Solid Waste Agreement and
Contractor's rmance in resolvin the co laints in a rofessional and ex Tent manner.
GRADE: GOOD
EXPLANATION:
^ Complaints resolved in allowable time frame.
^ Quantity of complaints within acceptable levels.
^ Anticipating implementation of aweb-based program to facilitate customer requests and/or
co laints.
EXPECTED RESOLUTION DATE:
CRITERIA B:
Contractor's r naiveness to direction iven b the Authorized R resentative.
GRADE: GOOD
EXPLANATION:
Contractor has been responsive to City direction(s).
EXPECTED RESOLUTION DATE:
CRTTERA C:
The number of times that Contractor had to pay liquidated damages pursuant to paragraph 25.0 of the
Solid Waste a Bement.
GRADE: GOOD
EXPLANATION:
No liquidated damages required.
EXPECTED RESOLUTION DATE:
CRITERIA D:
Contractor's artici ation in communit meetin s/events s nsored b Cit .
GRADE: GOOD
EXPLANATION:
Contractor provided $5,000 in donations to City events during the evaluation period. Contractor has
exceeded $5000 provision.
EXPECTED RESOLUTION DATE:
CRITERIA E:
Contractor's financial viability to continue performing the collection and disposal service as required by
this a Bement.
GRADE: GOOD
EXPLANATION:
EXPECTED RESOLUTION DATE:
CRITERIA F:
Contractor's compliance with its "Customer Service Policy" required by paragraph 9.4 of the Solid
Waste A Bement.
GRADE: GOOD
EXPLANATION:
EXPECTED RESOLUTION DATE:
CRITERIA G:
Ins ection records of all collection vehicles.
GRADE: ACCEPTABLE
EXPLANATION:
Inspection Records need to be delivered to City on a timelier basis. Contractor will provide FedBral
Annual Inspection report to include regular maintenance records for vehicles servicing City of Winter
Springs.
EXPECTED RESOLUTION DATE:
CERTIFICATION:
Certified by the undersigned Authorized Representative of the City of Winter Springs, Florida:
6 ~Zg~oq
vin L. S ' h, City M ger Date
Receiv Contra or, Waste Pro of Florida:
9 0
Contr Date