HomeMy WebLinkAboutWaste Pro of Florida Annual Evaluation Report 2008 06 05
~~ " }~~ `~ ~' WASTE PRO OF FLORIDA, INC.
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l\\ ~~°""~°~~"~~`~ ANNUAL EVALUATION REPORT
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F~oRipP~ For the Period March 1, 2007 -February 28, 2008
AUTHORITY: In accordance with the Solid Waste Agreement dated March 1, 2006 by and between
the City of Winter Springs and Waste Pro of Florida, Inc., Section 9.3, Contractor's
performance shall be annually evaluated by City's Authorized Representative and/or
City Commission.
The evaluation shall be based in the level of service criteria set forth in paragraph 9.1
of the Solid Waste Agreement. For each criteria the Authorized Representative shall
evaluate and grade Contractor's performance as Unacceptable, Acceptable but Needs
Improvement, or Good.
For each review criteria in which Contractor receives an unacceptable grade, the
Authorized Representative shall provide Contractor a written explanation of why
Contractor's performance was unacceptable and Contractor shall be given a
reasonable period of time, as determined by the Authorized Representative, to bring
its level of performance up to levels acceptable to the Authorized Representative.
EVALUATION:
Grade Scale: Good, Acceptable but Needs Improvement, Unacceptable (requires explanation)
CRITERIA A:
The number of complaints received pursuant to paragraph 9.2 of the Solid Waste Agreement and
Contractor's erformance in resolvin the com laints in a rofessional and ex edient manner.
GRADE: Good
EXPLANATION:
^ Complaints resolved in allowable time frame.
^ Quantity of complaints within acceptable levels.
^ Anticipating implementation of a web-based program to facilitate customer requests and/or
com laints.
EXPECTED RESOLUTION DATE:
CRITERIA B:
Contractor's res onsiveness to direction iven b the Authorized Re resentative.
GRADE: Good
EXPLANATION:
Contractor has been responsive to City direction(s).
EXPECTED RESOLUTION DATE:
CRITERA C:
The number of times that Contractor had to pay liquidated damages pursuant to paragraph 25.0 of the
Solid Waste a reement.
GRADE: Good
EXPLANATION:
No liquidated damages required.
EXPECTED RESOLUTION DATE:
CRITERIA D:
Contractor's artici ation in community meetin s/events s onsored b City.
GRADE: Good
EXPLANATION:
Contractor provided $5,000 in donations to City events during the evaluation period.
EXPECTED RESOLUTION DATE:
CRITERIA E:
Contractor's financial viability to continue performing the collection and disposal service as required by
this a reement.
GRADE: Good
EXPLANATION:
EXPECTED RESOLUTION DATE:
CRITERIA F:
Contractor's compliance with its "Customer Service Policy" required by paragraph 9.4 of the Solid
Waste A reement.
GRADE: Good
EXPLANATION:
EXPECTED RESOLUTION DATE:
CRITERIA G:
Ins ection records of all collection vehicles.
GRADE: Acce table but Needs Im rovement
EXPLANATION:
Inspection Records need to be delivered to City on a timelier basis.
EXPECTED RESOLUTION DATE:
CERT'Z~+'iC`:4TIQl~i:
Certified by the undersigned Authorized Representative of the City of Winter Springs, Florida:
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Ronald W. ?~c~.,~mor~, L ity Manager
ReceivE-d by Cori~a~cter, Waste Pro of Florida:
Contractor
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