HomeMy WebLinkAbout2020 02 10 Regular 501 - City Clerk Applications • REGULAR AGENDA ITEM 501
no ora=a CITY COMMISSION AGENDA I FEBPUAPY10, 2020
1959
REGULAR MEETING
TITLE
City Clerk Applications
SUMMARY
On December 10, 2019, the City published a notice soliciting candidates for the City
Clerk Position. The deadline for candidates to submit qualifications for the position
was January 31, 2020. Approximately 1040 applicants submitted timely
resumes/applications.
During the December 9, 2019 City Commission meeting, the Commission provided
direction to Staff to preliminarily sort through the received resumes following the
same process previously used to fill the City Manager position. This involved
separating the experienced, relevantly qualified applicants from the other
applicants. Further, each City Commissioner could individually identify such
applicants to present to the City Commission.
Therefore, the applications were preliminarily sorted for the City Commission's
convenience into two general categories: (1) candidates with relevant experience
as a city or county clerk, assistant city or county clerk, or court clerk; and (2)
candidates without such city, county, or court clerk experience. The Experienced
Candidate List is presented in alphabetical order by last name. ("Experienced
Candidate List").
Note: The other candidates without relevant city or county clerk experience had
varying levels of experience ranging from serving in a variety of other local
government positions to having no local government or administrative experience
whatsoever.
RECOMMENDATION
Staff recommends the City Commission to review the Experienced Candidate List
of relevantly experienced candidates, and any other candidates identified by the
City Commission, and to take whatever action the City Commission deems
appropriate and necessary in its discretion to fill the position of City Clerk pursuant
to Section 4.10 of the City Charter.
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Ailette Bayona 1
Orlando,FL 32807 • Phonc:32 LS)1%.1G 1U• • 1':Mail:aba�'oua�oulloolc.com
Summary
Detailed-oriented professional with eighteen years of administrative and customer service experience.
Successfully work among a diverse student population, including international students.
Skills
• Management and supervisory experience
• Excellent organizational skills; time management and documentation management
• Create, compile and export data
• Manage highly sensitive and confidential information with integrity.
• Detail oriented and efficient.
• Record keeping
• Ability to adapt communication style to a wide variety of personalities.
• Excellent interpersonal, oral and written communication skills
• People-oriented
• Self-driven, highly organized, and detail oriented.
• Tech savvy; proficient with Microsoft and Mac operating systems
• Ability to work under pressure of deadlines and time limitations- Prioritize effectively and reliable.
• Bilingual: English and Spanish
• Quick learner, excellent leadership skills, independent but also a great team player
Experience
Assistant Registrar Barry University 2008-Present
• Frontline for complaints and issues.
• Provide excellent customer service to all faculty and students of the law school.
• Assist with management of the department.
• Address general and specific inquiries.
• Prepare proctor's payroll
• Provide clerical and administrative support as needed.
• Assist with hiring, supervising and training of staff and proctors.
• Build rapport.
• Ensure technology is used efficiently.
• Proofread emails and letters.
• Ensure office is in compliance with all federal, state, and institutional policies.
• Provide assistance on special projects and duties as assigned by the Registrar.
• Support requests for use of facilities for internal and external parties.
• Collaborate with other departments.
• Perform audits.
• Performs research.
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• Determine program and graduation eligibility.
• Assist with room scheduling for all courses, exams and events.
• Provide leadership for special projects.
• Generate ad hoc reports to various departments.
• Create and provide database management for Registrar's department.
• Manage the department's office supply, including the purchase and maintaining of supplies.
• Ensure project deadlines are met.
• Explain and/or clarify procedures.
• Research and resolve disputes.
• Coordinate special projects and meetings with designated offices.
• Make presentations regarding examination policy and academic advising sessions.
• Manage, administer, and implement academic policies and procedures.
• Manage and monitor enrollment.
• Evaluate transcripts from other institutions.
• Facilitate advising and registration assistance.
• Manage and administer all exams.
• Maintain accurate student records.
• Monitor academic progress of at risk students.
• Serve as close liaison with other departments.
Assistant to the Registrar Barry University 2007-2008
• Assist with the registration and examination process.
• Process student personal data and other official forms.
• Academic Advising.
• Maintain student files.
• Complete student deferments and other enrollment verifications.
• Counsel students and assist faculty with interpretation of policies and procedures.
• Data entry
• Assist on various project as directed by the Registrar.
• Assist with management of reception desk and answer incoming calls.
Deputy Clerk III Orange County Clerk of Courts 2005-2007
• Proofread court minutes, verdicts and judgments.
• Maintain and update case files.
• Research case disposition via computer case tracking capabilities.
• Update, open, close and satisfy automated case management.
• Set and schedule court hearings or appearances.
• Sort and distribute daily mail and packages.
Data entry.
• Update filing.
• Provide exceptional customer service.
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Education
Master of Arts University of Central Florida August 2014
Educational Leadership
Bachelor of Arts University of Central Florida May 2005
Major: Political Science
Minor: Business Administration
References
Ms. Anita Daphnis
Associate Director of Student Financial Services
Relationship: Professional/personal
321-206-5646
Mr. Michael Manglardi
Attorney
Relationship: Former supervisor/personal
(407) 207-0644
Judge A. Leo Sereni
Retired Judge/Adjunct Professor
Relationship: Professional
484-557-6800
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Brenda Bedillion
PO Box 536
1150 West Park
Slippery Rock, PA 16057
(412)926-9915
Essential Skills:
o Customer Service:via phone, email or fax
o Experienced working in a fast-paced environment
o Able to prioritize multiple responsibilities&tasks with minimal supervision
o Effective in both written &verbal communication
o Proficient in multiple computer applications including word,excel & Mobius
Work Experience:
Reconciliation Agent& Treasury Services/Work Leader-Assistant Supervisor Treasury Services
BNY Mellon, Pittsburgh, PA 04/2008-Present
o Customer service interdepartmental &directly with the clients
o Conduct interviews for candidates
o Train employees on all functions performed on the team
o Assist in writing& Updating procedure manuals
o Maintain stats
o Records management
Settlement Agent l
NRElS, Crofton PA 05/2007-08/2007
o Prepare HUD&affidavits for countrywide mortgage closings
o Responsible for communications between lender&closing agent
o Able to comply with deadlines
Deputy Clerk/it-Micrographics, Recording& Evidence Dept
Clerk of Circuit Courts, Volusia County, Deland FL 04/1996-04/2007
o Assistant Records Management Liaison Officer-Comply with Local,State& Federal Laws
o Record Documents in Recording Dept
o Custodian of evidence&certified court documents
o Verified &completed Expunged/Sealed Court orders
Certificates
o Insider Trading/OFAC&Trading sanctions
o Anti-Money Laundering
o Yearly renewal of certification as necessary
Awards
o Customer Service Award
o Integration Out-Performance Award
o Teamwork Certificate
Education
o 1984 Graduate of Assabet Valley Reg Voc HS Marlborough, MA
o ACT Travel School, Ft Lauderdale, FL
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Janise Bennett
10312 Barrington Court
Leesburg, Florida 34788
352-396-5298
janiseb57123 mail.com
SKILLS
I am very good with accounts payable, accounts receivable, payroll, bank
reconciliations, quarterly reports, W-2, 1099, invoicing, and collecting past due
accounts, purchasing. I wore many hats when I worked for Sign Design.
Proficient City Manager and Town Clerk effective at representing the city and
the Town, enhancing operations and maximizing individual department
effectiveness. Familiar with current trends, strategies and technologies in
municipal management. Seeking a permanent role dedicated to improving
processes and procedures across the board.Scheduled and maintained
records of all municipal boards and commission meetings in town. Validated
official documents and oversaw posting of official notices. Deposited funds
into bank account on a daily basis. Prepared ordinances, resolutions, and
proclamations to be executed, recorded, archived and distributed. Prepared
and managed city clerk division budget, including forecasting necessary funds
for staffing, materials, and supplies. Served as notary public and issued various
permits and licenses, including fishing, hunting, dog and marriage licenses.
Issued public notification of all official meeting and activities. Performed
general office duties such as typing and proofreading correspondence,
distributing and filing official forms and scheduling appointments. Directed
public relations, media relations and crisis communications campaigns.
Streamlined chain of command and internal structural roles, relationships and
responsibilities. Prepared and submijed annual report on finances and
administrative activities of city projects. Wrote and revised memos, budgetary
documents and press releases.
Sign Design Of Florida Inc.
3602 Parkway Blvd.,#2
Leesburg, Florida 34748
352-787-3882
Accounting Assistant
03/19/2007-09/10/2019
Used Quickbooks to track all income and expenses for Sign Design of Florida
Inc. Generated profit and loss statements to detail company's revenues and
expenses. Monitored open accounts and pursued payments to control
account balances. Calculated and verified all figures, calculations and
documents. Compiled financial data including compliant ledger and journal
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records. Coordinated timely payments from vendors, clients. Investigated and
resolved discrepancies in monthly bank accounts. Updated accounting
records with client checks and cash receipts. Balanced reports and batch
summaries to submit for approval. Prepared month-end closing entries for
detailed reporting and record keeping. Eeping. Reconciled operations
database with accounting system information to calculate and determine
monthly revenue. Payment Processing Prepared weekly payroll for more than
[Number] salaried and hourly employees.Answered office phone calls and
emails to direct customers and answer questions. Maintained account books
and accounting systems with accuracy by entering data precisely and
proofreading. Prepared payroll reports and examined payroll register to detect
errors and improve accounting accuracy. Resolved vendor and employee
inquiries about invoices and purchases quickly through research. Managed
daily bookkeeping functions with aJention to accounts receivable, accounts
payable, banking reconciliation and disbursements.
Supervisor:Todd Hayes
thaves midflsigns.com
Town Of Howey In The Hills
101 North Palm Avenue
Howey-in-the-Hills, FL 34737
352-324-2290
Town Clerk
03/1997-02/2007
(Have forgotten exact dates)
Scheduled and maintained records of all municipal boards and commission
meetings in town.Validated official documents and oversaw posting of official
notices. Deposited funds into bank account on a daily basis. Prepared
ordinances, resolutions, and proclamations to be executed, recorded, archived
and distributed. Prepared and managed city clerk division budget, including
forecasting necessary funds for staffing, materials, and supplies. Served as
notary public and issued various permits and licenses, including fishing,
hunting, dog and marriage licenses. Issued public notification of all official
meetings and activities. Performed general office duties such as typing and
proofreading correspondence, distributing and filing official forms and
scheduling appointments. Directed public relations, media relations and crisis
communications campaigns. Streamlined chain of command and internal
structural roles, relationships Experience and responsibilities. Prepared and
submitted annual report on finances and administrative activities of city
projects. Wrote and revised memos, budgetary documents and press releases.
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Supervisor: Scott Kearney, Mayor
City of Mascotte
100 E. Myers Boulevard
Mascotte, Florida 34753
352-429-3341
City Manager
02/1994- 03/1997
(Have forgotten exact dates)
Scheduled and maintained records of all municipal boards and commission
meetings in town. Validated official documents and oversaw posting of official
notices. Deposited funds into bank account on a daily basis. Prepared
ordinances, resolutions, and proclamations to be executed, recorded, archived
and distributed. Prepared and managed city clerk division budget, including
forecasting necessary funds for staffing, materials, and supplies. Served as
notary public and issued various permits and licenses, including fishing,
hunting, dog and marriage licenses. Issued public notification of all official
meetings and activities. Performed general office duties such as typing and
proofreading correspondence, distributing and filing official forms and
scheduling appointments. Directed public relations, media relations and crisis
communications campaigns. Streamlined chain of command and internal
structural roles, relationships and responsibilities. Prepared and submijed
annual report on finances and administrative activities of city projects. Wrote
and revised memos, budgetary documents and press releases.
EDUCATION
Northwest Academy
2700 West Sam Houston Parkway North
Houston , Texas 77043
Graduated in 1977
Kelly Brett
Lake Mary, FL
kellybrett5_uhp@indeedemail.com
612-508-1801
Work Experience
BUSINESS SYSTEMS COORDINATOR-EDI ANALYST
Abbott/Aleve
2018 to Present
ABBOTT/ALERE
Monitor and maintain all EDI activity including:
New customer/trading partner set-ups, modifying raw data for successful transmissions, investigating
and resolving errors, documenting work processes, periodic testing for new customers and system
upgrades, and assist with customer inquiries.
CLIENT SERVICE SUPPORT REPRESENTATIVE-)R BUSINESS ANALYST
Abbott/Aiere
2013 to 2018
ABBOTT/ALERE
Provide support for customer service and sales teams:
Create daily sales reports, perform periodic data quality checks, resolve order issues, create test
scripts and test SAP system functionality, create and maintain procedures, and assist with customer
inquiries.
CLERK/TREASURER-ADMINISTRATIVE OFFICE MANAGER
VILLAGE OF HAMMOND
2006 to 2013
Managed all responsibilities of the Village office including:
Utility billing and payment collection, annual tax statements and payment collection, official meetings
and minutes, payroll, accounts payable, annual budgets, elections, ordinances and policies, record
retention, and audits.
Education
None in DRAFTING AND DESIGN
NORTH CENTRAL TECHNICAL COLLEGE
1997
GENERAL COURSE WORK
UW-MARATHON COUNTY
19961
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Skills
• Sap
• Excel
• Outlook
• Powerpoint
• Word
• testing
• Business Intelligence
• access
• SQL
• MS Office
• Microsoft Office
• HTML
Additional Information
SKILLS
• Talent for quickly mastering technology
• Diplomatic and tactful with professionals and non-professionals at all levels
• Accustomed to handling sensitive, confidential records
• Flexible and versatile
• Ethical and competent
• Someone who thrives in a deadline-driven environment
• Intermediate skill level: Adobe, Word, Excel, Outlook, PowerPoint, SAP, IBM InFlight, Ensur document
solution
• System experience: Access, UltraEdit
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Melani Brown
Deputy City Clerk
Orange City, FL 32763
melaniberinger2_p7r@indeedemail.com
7192149962
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Deputy City Clerk
City or orange city- Orange City, FL
Present
Certified Municipal Clerk, CMC
Certified Business Tax Official
Official record keeper for the City. Generate and deliver City Council, Planning Commission and Code
Agendas, packets, and minutes. Supervisor. Business tax receipts for all businesses within the City,
populating official documents. City charter, city ordinances and resolutions. city clerks office budget.
Education
Bachelor's in Alternative medicine
Everglades University - Maitland, FL
January 2010 to November 2013
Skills
• Microsoft excel, word, powerpoint, outlook, energov, lazerfische, . Typing skills 50+ words a minutes.
(10+ years)
• Administrative Experience
Additional Information
CMC, CBTO
10
Charlene Centeno
8 Farnum St, Pawtucket, RI 02861 •401-548-5999 • Desvic6783@gmail.com
Driven Sales Coordinator adept at developing and implementing programs for rapid market penetration and
growth that reduce redundancy, improve accuracy and efficiency and achieve organizational objectives.
Skills
• Extremely organized • Conflict resolution
• Self-motivated • Sales
• Advanced MS Office Suite knowledge • Oral and written communication
• 60 WPM typing speed • Salesforce; Goldmine; Oracle software
• Schedule management • Business writing
• Multi-line phone proficiency • Accurate and detailed
Experience
JULY 2019—PRESENT
Sales Coordinator/ Reade Advanced Materials, Riverside, RI
• Create and implement innovative sales techniques for my team to aggressively seek out new
business opportunities.
• Consult with new and existing C level clients to determine business need,while developing ac-
tionable recommendations and solutions to grow the business.
• Participate in local and national networking events with the goal to enhance and maintain
Reade brand awareness.
• Handle minor accounts.
• Aggressively strive to meet and exceed set sales targets.
• Support Account Mangers in all areas of order processing and quoting new and existing cus-
tomers domestically and internationally.
• Provide customer assistance with any issues (quality,technical, logistics, etc).
• Answer phone calls and file as needed.
• Maintain, organize and execute annual vendor performance evaluations.
• Complete new vendor paperwork for sales team.
• Follow ISO 9001 standards and cybersecurity policy as written in our company manuals.
SEPTEMBER 2017—DECEMBER 2018
Enrollment & Eligibility Specialist / AnnWINS Group Benefits, Inc, North Kingstown, RI
• Execute daily policy administrative transactions and procedures including enrollments,terminations,
plan changes, census changes and billing changes.
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• Prepare, reconcile, and maintain new Member or Group Health Insurance enrollments and related
data.
• Analyze data from several sources (ie. Centers for Medicare & Medicare Services)to determine eligi-
bility changes and to resolve enrollment or eligibility errors or other related issues that arise.
• Prepare certificates and schedule of benefits including any required endorsements for the policy
while keeping current on technical carrier requirements.
• Identify system-related issues within AmLink, data,and reports.
• Execute business unit or client requests, provide explanations and research of significant and/or unu-
sual transactions.
• Provide ongoing quality control reporting at the departmental and individual levels.
• Assist other team members, including management, in their daily duties during absences or peak pe-
riods.
• Train new hires as well as provide the ongoing training of tenured employees.
JANUARY 2015—FEBRUARY 2017
Client Care Agent / Collette, Pawtucket, RI
• Provided exemplary customer service to new and existing clients, which helped build lasting relation-
ships and secure new travel assignments.
• Organized memorable and exquisite travel itineraries and vacations for high-level clients.
• Discussed travel documents required for their destinations.
• Arranged travel accommodations for groups, couples,executives and special needs clients.
• Supervised payments via credit and debit cards and handled all sensitive information with profes-
sionalism and discreteness.
• Asked open-ended questions to better ascertain client needs and determine the best travel offer-
ings.
• Discussed benefits of and information regarding travel insurance with clients and ensured that they
got the best rates.
• Responded to clients' questions, issues, and complaints in a timely manner and found appropriate
solutions when needed.
• Performed to and exceeded qualitative and quantitative performance goals and standards.
Other Experience
SEPTEMBER 2012—JUNE 2013
Customer Service Representative / Blue Cross & Blue Shield of RI, Providence, RI
JULY 2010—MARCH 2011
Spanish Customer Service Representative / Neighborhood Health Plan of RI, Provi-
dence, RI
OCTOBER 2008—JUNE 2010
Deputy Clerk/ Fairfax County General District Court House, Fairfax, VA
2
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JANUARY 2006-AUGUST 2008
Spanish Prime Customer Service Representative/ Bank of America, East Providence,
RI
3
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Yessenia Encarnacion
Sanford, FL 32771
yesseniaencarnacion2_ovg@indeedemail.com
(414) 241-8623
Bilingual self-starter with a strong desire to work in an industry that will support my goals of
establishing a career that allows me to advance in my field to the furthest of my own personal abilities.
Highly skilled in developing relationships and providing exceptional individualized service.
Work Experience
Permitting Coordinator
Pike Engineering - Longwood, FL
September 2019 to Present
• Coordinate with peer team member on schedule, delivery and status of all permits.
• Obtain documents from Engineers to facilitate the permit application process
• Obtain all required approvals for permits and act as liaison between the company and client
• Prepare and submit applications to client to support various agencies/ boards having jurisdiction
over required permits and/or approvals
• Review any plans issued out for correct revision dates and permit details
• Coordinate paperwork and applications with client which includes updating and monitoring status in
work management system
• Work closely with the client on the status of permits and ensure they are processed in a timely
manner
• Coordinate with engineers to solve any plan deficiencies and mitigate permit comments
• Produce and maintain schedules for all communities and coordinate with all stakeholders from
inception to approval of permitting process
• Schedule and coordinate meetings, appointments, etc.
Community Grants Program Specialist I
Osceola County Board of County Commissioners
November 2018 to August 2019
• Assist in the implementation of the State Housing Initiatives Program, Community Development
Block Grant Entitlement Program, and the HOME investment Partnership Program.
• Perform a variety of routine administrative functions; data entry, report preparation and processing,
and documentation review.
• Generate various correspondence, articles, memos, agendas, and manuals.
• Manage client files including, but not limited to basic client screening, income verification and
preparing the client file with program required information.
• Work closely with contractors to ensure major rehabilitations, reconstruction, or minor repairs are
completed within schedule.
• Provide trainings and seminars to lenders and first time homebuyers that are utilizing government
grants.
Deputy Clerk
Seminole County Clerk of the Circuit Court and Comptroller
14
March 2017 to October 2018
• Reviewed legal documents, correspondence, motions, and orders
• Collected and applied fines and fees for criminal cases and traffic citations
• Processed marriage licenses and performed marriage ceremonies
• Completed a variety of clerical duties within the county court systems
Paraprofessional
Seminole County Public Schools
October 2016 to March 2017
• Provided assistance to students with behavioral disabilities
• Prepared instructional materials to use in daily classroom settings
• Assisted the school by filling in for full time teachers when needed in the classroom
Paraprofessional
Milwaukee Public Schools
October 2014 to October 2016
• Coordinated activities to develop students' physical, emotional, and social growth
• Supervised students' indoor and outdoor playtime alongside the classroom teacher
• Constructed bulletin boards and set up teacher/student work areas
Dispatcher
Milwaukee County Sheriff's Office
February 2013 to September 2014
• Transmitted calls to deputies over a computer-aided dispatch system
• Referred unresolved customer grievances to designated departments
• Effectively managed a high volume of inbound and outbound customer calls in a fast-paced and
challenging call center environment
Education
Bachelor of Science in Business Management
Cardinal Stritch University - Milwaukee, WI
Skills
• Microsoft office (10+ years)
• Data Entry (3 years)
Certifications and Licenses
Human Resources Management
Present
Certificate in Human Resources Management
15
Judith Frazier
802-770-9456
j mfrazier.frazierna gmail.com
Professional Summan,
For the past ten years my career has carried a diverse number of responsibilities in human
resource administration with a major emphasis on strategic planning, safety and compliance,risk
management,training and development,union negotiatingand employee relations.
Soft Skills Hard Skills
Communication Strategic Planning
Critical Listening Collective Bargaining
Collaboration Recruitment
Conflict Management Writing policy/procedures
Networking Development and Training
I
i
Professional Experience
City of Rutland May, 2017—present
Director of Risk Management and Government Operations
Prior Executive Assistant to Mayor and City Attorney
Assumed workers compensation claim process and overall losses from injuries and incidents,
finding ways to decrease losses, increase awareness, and create a municipality that functions as
one organization rather than separate entities.
• Implement measures to reduce workplace injuries and worker's compensation claims
through;safety training, creating a city wide safety committee, and conducting claim
investigations
• Perform safety audits for Police,Fire,Recreation,Public Works and City Hall
• Assist and prepare final City budget for presentation to the Board of Aldermen
• Collective Bargaining Agreements for Fire/Police/Public Works/Recreation&Parks
• Strategic planning
• Develop policy,procedures and training
• Legal research for case law,municipal ordinances, charters and grievances
• Assist in property tax sales
• Chair of the Health and Wellness Committee
• Chair of the ADA Compliance Committee
College of St. Joseph-Rutland, Vermont July, 2012—May,2017
VP of Human Resources
Associate Vice President of Administration and External Affairs
Admissions Director and Assistant to the President
16
Responsible for building a strong brand image for the College through consistency in internal
and external relations through my involvement with the following:
■ Research and restructure performance reviews for standardization
Compliance Officer
■ Strategically plan initiatives to establish, convey and facilitate employee engagement
■ Create job description with future alignment to salary ranges
c Updated and transformed HR policies
■ Resolve employee relations issues and performs investigations.
Conduct new employee orientation and processes new hire paperwork.
OF Responsible for building a strong brand image for the College through consistency in
internal and external relations
Participates in the development and execution of strategic initiatives for the college
Supervises safety standards in my role as Title IX Coordinator and Chair of the Judicial
Board
Develop strong internal and external relationships and alliances with staff, faculty,
students,businesses and the community
■ Served as member of the President's Council
Prepared all contracts for fulltime,part-time faculty and staff
Associate Professor 2009—present
Adjunct faculty teaching undergraduate and graduate level courses in:
• Human Resource Management
• Ethics for the Professional
• Organizational Design
• Organizational Behavior
• Marketing
VELCO (VT Electric Power Co., Inc.) -Rutland, Vermont 2005 -2012
Compliance and Risk Management and Records Coordinator
Executive Assistant to the President/CEO/CFO
Began as a support to the CEO of the company and changed the entire dynamics of the
executive suite by creating a more friendly and open culture, thereby reducing issues
allowing the CEO to focus on urgent needs while I handled the minor daily problems.
• Implement NERC/FERC compliance guidelines
• Ensures company is in compliance with regulations
• Upload documentation and evidence into CatsWeb
• Prepare for mock audits and annual audits
• Create and maintain spreadsheets for tracking self-certification
• Support President/CEO of the organization,managing a complex schedule of meetings,
appearances, events,travel, as well as personal calendar,correspondence and agenda
• Review RCI's and determine resolution to accidents
• Conduct performance reviews and strategize for performance improvement
• Training for Safety programs
• Participated in Stakeholder Relations,Health and Safety, and Business Management
teams presenting strategic goals to ensure that company associates created objectives for
company-wide compliance.
17
Education
MS Leadership and Organizational Management
Antioch University New England, Keene,New Hampshire 2009
BA Marketing—graduated with honors
Concordia University, St. Paul,Minnesota 1998
Presentations
Presented on "Energy and Its Financial Impact"to community audience
Presented "Affirmative Consent" lecture to Ivy League administration
Presented lecture on "Women in Sports"to a class on "Women in History"
Presented workshops on resume writing, interviews, and follow-ups
Board/Committee Member and Coach
Select Board Vice-Chair in Town of Proctor- current
Board of Trustee College of St. Joseph-current
Chair of the Rutland City Safety Committee
Chair of the CAIR Committee for ADA Compliance- current
Chair of Wellness Committee City of Rutland-current
Rutland County Solid Waste Committee representative -2017
Board of Trustee Chaffee Art Gallery-2016
Board of Trustee Green-Up Vermont- 2009-2012
Basketball Coach— 12 years (Jr High/High School/College Women)
18
Kimberly Gay
Lake Wales, FL 33898
kimberlymgay3_hfh@indeedemail.com
863-559-1585
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Interim City Manager/City Clerk
CITY OF AVON PARK -Avon Park, FL
August 2019 to Present
Currently the Interim City Manager
TOWN CLERK
Town of Oakland - Oakland, FL
April 2013 to Present
Custodian and Records Manager for all Town records. Custodian of Town Seal. Prepare and maintain
official records/documents for meetings, liens, Business Tax Receipts and Department budget. Attend
all Town meetings of Commission and various Boards/Committees. Receive and respond to public
records requests. I am the Acting Town Manager in the Manager's absences. Maintain portions of the
Town's website. Provide Notary Public duties. Chief Elections Official. Have been involved with the re-
working of the Town's Code of Ordinances. Implemented Laserfiche, a records archival and retrieval
program.The goal is to become a paperless agency. I Use and supervise the use of this program as we
are imaging and storing back-logged files. Documenting and destroying records that have met their
retention. The Town owns and operates a Charter School. We have a School Advisory Committee that
meets monthly as needed.
TOWN CLERK/CHIEF FINANCIAL OFFICER
Town of Lake Hamilton - Lake Hamilton, FL
October 2008 to April 2013
This position is now titled "Town Administrator" in the Town of Lake Hamilton. Responsible for Accounts
Payable/Receivable. Prepared and monitored Town's Annual Budget. Prepared and distributed
quarterly financial reports. Responsible for all financial transactions, balances, reconciliations, and
Town assets. Assisted Town Auditors. Developed and implemented job descriptions and employee
evaluations. Recorded, prepared, and maintained official records of the Town. Handle public records
requests. Custodian of Town records. Custodian of Town Seal. Attend all meetings of Council and
Boards. Prepared and published all public notices and bid advertisements. Chief Elections Official.
implemented and maintained Town website. Revised Policy and Procedures Manual. Worked with
vendors, customers, contractors and engineers. Obtained quotes for services and equipment. Contract
negotiations, utility billing and collections. Record management and retention. Notary Public duties.
Conducted annual elections. Maintained Town Code books. Updated employee files and benefit
packages. Responsible for all aspects of Human Resources, such as payroll, benefits, insurances and
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risk management. Supervision of Town Employees. Worked under the direction of the Town Mayor and
Town Council.
ASSISTANT TOWN CLERK/TOWN CLERK
Town of Dundee - Dundee, FL
February 2008 to October 2008
Started as Assistant Town Clerk. Responsibilities included records management and retention,
attending meetings of Commission and Boards, preparing agendas and minutes, maintaining Town
website and Notary Public duties. Conducted annual election. Was promoted to Town Clerk. Worked
under the direction of the Town Manager and Assistant Town Manager.
ASSISTANT CITY CLERK FOR DEVELOPMENT COORDINATION
City of Bartow - Bartow, FL
February 2005 to February 2008
February 2008
Prepared agendas and minutes for various meetings. Records management, retention, archival and
imaging with Laserfiche program. Assisted Planning Director with legal notices and advertising.
Assisted customers with zoning and land use questions, variances and applications for zoning changes.
Occupational licensing, cemetery deeds and records. Maintained updates to City Code Books.Assisted
with candidates and elections.
ADMINISTRATIVE SUPPORT ASSISTANT
City of Bartow - Bartow, FL
April 2003 to February 2005
Answered phones, scheduled appointments for City Manager and Assistant City Manager. Typed
business letters and memos. Processed, distributed and posted daily mail to and from 20+
departments. Assisted City Manager's Executive Assistant with various duties including preparation
of the daily Interoffice Bulletin and preparation of Annual Ridge League Dinner and Annual Employee
Appreciation Dinner. Handled and filed employee drug screens and other confidential and sensitive
paperwork. Designed and assembled Hometown Connections quarterly newsletter and coordinated
its distribution to the citizens. Participated in and coordinated teams and fundraisers for Annual Relay
for Life Cancer Walk and American Heart Association Heart Walk events. Operated switchboard when
necessary.Assisted customer service and utilities with collections and assisted the Planning and
Zoning Director with appointments and clients. Interacted with Department Heads, employees and
customer on a daily basis.
Education
MASTER in MUNICIPAL CLERK
INTERNATIONAL INSTITUTE OF MUNICIPAL CLERKS
Skills
• billing (4 years)
• collections. (6 years)
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• Credit (6 years)
• Human resources (4 years)
• zoning (10+ years)
• Customer Service
• Data Entry
• Filing
Certifications/Licenses
Florida Notary Public
March 2023
Florida Certified Records Manager
Present
Certified Business Tax Official
Present
Groups
International Institute of Municipal Clerks
February 2005 to Present
Florida Association of City Clerks
February 2005 to Present
Florida Association of Business Tax Officials
May 2007 to Present
Florida Records Management Association
May 2011 to Present
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Christian D. Gowan
(386)956-8005
cgowan@winterspringsMorg
EDUCATION
University of Oregon—Eugene,Oregon
Master of Public Administration,June 2017
• Concentration: Community Engagement
Stetson University—DeLand,FL
Bachelor of Arts,History&Political Science,May 2015
• Phi Eta Sigma,Phi Alpha Theta,Pi Sigma Alpha
EXPERIENCE
Interim City Clerk December 2019—Present
City of Winter Springs
Winter Springs,FL
• Oversee day-to-day functions of City Clerk's Office including attending City Commission meetings,
Advisory Board meetings(as needed),drafting and distribution of agendas and minutes,maintaining the
records of the City,and administering elections.
• Developing written administrative procedures to establish accountability,consistency,and efficiency.
• Working collaboratively and improving communication with all departments to ensure accurate and timely
filing of City ordinances,agreements,resolutions,and minutes of the City Commission.
• Supervise issuance and verification of election documents and provide information to candidates.
• Research official City records for City Commissioners, Staff,and Residents.
• Facilitate public records requests ensuring compliance with the Sunshine Law and timely responses.
• Maintain records of appointments and terms of office for all Boards of the City.
Assistant to the City Clerk April 2019—December 2019
City of Winter Springs
Winter Springs,FL
• Facilitate the agenda process,requiring communication with all departments,the City Manager,and the
City Attorney.
• Act as Clerk for several City Advisory Boards which includes meeting set-up,taking minutes,and fulfilling
requests made by Board Members.
• Fulfill public records requests.
• Fulfill lien search requests.
• General administrative work(answer/direct phone calls,data entry,scans/faxes/copies)
Management Analysis Intern January 2019—April 2019
City of Treasure Island
Treasure Island,FL
• Developed public meeting administrative policy
• Reviewed and began update of financial policies manual
• Assisted Community Improvement Department with identifying and compiling information on short-term
rental violations
• Assisted Finance Department with budget formatting and accessibility
22
Christian D.Gowan,p. 2
Management Intern Oct 2017—July 2018
Alachua County Board of County Commissioners
Gainesville,FL
• Rotated through all County departments to gain understanding of the entire organization.
• Completed Alachua County Management Academy(ICMA Curriculum).
• Reviewed and updated Administrative Code.
• Converted and verified information on 800+employees from"green screen" software to new state-of-the-
art software.
• Directed phone calls and visitors to appropriate departments.
Finance Intern Mar 2016—Jun 2016
City of Junction City
Junction City,OR
• Drafted graphics and language for the budget document
• Gathered information and drafted the Five-Year Forecast in partnership with staff.
Conference Planning Intern Jan—May 2015
Stetson University
DeLand,FL
• Worked in a team environment to plan the annual research showcase.
• Scheduled keynote speakers and presenters.
• Planned logistical operations of conference.
Summer Conference Assistant Jun 2014—Aug 2014
Jun 2015—Aug 2015
Stetson University
DeLand,FL
• Managed a residence hall,inventoried keys and conditions. I was responsible for ensuring good conditions
and accommodating resident needs.
• Event set-up
Intern—Office of the City Manager Aug—Dec 2014
City of DeLand
DeLand,FL
• Organized the city's efforts and participation in the county-wide Feed the Need food drive.
• Researched and compiled recommendations for increasing diversity and inclusion initiatives to be included
in the strategic plan.
• Compiled presentations for national conferences.
• Assisted staff in beginning of application process for an Innovation in City Government Award.
Sales Associate Aug 2011—Jun 2014
Aug 2014—May 2015
Follett Higher Education Group—Store 1221 (Stetson University)
DeLand,FL
• Assisted customers(students,parents,faculty/staff,alumni,and visitors)while practicing great customer
service skills.
• Opened and closed the store on weekends,managing one or two employees.
• Trained new employees in varying aspects of the job.
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Barbara Hawley
Fort Pierce, FL 34982
barbarahawley9_qio@indeedemail.com
772-359-1218
To work for a public sector based organization where I can use my knowledge and skills to provide
outstanding customer service to both internal and external customers.
Authorized to work in the US for any employer
Work Experience
Deputy Clerk Reporting and Training Specialist
Performance Management
March 2019 to Present
This position is responsible for complex support duties related to state reporting interfaces requiring
thorough knowledge of the reporting and transmitting process. Requires the Deputy Clerk Professional
to apply the specialized functional knowledge to independently analyze reports and correct errors.
Perform complex and confidential functions to ensure structured departmental operations.This
position provides support to Managers as a resource for internal and external communications, and
interacts with all levels of leadership within the organization in addition to the public.
Responsibilities include:
• Create organization wide policies and procedures.
• Organizing and scheduling training.
• Training Deputy Clerk's as needed for various processes and policies.
• Tracking departmental action items.
• Monitoring Schedule of Reports due to all agencies.
• Review and submit SRS reports for all departments.
• Review and submit Pending Case Load Report to State Courts Administrator.
• Review and submit Jury Management Reports to State Courts Administration.
• Review and submit BOTS Report to FDLE.
• Create and submit all Clerk of Court Operations Corporation reports; Timeliness report and
collections reports.
• Notify and work with IT Department on operational issues with the Case Maintenance System.Test all
updates prior to going live. Act as intermediary between departments and IT.
• Receive, record and maintain Administrative Orders and state Attorney Assignments.
• Review and balance all automated payments to ensure financial reports are correct.
• Validation of data in Case Maintenance System using case lists, work lists etc. to ensure data quality.
• Monitor and review Florida Statutes as applicable to the Clerk of Court and work with Department
Managers in a timely manner.
St. Lucie Clerk
Circuit Court
October 2014 to Present
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Deputy Clerk Professional
Criminal Division
June 2016 to March 2019
The essential functions and responsibilities for this position include a broad range of duties.
Knowledge of professional court room decorum and procedures for clerking trials, hearings and
marking evidence, administering oaths and to read court verdicts. Requires competency to handle a
variety of activities with attention to detail and quality. Maintain a high level of professionalism and
confidentiality.
Responsibilities include:
- Phone inquiries - assist the public and other agencies with information concerning criminal cases
provided/stored by the Clerk's office.
- Process Court documentation within a timely fashion. Including Judgment and Sentence and Final
Judgments for Fees/Costs.
• Create and process new cases and maintain case files to ensure accuracy of information.
• Assist with all aspects within the Criminal Department such as: consolidations, transfers, processing,
various types of warrants, generating'and sending court notices, redactions of confidential information
and filing.
• Process paperwork - documents and orders, copy, certify and distribute to required parties.
• Court preparation - check files, and paperwork to determine if all needed documents are ready
for court. Check dockets for special instructions. Prior to court, check jail transport list with Sheriff's
Department to determine if all inmates have been transported for court.
• Maintain case files to ensure accuracy of information.
Demonstrated competence to handle a variety of activities with a strong attention to detail.
Deputy Clerk - Collections and Central Cashiering
Deputy Clerk
October 2014 to October 2016
The duties and responsibilities for this position are vast. Most important is to always maintain
Composure and to provide the most amazing customer service possible.
Responsibilities:
• Responsible for cashiering, accepting telephone payments, mail payments and balancing daily in
multiple case types.
• Perform computer functions on an advanced level.
• Provide Driver License records.
• Verify valid licenses, registrations and insurance.
• Process mail daily and correspond accurately with customers as needed.
• Process Department of Correction and CORE payments.
• Data entry skills to input traffic tickets into the computer.
• Accurately process all incoming information in the case management system.
• Enter dispositions from court and maintain accurate records.
• Enter fees as assessed by the court.
• Process cash bond monies from the sheriff's office and enter into the case management system.
• Release cash bonds to specific cases with outstanding fees or process refund request to bond
depositor.
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• Clear suspended licenses and process reinstatement orders.
• Release cash bonds.
• Review cases and generate the appropriate collection notice to defendant
• Set cases for Collection Court - generate Notice of Hearing
• Generate and process payment plans for outstanding court fines/fees/costs
• Daily review of the following lists:
* Notice of Fines and Costs Due
* Final judgement for Unpaid Fees and Costs Due
* Notice of Unpaid judgment
* Error Report for Suspension or DL Affidavits issued
* Financial Obligation Suspension to be sent to Collections
* Email Payment Plan Defaults
* Default Payment Plans (first default)
* Prior Default Payment Plans
* Collections Court Case Issues
* Reinstated Payment Plans
* Cash Bond not yet released
*Automatic Payments Posted
* Suspension Issued Review
* Release Issued Review
* New Payment Plans Created
* Fees/Costs due without Case Tasks
• Verify cases on the above list for the appropriate actions
• Generate notice(s) to defendant as appropriate for the above reports
• Process driver license suspension for non-payment
• Send unpaid cases to collection agency
• Generate default notifications to defendants on payment plans
• Generate and send for recording Satisfaction of judgments
• Review cases and prepare order for judge to sign releasing D6 - license suspensions
• Review payments plans to confirm that DL Affidavits were generated to clear driver license
• Work with Court Assist and the Collection Agencies to recall cases as applicable
• Ability to focus and process detail oriented work in a fast pace environment.
• Supporting the mission of the organization by providing Amazing Customer Experiences.
• Answer questions in person/by phone from the public, attorneys, and outside agencies regarding
general information, fees, pending cases, case status, etc.
Public Defender Intern Investigator
19th judicial Circuit - Fort Pierce, FL
2012 to October 2014
performing various interviews with defendants and witnesses on cases ranging from misdemeanor
to 1st Degree Felonies including both adult and juvenile defendants. Interviews were performed in
various locations including the jail. Typically handled 4-6 cases per week not including service of
subpoenas. Experience includes testifying as an Investigator on behalf of the defendant through the
Public Defender's Office.
QUALIFCATIONS
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• Certified in the Component Method(TM) of Criminal Investigation.
• Ability to develop and pursue leads and evidence in accordance with accepted investigative practices
and procedures.
• Proficient in conducting effective and thorough interviews of clients and witnesses focused upon
recovering testimonial evidence.
• Trained in the art and science of incident scene examination, inspection, photography, and diagrams.
• Capacity to effectively perform records checks and research in pursuit of available sources.
• Ability to effectively communicate and document results of investigation within a formal written
report of investigation.
• Skilled in the practices and procedures of results oriented surveillance operations.
Self Employed
Self Employed
January 2013 to November 2013
Loan Operations Consultant
Completed contract assignment with a financial institution in the State of Florida. Assignments were
to develop written policy and procedures within their loan processing, closing and operations area.
Train employees and validate skills sets. Acted as interim Manager for the bank Loan Operations
Department due to staffing challenges. Assisted with the new hire of the Loan Operation Manager and
provided training of the new hire. Worked with third party loan auditors, government regulators and
the internal compliance department to identify compliance deficiencies, review outstanding audit items
and assisted in bringing the loan operations functions within regulatory compliance. Attended the bank
loan training sessions providing training to lenders and loan operations staff, management meetings
and provided various reports and updates to Board of Directors.
Senior Vice President - Core Services (Loan Servicing Operations)
Riverside National Bank of Florida
1992 to 2011
Primary responsibility was to provide leadership and guidance to all Core Service Management and
Staff.This position was responsible for all applicable loan compliance as required by the various
regulators, Federal and State loan regulations. In addition this position was responsible for developing
work solutions/processes that would allow the Core Services team to deliver excellent customer service
and maintain servicing efficiencies. This position was responsible for the loan servicing of multiple
banks which required one to be diversified and extremely flexible.
Core Services included, but not limited to. the following functions and responsibilities:
• Loan Servicing
• Imaging
• Loan Collateral Vault
• Quality Control, Risk Reviews and Reporting
• Escrow Analysis/Disbursement (including Taxes and insurance)
• Real Estate Property Tax/Insurance Tracking for non-escrowed/escrowed accounts
• Loan Document Preparation
• Loan Booking
• Loan Document/Collateral Exception Tracking/Reporting
• GL Reconcilement
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• Secondary Marketing - Investor Reporting & Remittance (previously certified as a Freddie Mac
Servicing Representative)
• Lien Release - Satisfaction/Partial Release of Mortgages
• Loan Recovery Servicing
• Lease Servicing
Vice President - Mortgage Operations
Residential Mortgage
1992 to 1997
This position was responsible for the loan processing of Residential Mortgage Loan Applications
including Underwriting, Secondary Marketing Loan Sales and management of the Construction
Disbursement Unit. Specific areas of Management responsibilities are below:
Loan Products
Loan Rate/Parameters
Underwriting
Secondary Marketing - Loan Sales/Participations
Loan Processing
Loan Closing
Construction Disbursement/Tracking
Residential Builder Approvals
Assistant Vice President
Harbor Federal Savings Bank - Fort Pierce, FL
July 1983 to May 1992
Manager of Residential Mortgage Loan Underwriting and Secondary Market Loan Sales
Education
Public Defender Investigator Training Program
February 2013
PUBLIC DEFENDER INVESTIGATOR TRAINING ACADEMY- Fort Pierce, FL
2012
Applied Technology
Indian River Community College
2003
Everest University
Skills
• Microsoft Office
• Time Management
• Management Experience
• Management Consulting
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Tracie Hester
Intermediate Clerk- Los Angeles County/DHS Payroll
Apopka, FL
traciehester9_u4n@indeedemaii.com
323-303-8650
To obtain a responsible and challenging position in the area of data entry position, making full
utilization of my skills and knowledge in a general office.
Work Experience
Intermediate Clerk
Los Angeles County/DPHS Payroll - Commerce, CA
June 2018 to Present
Perform specialized clerical duties. Processes documents according to procedures, reviews documents
for completeness accuracy and compliance with legal and other requirements. Sorts, arranges and files
documents. Customer service to the entire Los Angeles DPS.
Medical Systems Specialist
Apex Systems Agency/QTC Management- Diamond Bar, CA
January 2018 to Present
Responsible for reviewing and analyzing data, creating standard and AD HOC reports and
troubleshooting problems in QTC Medical Examination System.
Clerk NC EOC
Los Angeles County/DPHS Payroll - Norwalk, CA
November 2016 to April 2017
Prepare for upcoming elections, inventory, data entry, filling and call center, post data, keep records,
mark stock items using ID tags, stamps, electric marking tools, answer inquiries by telephone, assist
poll chiefs with assignments.
Data Entry/Customer Service
California Drive Away Inc -Santa Fe Springs, CA
November 2014 to October 2016
Managing and distributing information within the office. Administrative and clerical support
including mailing, scanning, faxing, and copying to management and sort and distribute incoming
correspondence, reports, drafts, memos and emails. Dispatching drivers.
Lab Technician, Medical Assistant
Cumming Family Medicine -Cumming, GA
January 2009 to October 2014
Front and back office, Collect and process specimens to help physicians diagnose diseases.Analysis
of culture and tissue samples, inform patients of procedures and results, disposal of bio hazard
waste, general administrative and assistant duties for the physicians, billing, bi-lingual translator,
coding, assist with minor surgical procedures, physicals, well checks, print and view all pathology
29
reports, medical instruments sterilization, medical exam prep scheduling appointments, vital
signs management, medical history recording, suture removal, phlebotomy, immunizations,
communications,
Clinical Technician
Cedar Sinai Medical Center- Los Angeles, CA
January 1998 to March 2003
Assist patients with personal care, infection control, dietary care, charting, ADLS, specialized in
infectious disease HIV/AIDS unit.
Education
Business Information
West Los Angeles College -Culver City, CA
October 2017
Nursing Program
Rio Hondo College -Whittier, CA
May 1998
Skills
• Scheduling
• Receptionist
• Data Entry
• Filing
30
EDWARD T HOWARD JR.
7625 NW 14TH Court
Miami, F133147
Phone: (305) 491-2737
Email: ETH2829@gmail.com
OBJECTIVE:To obtain a position in which I can excel to far greater standards than
average. Where I can not only exercise the knowledge I hold but to implement it creating an
even greater individual for the world that awaits me.
EDUCATION
AUG 2002-May 2006 Hialeah Miami Lakes High School
Aug 2006-May 2007 Tallahassee Community College
AFFILIATIONS
■ 5000 Role Models of Excellence
■ Future Business Leaders Of America
EMPLOYMENT
Sept 2016-Present Broward County
115 South Andrews Ave Ft. Lauderdale, Fla 33301
Records, Taxes and Treasury Specialist-35,000
Jose Ardila-954-357-7277
• Performs office functions including issuing correspondence, opening and
processing mail, validating payments, answering phones, checking payment
history, printing tax bills,processing installment plan requests, processing
address changes, and researching refund requests.
• Performs activities associated with collection of delinquent taxes, including
seizing, auctioning and levying; performs review of reports for County or
State related transactions processed;reviews and processes registrations for
local business tax or tourist development tax; and processes a variety of
records associated with tax collection
• Processes money received for vehicle tag/title fees, personal property/real
estate taxes, tourist development tax, local business tax receipts,
hunting/fishing licenses, recording fees and/or information/research fees;
prepares receipts for imaging and archiving; and balances cash drawer in
accordance with established cash-handling procedures.
31
• Provides customer service, in person or by phone, fax, or e-mail in connection
with document recording, taxes, or vehicle/vessel registration; reviews and
processes applications for Florida title for vehicles, vessels, mobile homes and
parking placards; and issues new, transfer, or renewed license plates and
registrations, with or without application for Florida title, per Florida Statutes
and DMV (Department of Motor Vehicles) rules and regulations.
• Assists customers with tax or official record searches with
microfiche/microfilm; supplies certified copies, and prepares Clerk's
certificates as required.
• Scans documents into a database; reviews scanned documents for quality
control; processes the return of recorded documents to owners using
appropriate methods; and redacts confidential information from documents
pursuant to Florida Statutes.
• Deputy Clerk
Sept 2008- Sept 2016 FCI Federal
20135 Lakeview Center Plaza suite 300 Ashburn, VA 20147
Courier/Mail clerk/Record Clerk-30,000
Arlene Franks-305-762-8736
• Responsible for the receipt, retention and disposition of evidence for the field
office
• Legal Assistant
• Handled, stored, wrapped, packaged, and shipped all types of evidence and
hazardous materials
• Established automated history of materials using a database to ensure tracking
and location
• Ensured that incoming public inquiries and staff mail is correctly opened,
logged, date stamped, and sorted into traditional categories for distribution to
appropriate units and staff
• Administrative Assistant
• Adjusted and monitored the operation of automated mail processing
equipment
• Assisted other mail clerks regarding ongoing office moves and misdirected
mail
• Transporting files,people and other time sensitive materials locally in
company car/van.
• Auditing of immigrations files and time sensitive material
• Data Entry
• Responsible for the input of immigrants PII into database.
• Receiving, shipping and packaging of freight
• Customer Service specialist
• Warehouse work
• Handling , sorting and logging of application fees
• Records Management
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• Process, collect, and store police reports and records
• Municipal Government Experience
NOV 2007-MAY 2008 Continental Airlines
900 Grand Plaza Dr Houston, TX 77210
Baggage Handler- 30,000
Daruis Lawson-832-359-2402
■ Baggage Handling
■ Did maintenance to the planes to keep them in good condition
■ Parked planes
■ Greeted Customers
■ Unloaded and Uploaded planes
■ Unloading& Loading of animals
MAY 2006- MAY 2007 Teen Upward Bound Inc.
3869 NW 125TH ST Opa Locka, FL 33054
Youth Counselor- 25,000
dannie Russell- 305-953-3397
■ Managed the team to be sure that policy and procedure was enforced.
■ Maintained the building's appearance to ensure it was up to management standards.
■ Transported children to and from the business.
■ Recruited and Trained Staff.
■ Custodian
JAN 2006-MAY 2006 Law Apparel
Hialeah, FL
Sales Associate-15,000
■ Assisting Customers on the sale floor.
■ Did the Accounting work for the merchandise.
■ Providing customer satisfaction through effective and timely resolution of a variety of
customer inquiries.
■ Made sure that all the customer's needs were met within the store.
■ Cashier
May 2004-Nov 2004 Party City
775 W 49TH ST Hialeah, FL 33012
33
Stock Associate-15,000
Mike Carier-305-556-4200
■ Assisted customer to find products they needed.
■ Did inventory on the store merchandise.
■ Assisted with documenting the store's profit and loss for the day.
■ Apply appropriate communication techniques when responding to customers,particularly in
stressful situations.
• Cashier
SKILLS
■ Computer skills include but are not limited to Microsoft Word ,Excel, Outlook, PowerPoint,
Windows XP&NT, and Lotus Notes
■ Type 40wpm
■ Ability to work independently with minimal supervision.
■ Ability to multitask,prioritize workload and outstanding time management skills.
■ Excellent written and verbal communication skills
■ A team player can work well in a group as well as by self
■ Great administration skills
■ Good at diffusing stressful situations
■ Keep an optimistic mind set
■ Can adapt to change quickly and fluently
CERTIFICATIONS
Department of Homeland Security Basic Record Management
Department of Homeland Security Electronic Records Management
U.S Citizenship &Immigration Services Mail Handling
REFERENCES
■ Roketa Mansfield USCIS Section Chief
Phone: (305)322-0650
■ Stephanie Black USCIS Supervisor
Phone: (786) 385-3947
■ Sandy Owens El Portal Police Police Officer
Phone: (786)210-2987
■ Gloria Anderson USCIS USCIS District Director Assistant
Phone(305)762-8718
■ Antavia Cutler Comcast Supervisor
Phone(786)955-4757
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LESLIE HOV I GTON CENTURY , FL
Phone: (561)860-7927 Email: mylesliehowington@gmail.com
CORE COMPETENCIES
Summary Action Minutes Elections Management Legal Advertising of Public Notices
Budget Management Financial Disclosure Coordinator Records Management Policies& Procedures
Staff Supervision Executive Team Experience Interpretation of Charter,Code, FL Statutes
Time Management Project Administration Local/Regional/State Leadership
Public Records Requests Policy Execution Custodian of Town Seal and Documents
Maintain Code of Ordinances Administers Oaths of Office Certified Municipal Clerk
Southtowne Apartments, March 2018— Present
Pensacola, FL
Relational Sales
• Develop rapport with prospects and match their needs with property inventory
• Present Southtowne to prospects, painting word pictures over the phone and demonstrating
benefits when they visit
• Overcome objections in an appealing, realistic and tactful manner
Business
• Methodically create and maintain compliant, detailed,organized files from application through
renewal process
• Administer resident move-in and move-out procedures
• Clarify resident account balances and community policies
• Process internal day-end reporting to executive management
• Actively maintain numerous software systems daily
• Methodically create and maintain compliant, detailed,organized files from application through
renewal process
• Administer resident move-in and move-out procedures
• Clarify resident account balances and community policies
• Process internal day-end reporting to executive management
• Actively maintain numerous software systems daily
Town of Century, Town Clerk, August 2010— March 2018
Council
• Prepared Agenda and Agenda Packets
• Prepared Minutes of Meetings, Workshops and Committees
• Composed and Processed Resolutions and Ordinances
• Prepared revisions to and codified City Code of Ordinances
• Attested and Sealed Official Documents
• Published and Posted Public Notices
• Facilitated Elections and Canvassing Board in Conjunction with County Supervisor of Elections
• Approved Local Business Tax Receipts
• Responded to Public Records Requests
• Ensured Sunshine Laws were followed in accordance with Florida Statutes 119 and 286
• Represented Council and Mayor in communication with media 35
Leslie Howington
Page 2 of 2
Finance
• Converted concepts and data from Council Budget Workshops into the fiscal year budget
• Performed all aspects of TRIM
• Performed financial and managerial analyses for the Mayor and Town Council pertaining to Town
operations and programs under consideration
• Directed the development of the capital improvement plan budget, enterprise accounts, and
general controlling budget
• Monitored the implementation of adopted budgets
Supervisory
• Recruited,trained, supervised and motivated to consistent excellency Town team members
• Conducted Staff Meetings the morning after Each Council Meeting
• Worked closely with the Mayor to plan,organize and evaluate the work of all Town departments to ensure
that operations and services followed the direction set by the Town Council and complied with the policies of
the Town Charter and Personnel Manual
• Instructed and Supervised Certified Records Management Liaison Officer
• Played key role in the interviewing and hiring process of all employees
Projects
• Facilitated placing the Code of Ordinances online
• Researched Florida Statutes and Attorney General Opinions to facilitate the change from Local Business
License to Local Business Tax via Ordinance; and, crafted Ordinance and subsequent Charter change to allow
local election to coincide with State Election
• Maintained inspirational employee bulletin board
Education and Certification
• Bachelor of Arts, Public Administration, Keiser University, anticipated graduation Spring 2021
• Associates of Arts, Paralegal Studies, Keiser University, 2015
• Certified Municipal Clerk, FSU Institute of Government, 2012
• Master Municipal Clerk, FSU Institute of Government, in progress
Service and Memberships
• International Institute of Municipal Clerks, 2010—2018
• Florida Association of City Clerks, 2010—2018
• Northwest District Director, FACC Board, 2013, 2014, 2015, 2017
• Board Member,Council on Aging of West Florida, 2017—2018
• Century Area Chamber of Commerce, Recording Secretary,2010—2014
• Reimagine Century Organizational Committee, 2013, 2014,2015
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Michelle D. Keegan
12719 Lakebrook Drive,Orlando,FL 32828—(407)-408-5458—mdkeegan@comcast.net
OFFICE ADMINISTRATION—MANAGEMENT—MULTI-TASKING—ORGANIZATION
Professional and highly motivated individual with extensive experience including a broad range of abilities in office administration
and management,staff training,payroll,documentation,typing,filing,research,data entry,postal requirements,switchboard operator
and radio dispatch. I can meet or exceed deadlines and possess an excellent ability to assess a situation analytically and provide quick
and concise resolutions.
EDUCATION
2018 Bachelor of Science/Business Management and Information Management,Seminole State College
2010 Associate in Arts Degree for Accounting,Valencia Community College
2004 Intermediate Spanish for Law Enforcement-Killeen Police Academy
2004 Crimes in Progress Dispatcher Training for Crimes of the Millennium
2004 Diploma National Academy of Emergency Medical Dispatch of the United States of America-
Certified Emergency Medical Dispatcher
2003 Texas Department of Public Safety Law Enforcement Academy TLETS/NLETS Operators Course
2003 TLETS/NLETS Procedures
2003 Message Format and Composition
2002 Killeen Police Academy NCIC/TCIC Full Access Operators Course
2001 Texas Department of Criminal Justice Region II Training Academy for Correctional Awareness
1995 Mathematics Major,Southwest Texas State University San Marcos,TX
1993 Advanced Honors Diploma,Gonzales High School,Gonzales,TX
EMPLOYMENT
0 1/19 to Present Public Records Project Coordinator,Orange County Govt.,Office of Professional Standards
A Project Coordinator is responsible for many duties:Developing,implementing,and conducting training classes
for Public Record Custodians and conducting informational presentations for Orange County Staff to include new
hire training and refresher training,administering and testing the Public Records Management Software,performing
accounts payable functions including processing vendor invoices for payment(P-card holder),researching
outstanding,partially paid,and unpaid invoices,and negotiating acceptable solutions to address constituent
concerns,designing,implementing,analyzing and providing monthly/quarterly reports of all statistical data to the
Departments and other governmental agencies,administering the public payment system,coordinating county-wide
public record requests,serving as a liaison between all county departments to ensure necessary information is
included in training and/or staffing any escalated concerns,determining applicability per Florida Statutes and
HIPAA as it pertains to the redaction and release of public records for all departments(County Mayor's Office,
Board of County Commissioners,County Administration,Human Resources,Fire,Public Works,Utilities,Code
Enforcement,PEDS,Family Services,Animal Services,etc.),and staffing any escalated requests with County
Attorney's Office to determine liability.Maria Ventura 407-836-0023
09/13 to 12/19 Background Investigations Examiner/Trainer,Orange County Govt.,Office of Professional Standards
My position with Orange County Government involved conducting extensive background investigations of
applicants to ensure hiring standards and employment suitability was achieved which was done by formalizing final
reports,tracking costs associated with the background,and communicating with various departments the results of
the investigation.This was done by analyzing all findings within the background to achieve compliance with
applicable laws,departmental policies,and procedural requirements.Our department serves as a liaison between
Human Resources and Hiring Managers.Other duties included conducting panel interviews for new staff,training
background investigators,creating procedural manuals,fingerprinting applicants,coordinating polygraph
appointments,purchasing inventory for office(P-Card Holder),reviewing/approving vendor contracts for
procurement purposes,coordinating caseloads,evaluating final reports for accuracy and completeness,and
providing assistance in intake and investigative activities. Michelle Barrett 407-836-6776
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12/11 to 09/13 Credit and Collections Customer Service Representative,Orange County Utilities
My position within the Credit and Collections department was to pursue revenue using various databases
such as Accurint,Clerk of Courts,Comptrollers,PeopleSoft,Oracle CC&B,GIS,Maximo,and Property
Appraisers websites to reduce fraudulent activities. To assist in these endeavors,I handled the processing/Excel
tracking of Bankruptcies,foreclosures,Probate,lease verification/new account creation,defunct accounts,and lien
searches and lien payoff requests. Other customer service duties involved handling escalated lobby situations,
explaining customer accounting,billing policies,tamper charges,turn on/off accounting,meter removal/installation,
viability of reclaim or irrigation meters,leak adjustments,pool fills,and rain gauges for irrigation meter.Russell
Stoner 407-254-9758
02/10 to 12/11 Emergency Utilities Dispatcher,Orange County Utilities
My responsibilities included receiving customer service calls with emergencies related to water distribution,
reclamation,sewer collection or general knowledge questions. I dispatched the appropriate emergency standby
personnel using an 800 mhz.radio system and a paging system using Microsoft Outlook. Other duties include
monitoring SCADA Alarms or Dialer alarms for any pump stations or reclamation facilities,creating work orders
for standby personnel,creating IT tickets for any computer hardware or software problems,using GIS mapping to
assist field personnel,processing of delinquent account payoffs,and monitoring all radio traffic such as security,
distribution,field personnel,collections,tankers,and reclaim personnel. Investigate and resolve caller issues
reference sewer issues,reclaimed water,water leaks,claims for damages from backups,work order scheduling,and
explaining policies and procedures and providing status to customers. Linda Young-(407)-254-
9775
12/06 to 02/09 Service Internet Administrator/Accounts Payable/Receivable,Courtesy Chevrolet at the Airport
My responsibilities included accounts payable/receivable,managing all service and parts internet leads,submitting
and collecting extended warranty claims,handling all invoices from internal inventory by creating purchase orders
for detail,body shop and other sublet companies,closing out repair orders and parts invoices,and calculating and
tracking service up sell requests in Microsoft Excel.I also assisted with tracking service satisfaction surveys,
verification forms,and typing any correspondence and contracts for the director. Leila Carter-Administrative
Warranty Mgr. (407)-857-5700
07/02 to 06/06 Emergency Communications 911 Training Officer,Copperas Cove Police Department
As a communications officer,I was responsible for monitoring and/or dispatching all radio traffic on an 800 mhz.
system to include police,fire,medical,air ambulance,sheriffs office and city channels for other departments such
as water,sewer,wastewater,and animal control. I was also responsible for answering all phone lines to include
enhanced 911,administrative lines,Telecommunications Device for the Deaf(TDD),and a fire department ring
down phone. In addition,I was responsible for warrant checks,running vehicle registration,driver's license records,
entry deletion,querying and confirming into the TLETS/NLETS database for wanted and missing persons,stolen
vehicles,articles,boats,guns,and emergency protective orders. Other duties included composing a police blotter
for media relations,filing,updating manuals,updating RIMS computer for warrant service attempts,pawn ticket
entry,case entry,business phone list for emergency contact after hours,updating street listings and directions,
recording and playback of calls for investigative purposes,monitoring the Amber Alert computer for missing
children and performing female searches. Sgt.MacDonald-(254)-547-4272
12/98 to 06/02 Legal Clerk III,Texas Department of Criminal Justice-Hughes Unit
As a clerk in a mailroom,I was required to process paperwork such as submitting denials and appeals,notifying
recipients of decisions,and allowing for disposition of appealed items. Other duties included being responsible for
computer data entry/processing,filing,audits,phone-in customer relations,indigent postage,mail sorting,delivery
and pickup,weighing mail for correct postal rates,inspecting mail for deniable items,and logging and delivery of
legal mail and packages. Glenda Vandiver or Debra Brock-(254)-865-6663
AWARDS
2018 President's List
2017 President's List
2016 President's List
2013 Employee of the Month-July
2011 Employee of the Month-April
2010 Employee of the Month-July
2010 Phi Theta Kappa International Honor Society Member
2006 Dispatcher of the Year
2002 Central Texas Council of Governments Certificate of Appreciation 9-11
2000 Employee of the Month-October
38
Ashlee Martin
Rockledge, FL 32955
ashleemmartin9_z4o@indeedemail.com
(407) 616-2163
Work Experience
Criminal / Civil Court Clerk III - Brevard County Clerk
Search files, contact witnesses and attorneys - Melbourne, FL
March 2017 to Present
Florida
• Prepare docket and/or calendar for cases to be called
• Record case dispositions, court orders, and arrangements made for payment of court fees
• Prepare and issue orders of the court, such as; probation orders, release documentation, sentencing
information, and summonses
• Prepare documents recording the outcomes of court proceedings
• Search files, contact witnesses and attorneys, in order to obtain information for the court
• Proficiency in Adult Felony Drug Court proceedings
Sales Associate
Dillard's Department Store -Tallahassee, FL
March 2014 to April 2016
• Greet and assist customers as well as maintain store and merchandise appearance
• Perform register sales transactions quickly and accurately within customer service guidelines
• Communicate with customers, peers, and management with proper etiquette
• Maintain departmental visual displays
Legal Assistant
Dillard's Department Store -Tallahassee, FL
August 2015 to October 2015
• Assist attorney in preparing for trials and court proceedings
• Support attorney in a legal office
• Compile, analyze, and organize information
• Prepare written reports
• Draft pleadings and motions filed in court
• Organize and track files from case documents and make them available and easily accessible to the
attorney
• Track hours to bill to clients
Sales Associate
Pier 1 Imports -Tallahassee, FL
October 2012 to July 2014
• Manage store inventory and assure merchandise is in proper place
• Replenish merchandise, make exchanges and returns, and process opening store credit cards
• Deter shop lifters as a Loss Prevention (LP) agent
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Dietary Aide
Miracle Hill Nursing Home -Tallahassee, FL
June 2012 to August 2012
• Prepare meals to satisfy patients' dietary needs
• Assist cooks and health-care staff with residents' nutrition
• Discuss food preferences with patients and diet needs with health-care staff
• Assist in menu planning and maintain diet records
• Sanitize dishes, utensils and cookware, prepare the kitchen for inspections and assist with food
ordering and storage
Activity Leader-Alliance
Neighborhood Restoration -Cocoa, FL
June 2006 to August 2006
• Supervised primary and secondary students in Leon County school district
• Instructed students on how to grasp subject content
• Tracked students' attendance and academic performance
• Served as a conduit for 30 low-performing students
• Facilitated students with reading and writing development
• Worked with administration on proposing alternatives for reducing the literacy gap and improving
parental involvement
• Provided students with reading take-home activities
Education
Master's in Public Administration
Florida A&M University-Tallahassee, FL
August 2014 to December 2016
Bachelor's in Political Science
Florida Agricultural and Mechanical University -Tallahassee, FL
August 2009 to December 2013
High school or equivalent
Rockledge Senior High School - Rockledge, FL
August 2006 to May 2009
Skills
• Access
• Adobe Acrobat
• Excel
• Linkedln
• Microsoft Word
• Outlook
• PowerPoint
• SharePoint
• Skype
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• Snap Chat
• Twitter
Assessments
English Communication Skills: Typing — Proficient
January 2020
Transcribing text using a standard keyboard.
Full results: https://share.indeedassessments.com/share_assignment/lauqutjhwiv6nbgt
Legal Skills — Familiar
January 2020
Assisting practicing attorneys in the preparation for litigation proceedings.
Full results: https://share.indeedassessments.com/share_assignment/ize4g3qugnjzscxr
Written Communication — Familiar
January 2020
Best practices for writing, including grammar, style, clarity, and brevity.
Full results: https://share.indeedassessments.com/share_assignment/olleq-gllsxz3nos
Microsoft Word — Familiar
January 2020
Knowledge of various Microsoft Word features, functions, and techniques.
Full results: https://share.indeedassessments.com/share_assignment/pnw-kkge1m2hmy59
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
development in any professional field
41
Stephanie McDonald
Orlando, FL
stephaniemcdonald824_4no@indeedemail.com
407.235.0952
Work Experience
Provider Enrollment Specialist
Med Advantage
May 2018 to Present
MAY 2018 - PRESENT
• Manage the completion and submission of provider enrollment applications
• Maintain documentation and reporting regarding provider enrollments in process
• Retain records related to completed provider enrollments
• Maintain provider enrollment information within the credentialing database
• Interact professionally with providers, ancillary staff and plan representatives
• Respond to inquiries regarding status of applications received
• Solely responsible for coordinating, monitoring and maintaining initial hospital applications and re-
appointment applications for several major hospitals.
CREDENTIALING COORDINATOR • FLORIDA CANCER SPECIALIST
April 2016 to March 2018
• Keep up to date provider enrollment process and records and track provider participation levels
• Responsible for coordinating, monitoring, and maintaining the credentialing and re-credentialing
process
• Review National Practitioners Data Bank for adverse charges pending or filed against Provider
• Assist with other duties as assigned
• Enter and maintain Provider applications, contracts and updates into the system.
DEPUTY COURT CLERK
WASHTENAW COUNTY-14A DISTRICT COURT-Ann Arbor, MI
August 2013 to July 2015
Prepares and files various court documents including opening and closing court files. Checks for
accuracy
and completeness of information, attaches any necessary verifications and/or related records;
• Answers telephone calls, assist public by ascertaining needs, explaining department policies and
procedures, initiating any paperwork, and/or referring them to other court locations or staff members;
• Accepts, records, and receipts payment of fees, fines and costs, cash bonds, and other monetary
transactions required by the Court as required by the Court's financial policy;
• Schedule proceedings before the Court, issuing summons, arranging for process service, and
coordinating
proceedings among the judge, defense attorneys, plaintiff attorneys, prosecutors and other court
participants;
• Prepares forms, warrants, summons, orders and other legal documents;
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• Prepares the daily bank deposit;
• LEIN certified, and JIS experience.
PROBATION CLERK
14B DISTRICT COURT-Ypsilanti, MI
May 2012 to August 2013
• Provides client and customer service in-person, via telephone or correspondence by ascertaining
needs, explaining policies and procedures;
• Assists the Probation Agent in preparing for court proceedings. Attends court proceedings as required
to provide information and/or take action as directed by the court;
• Acts as a liaison between the court and probation office in the absence of the probation agent;
• Prepares pre-sentence reports, extensions, discharges, bench warrants and other documents. Checks
for accuracy and completeness and attaches any necessary related information.
COMMUNITY DIRECTOR
CONCORD MANAGEMENT- Canton, MI
February 2009 to August 2011
Develop financial budgets and forecasts relating to revenues and operating expenses and set
occupancy
goals based on historical records and competitive markets;
• Monitor work quality and assist to resolve operating problems, counsel and coach employees,
establish
standards of performance and appraise performance. Provide technical, managerial, and performance
guidance. Interpret company rules and regulations, and clarify policy, maintain discipline, handle
employee
grievances, and maintain harmonious employee relations.
LEASING MANAGER
AIMCO, FARMINGTON HILLIS, MI
October 2007 to September 2008
Perform functions to manage and participate in the implementation of the marketing and business
plan for one or more properties, track and report on results against plan, manage leasing staff, lease
properties,
participate in lease renewal and recertification process, ensure file compliance, and provide resident
services;
• Interview, recommend hire and train leasing staff. Schedule, assign, and explain work. Monitor work
quality
and assist to resolve operating problems. Counsel and coach employees, establish standards of
performance and appraise performance. Interpret company rules and regulations, and clarify policy,
maintain discipline, handle employee grievances, and maintain harmonious employee relations.
LEASING CONSULTANT
RIVERSTONE/TRAMMEL CROW RESIDENTIAL -Orlando, FL
October 2003 to August 2007
• Leased and marketed vacant apartment homes, accepted and processed applications for approval.
• Completed all leasing paperwork pertaining to move-ins, in addition to processing renewal and
recertification documentation, explained lease and all appropriate addenda to new residents.
• Showed apartment homes to prospective residents.
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Education
Bachelor of Science in business
Eastern Michigan University
2013
Skills
• Written and verbal
• Self-starter
• Data Entry
• Medical Billing
• Medicaid
• Medicare
Additional Information
OTHER SKILLS
8+ years' experience in managing and leading teams
u Experience handling
confidential documents Self-starter with the ability to proactively engage and develop
u Proficiency in Microsoft relationships necessary to achieve company goals
Office applications
u Managing employee Exceptional written and verbal communication skills with experience
records
presenting to executive leadership to help guide strategic solutions
STEPHANIE MCDONALD
44
David Parker
San Jose,CA 95110
(669)-222-4008
SJDavidParker@Yahoo:Com
Objective: A public-related professional position utilizing my education, management and job skills and experience within the
non-profit,private and public sectors.
Professional Experience:
County of Santa Clara,San Jose, CA
10/06-Present
Justice Svstem Clerk II:
• Retrieved, researched, created and/or modified legal files and computer data relative to the automated criminal justice
system(CJIC)and departmental filing management systems under strict regulatory timelines
• Maintain and safeguard records,files and documents within the unit
• Prepare legal documents for civil,small claims,criminal and traffic cases
• Process and review summons,writs,warrants,subpoenas,releases,grants,complaints,motions,affidavits,revocations and
other legal documents
• Interact with law enforcement,judicial officers, attorneys, defendants and public concerning cases, functional procedures
and protocols and,on occasion,diffuse highly stressful situations
• Utilized Ariba procurement software to requisition department supplies,payments and resolving accounts with vendors
• Provided integral customer service and resolution of issues for internal and external customers.
• Developed training processes and implemented guidelines for new staff within department.
• Provided the necessary training of new staff and provided feedback and performance evaluations as needed
• Scheduled client and officer court appearances,reminded clients of appointments and resolved discrepancies as needed
• Collaborated with clerical and officer staff to evaluate office procedures and established new workflow guidelines
• Calculated a variety of items,including percentages,ratios and time for procurement and time-keeping
Superior Court of California,Redwood City, CA
04/05-12/05
Courtroom Clerk:
• Provided direct administrative assistance to judges and supervisors
• Filed and maintain court records,including civil and criminal documents and files
• Maintained accurate and timely records of Court proceedings
• Interacted with attorneys,the public and other government agencies
• Processed a variety of legal documents including subpoenas,summons and memoranda
• Maintained a high level of professionalism,motivation,trust,pride,and integrity
• Acquired knowledge of data entry and courtroom automated systems
• Maintained confidentiality and privacy over sensitive material and subject matter
• Enhanced listening and writing skills within fast-paced court settings
WDI International Inc.,San Francisco, CA
09/03—02/05
Manaeer:
• Managed a$2.2M gross income business revenue
• Managed,trained,scheduled,and resolved issues of over seventy employees
• Maintained staff schedules and calculated employee time-sheets to ensure proper payment and created labor projections
• Responsible for development of job announcements,recruitment,selection,hiring,performance evaluations and separation
• Maintained appropriate confidentiality over human resources issues and personnel files
• Upheld business policies and local,state,and federal employment laws
• Developed public relations strategies and promotions to increase customer traffic
• Diffused and resolved complaints of customers
• Assisted General and Regional Managers with operations and finances including payroll processing and inventory controld
• Audited inventory and purchase orders to ensure accuracy and resolve inaccuracies.
45
Government Service and Exlserience:
Appeals Hearing Board,San Jose, CA
2/11-7/18
Chair:
• Presided over commission meetings and hearings to ensure proper compliance with local and state open-meeting laws
• Affirmed and signed official orders and resolutions passed by the Board
• Conducted code enforcement appeal hearings of blighted conditions,illegal building activity,unsafe and unsanitary living
conditions,abandoned, dismantled and inoperative vehicles on private property,neglected vacant houses,weed abatement
liens,traffic plans and garbage liens.
• Conducted appeals hearings of police permit denials or revocations,sign removal fees,utility billing and graffiti abatement
fees.
• Presided over enforcement procedures used in lieu of criminal and civil judicial enforcement,including the imposition of
penalties up to$2,500 a day per violation.
• Imposed orders requiring compliance,reimbursement of all City enforcement costs,and payment of civil penalties.
• Collaboratively conducted hearings within a highly diverse seven(7)member quasi-judicial panel of commissioners
Human Rights Commission,San Jose, CA
01/07-2/11
Vice-Chair/Commissioner:
• Developed programs promoting the fulfillment of human rights
• Facilitated resolution of issues between colleagues and/or members of the public
• Reviewed, evaluated and made recommendations to the City Council relative to matters affecting human rights including
discrimination and harassment
• Recommended courses of action regarding the City's equal opportunity and equal access efforts and its programs relating
to City employment
Sunshine Ordinance Task Force,San Francisco, CA
03/02-12/05
Commissioner:
• Enforced California Public Records Act, Ralph M. Brown Act and Sunshine Ordinance open government and public
records laws within the City and County of San Francisco
• Enforced local and state laws regarding access to public records and documents
• Collaborated with colleagues to resolve records and open-government complaints filed by citizens
• Drafted numerous amendments to local Sunshine Ordinance records and public meeting law
San Francisco Delinquency Prevention Commission,San Francisco, CA
03/01-03/02
Commissioner:
• Developed a network of government and community-based youth services and prevention activities
• Drafted legislation to create a Juvenile Mentoring and SafeFutures Programs
• Conducted outreach to community-based organizations and neighborhood leaders to create best practices for the city
Volunteerin and Community Service:
StopAIDS Project,San Francisco, CA
3/00-12/04
Team Captain and Outreach volunteer:
• HIV Prevention/Education on Polk Street and with Q-Action Program
HelpCenter, University of Maryland, College Park,MD
09/94-05/96
Crisis Counselor
• Suicide Prevention Counselor for youth and students in crisis situations
• Community relations liaison and fundraiser for the hotline
Education and Training:
University of Maryland,College Park,MD
09/94-12/97 Mai or:Criminal Justice and Criminology(78 Units)
• Spring, 1996,Internship,Annapolis Police Department
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Bonnie Pineda
Executive Assistant - North American Crane Bureau
bonniepineda4_ki5@indeedemaiI.com
407-285-4755
Work Experience
Executive Assistant
North American Crane Bureau - Lake Mary, FL
June 2017 to Present
• Manage staff of 30 including 10 trainers across the USA preparing work schedules, assigning duties,
planning travel and ensuring correct training materials are prepared and shipped to their respective
locations
• Manage bids and contracts for services with various hotels, suppliers and vendors.
• Track and review training enrollment income and expenses related to training and performance of
trainers.
• Prepare RFP's, collecting and reviewing bids for services, scoring and selecting contractors
• Track expenses and performance data to measure productivity and goal achievement to determine
areas needing cost reduction and/or program or process improvement.
• Manage confidentiality procedures, paperless document system and train new employees on correct
procedures
• Review, revise and disburse updated employee manuals, including office procedures and health and
safety training and updating safety and compliance portals used by industrial clients.
• Coordinate directly with specific clients to schedule annual and quadrennial inspections on their
lifting devices.
• Manage office safety, security, and maintenance including HOA fees, building repairs and
maintenance, insurance, inspections and fleet management entailing up to a dozen or more various
vehicles and trailers.
• Determine staffing requirements, interview and train new employees and plan and direct employee
team building activities and promote wellness.
Director of Human Resources /Corporate Trainer
Infinity Provisions, Inc - Orlando, FL
February 2009 to April 2017
• Training liaison between Boars Head, Publix Supermarkets, and various independent companies
• Conduct all training seminars for all new hires working in Publix Deli and all independent deli's
• Oversee all employee validations for 24 Publix Supermarkets and Boars Head
• Directly responsible in overseeing that the orders, rotations, and paperwork are in compliance with
Boars Head and Publix
• Responsible for overseeing special events and grand openings
• Work in partnership with Publix to secure that proper sanitation and product handling is consistently
being taught
• Conduct any special training classes or store re-training as needed
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• Create and implement employee handbooks,job descriptions, annual goals, compensation surveys
and strategies, employee disciplinary procedures, and general human resources policies
• Work directly with the Owner and General Manager to insure all binders for all meetings and trainings
are completed in a timely manner, schedule all meetings for both the owner and the GM, handle all
travel arrangements and expenses for the Owner and GM as well as screen all incoming calls
• Responsible for all Accounts Receivable and Payable
• Process all checks and deposits as well as write the checks for the payables
• Coordinate and maintain all records, files, schedules, and paperwork for all Selling Event Specialist
• Insure that incredible relationships between Boars Head and Publix are maintained at all times
Executive Vice President
CertumHR -Tampa, FL
February 2014 to October 2014
• Act as a business partner and consultant for client companies to recruit and retain qualified
individuals for their open positions
• Cold and warm call prospecting and marketing to increase the client base
• Payroll and benefits coordinator
• Administer staff surveys and conduct confidential meetings with staff and management at client
companies in order to identify trends, prepare trend analysis reports, and provide recommendations to
senior management
• Coordinate project work including creation and delivery of performance management materials and
communication with client companies and their staff
• Create and implement employee handbooks,job descriptions, annual goals, compensation surveys
and strategies, employee disciplinary procedures, and general human resources policies
• Conduct research regarding employment laws and human resources practices, drafted reports and
other written documentation for clients
• Recommend additional projects and services to clients, including retainer agreements
• Assist client companies in maintaining compliance to federal and state employment laws
• Write proposals and give presentations to prospective clients
• Establish and maintain client and employee relationships
• Serve as a subject matter expert on worker's compensation claims and unemployment
Director at Large LSSHRM
Sumter Society for Human Resource Management
2001 to 2013
Marketing Chair
HR Florida
2007 to 2010
Managing Partner
Orlando, FL
2007 to 2009
• Acted as a business partner and consultant for client companies to recruit and retain qualified
individuals for their open positions
• Cold and warm call prospecting and marketing to increase the client base
• Recruited using traditional and non-traditional methods such as: Advertising, networking, website,
and internet resume databases
48
• Administered staff surveys and conducted confidential meetings with staff and management at client
companies in order to identify trends, prepare trend analysis reports, and provide recommendations to
senior management
• Coordinated project work including creation and delivery of performance management materials and
communication with client companies and their staff
• Created and implemented employee handbooks,job descriptions, annual goals, compensation
surveys and strategies, employee disciplinary procedures, and general human resources policies
• Conducted research regarding employment laws and human resources practices, drafted reports and
other written documentation for clients
• Recommended additional projects and services to clients, including retainer agreements
• Assisted client companies in maintaining compliance to federal and state employment laws
• Wrote proposals and give presentations to prospective clients
• Established and maintain client and employee relationships
• Served as a subject matter expert on staffing for clerical positions
• Pre-screen, interview, test, and perform background checks for all field employees
• Oversaw day to day operational duties, and payroll
Past Chapter President
Sumter Society for Human Resource Management
2006 to 2008
Immediate Past President of Bayanihan International Ladies Association,
(B.I.L.A.)
Chamber of Commerce
2006 to 2008
• Director at Large- Christian Help
• Director at Large - KidWorx
• Have received numerous community service awards both professional and private
Assistant City Clerk
City of Mascotte - Mascotte, FL
2006 to 2007
• Served as liaison between the City staff, City Council, and the Citizens of Mascotte and Lake County
• Implemented all Council packs including all agendas for the Council
• Kept all City records and files including Ordinances, Resolutions, Grants, Agreements, Contracts, and
City personal files.
• Assisted with all City functions including but not limited to, the City hosted Cinco de Mayo Festival,
the City Family for Families program, and the City Christmas Party
• Created and implemented project deliverables including employee handbooks,job descriptions,
annual goals, compensation surveys and strategies, employee disciplinary procedures, and general
human resources policies
• Directed and oversaw Administrative duties including but not limited to, Legal Advertising,
Coordination of meetings, meeting notes and minutes, meeting agendas and notices, public
communication, documentation management, Grant and City Project Management
• Coordinated and oversaw City elections, and City records
• Assisted City Mayor and City Council Members as they requested or needed assistance
• Drafted Proclamations for the City Managers review
• Assisted the City Manager with Code updates to Municipal Codes
49
• Administered training programs for City employees
• Member -Society for Human Resource Management (SHRM)
• Member -Greater Orlando Society of Human Resources (GOSHRM)
• Member- HR Florida
Chapter Ambassador
HR Florida
2006 to 2006
Past Certification Chair
Sumter Society for Human Resource Management
2004 to 2005
Skills
• Office Management
• Outlook
• Data Entry
• Scheduling
• Word
• Event Planning
Certifications/Licenses
Notary Public
Additional Information
• Dynamic Communication and Training Skills
• Over 20 years of Professional Human Resource experience
• Proficient in Microsoft Word, Excel, PowerPoint, PeopleSoft, QuickBooks, and Data Entry
• Specialized in training, recruiting, hiring process, personnel contracts and policy and procedures
• Vast experience in the HR arena including government, private, not for profit, and fortune 500
companies
• Consistently promoted to positions of increased responsibility
• Excellent track record for achieving goals and results
• Detailed oriented and able to multi task
50
KYLE DOUGLAS REYNOLDS
1208 Oakley Street • Orlando, Florida 32806 • 407.467.6133 • kyledreynolds3@gmail.com
PROFILE
• Dedicated and technically skilled business professional with a versatile administrative support skill set developed
through experience as an administrative assistant,office clerk and general manager.
• Excel in resolving employer challenges with innovative solutions,systems and process improvements proven
to increase efficiency,customer satisfaction and the bottom line.
• Offer advanced computer skills in Microsoft Office Suite,Kronos,Workday,Motorola Elite Gold Radio System
and Software, Motorola PremierCAD,and more.
— KEY SKILLS
• Office Management • Report&Document Preparation • Public Records
• Teambuilding&Supervision • Spreadsheet&Database Creation • Meeting&Event Planning
• Staff Development&Training • Accounts Payable/Receivable • Inventory Management
• Policies&Procedures Manuals • Bookkeeping&Payroll • Expense Reduction
• Emergency Medical Dispatch • Emergency Fire Dispatch • Call Taking/Dispatching
PROFESSIONAL EXPERIENCE
WILLIAMSON COUNTY GOVERNMENT,Franklin,Tennessee 2018 to Present
Administrative Manager,Solid Waste Department
Supervise and manage the daily operations of the business office for the Solid Waste Department including directly
supervising administrative personnel, allocating tasks and assignments, scheduling employees and covering shifts,
reviewing work for accuracy and compliance, and handling citizen/customer complaints. Providing administrative
support to assist the department Director. Provide all human resources functions such as scheduling interviews, drug
test,immunizations,hiring,orientation,and documenting safety meetings to ensure compliance with OSHA regulations.
Maintain records in compliance with State and County regulations. Significant accounting responsibilities including
budget development and administration for a$6+million dollar budget,ensuring we remain within the guidelines of our
budget as set forth by the County's Budget Committee, payroll calculating and processing, accounts payable, accounts
receivable, purchase orders, and supervision of the cash handling. Routinely inspect eleven convenience centers to
ensure they are in compliance with State regulations.
CITY OF ORLANDO, Orlando,Florida 2017 to 2018
Administrative Specialist to the Chief Financial Officer
Support key financial officers for the City— Chief Financial Officer and Deputy Chief Financial Officers. Coordinate
departmental budget development and administration, accounting, purchasing, and supervise clerical employees.
Conduct studies and special research projects,administer and explain policies and procedures,investigate complaints and
recommend and implement solutions to operational administrative issues. Research, monitor, and maintain complex
financial records and preparation of budget. Served on CAD Implementation and Build Team for new joint ORI CAD
with Tyler Technologies for Orlando Police&Orlando Fire Departments.
CITY OF ORLANDO, Orlando,Florida 2016 to 2017
SeniorAdministrative Assistant, Office&Accounting
Under general direction, to support the Executive Director of the Mennello Museum of American Art, by providing
highly responsible and varied secretarial and administrative support work including budget and fiscal work; contract
monitoring; research; project coordination to ensure they are complete, accurate, and meet deadlines; personnel
transactions; travel, training, and meeting arrangements; prioritizing correspondence, mail, and calls; preparing and/or
compiling reports and correspondence for self or managers signature; records meetings; handles inquiring within own
capacity performing a variety of duties, etc. Works independently in completing several administrative
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51
projects/processes. Performs paraprofessional accounting and financial record keeping work requiring knowledge of
the practices and methods of accounting and familiarity with the operations and procedures of accounting systems
CITY OF ORLANDO, Orlando,Florida 2015 to 2016
Board Coordinator
Serve as executive assistant to the management team,answer phone system,function as liaison to customers and ensure
a consistently positive customer experience. Manage and coordinate all City Board appointments, meetings, and board
records.
• Developed efficiency-enhancing workflow/process improvements for attendance tracking and board
administration for all board secretaries by migrating to NovusAgenda for legislative management and public
transparency and posting of agendas and minutes for City Boards. Develop the training guide for new City
board members.
• Serve as Secretary and Administrator for the Citizens' Police Review Board and the Nominating Board.
Decreased excess spending by transferring all Citizens' Police Review Board documents to digital and releasing
the digital documents to board members instead of mailing packets each month.
• Receive public records requests in accordance with the Florida Public Records Act. Answer general questions
related to public records.Redact and fulfill public records requests with regard to City Boards.
• Coordinate meetings for twenty-five City boards; notify board members to ensure quorum; ensure all meetings
of City Boards are compliant with Florida Government in the Sunshine Law; record, transcribe and distribute
meeting minutes; maintain complex records and files; collect and prepare items for meetings; and prepare
correspondence for Mayor's signature. Complete and submit meeting minutes for processing on the City
Council agenda. Administer the official City meeting calendar in the absence of the City Clerk Aide scheduling
meeting and event spaces posted for public notice as well as internal only.
• Work closely with the City's elected and appointed officials. Work closely with the Mayor's Office regarding
Nominating Board recommendations for Mayoral appointment and City Council confirmation.Assist Office of
the Commissioners in the absence of the Staff Assistant.
• Other tasks and duties as assigned by the City Clerk,Deputy City Clerk,or Senior Assistant City Clerk.
• Recruit, process and manage volunteer applications and database. Manage and provide support and guidance to
20 City board liaisons and more than 160 volunteers on 25 City Boards. Oversee creation of annual reports,
coordinate meeting schedules, and monitor attendance reports to ensure City Code provisions are in
compliance.
ORLANDO FIRE DEPARTMENT,Orlando,Florida 2011-2015
Emergency Communications Specialist III
Served as first responder for 9-1-1, emergency, and administrative business telephone lines for the Orlando Fire
Department,and performed skilled work in emergency fire communications.Emergency Communications Specialist III
acts as a supervisor in the absence of a supervisor.
• Receive, screen, dispatch and manage communications for a vast array of emergency incidents, often
simultaneously. Assisted distressed callers of all socio-economic backgrounds, remaining calm and obtaining
necessary information in order to provide the information to the first responders in the field and administer
proper medical instructions over the phone. Use of independent judgment in a fast-paced environment in order
to make split-second decisions in life or death situations while adhering to Orlando Fire Department Policies &
Procedures.
• Served as a Communications Training Officer ensuring that development and training of employees was
consistent with the training program for new hires. Administered and developed tests and quizzes for trainees.
Evaluated and provided counseling to trainees after each telephone call or radio transmission to provide
constructive feedback on their performance of each incident and the overall training progress of the day.
Developed ECS III program training guide including all of the relevant information to the ECS III's role in the
absence of a supervisor.
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DOORSTEP DELIVERY, Orlando,Florida 2009 to 2011
General Manager
Repeatedly promoted during two-year tenure with Doorstep Delivery, culminating in responsibility for coordinating and
managing all office functions and managing a team of ten administrative professionals and thirty-five independent
contractors. Served as liaison to the owners for over 150 restaurant partners managing accounts receivable and accounts
payable,payroll and the multi-million dollar budget.
• Developed efficiency-enhancing workflow/process improvements that made it possible to accommodate
increasing responsibilities necessitated by staff reductions and payroll budget restrictions, largely decreasing
expenditures in order to remain in line with fiscal budget.Processed restaurant accounts and finances. Processed
and distributed bi-weekly restaurant accounting statements and payments for over 150 restaurant partners
including discounts on services rendered.
• Increased sales nearly 83%in the first year as General Manager.
• Developed and implemented Standard Operating Procedures, Customer Service Handbook, and a training
program for staff members to ensure all persons trained received the same information consistently and were
set up for success. Hired new administrative professionals, counseled and disciplined employees for any wrong
doing or policy violations including all disciplinary action leading up to termination.
• Create and coordinate the weekly employee schedule, approval and denial of requests for time off and vacation
bids. Oversaw and processed time card punches and administered payroll accordingly. Processed payments to
the Federal Internal Revenue Service for employee and employer taxes.
EDUCATION
COLUMBIA COLLEGE,Columbia,Missouri 2018
Bachelor ofArts, Public Administration
VALENCIA COLLEGE, Orlando, Florida 2007
WILLIAM R.BOONE HIGH SCHOOL, Orlando,Florida 2006
High School Diploma
CERTIFICATIONS
• State of Florida—Notary Public • Disaster Operations
• State of Tennessee—Notary Public • Communications Training Officer
• Accounting Operations • Florida 911 Public Safety Telecommunicator
Professional references available upon request.
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Pamela Roberts
Clerk, and Municipal Court Clerk - City of McIntyre
McIntyre, GA
pamelaroberts575_ugo@indeedemail.com
478-233-0934
find a position that will utilize my experience, training and education.
Personal
Statement: My greatest goal in my life is to always find the answer or solution, whether it takes me 10
minutes or 10 days. I look for inventive ways of accomplishing any goal; they always say if at first you
don't succeed, try again. I have strived in my life to do my best in everything, and have always set my
sights to the next level. I want to learn, work and succeed, and I want the same for my son, and the
only way I can show him how it's done, is to do it.
Willing to relocate:Anywhere
Work Experience
Clerk, and Municipal Court Clerk
City of McIntyre
July 2007 to Present
Duties: Accounts Receivable/Payables, Billing, Issue Business License, Recorder for Council Meetings
as well as Municipal Court, Payroll, Record Citations and Post fines, import and export information
from the Georgia Department of Driver Services, Bank Reconciliation, Prepare Yearly Budget, Prepare
correspondences for Mayor and Council as well as for city information, Maintain City Web-site, research
grant opportunities and work with the Middle GA Regional Commission, Prepare yearend audit
information for Auditors, and Payroll information for Workman's Compensation audit. Qualifying Officer,
assist Election Superintendent in preparation of city elections. Human Resource.
Member
Georgia Rural Water Advisory Board '
2014 to 2014
District 6 Director for Georgia Municipal Clerks Association
Member of the Hospitality Committee, Membership Committee, and Records Committee.
Assistant Clerk
City of Gordon
2002 to 2007
Duties: Water Billing, Receive and Post payments, assisted with payroll. Prepared end of the month
reports, Prepare correspondences for Mayor. Assisted Public Works Superintendent, served as
secretary for the zoning board
Office Manager
Wilkinson County News
2002 to 2002
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Duties: Prepared weekly column for Newspaper, Typing, receive payments for advertisement. Put
paper together for publishing, delivered papers and collected money.
Customer Service Representative /Assistant Manager
First Family Finance
1999 to 2001
Duties: Accounts Receivables, Processed loan payments, Debt Collection,
Accounts Receivable Clerk
Geico
1999 to 1999
Duties: Corrected errors in Insurance Policies, Bad Debt posting, and trained others.
Customer Service
Elite Coatings
1996 to 1999
2001-2002 Duties: Processed orders and invoiced customers, Shipping, Inventory, Schedule meetings
with departments for delivery of shipments General office duties.
Clerk
Newton Lumber Supply
1992 to 1996
Duties: Processed invoices, monthly statements, and assistant to payroll clerk.
College Work Study/Financial Aid Administrator
Crandall Jr. College
1989 to 1992
Duties: Processed loan application, received and recorded grant/loan documents and monies for
incoming students and did exit paperwork for graduating students
Civic Organizations: Wilkinson County Soccer League - President, Vice President, Certified Coach,
Certified Referee.
Vice President Crandall Jr. College
Student Government Association
1989 to 1989
Participating Member: Member of the International Institute of Municipal Clerks
Education
Diploma in General Business
Crandall Jr. College
1989 to 1990
Diploma
Wilkinson County High School
1986
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Etienne Seales
Daytona Beach, FL 32114
etiennerseales6_33i@indeedemaii.com
(386) 868-8195
To utilize my education and employment experience to obtain employment.
Work Experience
Field Organizer
For our future Florida - Daytona Beach, FL
February 2018 to January 2019
• Created turf with Van system to increase voter turnout in Volusia County Florida.
• Supervised employees on turf tactics to increase voter turnout by using Van system.
• Organized volunteers and taught them how to use the Van system for door knocks and calls.
Sales Associate
Ralph Lauren Polo
2019 to 2019
2019
• Greeting customers, responding to questions, improving engagement with merchandise and
providing outstanding customer service.
• Operating cash registers, managing financial transactions, and balancing drawers.
• Achieving established goals.
Canvasser
Progressive Pac - Richmond, VA
July 2017 to January 2018
• Conducted door knocks to increase voter turnout.
• Used Van system to increase voter turnout.
Administrative Assistant
Manpower- Daytona Beach, FL
January 2014 to January 2018
• Maintenance Technician
• Laborer
Xerox Technician contracted to SunRail
Xerox Corporation - Orlando, FL
2015 to 2017
• Machine Technician repaired & performed preventative maintenance on point of sale hardware.
• Performed troubleshooting on SunRail ticket vending, and ticket validating machines.
• Responded to dispatch calls to perform maintenance at SunRail platform.
Sunrail Ambassador contracted to SunRail
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Manpower
2014 to 2015
• Customer service
• Assisted passengers in purchasing tickets from ticket vending machines
• Monitored train station for safety and security.
Records Manager Liaison Officer (RMLO)
The City of Daytona Beach Clerk's Office
2006 to 2010
• Managed City Archive Facility with adherence to records retention, policy and procedure.
• Technical support for records management programs and electronic database maintenance.
• Coordinated storage, transmittal, retention, and disposition of city records.
District Legislative Assistant 1, Office of Former State Senator Anthony Hill
State of Florida Legislature -Tallahassee, FL
2003 to 2004
Sr.
• Managed district office and served as a liaison for constituents.
• Counselled district's constituents and reported public relations matters to Senator Hill.
Education
First Year Law Student
Florida A&M University - Orlando, FL
2019 to 2020
Master of Science degree in Management and Administration of Educational
Programs
Nova Southeastern University- Fort Lauderdale, FL
2008
Bachelor of Science degree in Political Science
Florida A&M University -Tallahassee, FL
2001
Skills
• NIMS/FEMA training
State Library and Archives of Florida 2006 Records Management Training Seminar
Software Proficiencies: Microsoft Office,Alchemy Electronic Records Storage
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STACK TEBO, CMC
595 Jameson Drive Orange City,FL 32763 386.456.1252 stacy.c.tebo@gmail.com
EDUCATION
Seminole Community College,Sanford, FL
Associate of Arts 1991
University of FL,Gainesville, FL
Bachelor of Arts in Political Science 1993
University of Central FL,Orlando, FL
Master of Public Administration 1996
PROFESSIONAL EXPERIENCE
Town of White Springs
Town Manager Sept.2015-Nov.2019
Managed the daily operations of the Town's departments: Police, Fire,
Utilities, Public Works, Finance, Parks/Recreation,Planning,Code
Enforcement,and HR. Developed Town budget and oversaw departments'
expenditures. Prepared and presented items for Council consideration.
Coordinated with Town's consultants and managed town projects. Researched
grant opportunities and prepared grant applications. Served as Grants
Administrator,Land Development Regulations Administrator,and staff liaison to
boards/committees. Managed contracts and ensured compliance.
Communicated with other governments at local,state,and federal level
as needed. Interacted with citizens to resolve issues.
City of DeBary
City Clerk April 2005-May 2015
Served as HR Director and performed all functions of human resource
management and benefit administration from April 2005 -March
2014. Prepared all agendas&related materials for City Council and
Board/Committee meetings.Assisted in the drafting,advertising,
presentation, execution,and recording of ordinances and resolutions.
Responsible for city website maintenance and webcasting of all
Council meetings. Supervised municipal elections and qualifying
candidates.Responsible for all public records requests.Performed
research for inquiries from the public,Council,and staff.Answered
questions regarding city processes, City Charter, Code of Ordinances,
Land Development Code,and applicable FL Statutes. Served as RMLO
for City during entire tenure. Trained city staff on public records law
and State retention guidelines.Assisted in development of the City's
budget.
58
STACY TEBO PAGE 2
Volusia County, Growth&Resource Management Dept.
Zoning Technician October 2004-April 2005
Reviewed building permit applications for zoning compliance.
Maintained variance,rezoning and special exception files and
processed applications. Provided information to the public regarding
the Zoning Ordinance and Land Development Code.
City of Sanford,Planning&Community Development Dept.
Code Enforcement/Licensing Manager July 2000-January 2004
Directed daily operations of code enforcement and occupational
licensing divisions. Prepared annual budget for both divisions.
Interviewed and hired for the department. Supervised four code
enforcement officers and one administrative assistant. Prepared and
presented agenda items to the City Commission and Code Board.
Prepared ordinances. Proposed monthly condemnations to the City
Commission and coordinated entire process with Building Official.
Inspected properties for minimum housing standards. Coordinated
community functions and represented the City during special events.
Served as acting department director in his absence.
City of Sanford,Planning&Community Development Dept.
Contracts Coordinator March 1998-July 2000
Administered various grant programs: CDBG,SHIP,HOME, LIHEAP
and Weatherization. Prepared monthly financial and production
reports for Seminole County and the State DCA(now known as DEO).
Supervised two outreach workers and one secretary. Ensured
contractual compliance. Evaluated applications for City sponsored
economic development incentive program. Prepared grant
applications and RFPs. Served as acting department director in his
absence.
City of Sanford,Planning&Community Development Dept.
Contracts Technician Oct.1996-March 1998
Processed applications for various grant programs. Provided client
outreach and referrals to other agencies. Prepared monthly
reporting to grantee agencies. Prepared work orders for
rehabilitation projects and interfaced with contractors.
MEMBERSHIPS
International Institute of Municipal Clerks
International City/County Management Association
Florida Association of City Clerks
Florida City&County Management Association
National Notary Association
United Way of Suwannee Valley Board of Directors
59
Mary Tew
Deputy City Secretary - City of Winston Salem
Winston-Salem, NC 27127
marytew8_ovh@indeedemail.com
(919) 812-3129
Authorized to work in the US for any employer
Work Experience
Deputy City Secretary
City of Winston-Salem - Winston-Salem, NC
May 2018 to Present
Create and edit agendas for City Council Meetings and Committee Meetings. Keep all public records
for the city readily available and organized in the City Secretary Office. Notary Public for citizens of
Winston-Salem. Help direct citizen's calls to the correct people.
Recreation Center Supervisor
City of Winston Salem
February 2018 to Present
• Office Manager-answer all phone calls, emails, and customer service requests
• Oversee safety of all program participants -children and adults
• Create welcoming environment for all neighborhood families to use facility freely
• Plan center programs
• Oversee Performance Schedule for Snappy Tappers
Kid's Club Captain
Pacific Islands Club
December 2015 to June 2016
• Supervised Kid's Club - answered phones, customer service with parents, made copies daily for kids
activities
• Interacted with all kids staying at the resort
• Lifeguard/Activity Leader
Assistant Director
Camp Graham
June 2015 to August 2015
• Supervised 30+ staff
• Ran Social Media Accounts
• Operations Manager-Answered phone/email, handled all customer service with parents
• Store Manager- Ran camp store weekly
• Payroll
• Developed and implemented Camp Programs-Water activities, games, sports, crafts, etc.
EKU Recreation and Park Administration Graduate Assistant
2014 to 2015
60
• Assisted professors with office management/customer service
• Fundraising and Sponsorships
• Event Organization and Facilitation
• Student Recruitment
Education
Masters of Science in Recreation Administration in Graduate Assistant
Eastern Kentucky University- Richmond, KY
August 2015
Bachelor of Science in Parks Recreation and Tourism Management in Program
Management
North Carolina State University - Raleigh, NC
December 2013
Skills
• Microsoft office (8 years)
Certifications and Licenses
CPR/First Aid
December 2020
61
Phibe Wallace
Pembroke Pines, FL 33024
phibewallace6_2jn@indeedemaiI.com
954-245-5982
Authorized to work in the US for any employer
Work Experience
Records Coordinator
City of Miramar- Office - Miramar, FL
November 2015 to Present
- Manage and administer annual City-wide Public Records and Records Management training, including
records retention and destruction.
- Successfully launched and manage the just FOIA Program for efficient processing of record requests.
- Increased timely responses to record requests.
-Work with department record liaisons to manage records and requests specific to that department.
- Manage and coordinate shipment of records as requested by record liaisons from offsite storage
facility.
- Coordinate and fulfill requests for documentation related to litigation or anticipated litigation
- Participate in the preparation, distribution and publication of agendas and support materials for City
Commission Meetings using Legistar Granicus.
- Index online Commission Meetings using Granicus Media Manager.
-Accurately receive/release and update the City's Bond list.
- Ensure the accuracy, routing and execution of all City contracts using the MUNIS ERP System.
- Process requisitions, purchase orders and request for checks using the MUNIS ERP System.
-Assist the City Clerk in organizing and administering the filing of campaign financing reports,
including monitoring and reviewing filings to ensure they are complete and in compliance using
CFinance software.
-Assist the City Clerk in the preparation of the annual budget.
-Accurately process US Passport applicants as an acceptance facility agent.
Executive Assistant
City of Miramar- Miramar, FL
February 2004 to November 2015
various administrative titles-Administrative Secretary I to Administrative Coordinator)
-Create and edit presentations, memorandums, and correspondences.
- Manage multiple administrative projects simultaneously, and monitor progress to ensure deadlines
are met.
- Coordinate meetings and engineering inspections.
- Respond and resolve public and department inquiries.
- Maintain project files, personnel files, and process all time cards for employees.
-Track capital improvement and operational expenditures, and prepare departmental budget.
- Process all purchase orders, invoices and process all p-card transactions.
62
- Resolve account discrepancies by investigating documentation and reconciling statements and
transactions.
- Prepare financial reports by collecting, analyzing, and summarizing account information and trends.
Education
Bachelor of Arts in Health Services Administration
Keiser University - Fort Lauderdale, FL
2016
Skills
• Highly motivated administrative professional with over 15 years of experience providing executive
level administrative support in a variety of departments within a municipal environment.
• KEY PROFICIENCIES Certified Records Manager through FRMA
• Associate of Arts, Business Administration Broward College, Ft. Lauderdale, FL
• 2005
• Notary Public of Florida Commission
• US Department of State Acceptance Agent
• Budget Administration, Expense Reporting
• Office Management, Operations &Administration
• Records Management
• CFinance (Elections)
• Microsoft Office
• Munis ERP Systems
• Tyler Technologies
• Scheduling and Calendar Management
• Just FOIA (Records Management)
• Legistar
• Granicus (Paperless Agenda)
• Kronos Timekeeper(Timecards)
• Microsoft Excel
• Word
• Outlook
• Scheduling
• Management
• Clerical
• Receptionist
• Excel
63
Ruth Wasiukiewicz
5507 Berenice I Chicago IL 60641
(773) 269-0307
December 14, 2019
City of Winter Springs
1126 East State Road 434
Winter Springs, FL 32708
To Whom This May Concern,
Kindly accept this letter submitted for the position of Winter Springs City Clerk. I offer
you 20+ years of administrative management experience with over 12 years in local
government, strong organizational, communication and computer skills, and a successful
track record assisting the public and working with government officials.
Attached is my resume and a letter of recommendation for your review. Please know I
will be happy to provide any other information you may require. I am available
immediately on a part-time basis (two or three days per week) and could be full-time
within a month once hired.
Thank you very much for your attention and consideration. I look forward to hearing from
you.
Yours very truly,
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Ruth Wasiukiewicz
5507 BERENICE CHICAGO IL 60641(773)269-0307
Extremely Efficient Office Administrator
WORK EXPERIENCE
2016 to Present Business Manager, St. Peter's Church, Chicago, IL
. Manage payroll, accounts payable, bank reconciliations and offerings/receipts
. Prepare monthly financial statements, handle correspondence and prepare annual reports
Jan 2014 to Oct 2014 Executive Assistant, IL Dept. of Public Health, Chicago, IL
. Confidential assistant to Deputy Director, Office of Health Care Regulation
. Managed membership and meetings of Licensing Boards including preparing public notices,
taking minutes and maintaining calendar
2012 to 2014 Deputy City Clerk, City of Berwyn, Berwyn, IL (Appointed/pop. 50,000)
. Freedom of Information Coordinator
. Responsible for records management and bid submissions received for city contracts
. Support City Council: Prepared council packets, agendas, minutes and notices
1996 to 2004 Township Clerk, Oakfield Township, Rockford, MI (Elected/pop. 5,000)
. Supervised elections and managed voter registrations. Trained election inspectors
. Supervised deputy, office secretary and election staff
. Responsible for all accounting, monitored budgets, coordinated annual audit, managed cemetery sales
. Prepared meeting minutes, notices, codified ordinances and maintained all records and documents
. Liaison to Zoning Board of Appeals and Planning Commission. Elections Commission Chair
2003 to present IL Licensed Managing Broker, Chicago IL
. Facilitate residential sales transactions
EDUCATION
DePaul University, Chicago IL Accounting(part-time)
Municipal Clerks Institute, MI State University, East Lansing, MI
15+years(continuing ed/real estate)fair housing, zoning, transaction management
Proficient with Quick Books and Microsoft Office Suite and Adobe Acrobat Pro
COMMUNITY-PROFESIONAL AFFILIATIONS
Michigan, Illinois and Florida Municipal Clerks Associations and Int'I. Assn. of Municipal Clerks
Junior Achievement of Chicago
Portage Park, North Center and Belmont-Central Chambers of Commerce
City of Chicago Department of Tourism Greeter and Lincoln Park Conservatory Docent
Instructor at various community centers teaching life enrichment classes
REFERENCES
Business:Jason Reiner, Managing Broker (773) 281-1000
Personal: Diane Kurowski (773) 736-2387
65
Mika Meyers Beckett & JonespLc
900 Monroe Avenue NW Grand Rapids,M149503 Tel 616-632-8000 Fax 616-632-8002 Web mmbjlaw.com
Attorneys at Law
James R. Brown Douglas A.Donnelly Ross A.Leisman Matthew E.Fink Leonard M.Hoffius' Also Admitted In
John M. DeVries' Daniel R.Kubiak Neil P.Jansen Nikole L.Canute4 Claude L.Vander Ploeg 'Colorado
Michael C. Haines6 Scott E. Dwyer Andrea D.Crumback Amy L.VanDyke Ronald J.Clark 2Delaware
John T.Sperla William A.Horn' Daniel J. Parmeter,Jr. Daniel J.Broxup Stephen J.Mulder 3Illinois
David R.Fernstrum Mark A.Van Allsburg Mark E. Nettleton' Joshua D.Beard Scott S. Brinkmeyer 4New York
James K.White Neil L. Kimball Nathaniel R.Wolf Scott D.Broekstra 'Ohio
Timothy J.Tornga5 Elizabeth K.Bransdorfer Jennifer A.Puplava Of Counsel 6Pennsylvania
Mark A. Kehoe Eric S. Richards Benjamin A.Zainea Steven L.Dykema Retired 'Wisconsin
Fredric N.Goldberg John C.Arndts Ronald M.Redick Daniel J. Kozera,Jr. Very[N.Meyers
John H.Gretzinger James F.Scales Kimberly M. Large Larry J.Gardner
To Whom it May Concern:
I am pleased to write this letter of recommendation on behalf of Ruth Wasiukiewicz.
Ruth served for many years as the elected Township Clerk of the Township of Oakfield, a
rapidly growing Township in eastern Kent County,northeast of Grand Rapids.
I have served as Oakfield Township Attorney for more than 25 years. In that capacity, I
worked with Ruth on many Township matters during the time she served as Township Clerk.
It was a pleasure for me to work with Ruth on Township matters. She had a thorough
understanding of Township government and the duties and responsibilities of the Township Clerk. I
found her to be highly skilled in the handling of office and administrative matters. She was always
very attentive to the details involved on a daily basis in the operation of the Township office and the
activities of the various Township bodies, including the Township Board,the Planning Commission,
the Zoning Board of Appeals and the Board of Review.
One of her major responsibilities as Township Clerk was the handling of all aspects of
Township elections. This was a vital responsibility, involving many details,close attention to time
deadlines and other matters. At all times, Ruth arranged for and supervised all Township elections
efficiently and correctly.
She was also a member of the Township Board, which is the legislative body of the
Township. She was always very thorough in her study of matters submitted to the Board for
decision. Many times, this involved voting on controversial and difficult issues.
Ruth always had a helpful and professional manner, and dealt very helpfully and effectively
with members of the public. She was very conscientious in responding to citizen requests and
inquiries,and in doing so,represented the Township government very well to members ofthe public.
{00785446 1}
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