HomeMy WebLinkAbout2021 12 13 Consent 300 - Sissine’s Business Solutions- Copier Lease • CONSENT AGENDA ITEM 300
,n m=ared CITY COMMISSION AGENDA I DECEMBER 13, 2021 REGULAR MEETING
1959
TITLE
Sissine's Business Solutions- Copier Lease
SUMMARY
The City's current copier fleet is leased through Konica Minolta. There are six
total copiers, each with their own lease lifecycle and term length. The City has
worked, unsuccessfully, with Konica to combine the contracts to have one
annual renewal. Sissine's Business Solutions, will swap out 5 of the 6 copiers
with ones of their own on a single streamlined lease for $917 per month; a
cost reduction to the City. The sixth copier will be replaced at lease end in
2024.
In addition, Sissine's agreement with the City would provide for additional
services not currently provided under our existing lease - such as timed toner
replacement based on automatic meter reads and electronic faxing.
Omnia Partners Public Sector Contract Number 4400003732
Omnia Contract [LINK]
*Note - Cost comparison attached reflects a recent request from Community
Development to change East copier to a higher capacity model not currently provided
by Konica
RECOMMENDATION
Staff recommends that the City Commission approve a one year lease
agreement, renewable on on annual basis, with Sissine's Office Systems, Inc.
for copiers under the terms and conditions of the U.S. Communities Ricoh
contract and authorize the City Manager to execute the U.S. Communities
Product Schedule, U.S. Communities Master Lease Agreement, U.S.
Communities Master Lease Agreement Addendum City of Winter Springs,
Florida, Sissine's Business Solutions Sales Order, and Sissine's Business
Solutions Service Level Agreement.
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U.S. Communities Product Schedule Product Schedule Number:
Master Lease Agreement Number:
This U.S.Communities Product Schedule(this"Schedule")is between Sissine Office System ("Company","we"or"us")and City of Winter Springs_,as customer
or lessee("Customer"or"you"). This Schedule constitutes a"Schedule,""Product Schedule,"or"Order Agreement," as applicable, under the U.S. Communities
Master Lease Agreement(together with any amendments,attachments and addenda thereto,the"Lease Agreemenf')identified above,between you and Sissine Office
System. All terms and conditions of the Lease Agreement are incorporated into this Schedule and made a part hereof. If we are not the lessor under the Lease
Agreement,then,solely for purposes of this Schedule,we shall be deemed to be the lessor under the Lease Agreement. It is the intent of the parties that this Schedule
be separately enforceable as a complete and independent agreement,independent of all other Schedules to the Lease Agreement.
CUSTOMER INFORMATION
City of Winter Springs Jonathan Duryea
Customer(Bill To) Billing Contact Name
1126 E State Road 434
Product Location Address Billing Address(if different from location address)
City Winter Springs County Seminole State FL Zip 32708 City County State Zip
Billing Contact Telephone Number Billing Contact Facsimile Number Billing Contact E-Mail Address
407-327-7571 jduryea@winterspringsfl.org
PRODUCT/EQUIPMENT DESCRIPTION("Product")
Qty Product Description: Make&Model Qty Product Description: Make&Model
1 Ricoh IM C4500 w/4 Trays,Finisher and Fax(CH East Mailroom)
1 Ricoh IM C4500 w/4 Trays,Finisher and Fax(CH West Mailroom)
1 Ricoh IM 430F w/2 Trays&Cabinet PD Record/Lobb
I Ricoh IM C4500 w/4 Trays,Finisher,&Fax PD Patrol
1 Ricoh IM C2500 w/2 Trays&Fax PW Admin
PAYMENT SCHEDULE
Minimum Term Minimum Payment Minimum Payment Billing Frequency Advance Payment
(months) (Without Tax) ® Monthly ❑ I'Payment
60 $916.58 ❑ Quarterly ❑ 1'&Last Payment
❑ Other: ❑ Other:
Sales Tax Exempt: ®YES(Attach Exemption Certificate) Customer Billing Reference Number(P.O.ff,etc.)
Addendum(s)attached: ❑YES (check if yes and indicate total number of pages:
TERMS AND CONDITIONS
1. The fust Payment will be due on the Effective Date.If the Lease Agreement uses the terms"Lease Payment'and"Commencement Date"rather than"Payment'
and"Effective Date,"then,for purposes of this Schedule,the term"Payment'shall have the same meaning as"Lease Payment," and the term"Effective Date"
shall have the same meaning as"Commencement Date."
2. You, the undersigned Customer, have applied to us to rent the above-described Product for lawful commercial (non-consumer) purposes. THIS IS AN
UNCONDITIONAL,NON-CANCELABLE AGREEMENT FOR THE MINIMUM TERM INDICATED ABOVE,except as otherwise expressly provided
in any provision of the Lease Agreement.If we accept this Schedule,you agree to rent the above Product from us,and we agree to rent such Product to you,on all
the terms hereof, including the terms and conditions of the Lease Agreement. THIS WILL ACKNOWLEDGE THAT YOU HAVE READ AND
UNDERSTAND THIS SCHEDULE AND THE LEASE AGREEMENT AND HAVE RECEIVED A COPY OF THIS SCHEDULE AND THE LEASE
AGREEMENT.
3. Additional Provisions(if any)are:
THE PERSON SIGNING THIS SCHEDULE ON BEHALF OF THE CUSTOMER REPRESENTS THAT HE/SHE HAS THE AUTHORITY TO DO SO.
CUSTOMER
By: X Accepted by:
Authorized Signer Signature By:
Printed Name: Authorized Signer Signature
Title: Date: Printed Name: M chael Sanguine
Title: Regional Vice President of Sales Date: 12/1/2021
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U.S. Communities Master Lease Agreement
Number:
CUSTOMER INFORMATION
Full Legal Name City of Winter Springs, Florida
Address
1126 East State Road 434
City Winter Springs State FL Zip 32708 Contact Jonathan DuryeaTelep407umber 71
Federal Tax ID Number Facsimile Number E-mail Address
59-1026364 407-327-4753
jduryea@winterspringsfl.org
oNotlnsert Social Security Number
This U.S. Communities Master Lease Agreement("Lease Agreement")has been written in clear,easy to understand English. When we use the words
"you","your"or"Customer''in this Lease Agreement,we mean you,our customer,as indicated above.When we use the words"we" "us"or"our"in
this Lease Agreement, we mean Sissine's Office Systems ("Company") or, if we assign this Lease Agreement or any
Schedules executed in accordance with this Lease Agreement,pursuant to Section 13 below,the Assignee(as defined below). Our corporate office is
located at 6123 Phillips Highway Jacksonville FL 32216
1. Agreement.This Lease Agreement is executed pursuant to the contract by and between Ricoh USA,Inc.(successor-in-interest to Ricoh Americas Corporation)(`Ricoh")and
Fairfax County (the "County") on behalf of the U.S. Communities Government Purchasing Alliance and all public agencies, non-profits and higher education entities
(`Participating Public Agencies"),having a Contract ID number of 4400003732 and the contract period is from February 11,2013 to June 30,2022(the"Contract Period"),
including any and all exercised renewal periods,(the"Contract'). Notwithstanding the foregoing,any Schedule entered into during the Contract Period shall continue in full
force and effect for the entire lease term set forth in the Schedule. We agree to lease or rent, as specified in any equipment schedule executed by you and us and
incorporating the terms of this Lease Agreement by reference(a"Schedule"),to you,and you agree to lease or rent,as applicable,from us,subject to the terms of this Lease
Agreement and such Schedule,the personal and intangible property described in such Schedule.The personal and intangible property described on a Schedule(together with
all attachments, replacements, parts, substitutions, additions, repairs, and accessories incorporated in or affixed to the property and any license or subscription rights
associated with the property)will be collectively referred to as"Product."The manufacturer of the tangible Product shall be referred to as the"Manufacturer."To the extent
the Product includes intangible property or associated services such as periodic software licenses and prepaid data base subscription rights,such intangible property shall be
referred to as the"Software."
2. Schedules:Delivery and Acceptance.This Lease Agreement shall consist of the terms and conditions of the Contract and this Lease Agreement and any Schedule issued
pursuant thereto.As it pertains to this Lease Agreement,the order of precedence of the component parts of the Lease Agreement shall be as follows: (a) the terms and
conditions of this Lease Agreement and Schedule issued pursuant thereto,and(b)the terms and conditions of the Contract.The foregoing order of precedence shall govern
the interpretation of this Lease Agreement in cases of conflict or inconsistency therein. Each Schedule that incorporates this Lease Agreement shall be governed by the
terms and conditions of this Lease Agreement and the Contract,as well as by the terms and conditions set forth in such individual Schedule.Each Schedule shall constitute a
complete agreement separate and distinct from this Lease Agreement and any other Schedule.In the event of a conflict between the terms of this Lease Agreement and any
Schedule,the terms of such Schedule shall govern and control,but only with respect to the Product subject to such Schedule. The termination of this Lease Agreement will
not affect any Schedule executed prior to the effective date of such termination.When you receive the Product and it is installed,you agree to inspect it to determine it is in
good working order.Scheduled Payments(as specified in the applicable Schedule)will begin on or after the Product acceptance date(`Effective Date").You agree to sign
and return to us a delivery and acceptance certificate(which may be done electronically)within five(5)business days after any Product is installed confirming that the
Product has been delivered,installed,and is in good condition and accepted for all purposes under the Lease Agreement.
3. Term;Payments.
(a) The first scheduled Payment(as specified in the applicable Schedule)(`Payment') will be due on the Effective Date or such later date as we may designate.The
remaining Payments will be due on the same day of each subsequent month,unless otherwise specified on the applicable Schedule.To the extent not prohibited by
applicable law,if any Payment or other amount payable under any Schedule is not received within ten(10)days of its due date,you will pay to us,in addition to that
Payment, a one-time late charge of 5%of the overdue Payment(but in no event greater than the maximum amount allowed by applicable law). To the extent not
prohibited by applicable law,you agree to pay$25.00 for each check returned for insufficient funds or for any other reason.
(b) In the event that Customer terminates the Maintenance Agreement (as hereunder defined) between Customer and the Servicer relating to the Product provided
hereunder due to a material breach by Servicer of its service obligations,including any Product service levels specified therein,which remained uncured for thirty(30)
days following written notice of breach(in the manner expressly permitted by and in accordance with such Maintenance Agreement),Company shall use reasonable efforts
to assist Customer in selecting a replacement Servicer. 'Ibis Section 3(b)shall not alter,restrict,diminish or waive the rights,remedies or benefits that Customer may
have against Servicer under the Maintenance Agreement.
(c) A Schedule may be terminated in whole or in part by the Customer in accordance with this Section 3(c)whenever the Customer shall determine that such a termination
is in the best interest of the Customer.Any such termination shall be effected by delivery to Company,at least thirty(30)working days prior to the effective date of
such termination date,of a notice of termination specifying the extent to which performance shall be terminated. In the event of such termination,Customer agrees to
return the Product to us in the manner required under Section 14 of this Lease Agreement and to pay to us (as compensation for loss of our bargain and not as a
penalty),with respect to such terminated Product,financed Software and any Software Licenses,an amount which shall be equal to the monthly Payment for such
Product, financed Software and/or Software License, as applicable, times the number of months remaining in the term of such Schedule (or any renewal of such
Schedule) and/or any financing agreement with respect to the financed Software and/or Software License,plus any other amounts then due and payable under this
Lease Agreement, Schedule and/or financing agreement with respect to such Product, Software and/or Software License, including,but not limited to, any lease
payments and maintenance payments. Company shall supply the Customer with the actual number of Payments remaining and the total amount due,and the Customer
shall be relieved of all unpaid amounts for anticipated profit on unperformed services under any Maintenance Agreement (including any amount included in the
monthly Payment that is attributable to maintenance,supplies,or any other service cost).
Customer Initials
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(d) You also agree that,except(a)as set forth in Section 18 below entitled"State and Local Government Provisions"and(b)for the best interest of the Customer as set
forth in Section 3(c),THIS IS AN UNCONDITIONAL,NON-CANCELABLE AGREEMENT FOR THE MINIMUM TERM INDICATED ON ANY SCHEDULE
TO THIS LEASE AGREEMENT. All Payments to us are"net'and unconditional and are not subject to set off,defense,counterclaim or reduction for any reason.
You agree that you will remit payments to us in the form of company checks(or personal checks in the case of sole proprietorships),direct debit or wires only. You
also agree that cash and cash equivalents are not acceptable forms of payment for this Lease Agreement or any Schedule and that you will not remit such forms of
payment to us. Payment in any other form may delay processing or be returned to you. Furthermore,only you or your authorized agent as approved by us will remit
payments to us.
4. Product Location; Use and Repair. You will keep and use the Product only at the Product Location shown in the applicable Schedule. You will not move the
Product from the location specified in the applicable Schedule or make any alterations,additions or replacements to the Product without our prior written consent,which
consent will not be unreasonably withheld.At your own cost and expense,you will keep the Product eligible for any Manufacturer's certification as to maintenance and in
compliance with applicable laws and in good condition,except for ordinary wear and tear.You shall engage Company,its subsidiaries or affiliates,or an independent third
party (the "Servicer") to provide maintenance and support services pursuant to a separate agreement for such purpose ("Maintenance Agreement'). You may make
alterations, additions or replacements(collectively, "Additions') and add Software to the Product provided that such Additions and Software do not impair the value or
originally intended function or purpose of the Product and is not subject to any lien or security interest in favor of any other party;provided,further,that you remove such
Additions and Software at your own cost and expense at the expiration or termination of the applicable Schedule.All Additions and Software which are not removed at the
expiration or termination of the applicable Schedule will become part of the Product and our property at no cost or expense to us. We may inspect the Product upon proper
notice to the customer at any reasonable time during normal working hours.
5. Taxes and Fees.To the extent not prohibited by applicable law and unless and to the extent you are exempt and provide a valid exemption certificate to us,in addition to the
payments under this Lease Agreement,you agree to pay all taxes(other than property taxes),assessments,fees and charges governmentally imposed upon our purchase,
ownership,possession,leasing,renting,operation,control or use of the Product. If we are required to pay upfront sales or use tax and you opt to pay such tax over the term
of the lease and not as a lump sum at lease inception,then you agree to pay us a"Sales Tax Administrative Fee"equal to 3.5%of the total tax due per year,to be included as
part of the Payment. A valid sales and use tax exemption certificate must be provided to us within ninety(90)days of the fust invoice to receive a credit/waiver of sales tax.
6. Warranties.We transfer to you,without recourse, for the term of each Schedule, any written warranties made by the Manufacturer or Software Supplier(as defined in
Section 10 of this Lease Agreement)with respect to the Product leased or rented pursuant to such Schedule.YOU ACKNOWLEDGE THAT YOU HAVE SELECTED THE
PRODUCT BASED ON YOUR OWN JUDGMENT AND YOU HEREBY AFFIRMATIVELY DISCLAIM RELIANCE ON ANY ORAL REPRESENTATION
CONCERNING THE PRODUCT MADE TO YOU.However,if you enter into a Maintenance Agreement with Servicer with respect to any Product,no provision,clause or
paragraph of this Lease Agreement shall alter,restrict, diminish or waive the rights,remedies or benefits that you may have against Servicer under such Maintenance
Agreement.WE MAKE NO WARRANTY,EXPRESS OR INIPLIED,AS TO ANY MATTER WHATSOEVER,INCLUDING,BUT NOT LIMITED TO,THE INIPLIED
WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.The only warranties,express or implied,made to you are the warranties(if
any)made by the Manufacturer and/or Servicer to you in any documents,other than this Lease Agreement,executed by and between the Manufacturer and/or Servicer and
you.YOU AGREE THAT,NOTWITHSTANDING ANYTHING TO THE CONTRARY,WE ARE NOT RESPONSIBLE FOR,AND YOU WILL NOT MAKE ANY
CLAIM AGAINST US FOR,ANY CONSEQUENTIAL,SPECIAL,OR INDIRECT DAMAGES.
7. Loss or Damage.You are responsible for any theft of,destruction of,or damage to the Product(collectively,"Loss")from any cause at all,whether or not insured,from the
time of Product acceptance by you until it is delivered to us at the end of the term of the Schedule.You are required to make all Payments even if there is a Loss.You must
notify us in writing immediately of any Loss.Then,you shall be responsible to either(a)repair the Product so that it is in good condition and working order,eligible for any
Manufacturer's certification,(b)pay us the amounts specified in Section 12 below,or(c)replace the Product with equipment of like age and capacity.
8. Liability and Insurance.You agree to maintain insurance,through self-insurance or otherwise,to cover the Product for all types of loss,including,without limitation,theft,
in an amount not less than the full replacement value and you will name us as an additional insured and loss payee on your insurance policy. In addition,you agree to
maintain comprehensive public liability insurance, which,upon our request, shall be in an amount acceptable to us and shall name us as an additional insured. Such
insurance will provide that we will be given thirty(30)days advance notice of any cancellation.Upon our request,you agree to provide us with evidence of such insurance
in a form reasonably satisfactory to us.If you fail to maintain such insurance or to provide us with evidence of such insurance,we may(but are not obligated to)obtain
insurance in such amounts and against such risks as we deem necessary to protect our interest in the Product. Such insurance obtained by us will not insure you against any
claim,liability or loss related to your interest in the Product and may be cancelled by us at any time. You agree to pay us an additional amount each month to reimburse us
for the insurance premium and an administrative fee,on which we or our affiliates may earn a profit. In the event of loss or damage to the Product,you agree to remain
responsible for the Payment obligations under this Lease Agreement until the Payment obligations are fully satisfied.
9. Title;Recording.We are the owner of and will hold title to the Product(except for any Software).You will keep the Product free of all liens and encumbrances.Except as
reflected on any Schedule,you agree that this Lease Agreement is a true lease.However,if any Schedule is deemed to be intended for security,you hereby grant to us a
purchase money security interest in the Product covered by the applicable Schedule(including any replacements, substitutions, additions, attachments and proceeds) as
security for the payment of the amounts under each Schedule.You authorize us to file a copy of this Lease Agreement and/or any Schedule as a financing statement,and you
agree to promptly execute and deliver to us any financing statements covering the Product that we may reasonably require;provided,however,that you hereby authorize us
to file any such financing statement without your authentication to the extent permitted by applicable law.
10. Software or Intangibles.To the extent that the Product includes Software,you understand and agree that we have no right,title or interest in the Software,and you will
comply throughout the term of this Lease Agreement with any license and/or other agreement("Software License")entered into with the supplier of the Software("Software
Supplier").You are responsible for entering into any Software License with the Software Supplier no later than the Effective Date;provided,however,if you do not enter
into the Software License,then we may choose not to lease such Software to you under this Lease Agreement.
11. Default.Each of the following is a"Default"under this Lease Agreement and all Schedules:(a)you fail to pay any Payment or any other amount within thirty(30)days of
its due date,(b)any representation or warranty made by you in this Lease Agreement is false or incorrect and/or you do not perform any of your other obligations under this
Lease Agreement or any Schedule and/or under any other agreement with us or with any of our affiliates and this failure continues for thirty(30)days after we have notified
you of it,(c)a petition is filed by or against you or any guarantor under any bankruptcy or insolvency law or a trustee,receiver or liquidator is appointed for you,any
guarantor or any substantial part of your assets,(d)you or any guarantor makes an assignment for the benefit of creditors,(e)any guarantor dies,stops doing business as a
going concern or transfers all or substantially all of such guarantor's assets,or(I)you stop doing business as a going concern or transfer all or substantially all of your assets.
12. Remedies.If a Default occurs,we may do one or more of the following: (a)we may cancel or terminate this Lease Agreement and/or any or all Schedules;(b)we may
require you to immediately pay to us,as compensation for loss of our bargain and not as a penalty,a sum equal to:(i)all past due Payments and all other amounts then due
and payable under this Lease Agreement or any Schedule;and(ii)the present value of all unpaid Payments for the remainder of the term of each Schedule plus the present
value of our anticipated value of the Product at the end of the initial term of any Schedule(or any renewal of such Schedule),each discounted at a rate equal to 3%per year
to the date of default,and we may charge you interest on all amounts due us from the date of default until paid at the rate of 1.5%per month,but in no event more than the
maximum rate permitted by applicable law.We agree to apply the net proceeds(as specified below in this Section)of any disposition of the Product to the amounts that you
owe us;(c)we may require you to deliver the Product to us as set forth in Section 14;(d)to the extent not prohibited by applicable law,we or our representative may
peacefully repossess the Product without a court order(it being agreed that we will provide you with written notice of Default prior to initiating recovery of the Product and
will endeavor to contact you telephonically to schedule a convenient time to recover the Product);(e)we may exercise any and all other rights or remedies available to a
Customer minas
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lender,secured party or lessor under the Uniform Commercial Code("UCC"),including,without limitation,those set forth in Article 2A of the UCC,and at law or in equity;
(f)we may immediately terminate your right to use the Software including the disabling(on-site or by remote communication)of any Software;(g)we may demand the
immediate return and obtain possession of the Software and re-license the Software at a public or private sale;(h)we may cause the Software Supplier to terminate the
Software License,support and other services under the Software License,and/or(i)at our option,we may sell,re-lease,or otherwise dispose of the Product under such terms
and conditions as may be acceptable to us in our discretion.If we take possession of the Product(or any Software,if applicable),we may sell or otherwise dispose of it with
or without notice,at a public or private disposition,and to apply the net proceeds(after we have deducted all costs,including reasonable attorneys'fees)to the amounts that
you owe us.You agree that,if notice of sale is required by law to be given,ten(10)days notice shall constitute reasonable notice.If applicable,you will remain responsible
for any deficiency that is due after we have applied any such net proceeds.To the extent permitted by applicable law,in the event an action is brought to enforce or interpret
this Lease Agreement,the prevailing party shall be entitled to reimbursement of all costs including,but not limited to,reasonable attorney fees and court costs incurred.
13. Ownership of Product; Assignment. YOU HAVE NO RIGHT TO SELL, TRANSFER, ENCUMBER, SUBLET OR ASSIGN THE PRODUCT OR THIS LEASE
AGREEMENT OR ANY SCHEDULE WITHOUT OUR PRIOR WRITTEN CONSENT(which consent shall not be unreasonably withheld).You agree that we may sell or
assign all or a portion of our interests,but not our obligations,in the Product and/or this Lease Agreement or any Schedule without notice to you even if less than all the
Payments have been assigned. In the event the remit to address for Payments is changed during the term of this Lease Agreement or any Schedule,then Company or the
Assignee will provide notice to you. In that event,the assignee(the"Assignee")will have such rights as we assign to them but none of our obligations(we will keep those
obligations)and the rights of the Assignee will not be subject to any claims,defenses or set offs that you may have against us. No assignment to an Assignee will release
Company from any obligations Company may have to you hereunder. The Maintenance Agreement you have entered into with a Servicer will remain in full force and effect
with Servicer and will not be affected by any such assignment. You acknowledge that the Assignee did not manufacture or design the Product and that you have selected the
Manufacturer,Servicer and the Product based on your own judgment.
14. Renewal; Return of Product. UNLESS EITHER PARTY NOTIFIES THE OTHER IN WRITING AT LEAST THIRTY(30)DAYS,BUT NOT MORE THAN ONE
HUNDRED TWENTY(120)DAYS,PRIOR TO THE EXPIRATION OF THE MINIMUM TERM OR EXTENSION OF SUCH SCHEDULE,AFTER THE MINIMUM
TERM OR ANY EXTENSION OF ANY SCHEDULE TO THIS LEASE AGREEMENT,SUCH SCHEDULE WILL AUTOMATICALLY RENEW ON A MONI'II-TO-
MONTH BASIS;PROVIDED,HOWEVER,THAT AT ANY TIME DURING ANY MONTH-TO-MONTH RENEWAL,WE HAVE THE RIGHT,UPON THIRTY(30)
DAYS NOTICE,TO DEMAND THAT THE PRODUCT BE RETURNED TO US IN ACCORDANCE WITH THE TERMS OF THIS SECTION 14.Notwithstanding the
foregoing,nothing herein is intended to provide,nor shall be interpreted as providing,(a)you with a legally enforceable option to extend or renew the terms of this Lease
Agreement or any Schedule,or(b)us with a legally enforceable option to compel any such extension or renewal.At the end of or upon termination of each Schedule,you
shall immediately make arrangements to have the Product subject to such expired Schedule picked up by us(or our designee),in as good condition as when you received it,
except for ordinary wear and tear.Company(or our designee)shall bear shipping charges.You must pay additional monthly Payments at the same rate as then in effect
under a Schedule,until(i)you provide notice to us prior to the expiration of the minimum term or extension of any Schedule and(ii)the Product is picked up by us or our
designees and is received in good condition and working order by us or our designees. Notwithstanding anything to the contrary set forth in this Lease Agreement,the
parties acknowledge and agree that we shall have no obligation to remove,delete,preserve,maintain or otherwise safeguard any information,images or content retained by
or resident in any Products leased by you hereunder,whether through a digital storage device,hard drive or other electronic medium("Data Management Services"). If
desired,you may engage Company to perform Data Management Services at then-prevailing contracted rates pursuant to your Maintenance Agreement or other agreement
with Company. You acknowledge that you are responsible for ensuring your own compliance with legal requirements in connection with data retention and protection and
that we do not provide legal advice or represent that the Products will guarantee compliance with such requirements. The selection,use and design of any Data Management
Services, and any decisions arising with respect to the deletion or storage of data, as well as the loss of any data resulting therefrom, shall be your sole and exclusive
responsibility
15. Miscellaneous.It is the intent of the parties that this Lease Agreement and any Schedule shall be deemed and constitute a"finance lease"as defined under and governed by
Article 2A of the UCC.ORAL AGREEMENTS OR COMMITMENTS TO LOAN MONEY,EXTEND CREDIT OR TO FORBEAR FROM ENFORCING REPAYMENT
OF A DEBT INCLUDING PROMISES TO EXTEND OR RENEW SUCH DEBT ARE NOT ENFORCEABLE.YOU AGREE THAT THE TERMS AND CONDITIONS
CONTAINED IN THE CONTRACT, THIS LEASE AGREEMENT, AND IN EACH SCHEDULE MAKE UP THE ENTIRE AGREEMENT BETWEEN US
REGARDING THE LEASING OR RENTAL OF THE PRODUCT AND SUPERSEDE ALL PRIOR WRITTEN OR ORAL COMMUNICATIONS,UNDERSTANDINGS
OR AGREEMENTS BETWEEN THE PARTIES RELATING TO THE SUBJECT MATTER CONTAINED HEREIN, INCLUDING, WITHOUT LIMITATION,
PURCHASE ORDERS.Any purchase order,or other ordering documents,will not modify or affect this Lease Agreement or any Schedule and shall serve only the purpose
of identifying the equipment ordered. You authorize us to supply any missing"configure to order"number("CTO"), other equipment identification numbers(including,
without limitation,serial numbers),agreement/schedule identification numbers and/or dates in this Lease Agreement or any Schedule.You acknowledge that you have not
been induced to enter into this Lease Agreement by any representation or warranty not expressly set forth in this Lease Agreement.Neither this Lease Agreement nor any
Schedule is binding on us until we sign it.ANY CHANGE IN ANY OF THE TERMS AND CONDITIONS OF THIS LEASE AGREEMENT OR ANY SCHEDULE
MUST BE IN WRITING AND SIGNED BY BOTH PARTIES. If we delay or fail to enforce any of its rights under this Lease Agreement with respect to any or all
Schedules,we will still be able to enforce those rights at a later time.All notices shall be given in writing and sent either(a)by certified mail,return receipt requested,or
recognized overnight delivery service,postage prepaid,addressed to the party receiving the notice at the address shown on the front of this Lease Agreement,or(b)by
facsimile transmission,with oral confirmation,to the facsimile number shown below such party's signature on this Lease Agreement.Either party may change its address or
facsimile number by giving written notice of such change to the other party.Notices shall be effective on the date received.Each of our respective rights and indemnities
will survive the termination of this Lease Agreement and each Schedule.If more than one customer has signed this Lease Agreement or any Schedule,each customer agrees
that its liability is joint and several.It is the express intent of the parties not to violate any applicable usury laws or to exceed the maximum amount of time price differential
or interest,as applicable,permitted to be charged or collected by applicable law,and any such excess payment will be applied to payments in the order of maturity,and any
remaining excess will be refunded to you. We make no representation or warranty of any kind,express or implied,with respect to the legal,tax or accounting treatment of
this Lease Agreement and any Schedule and you acknowledge that we are an independent contractor and not your fiduciary. You will obtain your own legal,tax and
accounting advice related to this Lease Agreement or any Schedule and make your own determination of the proper accounting treatment of this Lease Agreement or any
Schedule. We may receive compensation from the Manufacturer or supplier of the Product in order to enable us to reduce the cost of leasing or renting the Product to you
under this Lease Agreement or any Schedule below what we otherwise would charge. If we received such compensation,the reduction in the cost of leasing or renting the
Product is reflected in the Minimum Payment specified in the applicable Schedule. To the fullest extent permitted by applicable law,you authorize us or our agent to obtain
credit reports and make credit inquiries regarding you and your financial condition and to provide your information,including payment history,to our assignee and third
parties having an economic interest in this Lease Agreement,any Schedule or the Product.
16. Governing Law, Jurisdiction, Waiver of Trial By Jury and Certain Rights and Remedies Under The Uniform Commercial Code. YOU AGREE THAT THIS LEASE
AGREEMENT AND ANY SCHEDULE WILL BE GOVERNED UNDER THE LAW FOR THE STATE WHERE YOUR PRINCIPAL PLACE OF BUSINESS OR
RESIDENCE IS LOCATED. YOU ALSO CONSENT TO THE VENUE AND NON-EXCLUSIVE JURISDICTION OF ANY COURT LOCATED IN THE STATE
WHERE YOUR PRINCIPAL PLACE OF BUSINESS OR RESIDENCE IS LOCATED TO RESOLVE ANY CONFLICT UNDER THIS LEASE AGREEMENT. TO
THE EXTENT NOT PROHIBITED BY APPLICABLE LAW,THE PARTIES TO THIS LEASE AGREEMENT EACH WAIVE THE RIGHT TO TRIAL BY JURY IN
THE EVENT OF A LAWSUIT.TO THE EXTENT PERMITTED BY APPLICABLE LAW,YOU WAIVE ANY AND ALL RIGHTS AND REMEDIES CONFERRED
UPON A CUSTOMER OR LESSEE BY SECTIONS 508-522 OF ARTICLE 2A OF THE UCC THAT YOU MAY HAVE AGAINST US(BUT NOT AGAINST THE
MANUFACTURER OF THE PRODUCT).TO HELP THE GOVERNMENT FIGHT THE FUNDING OF TERRORISM AND MONEY LAUNDERING ACTIVITIES,
FEDERAL LAW REQUIRES ALL FINANCIAL INSTITUTIONS TO OBTAIN,VERIFY AND RECORD INFORMATION THAT IDENTIFIES EACH PERSON WHO
Custom Initials
Page 3 of 4
(Rev. 06.19) 56
OPENS AN ACCOUNT. WHAT THIS MEANS FOR YOU: WHEN YOU OPEN AN ACCOUNT,WE WILL ASK FOR YOUR NAME,ADDRESS AND OTHER
INFORMATION THAT WILL ALLOW US TO IDENTIFY YOU. WE MAY ASK TO SEE IDENTIFYING DOCUMENTS.
17. Counterparts; Facsimiles.Each Schedule may be executed in counterparts. The counterpart which has our original signature and/or is in our possession or control shall
constitute chattel paper as that term is defined in the UCC and shall constitute the original agreement for all purposes,including,without limitation,(a)any hearing,trial or
proceeding with respect to such Schedule,and(b)any determination as to which version of such Schedule constitutes the single true original item of chattel paper under the
UCC.If you sign and transmit a Schedule to us by facsimile or other electronic transmission,the facsimile or such electronic transmission of such Schedule,upon execution
by us(manually or electronically,as applicable),shall be binding upon the parties.You agree that the facsimile or other electronic transmission of a Schedule containing
your facsimile or other electronically transmitted signature, which is manually or electronically signed by us, shall constitute the original agreement for all purposes,
including,without limitation,those outlined above in this Section.You agree to deliver to us upon our request the counterpart of such Schedule containing your original
manual signature.
18.State and Local Government Provisions. If the Customer is a State or political subdivision of a State,as those terms are defined in Section 103 of the Internal Revenue Code,
the following additional terms and conditions shall apply:
(a) Essentiality.During the term of this Lease Agreement and any Schedule,the Product will be used solely for the purpose of performing one or more governmental or
proprietary functions consistent with the permissible scope of your authority.You represent and warrant that the use of the Product is essential to performing such
governmental or proprietary functions.
(b) Non-Appropriation/Non-Substitution.(i)If your governing body fails to appropriate sufficient monies in any fiscal period for rentals and other payments coming due
under a Schedule to this Lease Agreement in the next succeeding fiscal period for any equipment which will perform services and functions which in whole or in part
are essentially the same services and functions performed by the Product covered by any such Schedule,then a"Non-Appropriation"shall be deemed to have occurred.
(ii)If a Non-Appropriation occurs,then:(A)you must give us immediate notice of such Non-Appropriation and provide written notice of such failure by your governing
body at least sixty(60)days prior to the end of the then current fiscal year or if Non-Appropriation has not occurred by such date,immediately upon Non-Appropriation,
(B)no later than the last day of the fiscal year for which appropriations were made for the rental due under any Schedule to this Lease Agreement(the"Return Date"),
you shall make available to us(or our designee)all,but not less than all,of the Product covered by such Schedule to this Lease Agreement,at your sole expense,in
accordance with the terms hereof,and(C)any Schedule to this Lease Agreement shall terminate on the Return Date without penalty or expense to you and you shall not
be obligated to pay the rentals beyond such fiscal year,provided that(x)you shall pay any and all rentals and other payments due up through the end of the last day of
the fiscal year for which appropriations were made and(y)you shall pay month-to-month rent at the rate set forth in any such Schedule for each month or part thereof
that you fail to make available to us(or our designee)the Product as required herein.(iii)Upon any such Non-Appropriation,upon our request,you will provide an
opinion of independent counsel or other legally designated authority(who shall be reasonably acceptable to us),in form reasonably acceptable to us,confirming the
Non-Appropriation and providing reasonably sufficient proof of such Non-Appropriation.
(c) Funding Intent.You represent and warrant to us that you presently intend to continue this Lease Agreement and any Schedule hereto for the entire term of such Schedule
and to pay all rentals relating to such Schedule and to do all things lawfully within your power to obtain and maintain funds from which the rentals and all other
payments owing under such Schedule may be made.The parties acknowledge that appropriation for rentals is a governmental function to which you cannot contractually
commit yourself in advance and this Lease Agreement shall not constitute such a commitment. To the extent permitted by law, the person or entity in charge of
preparing your budget will include in the budget request for each fiscal year during the term of each Schedule,respectively,to this Lease Agreement an amount equal to
the rentals(to be used for such rentals)to become due in such fiscal year,and will use all reasonable and lawful means available to secure the appropriation of money
for such fiscal year sufficient to pay all rentals coming due during such fiscal year.
(d) Authority and Authorization.(i)You represent and warrant to us that:(A)you are a State or political subdivision of a State,as those terms are defined in Section 103 of
the Internal Revenue Code; (B)you have the power and authority to enter into this Lease Agreement and all Schedules to this Lease Agreement; (C)this Lease
Agreement and all Schedules to this Lease Agreement have been duly authorized,executed and delivered by you and constitute valid,legal and binding agreement(s)
enforceable against you in accordance with their terms;and(D)no further approval,consent or withholding of objections is required from any governmental authority
with respect to this Lease Agreement or any Schedule to this Lease Agreement.(ii)If and to the extent required by us,you agree to provide us with an opinion of
independent counsel or other legally designated authority(who shall be reasonably acceptable to us)confirming the foregoing and other related matters,in form and
substance acceptable to us. (iii)You agree to take all required actions and to file all necessary forms, including IRS Forms 8038-G or 8038-GC, as applicable,to
preserve the tax exempt status of this Lease Agreement and all Schedules thereto. (iv)You agree to provide us with any other documents that we may reasonably
request in connection with the foregoing and this Lease Agreement.
(e) Assignment. You agree to acknowledge any assignment to the Assignee in writing,if so requested,and,if applicable,to keep a complete and accurate record of all such
assignments in a manner that complies with Section 149(a)of the Internal Revenue Code and the regulations promulgated thereunder.
IN WITNESS WHEREOF,the parties have executed this Lease Agreement as of the dates set forth below.
THE PERSON SIGNING THIS LEASE AGREEMENT ON BEHALF OF THE CUSTOMER REPRESENTS THAT HE/SHE HAS THE AUTHORITY TO DO SO.
CUSTOMER Accepted by:
By: X By.
Authorized Signer Signature Authorized Signer Signature
Printed Name: Printed Name: Michael Sanguine
Title: Date: Title: Regional Vice President of Sales Date: 12/1/2021
Facsimile Number: Facsimile Number:
Page 4 of 4
(Rev. 06.19) 57
U.S. Communities Master Lease Agreement Addendum
City of Winter Springs, Florida
This U.S. COMMUNITIES MASTER LEASE AGREEMENT ADDENDUM (this "Addendum"), dated
as of the day of , 20___, is to that certain U.S. Communities Master Lease
Agreement (the "Agreement"), between Ricoh USA, Inc. ("Company," ..we," or "us") and the CITY OF
WINTER SPRINGS, as customer("Customer"or"you"),dated
The parties,intending to be legally bound, agree that the Agreement shall be modified as follows:
1. Agreement. Notwithstanding anything to the contrary in the Agreement, the entire Agreement shall
consist of the terms and conditions of the Contract, the Agreement, any Schedule issued pursuant
thereto,and this Addendum. This Addendum shall take precedence over the Agreement,Schedule,and
Contract.
2. Payments. Notwithstanding anything to the contrary in the Agreement, Payments will be due and
payable as provided by the Florida Local Government Prompt Payment Act s.218.70 et. seq.,Florida
Statutes (the "Act"). The applicable interest rate for all payments due and not made within the time
specified in the Act shall be as provided in the Act.
3. Title: Recording. Paragraph 9 of the Agreement is amended to state as follows: "We are the owner of
and will hold title to the Product(except for any Software). You will keep the Product free of all liens
and encumbrances. Except as reflected on any Schedule,you agree that this lease Agreement is a true
lease." The remainder of the Paragraph is stricken.
4. Default. Paragraph 11 is amended to provide that Default may occur if Customer fails to pay any
Payment or any other amount within forty-five (45)days of its due date. The remaining provisions of
Paragraph 11 shall continue in full force and effect.
5. Attorney's Fees. Notwithstanding anything to the contrary in the Agreement, should either party bring
an action to enforce any of the terms of this Agreement or Addendum, each party shall bear its own
costs and expenses of such action including,but not limited to, reasonable attorney's fees, whether at
settlement,trial or on appeal.
6. Venue. Venue shall only be properly placed in Seminole County, Florida for state court actions and
Orlando,Florida for federal actions.
7. Sovereign Immunity. Nothing contained in this Addendum or Agreement shall be construed as or
constitute a waiver of Customer's right to sovereign immunity as provided under Section 768.28,
Florida Statutes.
8. Except to the extent modified by this Addendum,the terms and conditions of the Agreement will remain
unchanged and shall continue in full force and effect.
IN WITNESS WHEREOF,each party has caused its duly authorized officer to execute this Addendum, as
of the date first written above.
CUSTOMER: RICOH USA, INC.
X 7a� 12/1/2021
Authorized Signature Date Authorized Signature 61 Date
Michael Sanguine - Vice President of Sales
Print Authorized Signer Name Title Print Authorized Signer Name Title
1
58
• • i
1► ►�in� ► ' Customer No.
Sales order Account Manager Cindy Smith
BILL TO SHIPTO
Company Name: City of Winter Springs Location: City of Winter Springs
BILL TO: 1126 E State Road 434 ADDRESS: 1126 E State Road 434
CITY/STATE/ZIP: Winter Springs FL 32708 CITY/STATE/ZIP: Winter Springs FL 32708
PHONE: 407-327-7571 EMAIL: !Duryea@winterspringsfl.org FAX: 407-327-4753
Extended
• DESCRIPTION
1 Ricoh IM C4500 w/4 Trays, Finisher, & Fax (CH East Mailroom) $220.70 Lease
1 Ricoh IM C4500 w/4 Trays, Finisher, & Fax (CH West Mailroom) $220.70
1 Ricoh IM 430F w/2 Trays & Cabinet (PD Record / Lobby) $89.40
1 Ricoh IM C4500 w/4 Trays, Finisher, & Fax (PD Patrol) $220.70
1 Ricoh IM C2500 w/2 Trays & Fax (PW Admin) $165.08
TRADE IN Promotion: Model# Copy Count Serial No.
Total Monthly Payment:$ 916.58 plus tax,per month. 60 Months(lease term) FMV (lease Type) _ µ
Maintenance Agreement Options
TSS: Total Service &Supplies Excess Billing Charge Frequency: Monthly
Includes:All parts, labor&supplies. Excludes: paper, staples, network services & delivery of supplies.
B&W images $ Per Page for Per Page Images Per Month Overages= $ 0.00500 per page C4500's
Colorimages $ Per Page for Per Page Images Per Month Overages= $ 0.03950 per page
B&W prints $ Per Page for Per Page Prints Per Month Overages= $ 0.00850 per page 430F&C2500's
Color prints $ Per Page for Per Page Prints Per Month Overages= $ 0.05500 per page
IMPORTANT. All equipment must be attached to a commercial grade surge protector
Terms continued on reverse side
SPECIAL INSTRUCTIONS:
Sissine's will satisfy and return the existing leases, identified on the Attachment A hereto, Tax
at no additional charge.
TOTAL Lease
NOTE: No terms or conditions,expressed or implied,are authorized unless they appear on the original Purchase Agreement. All orders are subject to approval by Corporate
Representative of SISSINE'S OFFICE SYSTEMS,INC and become valid upon execution of Corporate signature.There will be a 20%Restocking Fee assessed for any
equipment that is ordered by Sissine's and not accepted by the customer. All equipment and supplies remain the property of SISSI NE'S until paid in full,
TERMS CONTINUED ON REVERSE SIDE(Page 2).
PURCHASER'S signature Date Title
Printed name of signer Sissine's Corporate Representative Approval
59
This information is confidential and proprietary to Sissine's Office Systems, Inc.
TERMS AND CONDITIONS
SERVICE CALLS
Sissine's Office Systems,Inc.(Sissine's)will respond to all service calls as reasonably requested by the(Customer)at no additional charge for labor.Service is to be
performed during normal working hours(8:00am—5:00pm,Monday—Friday),not including Saturdays,Sundays or Holidays.Sissine's must be notified prior to the
change of the geographical location of the equipment.Any damage which may occur during or as a result of moving the equipment will not be covered under this
Agreement.
PART REPLACEMENT
There is no additional charge for normal replacement parts,unless otherwise stated as an""Exception""on the front of this Agreement. Damage resulting from
accident,theft,abuse,power surges,excessive usage,lightening and other acts of God,or damage resulting from the use of unauthorized/incompatible supplies or
repairs by anyone other than an authorized Sissine's Representative shall not be covered by this Agreement and shall be the responsibility of the Customer.Sissine's
shall not be responsible for delays or inability to provide service calls due to accidents,embargoes,acts of God,or any other event beyond Sissine's control.This
Agreement does not cover the installation or service of any accessory items or major equipment overhauls. It is the Customer's responsibility to ensure the correct
wired outlet and commercial grade surge protection are provided for and connected to the equipment listed in this Agreement,excluding ASA.
AGREEMENT TERMS
This Agreement begins after signature by both parties and when you receive the Product and it is installed,you agree to inspect it to determine it is in good working
order.Scheduled Payments(as specified in the applicable Schedule)will begin on or after the Product acceptance date("Effective Date").You agree to sign and
return to us a delivery and acceptance certificate (which may be done electronically)within five (5)business days after any Product is installed confirming that the
Product has been delivered,installed,and is in good condition and accepted for all purposes under the Agreement.The term of this Agreement is 60 months from the
Effective Date.The Customer agrees to comply with any billing procedures designated by Sissine's,including notifying Sissine's of the meter count at the end of each
month if not electronically monitored.Contractual allowances do not roll over from billing cycle to billing cycle.When no meter count is received,billing will process
using last meter count on record. Falsifying meter counts will result in breach of the Agreement(see OBLIGATIONS AND REMEDIES).This Agreement is not
assignable or transferable to a third party without the written consent of Sissine's. Past due accounts are subject to interest as provided in the Florida Local
Government Prompt Payment Act,s.218.70,et.seq., Florida Statutes.This agreement may be modified only by written agreement and not be course of
performance. Sissine's reserves the right to change or terminate terms and agreements at any time.
CHARGE ACCOUNT TERMS
The Customer can establish a charge account after a completed and signed Sissine's Confidential Credit Application has been submitted to and approved by
Sissine's Corporate Office.All equipment,supplies,and parts remain the property of Sissine's until paid in full.Payment shall be due and payable as provided by the
Florida Local Government Prompt Payment Act,s.218.70,et.seq.,Florida Statutes.
INDEMNITY
The parties recognize that Sissine's is an independent contractor.Sissines'agrees to assume liability for and Sissine's agrees to indemnify,hold harmless,and
defend the City,its commissioners,mayor,officers,employees,agents,and attorneys of,from,and against all liability and expense,including reasonable attorney's
fees,in connection with any and all claims,demands,damages,actions,causes of action,and suits in equity of whatever kind or nature,including claims for personal
injury,property damage,equitable relief,or loss of use,arising directly or indirectly out of or in connection with as a result of Indemnifying Party's breach of this
agreement and/or deliberate act or omission of Sissine's,its officers,employees,agents,and representatives. Sissine's liability hereunder shall include all attorney's
fees and costs incurred by the Customer in the enforcement of this indemnification provision. For purposes of this indemnification,this includes claims made by the
employees of Sissine's against the Customer,and Sissine's hereby waives its entitlement,if any,to immunity under Section 440.11,Florida Statutes. Nothing in this
agreement is intended to the benefit of any third party for the purposes of allowing any claim which would otherwise be barred under the doctrine of sovereign
immunity or by operation of the law.This waiver has been specifically and mutually negotiated by the parties.
OBLIGATIONS AND REMEDIES
In addition to the terms above,and except as otherwise provided herein,if the Customer breaches or terminates this agreement before the expiration date for any
reason of convenience,the Customer shall pay Sissine's all accrued and unpaid amounts plus liquidated damages as follows. Liquidated damages is an amount
equal to seventy-five percent(75%)of the average monthly copy usage billing based on the copy average usage invoiced for the three(3)months prior to the breach
of agreement by the Customer,multiplied by the number of months remaining in the current term. If there are fewer than three (3)months prior to any such breach,
the amount will be determined from the average per month based on the month(s)preceding the breach.Customer waives the right to recover any consequential
damages against Sissine's. Florida law is applicable to the resolution of any dispute under this agreement and venue for any dispute shall be in Seminole County,
Florida.Should Sissine's fail to comply with a material requirement of this Agreement,Customer shall provide a thirty(30)day notice to cure in writing. If within forty-
five(45)days after receipt of the notice,Sissine's does not cure or provide a reasonable plan to cure,the Customer shall send a notice of intent to cancel Agreement,
wherein the maintenance shall be canceled in seven(7)days if the breach by Sissine's has not been cured.Customer shall be relieved of any further payments to
Sissine's for services hereunder.Should either party bring an action to enforce any of the terms of this Agreement,each party shall bear its own costs and expenses
of such action including,but not limited to,reasonable attorney's fees,whether at settlement,trial or on appeal.BOTH SISSINE'S AND THE CUSTOMER AGREE TO
WAIVE THEIR RIGHT TO A TRIAL BY JURY IN ANY LITIGATION RELATED TO THIS AGREEMENT.
E-VERIFY
1. Pursuant to section 448.095, Florida Statutes,beginning January 1,2021,contractors,which shall include Sissine's,shall register with and use the U.S.Department of
Homeland Security's E-Verify system,hftps:He-verify.uscis.gov/emp,to verify the work authorization status of all employees hired on and after January 1,2021.
2. Subcontractors
a. Sissine's shall also require all subcontractors performing work under this Agreement to use the E-Verify system for any employees they may hire during the term
of this Agreement.
b. Sissine's shall obtain from all such subcontractors an affidavit stating the subcontractor does not employ,contract with,or subcontract with an unauthorized alien,
as defined in section 448.095,Florida Statutes.
c. Sissine's shall provide a copy of all subcontractor affidavits to the City upon receipt and shall maintain a copy for the duration of the Agreement.
3. Sissine's must provide evidence of compliance with section 448.095,Florida Statutes.Evidence shall consist of an affidavit from Sissine's stating all employees hired on
and after January 1,2021 have had their work authorization status verified through the E-Verify system and a copy of their proof of registration in the E-Verify system.
4. Failure to comply with this provision is a material breach of the Agreement,and shall result in the immediate termination of the Agreement without penalty to the City.
Sissine's shall be liable for all costs incurred by the City securing a replacement Agreement,including but not limited to,any increased costs for the same services,any
costs due to delay,and rebidding costs,if applicable.
PAYMENTS
Notwithstanding anything to the contrary in the Agreement, Payments will be due and payable as provided by the Florida Local Government Prompt Payment Act s.218.70
et.seq., Florida Statutes(the"Act"). The applicable interest rate for all payments due and not made within the time specified in the Act shall be as provided in the Act.
This information is confidential and proprietary to Sissine's Office Systems, Inc. 60
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Service Level Agreement
1. Guaranteed 4 hour Response Sissine's will Guaranteed 4 Hour Response time. Sissine's offers
"Unlimited Service" Calls within standard hours and can establish Automatic Weekly& Quarterly
Service Calls to ensure a 99%uptime. There is "No Additional Charge"for the service above.
2. Downtime is an average over a 30-day window from Monday thru Friday Sam to 5pm. If the machine is
up and running but has a squeaking noise and is still operable then the device is by definition not down.
Downtime is defined by the device not being able to produce copies/prints.
3. Guaranteed Loaner—If a machine is down for more than 24 Hours, Sissine's will provide a Loaner
within 48 hours or Less. In regards to Repeat Calls,if there are 4 Repetitive Service Calls on the Same
Issue within a 30 day time frame Sissine's will provide a Loaner Device.
4. Guaranteed Fulfillment—If a Loaner device is not provided within 48 hours, Sissine's will fulfill
printing the Job at the Sissine's Office or at a Local Print Shop to ensure any deadlines are met.
5. Automatic Weekly Service Calls— Sissine's can setup Automatic Weekly and or Quarterly Service Calls
to ensure a 99%uptime. There is "No Additional Charge"for the service above.
6. Replacement Guarantee - If a service call is placed 4 times on a machine for the same issue,within a
30-day time period,you will receive an equivalent loaner device of equal or greater speed and capacity. If
the machine cannot be fixed to 100%functionality,while Sissine's is working on the device at our office
and getting the Manufacturer involved then you will receive an equivalent Replacement device of equal
or greater speed or capacity. The time frame for the actual replacement device after the previous steps
have been taken will be no longer than 45 days. The City of Winter Springs will not be out a device
during this process as we will have a Loaner in place.
7. 5 Year Performance Guarantee- Sissine's Office Systems is so confident in the reliability of our latest
Digital Solutions that we'll guarantee performance of the equipment for up to 5 Years. That's right! If
your Sissine's System Copier/Printer/Scanner/Fax) does not perform to specification, and in the unlikely
event that we are unable to repair the equipment in your office,we'll provide you with a free,No-Hassle
loaner until the repair has been fully addressed. If there are reoccurring issues that cannot be resolved,we
will replace your machine with a machine of equivalent features at no cost to you. This guarantee applies
to all Sissine's Equipment covered by our locally backed"Total Service and Supply Program".
PURCHASER'S signature Date Title
❑GZyGC�ZGLG�L�
Printed name of signer Sissine's Corporate Representative Approval
62