HomeMy WebLinkAboutVeytec, Inc Credit Card Scripting Scope of Work - 2020 03 25 _�z V
Veytec, Inc
0 2418 Silver Star Roal-1. V
Orlando,Fl 32804
SOW for Professional Services to City of Winter Springs
0
Credit Card Scripting
Date Services Performed By: Services Performed For:
A-larch 25,2020 Veytec,Inc City of%X`inter Springs
2418 Silver Star Road 11.26 L'.State,Rd 434
Orland:),F132804 V,"inter Springs,:UL32708
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This Statement of Work(SOW) outlines the scope of professional services by Veytec,Inc("Contractor")
in support of City of Winter Springs ("Client").Veytec will execute the project as outlined.
Objective
The objective of the services defined below is to
1) Integrate UCCX with credit card payment system to allow for automated credit card payments
through the call tree without an agent.
Veytec Responsibilities
Veytec,Inc shall execute the following-
Assessment of existing network and configuration.
> Gather network information and document as necessary.
> Accomplish the tasks designated in the Project Plan and stay within scope of project.
> Provide any additional information needed for network access.
> Share recommendations and provide a Statement of Work(SOW) for any follow-on services
recommended.Any recommendations are intended to increase efficiency and implement best
practice design.
> All work is to be executed during business hours (Mon-Fri, 8am-5pin)with no impact to users in
the production environment unless otherwise coordinated prior to execution.
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Client Responsibilities
Client is responsible for the following:
➢ Provide any required data or information pertinent to the configuration of the solution
➢ Provide a safe and secure environment during the implementation process
➢ Provide needed credentials and authorizations for entry into the facilities and server room
➢ Perform backups prior to commencement of the project.
➢ Perforin all physical racking,cabling,etc.
➢ Responsible for any increased licenses or expansions that may occur in the future.
➢ Provide engineering assistance outside of normal business hours during established maintenance
windows.
Project Plan
The Project Plan will have with multiple phases in order to cover all services requested.
1. Phase I-Plan:
a. Requirements
i. Distributed via email to contractor
b. Design
i. Gather any additional information necessary
ii. Create script to accomplish requirements
iii. Assist customer with User Acceptance Testing as needed
2. Phase I1—Implement:
a. Deploy
i. Implement script to UCCX
ii. Verifies script is functioning as intended
b. Test
i. Customer conducts UAT and verifies script
3. Phase III-Documentation and Training:
a. Documentation
i. Provide any necessary documentation
b. Training
i. No training is included.
ii. Customer can contact contractor for changes to script as needed
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Price and Payment Terms
Customer agrees to provide reasonable access to facilities,equipment,and personnel necessary to
complete this effort. Unless otherwise noted,all work shall be performed during normal business hours
(8am—5pm) at the location indicated. Veytec will invoice upon completion,but no less often than
monthly. Customer agrees to make timely payment for services rendered,including partial payments
prior to final acceptance.
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Phase Rate Cost Details
Houts
Complete all tasks outlined in Phase I section of
20 $185/hr. $3,700 the Project Plan.
Complete all tasks outlined in Phase II of the
24
$185/hr. $4,440 Project Plan.
Complete all tasks outlined in Phase III of the
1 $185/hr. $185 Project Plan.
Cost of travel for days on-site throughout the
NA NA duration of the Project.
Fixed Price—
Services will be provided on a not exceed fixed
price basis. Price includes expenses such as
travel,lodging,etc. If provided,time estimates
are for planning and scheduling purposes only.
5e�-vice, Total $$,325 ❑Time and Materials-Services will be
provided on a time,materials,and expense basis.
Customer understands the estimate provided is a
good faith estimate,but may be exceeded with
prior written notification.
Werk Type and Rates
Pricing above is inclusive of travel required for the project as described. Contractor has scoped the cost
of this project to be completed from start to finish(with exceptions being on weekends and major federal
holidays). Any client driven pauses to the project or changes in scope may result in additional expenses
to the client. Contractor will clearly identify during coordination meetings or communications if there are
potential delays in work which could result in a change in scope or expenses. See below for work type
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and rates.Rates may be superseded by any agreement previously established between client and
contractor.
All work for this project is covered by the Advanced Scripting rate below.
Work Rate Peqwremew
Advanced Scripting $185/hour 0.5-hour increments
Acceptance Criteria
Customer agrees that the following conditions define the complete set of Acceptance criteria associated
with this project. Customer agrees to provide a timely review and Acceptance for efforts submitted by
Veytec as being complete.
❑Upon completion of the hours identified in this Statement of work.
Upon completion of the tasks outlined in the Project Plan within this document.
Project Change Control Procedure
The following process will be followed if a change to this SOW is required:
• A Project Change Request(PCR)will be the vehicle for communicating change.The PCR must
describe the change,the rationale for the change,and the effect the change will have on the project.
• Both Parties will review the proposed change and approve it for further investigation or reject it.
• Upon completion of the investigation,both parties will review the impact of the proposed change
and,if mutually agreed,a Change Authorization will be executed and potentially an additional charge
levied.
A written Change Authorization and/or PCR must be signed by both parties to authorize
implementation of the investigated changes.
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IN WITNESS WHEREOF, the parties hereto have caused this SOW to be effective as of the day,
month and year first written above.
City of Winter Springs Veytec, Inc
Ba: By:
N Name:
Title: Title:
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