HomeMy WebLinkAboutWaste Pro of Florida Annual Evaluation Report 2020 05 29 WASTE PRO OF FLORIDA INC.
' ANNUAL EVALUATION REPORT
For the Period March 1,2019—February 29,2020
AUTHORITY: In accordance with the Solid Waste Agreement dated March 1, 2006 and amended on
January 28, 2020 between the City of Winter Springs and Waste Pro of Florida, Inc.,
Section 9.3, Contractor's performance shall be annually evaluated by City's
Authorized Representative and/or City Commission.
The evaluation shall be based in the level of service criteria set forth in paragraph 9.1
of the Solid Waste Agreement. For each criteria the Authorized Representative shall
evaluate and grade Contractor's performance as Unacceptable, Acceptable but Needs
Improvement,or Good.
'For each review criteria in which Contractor receives an unacceptable grade, the
Authorized Representative shall provide Contractor a written explanation of why
Contractor's performance was unacceptable and Contractor shall be given a
reasonable period of time, as determined by the Authorized Representative, to bring
its level of performance up to levels acceptable to the Authorized Representative.
EVALUATION:
Grade Scale: Good, Acceptable but Needs:Improvement, Unacceptable(requires explanation)
CRTFERu A:
The number of complaints received pursuant to paragraph 9.2 of the Solid Waste Agreement and Contractor's
erformance in resolvin the complaints in a professional and a dient manner.
GRADE:Ace table but Needs Improvement
EXPLANATION:
■ Complaints resolved in allowable time frame.
■ Quantity of complaints still within acceptable levels
Steady decrease in service issues over last 12 months and less than the prior 12 months.The annual spike
in service issues Burin the summer months requires improvement.
EXPECTED RESOLUTION DATE: Ongoing
CRITERIA B:
Contractor's responsiveness to direction 'ven by the Authorized Re resentative.
GRADE: Good
EXPLANATION:
Contractor has been very responsive to City directions), A City/Waste Pro mutually developed system of
dispatching service issues via e-mail directly to Waste Pro field personnel which has shown notable success in
reducing*re eat calls and escalations.
EXPECTED RESOLUTION DATE:NIA
CRITERA C:
The number of times that Contractor had to pay liquidated damages pursuant to.paragraph 25.0 of the Solid
Waste a eement.
GRADE:Good
m
EXPLANATION:
No li uidated damn es in this evaluation period.
EXPECTED RESOLUTION DATE:N/A __
CRITERIA D:
Contractor's participation in community meetin slevents s .onsored by City.
GRADE: Goad
EXPLANATION:
Contractor provided$5,000 in donations to City's 4'of July event during the evaluation period,fulfilling
contractual requirement. Special event support which included provision of toters and roll-offs was well
coordinatedlexecuted.In attendance and well-represented at all re nested meetiri s.
_ .
EXPECTED RESOLUTION DATE.N/A
CRITERIA E:
Contractor's financial viability to continue performing the collection and disposal service as required by this
-
GRADE: Good
EXPLANATION:Reviewed Audited Financial Statements at 12/31/19 (Vestal&Wiler CPAs
EXPECTED RESOLUTION DATE:NIA
CRITERIA F:
Contractor's compliance with its"Customer Service Policy".required by paragraph 9.4 of the Solid Waste
A Bement.
GRADE: Acceptable but Needs Improvement
EXPLANATION:
The previous!y i p lemented TracEZ sYstem was abandoned for the s stem described in CRITERIA B above.
EXPECTED RESOLUTION DATE:Ongoing
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CRITERIA G:
Injection.records of all collection vehicles.
GRADE: Good
EXPLANATION: Three(3)new vehicles in service in Winter Springs;two(2)trucks refurbished; all vehicles
under o annual DOT.ins ection and are serviced every 200 en 'ne hours.
EXPECTED RESOLUTION DATE:NIA
CERTIFICATION:
Certified by the undersiput, uthorized Representative of the City of Winter Springs,Florida:
Shawn Boyle,, ,:y Manager Date
Received tbyoctor,Waste Pro of Florida:
C or Date