HomeMy WebLinkAboutWaste Pro of Florida Annual Evaluation Report 2019 05 17Tk-r
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WASTE PRO OF FLORIDA, INC.
ANNUAL EVALUATION REPORT
For the Period March 1, 2018 – February 28, 2019
AUTHORITY: In accordance with the Solid Waste Agreement dated March 1, 2006 and amended on
December 13. 2010 and October 13, 2014 by and between the City of Winter Springs
and Waste Pro of Florida, Inc., Section 9.3, Contractor's performance shall be
annually evaluated by City's Authorized Representative and/or City Commission.
The evaluation shall be based in the level of service criteria set forth in paragraph 1.1
of the Solid Waste Agreement. For each criteria the Authorized Representative shall
evaluate and grade Contractor's performance as Unacceptable, Acceptable but Needs
Improvement, or Good.
For each review criteria in which Contractor receives an unacceptable grade, the
Authorized Representative shall provide Contractor a written explanation of why
Contractor's performance was unacceptable and Contractor shall be given a
reasonable period of time, as determined by the Authorized Representative, to bring
its level of performance Lip to levels acceptable to the Authorized Representative,
EVALUATION:
GradeScale.- Good, Accel)table but Needs Improvement, Unacceptable (requires explanation)
CRITERIA A:
The number of complaints received pursuant to paragraph 9,2 of the Solid Waste Agreement and
Contractor's performance in resolving the complaints in a professional and expedient manner.
EXPLANATION:
• Number of complaints stabilized and trending positively.
• Secondary level escalations peaked then improved 4"' quarter.
• Improved performance observed late in evaluation year must be maintained to change Grade f -()r
2019.
EXPECTED RESOLUTION DATE: I Origoin1gy
CRITERIA B:
Contractor's responsiveness to direction given by the Authorized
GR- �DE.___L.Good
EXPLANATION:
System of communication and retrieval of missed service pick-ur
EXPECTED RESOLUTION DATE: Ongoin(,--
CRITS RA C:
The number of times that Contractor had to pay liquidated damages pursuant to paragraph 25.0 of the
Solid Waste a<�reemerit.
GRADE: Good
fX -P �LN N -A—T 10- —N:
leo quidated damages in this evaluation
EXPECTED RESOLUTION DATE -
CRITERIA D:
Contractor"s partieip
t�io!_incoii-imunity_nieetiii(,,sleNentssponsored byCity.
GRAIyE; Good Wd—
EXPLANATION -
Contractor provided $5,000 in donations to City's 0' of July event during the evaluation period
fulfilling contract requirement, Special events support providing toters and roll offs is good.
EXPECTED RESOLUTION DATE:
CRITERIA E:
Contractor's -financial viability to continue performing the collection and disposal service as required by
this agreement.
GRADE: Good
EXPLANATION:
EXPECTED RESOLUTION DATE -
CRITERIA F:
Contractor's compliance with its "'Customer Service Policy" required by paragraph 9A of the Solid
GRADE: Acceptable but Deeds lr�rprs�yen�ent
EXPLANATION:
Newly introduce issue escalation tool showing promise.
EXPECTED RESOLUTION
CRITERIA G:
Inspe-Ition records of all collection vehicles.
GRADE: Good
EXPLANATION:
Inspection and maintenance of carriers meets and exceeds DCCT compliance standards as reported by
Jim Broxvii, Fleet Manager, Sanford on 5/15/19.
CERTIFICATION:
Certified by the undersigned Authorized Representative of the City of Winter Springs, Florida:
`1- X
Shawn Boyle, -0 � -ty Manager
Received kv C-ofitractor, Waste Pro of Florida:
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