Loading...
HomeMy WebLinkAbout2015 02 09 Consent 302 Utility Billing Front CounterCOMMISSION AGENDA ITEM 302 REQUEST: Informational Consent X Public Hearings Regular February 09, 2015 KS KL Regular Meeting City Manager Department The Utility/Public Works Department requests approval to contract with Casmir Construction & Remodeling for the expansion and remodeling of the Utility Billing counter and service area at a cost of $47,124. SYNOPSIS: Modifications are needed to the Utility Billing counter and service area to improve and enhance the customer service experience for those residents paying their bill in person. A design /build approach was undertaken with Casmir Construction & Remodeling of Winter Springs to address the modifications sought by the Finance Dept./Utility Billing team which includes enlarging the opening, custom cabinetry at the counter and surrounding workspaces, electrical /data modifications, lighting /ceiling changes, access modifications, and floor /wall finishes. CONSIDERATIONS: This project is needed to implement customer service improvements initiated by the Finance Dept./Utility Billing team which include updating and improving the counter and service area on the west side of the City Hall lobby. City Hall was built in 1986 and at that time Utility Billing functions did not occur in City Hall so the customer service areas were not designed with that customer service interface in mind. The project includes structural changes, new counters and cabinetry, expanded work stations, access modifications, improved manager viewing of the counter area, new flooring, ceiling lighting and tile replacement, data and power outlet relocations and painting. Consent 302 PAGE 1 OF 3 - February 09, 2015 The structural changes include enlarging the existing opening from 10'2" to 18'8" by installing a new header beam, reframing, and drywalling the new opening. This will allow the installation of four customer service stations similar to what you would typically see at a bank or other customer service interface area. The new arrangement will provide for improved interaction and privacy between the customer service rep (CSR) and customer by having small partitions between the stations and raising the height of the CSR work area to be level with the customer. One station will be wheel chair accessible. The existing roll down door will be removed and not replaced. All work stations and cabinetry will be plywood construction with a stained veneer. Counter tops will be a quartz solid surface material. In addition to the CSR work stations, storage cabinets and work space are being added to south side of the room (left side when facing) and along portions of the rear wall. The current south side opening to the hallway will be closed off. Finance Dept. staff initially contacted vendors who provide modular furniture for banks and other customer service based institutions. Quotes were received from Advantage Branch and Modular Bank Furniture for just the four customer service stations and the costs were $29,313.50 and $28,000, respectively. Casmir Construction and Remodeling has completed a custom design of the four customer service stations and the additional storage and cabinetry for $27,895.00 (quote attached) . Given the time sensitive nature needed to complete the work so to minimize the disruption to staff and customers, using Casmir also as the General Contractor is desirable. They can complete the work within 30 days whereas breaking out the work to several vendors would require about 60 to 75 days. This will also eliminate any coordination and installation issues which would occur with multiple contractors involved. Casmir's quote for the aforementioned remodeling scope of work is $19,229 plus the cabinet cost of $27,895 for a total cost of $47,124. This includes after hours or weekend work for those tasks that require it. City building plan review and permit/inspection fees are estimated at an additional $1,250. FISCAL IMPACT: The Utility Billing Counter Redesign project is included in the Utility Enterprise Fund Capital projects budget at a cost of $45,000. Sufficient funds from other Utility projects are available to be transferred into this project line code to cover the slight increase in cost. COMMUNICATION EFFORTS: This Agenda Item has been electronically forwarded to the Mayor and City Commission, City Manager, City Attorney /Staff, and is available on the City's Website, LaserFiche, and the City's Server. Additionally, portions of this Agenda Item are typed verbatim on the respective Meeting Agenda which has also been electronically forwarded to the individuals noted above, and which is also available on the City's Website, LaserFiche, and the City's Server; has been sent to applicable City Staff, Media/Press Representatives who have requested Agendas /Agenda Item information, Homeowner's Associations/Representatives on file with the City, and all individuals who have requested such information. This information has also been posted outside City Hall, posted inside City Hall with additional copies available for the General Public, and posted at five (5) different locations around the Consent 302 PAGE 2 OF 3 - February 09, 2015 City. Furthermore, this information is also available to any individual requestors. City Staff is always willing to discuss this Agenda Item or any Agenda Item with any interested individuals. RECOMMENDATION: Staff recommends the City Commission authorize the Utility/Public Works Department to contract with Casmir Construction and Remodeling of Winter Springs for the Utility Billing Customer Service Modifications at a cost of $47,124 plus 10% contingency and building permit fees estimated at $1,250 payable from the Utility Enterprise Fund Capital Projects line code. ATTACHMENTS: 1. Casmir Construction & Remodeling Proposal and Renderings (5 pages) Consent 302 PAGE 3 OF 3 - February 09, 2015 Casmir Construction & Remodeling 740 Mimosa Court Winter Springs, FL 32708 CGC1517386 PROPOSAL City of Winter Springs Public Works Water Billing Dept. Remodel Description Qty. Unit Unit Cost Remodel existing water department office Attachment No. 1 DATE: 1/24/2015 Ext. Cost Permitting. Set up visqueen curtain wall, Demo /haul in preparation for re- framing area. Enlarge opening in wall to lobby fabricate and install 14GA metal box header per Higgenbotham plans. Re -frame wall, drywall, finish and paint. Frame /Drywall /Paint wall to close off 1 opening to hall way at back left of office. 1 LS $19,229.00 $19,229.00 Cut -in frame /drywall /finish /paint new 3'x4' hollow metal Window to existing back office. Provide and install 5 MM vinyl plank flooring over cushioned underlayment. Relocate 3 way switch and outlets to accomodate new workstations. Install conduit and junction boxes for Low voltage does not include wiring. 2 Cabinet Fabrication /Installation and Countertops Fabricate Wood cabinets and doors per cabinet plans. Cabinets to be fabricated with 3/4 ", 1/2" and 1/4" maple veneer cabinet grade plywood for all exposed surfaces (all non - exposed areas to be cabinet grade Birch veneered plywood) and 1 LS $27,895.00 $27,895.00 Soft Maple. Stain color provided by owner. All Doors and Drawer hardware to be soft close Blumotion brand. 30 Day fabrication period required for production. Countertop to be a Quartz Cambria product (color by owner). Accepted by: Printed Name: Total: Scope of Work: Cabinet Fabrication 30 Days Time frame for interior remodel and cabinet installation 30 Days Includes haul away and disposal of construction debris assosicated with this project scope. Pricing based on a maximum 20 day pay cycle. Page 1 of 1 Date: $47,124.00 xl—o w ll toeo dept 9" 4' P3 n�n9 M }'tdrywo Pl o side. int FA 402 4�2 4 ©2 3 3 3 ....................... NOTE: See Structural drawings provided by Tiggenbotham Engineering, Inc. Tor details of creating opening n existing wall. Proposed Floor Plan Proposed Floor Plan Wall Legend Fxrsr�ny wnu inn /issue 8, 62" 1, 31 r 8" 8r v000 :ea woii 6,_4, 4, 11,_3" 11,_2" 4,_9" �� Sprngs Water Billing SR 434 Springs, FL 32708 Existing Floor Plan =7�t,d 5' 9, 3,_8, 1,_2. 3' 16" 1_12„ 3 52 ❑ FIFI 00 A -1 Int. Elev A -1 Int. Elev A -1 Int. Elev A -1 Int. El— A -1 Int Elev 1 � 1 4 A�2 L 402 4 © 2 3 3 3 00 interior Elev locater M o 0 e -1 mt. Elev e -1 mt. EIe� e -1 Int. Elev FF[ 3 6 3 9 2,_F, Lobby Elev o 0 0 0 C -1 Int. Elev C -1 Int. Elev C -1 Mt. El- C -1 Int. Elev Springs Water Billing SR 434 Springs, FL 32708 " A, Noted �.. _. Jl _. �� = � �� -r is -,;