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HomeMy WebLinkAbout2011 10 10 Consent 201 Requesting Approval of MUNIS Annual Maintenance AgreementCOMMISSION AGENDA ITEM 201 October 10, 2011 Regular Meeting Informational Consent X Public Hearings Regular KS JD Mgr. / Authorization REQUEST: Dept. Information Services requests Commission approve renewal and payment of the MUNIS annual maintenance and support agreement in the amount of $61,997 and authorize the City Manager and City Attorney to prepare and execute any and all applicable documents. SYNOPSIS: MUNIS is the financial accounting and utility billing application that supports the activities of the City. We wish to renew our maintenance agreement with Tyler Technologies, Inc. for an additional year via the attached addendum and obtain Commission approval to expend $61,997. CONSIDERATIONS: MUNIS is the City's enterprise financial software package. MUNIS software was acquired via an RFP process in 2000/2001. Tyler Technologies is the sole source vendor for MUNIS technical support and maintenance which provides database support and maintenance as well as upgrades as they are made available. The MUNIS maintenance and support agreement is renewable annually and is up for renewal for the period of 10 -01 -10 through 09- 30 -11. It covers all MUNIS software application modules. MUNIS software modules support $47,414 GUI support $ 2,700 OSDBA support $11,883 FISCAL IMPACT: $61,997. This item is budgeted in Information Services Department 1340. CITY OF WINTER SPRINGS, FLORIDA CITY" COMMISSION REGULAR MEETING - OCTOBER 10, 2011 CONSENT AGENDA ITEM "201" PAGE 2 OF 2 COMMUNICATION EFFORTS: This Agenda Item Has Been Electronically Forwarded to the Mayor and City Commission, City Manager, City Attorney /Staff, And Is Available on the City's Website, LaserFiche, And The City's Server. Additionally, Portions Of This Agenda Item Are Typed Verbatim On The Respective Meeting Agenda Which Has Also Been Electronically Forwarded To The Individuals Noted Above; And Which Is Also Available On The City's Website, LaserFiche, And The City's Server; Has Been Sent To Applicable City Staff, eAlert/eCitizen Recipients, Media/Press Representatives Who Have Requested Agendas /Agenda Item Information, Homeowner's Associations /Representatives On File With The City, And All Individuals Who Have Requested Such Information; This Information Has Been Posted Outside City Hall, Posted Inside City Hall With Additional Copies Available For The General Public, And Posted At Five (5) Different Locations Around The City. Furthermore, This Information Is Also Available To Any Individual Requestors. City Staff Is Always Willing To Discuss This Or Any Agenda Item With Anv Interested Individuals. RECOMMENDATION: Information Services requests Commission approve renewal and payment of the MUNIS annual maintenance and support agreement in the amount of $61,997 and authorize the City Manager and City Attorney to prepare and execute any and all applicable documents. ATTACHMENTS: ATTACHMENT 1- Annual Support Agreement and License Agreement for Munis Software (2 pages) ATTACHMENT 2 — Annual Agreement for OSDBA (2 pages) ATTACHMENT 3 — Invoices (5 Pages) ATTACHNENT 1 ANNUAL SUPPORT AGREEMENT AND LICENSE AGREEMENT FOR MUNIS@ SOFTWARE Invoice to: Contact: 3078 City of Winter Springs Joanne Dalka 1126 East State Rd., 434 Address: Winter Springs, FL 32708 Telephone: 407.327.1800 This Support and License Agreement (herein "Agreement ") is entered into between _City of Winter Springs (Licensee) with its principal place of business at 1126 East State Rd., 434, Winter Springs, FL and Tyler Technologies, Inc., MINIS Division, (Licensor) with its principal place of business at 370 US route One, Falmouth, Maine, 04105 on this 1st day of October 2011 The headings used in the Agreement are for reference purposes only and shall not be deemed a part of this Agreement. The Licensee agrees to purchase and MUNIS agrees to provide services for the products listed below in accordance with the following terms and conditions. i. Term of Agreement This Agreement is effective as of 10/01/11 and shall remain in force until 09/30/12 (one -year tern). Upon termination of this Agreement the Licensee may renew the Agreement for subsequent one -year periods at the then current fee structure as established by the Licensor. II. Scope of the Agreement Both parties acknowledge that this A M covers both Support and Licensing for the roducts listed below, used by the Licensee for the operations of City/Town Village School County Other (This Agreement is limited to only those entities marked.) III. Payment 1. Licensee agrees to pay MUNIS $ 47,41.3.51 , for licensing and support services, as described below, This payment is due and payable upon execution of the Agreement. 2. Additional charges. Any services performed by MUNIS for the Licensee, which ate not covered by the Agreement, will be charged at the then applicable time rate *. All materials supplied in connection with such non - covered maintenance or support will be charged to the Licensee. Any additional charges will be added to the next invoice submitted to the Licensee and shall be due on the same date as the other charges included in that invoice. IV. Covered Products This Agreement is limited to the following listed products which are registered for Licensee's Windows 2003 EE system. Application: Application: Accounting/WKIAP D Utility Billing D Account Receivable D Applicant Tracking B Fixed Assets D IIR Management B MUNIS Crystal Reports D MUNIS Office D Payroll B Project & Grant Accounting D Purchase Orders D Requisitions D Tyler Forms — Postal Xpress D Tyler Forms Processing D UB Interface D Employee Self Service B Licensee' Tyler Technologies, lnc., MUNIS Division Rt nt Date Date July 2 011 * Current Billable Service Rates are available on request. Rates are subject to change and a contract for services or a Purchase Order is required to hold a quoted rate. r Licensee's acceptance signature is optional. Payment of this contract by Licensee signifies acceptance of the terms and conditions outlined herein. MUNIS will not accept any changes to this contract, Revised 8/]/2007 Terms and Conditions for Licensing: 1. Grant of License: Upon execution of this Agreement, Licensee is hereby granted the non - exclusive and non - transferable license and Tight to use the current version of the MUMS Licensed Programs listed in Section IV., and related materials, This License will also cover any additional revisions that Licensor may release during the term of this Agreement. The Licensor agrees to extend and the Licensee agrees to accept a license subject to the terms and conditions contained herein for the current version of the MUNIS software products identified in Section IV. 2. Limited Use: The software products listed are licensed for use only for the benefit of the Licensee listed in this Agreement This license is registered for the Licensee's computer system identified in Section IV, As long as a current License and Support Agreement is in place, this License may be transferred to any other hardware system used for the benefit of Licensee, Licensee agrees to nofity Licensor prior to transferring the licensed products to any other system. The right to transfer this license is included in the cost of this Agreement. The cost for new media or any required technical assistance to accommodate the transfer would be billable charges to the Licensee. 3. Confidentiality: The Licensee agrees that the Products are proprietary to the Licensor and have been developed as a trade secret at the Licensor's expense. The Licensee agrees to keep the software products confidential and use its best efforts to prevent any misuse, unauthorized use or unauthorised disclosures by any party of any or al I of the Products or accompanying documentation. 4. Modification: The Products may be modified but such modification shall be only for the use on the Licensee's system for which the Products are licensed and shall not cause the Licensee or anyone performing such modification to gain any proprietary or other interest ii the Products. 5, Copies: The Licensee may make copies of the licensed Products for archive purposes only. The Licensee will repeat any proprietary notice on the copy of the Product, The documentation accompanying the product may not be copied except for internal use. 6. Warranty: For as long as a current software support agreement is in place, the Licensor will warrant that all MUDIIS(9 software programs will operate as described in the brochures and user manuals of NIUNIS. If a program fails to operate in the mariner described within these documents, the Licensor will correct the problem at no charge to the Licensee. If Licensee has made modifications to the software programs, Licensor will no longer warrant the performance of those programs, which contain modifications, unless specifically authorized in writing by the Licensor. Vl. Terms and Conditions for Support: 1. Scope of Services: MUMS will provide the following services for the benefit of the Licensee, a.) MUNIS shall provide software- related telephone supportto the Licensee. Support personnel will accept phone calls during MUNIS's normal working hours (8,00 A.M, to 6:00 P.M,, Eastern Standard Time, Monday through Friday) for the term of this Agreement, limited to a reasonable number of calls of reasonable duration. Assistance and support requests, which require special assistance from MUNIS's development group, will be taken and directed by support personnel. In the event that support representatives are unavailable to receive calls, messages will be taken and calls will be returned within one working day. b.) MUNIS will continue to maintain a toaster set of the current computer programs oil appropriate media, as well as hardcopy printout of source code programs and documentation. c.) MUNIS will maintain staff that is appropriately trained to be familiar with Licensee's software programs that are listed in Section IV in order to render assistance, should it be required. d.) MUNIS will provide Licensee with all program enhancements, modifications or updates that MUNIS may make to the then Current Release of the program applications covered in this Agreement. e.) In the case of system software new Release(s), the Licensee will also be required to pay whatever fees the manufacturer charges to MUNIS for the new Release. Licensee understands that and agrees that six (6) months alter shipment by MUMS of new Releases, MUNIS shall cease to support the earlier Release and for the balance of the term, MUNIS shall support the new Release. f) MUNIS will make available appropriately trained personnel to provide Licensee additional training, program changes, analysis, consultation, recovery of data, conversion, non - coverage maintenance service, etc., billable at the current per diem rate. All expenses will be billed in accordance with the then current Tyler Travel Policy, Limitations and Exclusions: The support and services of this Agreement do not include the following: a.) Installation of the Licensed Software, onsite support, application design, and other consulting services, or any support requested outside of normal business hours, b.) The Licensee shall be responsible for implementing at its expense, all changes to the Current Release. Licensee understands that changes furnished by MUNIS for the Current Software Release are for implementation in the Current Software Release, as it exists without customization or Licensee alteration. Licensee Responsibilitiwt a.) The Licensee shall provide, at no charge to MUNIS, full and free access to the programs covered hereunder: working space; adequate facilities within a reasonable distance from the equipment; and use of machines, attachments, features, or other equipment necessary to provide the specified support and maintenance service. b.) The Licensee shall install and maintain for the duration of this Agreement, a modem and associated dial -up telephone line or other connection method acceptable to NIUNIS. The Licensee shall pay for installation, maintenance and use of such equipment and associated telephone line use charges. MUNIS at its option, shall use this modem and telephone line in connection with error correction. Such access by MUNIS shall be subject to prior approval by the Licensee in each instance. Non - Assignability: The Licensee shall not have the right to assign or transfer its rights hereunder to any party. Excused Non - Performance: MUMS shall not be responsible for delays in servicing the products covered by this Agreement caused by strikes, lockouts, riots, epidemic, war, government regulations, tire, power failure, acts of God, or other causes beyond its control. Limitation of Liability: The liability of MUNIS is hereby limited to a claim for a money judgement not exceeding the total amount paid by the Licensee for services under this Agreement. THE LICENSEE SHALL NOT IN ANY EVENT BE ENTITLED TO, AND MUMS SHALL NOT BE LIABLE FOR, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY NATURE, EVEN IF MUNIS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAiVVIAGES, IRRESPECTIVE OF THE NATURE OF THE LICENSEE'S CLAIM, 8TI, General 1. Governing Law: This agreement shall be governed by, and construed in accordance with the laws of Client's state of domicile. The invalidity or unenforceability of any provisions of this agreement shall not affect the validity or enforceability of any other provision. 2. Modification of this Contract: No modifications or amendment of this Agreement shall be effective unless set forth in writing and signed by both the Licensee and MUNIS. 3, Suspension: Support and services will be suspended wfienever Licensee's account is thirty days overdue. Support and services will be reinstated when Licensee's account is made current. 4. Entire Agreement: THIS AGREEMENT CONSTITUTES THE COMPLETE AND EXCLUSIVE STATEMENT OF THE AGREEMENT BETWEEN THE LICENSEE AND MUNIS WHICH SUPERSEDES ALL PROPOSALS, ORAL OR WRITTEN, AND OTHER CON11MUNICATIONS BETWEEN THEM RELATING TO THE SOFTWARE SUPPORT AND MAINTENANCE SERVICE OF THE PRODUCTS COVERED BY THIS AGREEMENT, 5. Trademarks: MUNIS and the MUMS Logo are registered trademarks of Tyler Technologies, Inc, Revised 8)1/2007 ATTACHNENT 2 Annual Agreement For Operating System & Database Administration Support Invoice to: City of Winter Springs Contact, Joanne Dalka Address: 1126 E ast State Rd. 434 Winter B ri _ VtFL32708, Telephone; (447) 327 -1 B00 This Agreement (herein "Agreement') is entered into between CCU of Winter Borings (CUSTOMER) with its principal place of business at E N Slate Rd. 434 Winter 5pqrigs, FL 3270 and Tyler Technologies, Inc„ MUNIS Division (MUNIS) with its principal place of business at 370 US Route One Falmouth, Maine, 04105 on this 4 day of July. 2011 The headings used in the Agreement are for reference purposes only and shall nct be deemed apart of this Agreement, CUSTOMER agrees to purchase and MUNIS agrees to provide the services listed below In accordance with the following terms and conditions: I. Term of Agreement This Agreement is effective as of 1410t/`2011 and shall remain in force until 02012 (one year term), Upon termination of this Agreement CUSTOMER may renew the Agreement far subsequent one year periods at the then current fee structure as established by MUNIS. II, Scope of the Agreement, Both parties acknowledge that this Agreement covers the services described below, for the operations of; X Clty/Town School County Other (This Agreement is limited to only those entities marked.) 111, Payment: 1. CUSTOMER agrees to pay MUNIS $11.883.11 for the services as described below, This payment is due and payable upon execution of the Agreement. Additional Charges. Any maintenance performed by MUNIS for CUSTOMER who is not covered by the Agreement will be charged at the then applicable time rate. Ail,matedala.suppiled In connection with such non-covered maintenance or support will be charged to CUSTOMER. Any additional charges will be added to the next Invoice submitted to CUSTOMER and shall be due on the same date as the other charges Included In that invoice. IV. Covered System: Specified Hardware System: Del PowerEdge 1950 Windows 2003 EE Database Products: SQL Server 2003 Std 1 Users V, Terms and Conditions for Support: 1. Scope of Services: MUNIS will provide the following services for the benefit of CUSTOMER. a. OSIDBA Service is available during MUNIS's normal working hours (8;00 A,M. to 6:00 P,M., Eastern. Standard Time, Monday through Friday) for the term of this Agreement b. OS /DBA related trouble calls can be placed by dialing 1. 800. 772.2250 and choosing option 3, then choosing option 5.. At particular times, your call maybe forwarded to the OSIDBA mailbox at extension 5345. In either case, your call will be recorded and answered on a first in first out basis, except on reports that declare your system is down, which are moved to the head of the queue. c. The Windows System Administration services, are restricted to the Application Server that MUNIS is Installed on, In cases where a stand by server is employed, the stand by server is included as long as the stand by server Is only used In the event of the primary application server failing, Specifically, the standard OS /DBA contract for Windows System Administration support Is Intended to be for a single Windows Server; the MUNI "S Application Server. d. Database, The Intended coverage for a standard OS /DBA contract is for a single MUNiS Application Server running any number of MUNIS Application modules utilizing 1 live and 1 training database. Therefore, the Database Administration services are restricted to 2 MUNIS Databases, defined as one live database and one trainirg database. (1) In cases Wmere multiple live databases ekst, as Is the case when more than one business entity shares the MUNIS Application Server, each additional separate business entity Is required to contract for the Database Administration Services portion of the OS /UBA Services contract separately at a rate of 50% of the quoted OSIDBA contract price. in this event, one of the business entities sharing the MUNiS Application Server is required to purchase the OSIDBA contract atfull price. (2) In cases where multiple databases exist, and all databases belong to a single business entity, only one live and one training database will .be covered. Each additionat database pair of one live and one training, or one live and no training, must be contracted for separately at the rate of 50% of the quoted OSIDBA contract price. a. MUNIS Application Software: MUNIS GUI: The standard OS /DBA service includes coverage for one or two complete sets of MUNIS GUI application programs and forms, defined as one live set and one training set. f. MUNIS Required Foundation. Software (1) The standard O5 /DBA contract includes a single Installation of all MUNIS required foundation software. Revised 7/2012005 (2) MUNIS required foundation software Is defined as any software required to run MUNIS. This includes Database Engine software, Informix 4GL Runtime software, Informix Dynamic 4101. software and 4J's Universal Compiler Runtime software, (3) In no case does the OSIDBA contract supply support for any Microsoft Product including the PC operating system, g. in cases where multiple installations of foundation software exist for any purpose other than as required for a stand by or back up server configuration, such as a development installation, only the Installation required to run MUNIS is covered under the standard OSIDBA contract. h. The scope of the service provided by a standard OSIDBA contract Is restricted to the installation and configuration or MUNIS Application software and MUNIS required foundation software as -originally installed on the MUNIS Application Sewer, 1. Further services in the category of Windows System Administration are limited to administrative tasks on the Installed Operating System, j. Further services in the category of Data Base Administration are limited to administrative tasks on the Installed Database Engine software. 2. Limitations and Exclusions: a. This Agreement does include the Installation and configuration of anew or upgraded server once every two years. b, This Agreement does not include the Installation and conflguration of anew Informix Engine. Cr This Agreement does not provide support for software not required to run MUNIS. e. Th;s Agreement does not provide support for software required but not recommended (te, terminal emulation software that has not been recommended by MUNIS). 1 CUSTOMER Responsibilities: a. CUSTOMER shalt provide, at no charge to MUNIS, full and free access to the programs covered hereunder; working space; adequate facilities within a reasonable distance from the equipment; and use of machines,. attachments, features, or other equipment necessary to provide the specified support and maintenance service. b. CUSTOMER shall Install and maintain for the duration of this Agreement, a modem and associated dial -up telephone line or other connection method acceptable to MUMS, CUSTOMER shall pay for installation, maintenance and use of such equipment and associated telephone line use charges. MUNIS at its option, shall use this modem and telephone line In connection with ,error correction. Such access by MUNIS shall be subliect to prior approval by CUSTOMER In each Instance, 4. Non- Assignabliity. CUSTOMER shall not have the right to assign or transfer its rights hereunder to any party. 5. Excused Nan - Performance: MUNIS shall not be responsible for delays in servicing the products covered by this Agreement caused by stdkos, lockouts, riots, epidemic, war, government regulations, fire, power failure, acts of God, or other causes beyond its control 9, Limitation of Liability: The liability of MUNIS Is hereby limited to a claim for a money judgement not exceeding the total amount paid by CUSTOMER for services under this Agreement, CUSTOMER SHALL NOT IN ANY EVENT BE ENTITLED TO, AND MUNIS SHALL NOT BE LIABLE FOR, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY NATURE. EVEN IF MUNIS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH„ DAMAGES, IRRESPECTIVE OF THE NATURE OF CUSTOMER'S CLAIM. A General 1, Governing Law: This agreement shall be governed by, and construed in accordance with, the lava of the client's state of domicile. The Invalidity or unanforceabllily of any provisions of this agreement shall not affect the validity or enforceabihty of any other provision, 2.. Modlfloation of this Contract; No modMications or amendment of this Agreement shall be.effective unless set forth In writing and signed by both CUSTOMER and MUNIS. S. Suspension: Support and services will be suspended whenever CUSTOMER's.account is thirty, days overdue. Support and services will he reinstated when CUSTOMERSs account Is made current 4. Trademarks. MUNIS and the MUNIS Logo are reglstered trademarks of MUNIS, inc, CUSTOMER' Tyler Technologies, Inc., MUNIS Division Richard E,.Peterson, Jr,,,,President 2Z 2t) 1 Date Late 'CUSTOMERSs acceptance signature Is optional. Payment of this contract by CUSTOMER signifies acceptance of the terms and conditlons outlined herein, MUNIS will not adept any changes to this contract, Revised 7/20/2005 Remittance: ATTACHMENT 3 ' Tyler Technologies, Inc. Invoice 8511- (FEIN 75-2303920) t ler P.O. Box 678168 Invoice No Date page y Dallas, TX 75267-8168 51707 07/2212011 1 of 3 technologie Questions: Phone: 207-781-2260 Toll-free: 1-800-772-2260 Email: munis.accounting@tylertech.com Fax: 207-781-2459 (Accounting Dept) Bill To: CITY OF WINTER SPRINGS Ship To: CITY OF WINTER SPRINGS ATTN: ACCOUNTS PAYABLE ATTN: ACCOUNTS PAYABLE 1126 EAST STATE ROAD 434 1126 EAST STATE ROAD 434 WINTER SPRINGS, FL 32708 WINTER SPRINGS, FL 32708 Customer No. Ord No PO Number Ext Ref No. Currency Terms Due Date 3078 26471 USD DUE 07122/2011 Date Description Units Rate Extended Price Contract No.: WINTER SPRINGS, FL SUPPORT & UPDATE LICENSING - ACCOUNTS RECEIVABLE 1 2,527.35 2,527.35 Maintenance: Start: 01/Oct/201 1, End: 30/Sep/2012 SUPPORT & UPDATE LICENSING - ACCTG/GL1BUDGET/AP Maintenance: Start: 01/Oct/201 1, End: 30/Sep/2012 SUPPORT & UPDATE LICENSING -APPLICATION TRACKING Maintenance: Start: 01/Oct/201 1, End: 30/Sep/2012 SUPPORT & UPDATE LICENSING - CRYSTAL REPORTS Maintenance: Start: 01/Oct/201 1, End: 30/Sep/2012 SUPPORT & UPDATE LICENSING - EMPLOYEE SELF SERVICE Maintenance: Start: 01/Oct/201 1, End: 30/Sep/2012 SUPPORT & UPDATE LICENSING - FIXED ASSETS Maintenance: Start: 01/Oct/201 1, End: 30/Sep/2012 SUPPORT & UPDATE LICENSING - HUMAN RESOURCES MANAGEMENT Maintenance: Start: 01/Oct/201 1, End: 30/Sep/2012 SUPPORT & UPDATE LICENSING - MUNIS OFFICE Maintenance: Start: 01/Oct/201 1, End: 30/Sep/2012 SUPPORT & UPDATE LICENSING - PAYROLL Maintenance: Start: 01 /Oct/201 1, End: 30/Sep/2012 SUPPORT UPDATE LICENSING - PROJECT ACCOUNTING Maintenance: Start: 01/Oct/201 1, End: 30/Sep/2012 1 12,003.60 1 632.10 1 2,984. 10 1 1,25911 1 2,756.25 1 1,769,25 1 1,953.00 1 2,664.90 1 2,297.40 12,003.60 632.10 2,984.10 1,259.71 2,756.25 1,769.25 1,953,00 2,664.90 2,297.40 Ill�llfl p' I�d����l' NII�' �' ��IIIR�1�11R9�i111n��l��lll��l�ll eE t ft AN y I e r 0 technologies Bill To: CITY OF WINTER SPRINGS ATTN: ACCOUNTS PAYABLE 1126 EAST STATE ROAD 434 WINTER SPRINGS, FL 32708 Ship To: CITY OF WINTER SPRINGS ATTN: ACCOUNTS PAYABLE 1126 EAST STATE ROAD 434 WINTER SPRINGS, FL 32708 Customer No. Ord No PO Number Ext Ref No. Currency Terms Due Date 3078 26471 USID DUE 07/22/2011 Date Description Units Rate Extended Price SUPPORT & UPDATE LICENSING - PURCHASE ORDERS 1 2,756.25 2,756.25 Maintenance: Start: 01/Oct/201 1, End: 30/Sep/2012 SUPPORT & UPDATE LICENSING - REQUISITIONS Maintenance: Start: 01/Oct/201 1, End: 30/Sep/2012 SUPPORT & UPDATE LICENSING - UTILITY BILLING Maintenance: Start: 01/Oct1201 1, End: 30/Sep/2012 SUPPORT & UPDATE LICENSING - UTILITY BILLING INTERFACE Maintenance: Start: 01/0ctt201 1, End: 30/Sep/2012 TYLER FORM PROCESSING SUPPORT Maintenance: Start: 01/Oct/201 1, End: 30/Sep/2012 TYLER POSTAL XPRESS SUPPORT Maintenance: Start: 0110ct/201 1, End: 30/Sep/2012 Remittance: Tyler Technologies, Inc. Invoice (FEIN 75-2303920) — P.O. Box 678168 Invoice No Date Page Dallas, TX 75267-8168 51707 07/22/2011 2 of 3 Questions: Phone: 207-781-2260 Toll-free: 1-800-772-2260 Email: munis.accounting@tylertech.com Fax: 207-781-2459 (Accounting Dept) 1 2,297.40 2,297.40 1 5,283,60 5,283,60 1 1,895.25 1,895.25 1 2,552.55 2,552.55 1,780.80 1,780.80 Remittance: Tyler Technologies, Inc. Invoice AM, (FEIN 75-2303920) P.O. Box 678168 Invoice No Date Page tyler Dallas, TX 75267-8168 51707 07/22/2011 3 of 3 technologie Questions: Phone: 207-781-2260 Toll-free: 1-800-772-2260 Email: munis.accounting@tylertech.com Fax: 207-781-2459 (Accounting Dept) Bill To: CITY OF WINTER SPRINGS Ship To: CITY OF WINTER SPRINGS ATTN: ACCOUNTS PAYABLE ATTN: ACCOUNTS PAYABLE 1126 EAST STATE ROAD 434 1126 EAST STATE ROAD 434 WINTER SPRINGS, FL 32708 WINTER SPRINGS, FL 32708 Customer No, Ord No PO Number Ext Ref No, Currency Terms Due Date 3078 26471 USD DUE 07/22/2011 Date Description Units Rate Extended Price Subtotal 47,413.51 Sales Tax 0.00 Invoice Total 47,413.51 1*1 Remittance: Invoice Tyler Technologies, Inc. 2111 0 tyler (FEIN 75-2303920) i'w ad'h P.O. Box 678168 In voke No Date Page 51636 07/22/2011 1 1 technologies Dallas, TX 75267-8168 Of Questions: Phone: 207-781-2260 Toll-free: 1-800-772-2260 Email: munis.accounting@tylertech.com' Fax: 207-781-2459 (Accounting Dept) Bill To: CITY OF WINTER SPRINGS Ship To: CITY OF WINTER SPRINGS ATTN: ACCOUNTS PAYABLE ATTN: ACCOUNTS PAYABLE 1126 EAST STATE ROAD 434 1126 EAST STATE ROAD 434 WINTER SPRINGS, FL 32708 WINTER SPRINGS, FL 32708 Customer No. Ord No PO Number Ext Ref No. CurrencY Terms Due Date 3078 26473 USD DUE 0712212011 Date Description Units Rate Extended Price Contract No.: WINTEP SPRING6, FL OPERATING SYSTEM DATABASE ADMINISTRATIVE SUPPORT 1 11,883.11 11,883.11 Maintenance: Start: 01/Oct/201 1, End: 30/Sep/2012 Subtotal 11,883.11 Sales Tax 0.00 Invoice Total 11,883.11 IIIIIG��I�I���IIf�����ll��� !f�N➢ I�11���IIIIII��11 'Ikk" V17 Remittance: 40 - Invoice Tyler Technologies, Inc. 001 tyumrler (FEIN 75-2303920) ."0 101 P.O. Box 678168 Invo ke No Date Page 51708 07/22/2011 1 of 1 ;10 . Dallas, TX 75267-8168 technologies Questions: Phone: 207-781-2260 Toll-free: 1-800-772-2260 Email: munis.accounting@tylertech.com Fax: 207-781-2459 (Accounting Dept) Bill To: CITY OF WINTER SPRINGS Ship To: CITY OF WINTER SPRINGS ATTN: ACCOUNTS PAYABLE ATTN: ACCOUNTS PAYABLE 1126 EAST STATE ROAD 434 1126 EAST STATE ROAD 434 WINTER SPRINGS, FL 32708 WINTER SPRINGS, FL 32708 Customer No. Ord No PO Number Ext Ref No. Currency Terms Due Date 3078 26472 USD DUE 07/22/2011 Date - Descrietion Units Rate Extended Price MtraZt'No.: WINTrR SPPINGS, FL TYLER UNLIMITED CAL MAINTENANCE 1 2,700.00 2,700.00 Maintenance: Start: 01/Oct/201 1, End: 30/Sep/2012 Subtotal 2,700.00 Sales Tax 0.00 Invoice Total 2,700.00 1. Illa!' Jell' pl�iN��nlli��ll' ���� "�I�IIP���'�1S�M��1'IIPI��'�III ANNUAL SUPPORT AGREEMENT AND LICENSE AGREEMENT FOR MUNIS® SOFTWARE Invoice to: Contact: 3078 City of Winter Springs Joanne Dalka 1126 East State Rd., 434 Address: Winter Springs, FL 32708 Telephone: 407.327.1800 This Support and License Agreement (herein "Agreement ") is entered into between City of Winter Springs (Licensee) with its principal place of business at 1126 East State Rd., 434, Winter Springs, FL and Tyler Technologies, Inc., MUNIS Division, (Licensor) with its principal place of business at 370 US Route One, Falmouth, Maine, 04105 on this 1st day of October 2011 The headings used in the Agreement are for reference purposes only and shall not be deemed a part of this Agreement. The Licensee agrees to purchase and MUNIS agrees to provide services for the products listed below in accordance with the following terms and conditions. I. Term of Agreement This Agreement is effective as of 10 /01 /11 and shall remain in force until 09/30/12 (one -year term). Upon termination of this Agreement the Licensee may renew the Agreement for subsequent one -year periods at the then current fee structure as established by the Licensor. II. Scope of the Agreement Both parties acknowledge that this A Bement covers both Support and Licensing for the roducts listed below, used by the Licensee for the operations of: City/TownlVillage I I School County I Other (This Agreement is limited to only those entities marked.) III. Payment 1. Licensee agrees to pay MUNIS $ 47,413.51 , for licensing and support services, as described below. This payment is due and payable upon execution of the Agreement. 2. Additional charges. Any services performed by MUNIS for the Licensee, which are not covered by the Agreement, will be charged at the then applicable time rate *. All materials supplied in connection with such non - covered maintenance or support will be charged to the Licensee. Any additional charges will be added to the next invoice submitted to the Licensee and shall be due on the same date as the other charges included in that invoice. IV. Covered Products This Agreement is limited to the following listed products which are registered for Licensee's Windows 2003 EE system. Application: Application: Accounting/GL/BG /AP D Utility Billing D Account Receivable D Applicant Tracking B Fixed Assets D HR Management B MUNIS Crystal Reports D MUNIS Office D Payroll B Project & Grant Accounting D Purchase Orders D Requisitions D Tyler Forms — Postal Xpress D Tyler Forms Processing D UB Interface D Employee Self Service B — r Licensees Tyler Tec • . • i • Inc., MUNIS Division I1111 _ Richard . ' eters ■ '., t _ Date ' Date July , 011 * Current Billable Service Rates are available on request. Rates are subject to change and a contract for services or a Purchase Order is required to hold a quoted rate. Licensee's acceptance signature is optional. Payment of this contract by Licensee signifies acceptance of the terms and conditions outlined herein. MUNIS will not accept any changes to this contract. Revised 8/1/2007 V. Terms and Conditions for Licensing: 1. Grant of License: Upon execution of this Agreement, Licensee is hereby granted the non - exclusive and non - transferable license and right to use the current version of the MUNIS Licensed Programs listed in Section IV., and related materials. This License will also cover any additional revisions that Licensor may release during the term of this Agreement. The Licensor agrees to extend and the Licensee agrees to accept a license subject to the terms and conditions contained herein for the current version of the MUNIS software products identified in Section IV. 2. Limited Use: The software products listed are licensed for use only for the benefit of the Licensee listed in this Agreement. This license is registered for the Licensee's computer system identified in Section IV. As long as a current License and Support Agreement is in place, this License may be transferred to any other hardware system used for the benefit of Licensee. Licensee agrees to notify Licensor prior to transferring the licensed products to any other system. The right to transfer this license is included in the cost of this Agreement. The cost for new media or any required technical assistance to accommodate the transfer would be billable charges to the Licensee. 3. Confidentiality: The Licensee agrees that the Products are proprietary to the Licensor and have been developed as a trade secret at the Licensor's expense. The Licensee agrees to keep the software products confidential and use its best efforts to prevent any misuse, unauthorized use or unauthorized disclosures by any party of any or all of the Products or accompanying documentation. 4. Modification: The Products may be modified but such modification shall be only for the use on the Licensee's system for which the Products are licensed and shall not cause the Licensee or anyone performing such modification to gain any proprietary or other interest in the Products. 5. Copies: The Licensee may make copies of the licensed Products for archive purposes only. The Licensee will repeat any proprietary notice on the copy of the Product. The documentation accompanying the product may not be copied except for internal use. 6. Warranty: For as long as a current software support agreement is in place, the Licensor will warrant that all MUNIS® software programs will operate as described in the brochures and user manuals of MUNIS. If a program fails to operate in the manner described within these documents, the Licensor will correct the problem at no charge to the Licensee. If Licensee has made modifications to the software programs, Licensor will no longer warrant the performance of those programs, which contain modifications, unless specifically authorized in writing by the Licensor. VI. Terms and Conditions for Support: 1. Scope of Services: MUNIS will provide the following services for the benefit of the Licensee. a.) MUNIS shall provide software- related telephone support to the Licensee. Support personnel will accept phone calls during MUNIS's normal working hours (8:00 A.M. to 6:00 P.M., Eastern Standard Time, Monday through Friday) for the term of this Agreement, limited to a reasonable number of calls of reasonable duration. Assistance and support requests, which require special assistance from MUNIS's development group, will be taken and directed by support personnel. In the event that support representatives are unavailable to receive calls, messages will be taken and calls will be returned within one working day. b.) MUNIS will continue to maintain a master set of the current computer programs on appropriate media, as well as hardcopy printout of source code programs and documentation. c.) MUNIS will maintain staff that is appropriately trained to be familiar with Licensee's software programs that are listed in Section IV in order to render assistance, should it be required. d.) MUNIS will provide Licensee with all program enhancements, modifications or updates that MUNIS may make to the then Current Release of the program applications covered in this Agreement. e.) In the case of system software new Release(s), the Licensee will also be required to pay whatever fees the manufacturer charges to MUNIS for the new Release. Licensee understands that and agrees that six (6) months after shipment by MUNIS of new Releases, MUNIS shall cease to support the earlier Release and for the balance of the term, MUNIS shall support the new Release. f.) MUNIS will make available appropriately trained personnel to provide Licensee additional training, program changes, analysis, consultation, recovery of data, conversion, non - coverage maintenance service, etc., billable at the current per diem rate. All expenses will be billed in accordance with the then current Tyler Travel Policy. 2. Limitations and Exclusions: The support and services of this Agreement do not include the following: a.) Installation of the Licensed Software, onsite support, application design, and other consulting services, or any support requested outside of normal business hours. b.) The Licensee shall be responsible for implementing at its expense, all changes to the Current Release. Licensee understands that changes furnished by MUNIS for the Current Software Release are for implementation in the Current Software Release, as it exists without customization or Licensee alteration. 3. Licensee Responsibilities: a.) The Licensee shall provide, at no charge to MUMS, full and free access to the programs covered hereunder: working space; adequate facilities within a reasonable distance from the equipment; and use of machines, attachments, features, or other equipment necessary to provide the specified support and maintenance service. b.) The Licensee shall install and maintain for the duration of this Agreement, a modem and associated dial -up telephone line or other connection method acceptable to MUNIS. The Licensee shall pay for installation, maintenance and use of such equipment and associated telephone line use charges. MUNIS at its option, shall use this modem and telephone line in connection with error correction. Such access by MUNIS shall be subject to prior approval by the Licensee in each instance. 4. Non - Assignability: The Licensee shall not have the right to assign or transfer its rights hereunder to any party. 5. Excused Non - Performance: MUNIS shall not be responsible for delays in servicing the products covered by this Agreement caused by strikes, lockouts, riots, epidemic, war, government regulations, fire, power failure, acts of God, or other causes beyoud its control. 6. Limitation of Liability: The liability of MUNIS is hereby limited to a claim for a money judgement not expeeding the.total ameunt paid by the Licensee for services under this Agreement. THE LICENSEE SHALL NOT IN ANY EVENT BE..UNTI`tL,ED TO, AND MUMS SHALL NOT BE LIABLE FOR, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL. DAMAGES OF ANY NATURE, EVEN IF MUNIS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES R.PWS(IE; 'E OF THE NATURE OF THE LICENSEE'S CLAIM. VII. General 1. Governing Law: This agreement shall be governed by, and construed in accordance with the laws of gent's stalk of domicile. The invalidity or unenforceability of any provisions of this agreement shall not affect the validity or enforceability of any other provision. 2. Modification of this Contract: No modifications or amendment of this Agreement shall be effective unless set forth - in writing and signed by both the Licensee and MUNIS. 3. Suspension: Support and services will be suspended whenever Licensee's account is thirty days overdue. Support and services will be reinstated when Licensee's account is made current. 4. Entire Agreement: THIS AGREEMENT CONSTITUTES THE COMPLETE AND EXCLUSIVE STATEMENT OF THE AGREEMENT BETWEEN THE LICENSEE AND MUNIS WHICH SUPERSEDES ALL PROPOSALS, ORAL OR WRITI EN, AND OTHER COMMUNICATIONS BETWEEN THEM RELATING TO THE SOFTWARE SUPPORT AND MAINTENANCE SERVICE OF THE PRODUCTS COVERED BY THIS AGREEMENT. 5. Trademarks: MUNIS and the MUNIS Logo are registered trademarks of Tyler Technologies, Inc. Revised 8/1/2007 • Annual Agreement For . Operating System & Database Administration Support Invoice to: City of Winter Springs Contact: Joanne Dalka Address: 1126 East State Rd. 434 Winter Springs,FL 32708 Telephone: (407) 327 -1800 • This Agreement (herein "Agreement") is entered Into between City of Winter S•rinas (CUSTOMER) with its principal place of business at 1126 East State Rd. 434 Winter Springs. FL 32708 and Tyler Technologies, Inc., MUNIS Division (MUNIS) with its principal place of business at 370 US Route One Falmouth, Maine, 04105 on this 22 da•of Juiv. 2011. • • The headings used in the Agreement are for reference purposes only and shall not be deemed a part of this Agreement. CUSTOMER agrees to purchase and MUNIS agrees to provide the services listed below In accordance with the following terms and conditions: I. Term of Agreement: This Agreement Is effective as of 10/01/2011 and shall remain in force until 09/30/2012 (one year term). Upon termination of this Agreement CUSTOMER may renew the Agreement for subsequent one year periods at the then current fee structure as established by MUNIS. 11. Scope of the Agreement: Both parties acknowledge that this Agreement covers the services described below, for the operations of: X City/Town School County Other (This Agreement is limited to only those entities marked.) III. Payment: 1. CUSTOMER agrees to pay MUNIS $1 for the services as described below. This payment Is due and payable upon execution of the Agreement • 2. Additional Charges. Any maintenance performed by MUNIS for CUSTOMER who Is not covered by the Agreement will be charged at the then applicable time rate. Ali. materials. supplied In connection with such non- covered maintenance or support will be charged to CUSTOMER. Any additional charges will be added to the next Invoice submitted to CUSTOMER and shall be due on the same date as the other charges included In that Invoice. IV. Covered System: Specified Hardware System: Dell PowerEdge 1950 Windows 2003 EE Database Products: SQL Server 2005 Std 1 Users V. Terms and Conditions for Support: 1. Scope of Services: MUNIS will provide the following services for the benefit of CUSTOMER. a. OS /DBA Service is available during MUNIS's normal working hours (8:00 A.M. to 6:00 P.M., Eastern Standard Time, Monday through Friday) for the term of this Agreement. b. OS /DBA related trouble calls can be placed by dialing 1-800- 772 -2260 and choosing option 3, then choosing option 5.. At particular times, your call may be forwarded to the OS /DBA mailbox at extension 5545. In either case, your call will be recorded and answered on a first in first out basis, except on reports that declare your system is down, which are moved to the head of the queue. c. The Windows System Administration services are restricted to the Application Server that MUNIS is installed on. In cases where a stand by server is employed,;.the stand by server is included as long as the stand by server is only used In the event of the primary application server falling. Specifically, the standard OS /DBA contract for Windows System Administration support is Intended to be for a single Windows Server; the MUNIS Application Server. d. Database: The intended coverage for a standard OS /DBA contract Is for a single MUNIS Application Server running . any number of MUNIS Application modules utilizing 1 live and 1 training database Therefore, the Database Administration services are restricted to 2 MUNIS Databases, defined as one live database and one training database. • (1) In cases where multiple live databases exist, as Is the case when more than one business entity shares the MUMS Application Server, each additional separate business entity Is required to contract for the Database Administration Services portion of the OS /DBA Services contract separately at a rate of 50% of the quoted OS /DBA contract price. In this event, one of the business entities sharing the MUNIS Application Server is required to purchase the OS/DBA contract at full price. (2) In cases where multiple databases exist, and all databases belong to a single business entity, only one live and one training database will .be covered. Each additional database pair of one live and one training, or one live and no training, must be contracted for separately at the rate of 50% of the quoted OS /DBA contract price. e. MUNIS Application Software: MUNIS GUI: The standard OS /DBA service Includes coverage for one or two complete sets of MUNIS GUI application programs and forms, defined as one live set and one training set. f. MUNIS Required Foundation Software • (1) The standard OS /DBA contract Includes a single installation of all MUNIS required foundation software. Revised 7/20/2005 (2) MUNIS required foundation software is defined as any software required to run MUNIS. This includes Database Engine software, Informix 4GL Runtime software, Informix Dynamic 4GL software and 4J's Universal Compiler Runtime software. (3) In no case does the OSIDBA contract supply support for any Microsoft Product including the PC operating system. . g. in cases where multiple installations of foundation software exist for any purpose other than as required for a stand by or back up server configuration, such as a development installation, only the Installation required to run MUNIS is covered under the standard OS /DBA contract. h. The scope of the service provided by a standard OS /DBA contract is restricted to the installation and configuration of MUNIS Application software and MUNIS required foundation software as • originally Installed on the MUNIS Application Server. I. Further services in the category of Windows System Administration are limited to administrative tasks on the installed Operating System. J. Further services in the category of Data Base Administration are limited to administrative tasks on the Installed Database Engine software. . 2. Limitations and Exclusions: a. This Agreement does include the Installation and configuration of a new or upgraded server once every two years. b. This Agreement does not Include the installation and configuration of a new Informix Engine. c. This Agreement does not provide support for software not required to run MUNIS. e. This Agreement does not provide support for software required but not recommended (Le. terminal emulation software that has not been recommended by MUNIS). 3. CUSTOMER Responsibilities: a. CUSTOMER shall provide, at no charge to MUNIS, full and free access to the programs covered hereunder: working space; adequate facilities within a reasonable distance from the equipment; and use of machines, attachments, features, or other equipment necessary to provide the specified support and maintenance service. b. CUSTOMER shall install and maintain for the duration of this Agreement, a modem and associated dial -up telephone line or other connection method acceptable to MUNIS. CUSTOMER shall pay for installation, maintenance and use of such equipment and associated telephone line use charges. MUNIS at its option, shall use this modem and telephone line in connection with error correction. Such access by MUNIS shall be subject to prior approval by CUSTOMER in each Instance. 4. Non - Assignability: CUSTOMER shall not have the right to assign or transfer Its rights hereunder to any party. 5. Excused Non - Performance: MUNIS shall riot be responsible for delays in servicing the products covered by this Agreement caused by strikes, lockouts, riots, epidemic, war, government regulations, fire, power failure, acts of God, or other causes beyond its control, 6. Limitation of Liability: The liability of MUNIS is hereby limited to a claim for a money judgement not exceeding the total amount paid by CUSTOMER for services under this Agreement. CUSTOMER SHALL NOT IN ANY EVENT BE ENTITLED TO, AND MUNIS SHALL NOT BE LIABLE FOR, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY NATURE. EVEN IF MUNIS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH. DAMAGES, IRRESPECTIVE OF THE NATURE OF CUSTOMERS CLAIM. VI. General 1. Governing Law: This agreement shall be governed by, and construed In accordance with, the laws of the client's state of domicile. The Invalidity or unenforceabllity of any provisions of this agreement shall not affect the validity or enforceability of any other provision. • 2. Modification of this Contract: No modifications or amendment of this Agreement shall be effective unless set forth in writing and signed by both CUSTOMER and MUNIS. 3. Suspension: Support and services will be suspended whenever CUSTOMER's account is thirty days overdue. Support and services will be reinstated when CUSTOMER's account is made current 4. Trademarks: MUNIS and the MUNIS Logo are registered trademarks of MUNIS, Inc. CUSTOMER Tyler Technologies, Inc., MUNIS Division <:g2 Richard E. Peterson, Jr.,.President /0 r July 22.2011 Data. Date ' CUSTOMERR's acceptance signature Is optional. Payment of this contract by CUSTOMER signifies acceptance of the terms and conditions outlined herein. MUNIS will not accept any changes to this contract. Revised 7/20/2005