HomeMy WebLinkAbout2004 06 28 Informational 303
COMMISSION AGENDA
ITEM 303
Consent
Informational X
Public Hearing
Regular
June 28. 2004
Regular Meeting
~
{JJ
Dept.
Mgr. 1
Authorization
REQUEST: Information Services wishes to update the commission on an issue
relative to problems reaching to the City operator from the Utility
Director's voice mail.
PURPOSE: The purpose of this item is to update the commission on the steps being taken to
address the issue of not being able to reach the City operator from inside the
Utility Director's voice mail.
CONSIDERATIONS:
As a general rule, a caller can dial 0 AT ANY TIME from any phone system menu
or voice mail box and get to the City operator. The only exception to this rule is if
someone has a special departmental attendant programmed as their operator so
that, for example, you dial a department head and get his/her voice mail, and then
you dial 0 to reach the attendant, you would reach the department
operator/secretary instead of the City operator. Issue: During a recent
Commission Meeting it was pointed out that there was a problem with dialing 0 to
go to the City operator from the Utility Director's (Kip Lockcuff) voice mail.
Resolution: This issue with Mr. Lockcuffs voice mail has been identified and
resolved. Callers are now able topress 0 from within Mr. Lockcuffs voice mail
and get to the City operator.
S:\Information _ Services\Admin _ Docs\Agenda Items\FY 2004\2004
June\062804 _ COMM _ Informationat 303 ]roblem _ dialing_City _operator_from _Kips _ voicemait 2.doc
CITY OF WINTER SPRINGS
CITY COMMISSION
June 28, 2004
INFORMATIONAL 303
PAGE 2 OF 2
FUNDING: None
RECOMMENDATIONS: None
ATTACHMENTS: None
COMMISSION ACTION: