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HomeMy WebLinkAbout2005 09 12 Public Hearing Item 414 COMMISSION AGENDA ADD-ON ITEM 414 Consent Informational Public Hearing X Regular September 12, 2005 Regular Meeting ~ Mgr. / Dept. Authorization REQUEST: The City Attorney requests the Commission consider and adopt Ordinance 2005-28 on Second and Final Reading, which proposes to adopt a new ten (10) year cable franchise agreement with Bright House Networks, LLC. PURPOSE: The purpose of this agenda item is to adopt a new ten year cable franchise agreement with Bright House Networks, LLC, a Delaware limited liability company. APPLICABLE LAW AND PUBLIC POLICY: 1. Section 166.046, Florida Statutes establishing minimum standards for cable television franchises. 2. Chapter 202, Communications Services Tax Simplification Law. 3. Cable Communications Policy Act of 1984, as amended by the Cable Television Consumer Protection and Competition Act of 1992, and the Telecommunications Act of 1996. 4. Section 4.14(4), Winter Springs Charter, requiring all franchises be adopted by ordinance. Page 1 of 2 CONSIDERA TIONS: 1. Bright House Networks, LLC currently holds a franchise to provide cable services within the City of Winter Springs. 2. Although the previous franchise expired on March 1, 2002, in accordance with Federal law, the franchise shall continue on a month-to- month basis until such time a new franchise is negotiated or the franchise is terminated. The City and Bright House Networks have continued to operate on a month-to-month basis while a new franchise agreement was completed for the City Commission's consideration. 3. Of recent interest to the City Commission is the ability of the City Commission to possibly televise commission meetings. Paragraph 16.2(d) of the proposed agreement provides that Bright House will allow such meetings to be televised and that Bright House will provide the City a "switch" which technically permit the City to broadcast its meetings on the government access channel. 4. Cable service is highly regulated by federal and state law. 5. Representatives of Bright House Networks will be in attendance at the Commission meeting to address questions. ST AFF RECOMMENDATION: The City Attorney recommends approval of Ordinance 2005-28 and the attached franchise agreement. A TT ACHMENT: 1. Ordinance No. 2005-28. 2. Draft Franchise Agreement. COMMISSION ACTION: The City Commission has a history of approving cable franchises as set forth in the Recitals of the proposed Franchise Agreement. Page 2 of2 ORDINANCE NO. 2005-28 AN ORDINANCE OF THE CITY COMMISSION OF THE CITY OF WINTER SPRINGS, FLORIDA, ADOPTING A NEW CABLE FRANCHISE AGREEMENT WITH BRIGHT HOUSE NETWORKS, LLC, A DELAWARE LIMITED LIABILITY COMPANY; PROVIDING FOR THE REPEAL OF PRIOR INCONSISTENT ORDINANCES AND RESOLUTIONS, SEVERABILITY, AND AN EFFECTIVE DATE. WHEREAS, the City is granted the authority, under Section 2(b), Article VIII, of the State Constitution, to exercise any power for municipal purposes, except when expressly prohibited by law; and WHEREAS, City Ordinance No. 65, commonly referred to as the Cablevision Franchise Ordinance, granted a non-exclusive Franchise to Seminole Cablevision, Inc., a Florida Corporation, its successors and assigns, to operate and provide a television cable service to the citizens ofthe City by utilizing public rights-of-way within the corporate boundaries ofthe City; and WHEREAS, pursuant to City Ordinance No. 172, the Franchise was transferred to American Television and Conununication Corporation, a Delaware corporation, d/b/a Cablevision of Central Florida ("ATC"), which merged with and became a wholly-owned subsidiary of Time, Inc.; and WHEREAS, in accordance with City Resolution No. 213, the City consented to the assignment of rights, duties and obligations under the City's Cablevision Franchise Ordinance to ATC, as a successor corporation and wholly-owned subsidiary of Time, Inc.; and WHEREAS, in accordance with City Resolution No. 680, the City's Cable Television Franchise Agreement was thereafter assigned from A TC to Time Warner Entertainment as successors to the Franchise; and WHEREAS, in accordance with City Resolution No. 2002-38, the City's Cable Television Franchise Agreement was thereafter assigned from Time Warner Entertainment to Time Warner Entertainment - Advance Newhouse Partnership ("TWEAN Subsidiary LLC") as successors to the Franchise; and WHEREAS, TWEAN Subsidiary LLC has changed its name to Bright House Networks, LLC ("BHN"), a Delaware Limited Liability Company, on Aprill, 2003; and WHEREAS, BHN has indicated its intent to provide cable system services to subscribers City of Winter Springs Ordinance 2005-28 Page I 00 within the City and has requested the issuance of a Franchise pursuant to the terms ofthat Franchise Agreement, attached hereto as "Exhibit A," and fully incorporated herein by this reference; and WHEREAS, the original Franchise was for an initial tenn of ten (10) years, expiring at midnight of December 31, 1981, and was renewed for a period often (10) years as amended by City Ordinance No. 511 to expire on December 31, 1991. An extension to the Franchise expired on March 1, 2002, however, BHN has provided notice of renewal as provided in 47 U.S.C. ~ 546 and agreed to continue to provide service under the terms and conditions of Ordinance No. 65, as amended, until the new Franchise Agreement is adopted pursuant to this Ordinance; and WHEREAS, the City deems it necessary to enter into a new Franchise Agreement with BHN to take into account the new regulatory environment created by the enactment of the Telecommunications Act of 1996, the Communications Services Tax Simplification Law pursuant to Chapter 202, Florida Statutes, and recent court precedent concerning the local regulation of cable franchises in order to ensure proper regulation of the local cable franchise, safeguard the use of City rights-of-way and promote the quality and reliability of cable services offered to the citizens of Winter Springs; and WHEREAS, the City is authorized to grant one ormorenon-exc1usive, revocable, franchises to construct, reconstruct, operate, and maintain a cable communications system within the City and has negotiated a Franchise Agreement, pursuant to the Cable Communications Policy Act of 1984, as amended, by the Cable Television Consumer Protection and Competition act of 1992, and the Telecommunications Act of 1996; and WHEREAS, the City Commission is required by section 4.14(4) of the City Charter to adopt an ordinance granting, renewing or extending a franchise agreement; and WHEREAS, the City Commission of the City of Winter Springs, Florida, hereby finds this Ordinance to be in the best interests of the public health, safety, and welfare of the citizens of Winter Springs. NOW, THEREFORE, THE CITY COMMISSION OF THE CITY OF WINTER SPRINGS HEREBY ORDAINS, AS FOLLOWS: Section 1. reference. Recitals. The foregoing recitals are hereby incorporated herein by this Section 2. Adoption of Cable Franchise Agreement. The City Commission of the City of Winter Springs, Florida hereby approves and adopts the Franchise Agreement entered into by and between the City of Winter Springs, Florida and Bright House Networks, LLC, a Delaware Limited Liability Company ("Exhibit A". City of Winter Springs Ordinance No. 2005-28 Page 2 of 3 Section 3. Repeal of Prior Inconsistent Ordinances and Resolutions. All prior inconsistent ordinances and resolutions adopted by the City Commission, or parts of prior ordinances and resolutions in conflict herewith, are hereby repealed to the extent ofthe conflict. Section 4. Not Incorporated Into Code. This ordinance shallnot be incorporated into the Winter Springs City Code. Section 5. Severability. If any section, subsection, sentence, clause, phrase, word or provision of this Ordinance is for any reason held invalid or unconstitutional by any court of competent jurisdiction, whether for substantive, procedural, or any other reason, such portion shall be deemed a separate, distinct and independent provision, and such holding shall not affect the validity of the remaining portions of this Ordinance. Section 6. Effective Date. This Ordinance shall become effective immediately upon adoption by the City Commission of the City of Winter Springs, Florida, and pursuant to City Charter. ADOPTED by the City Commission of the City of Winter Springs, Florida, in a regular meeting assembled on the _ day of ,2005. JOHN F. BUSH, Mayor ATTEST: ANDREA LORENZO-LUACES, City Clerk Approved as to legal form and sufficiency for the City of Winter Springs only: ANTHONY A. GARGANESE, City Attorney First Reading: Second Reading: Effective Date: City of Winter Springs Ordinance No. 2005-28 Page 3 of 3 FRANCHISE AGREEMENT THIS AGREEMENT is made and entered into as of this day of 2005, by and between the City of Winter Springs, Florida, a Florida municipal corporation (the "City"), whose address is 1126 East State Road 434, Winter Springs, Florida, 32708, and Bright House Networks, LLC ("BHN"), Delaware limited liability company whose address is 2251 Lucien Way, Maitland, FL 32751. RECITALS WHEREAS, City Ordinance No. 65, commonly referred to as the Cablevision Franchise Ordinance granted a non-exclusive Franchise to Seminole Cablevision, Inc., a Florida corporation, its successors and assigns, to operate and provide a television cable service to the citizens of the City by utilizing public rights-of-way within the corporate boundaries of the City; and WHEREAS, pursuant to City Ordinance No. 172, the Franchise was transferred to American Television and Communication Corporation, a Delaware corporation, d/b/a! Cablevision of Central Florida ("ATC") which merged with and became a wholly-owned subsidiary of Time, Inc. otherwise known as Franchisee; and WHEREAS, in accordance with City Resolution No. 213, the City consented to the assignment of rights, duties, and obligations under the City's Cablevision Franchise Ordinance to ATC, as a successor corporation and wholly-owned subsidiary of Time, Inc.; and WHEREAS, in accordance with City Resolution No. 680, the City's Cable Television Franchise Agreement was thereafter assigned from A TC to Time Warner Entertainment as successors to the Franchise; and WHEREAS, in accordance with City Resolution No. 2002-38, the City's Cable Television Franchise Agreement was thereafter assigned from Time Warner Entertainment to TWEAN Subsidiary, LLC as successors to the Franchise; and WHEREAS, TWEAN Subsidiary, LLC changed its name to Bright House Networks, LLC (BHN) on April 1, 2003; and WHEREAS, BHN has indicated its intent to continue to provide cable system services to subscribers within the City and has requested the issuance of this Franchise pursuant to the terms hereof; and WHEREAS, the original Franchise was for an initial term of ten years, expiring at midnight of December 31, 1981, and was renewed for a period of ten years as amended by City Ordinance No. 511 to expire on December 31, 1991. An extension to the Franchise expired on March 1,2002, however, BHN has provided notice of renewal as provided in 47 V.S.C. ~ 546 and agreed to continue to provide service under terms and conditions of Ordinance No. 65, as amended, until this Agreement is adopted; and WHEREAS, the City deems it necessary to enter into a new Franchise Agreement with BHN to take into account the new regulatory enviromnent created by the enactment of the Telecommunications Act of 1996, the Communications Services Tax Simplification Law pursuant to Chapter 202, Florida Statutes, and recent court precedent concerning the local regulation of cable franchises in order to ensure proper regulation of the local cable franchise, safeguard the use of City rights-of-way and promote the quality and reliability of cable services offered to the citizens of Winter Springs; and WHEREAS, the City is authorized to grant one or more non-exclusive, revocable, franchises to construct, reconstruct, operate, and maintain a cable communications system within the City and has negotiated this Agreement with BHN pursuant to the Cable Communications Policy Act of 1984, as amended, by the Cable Television Consumer Protection and Competition Act of 1992, and the Telecommunications Act of 1996; and WHEREAS, the City has determined that it is in the best interest of the public's health, safety and welfare for the City and its residents to enter into this Agreement with BHN; and WHEREAS, the City has approved this Agreement pursuant to adoption by the City Commission of Ordinance No. 2005-28. NOW, THEREFORE, IN CONSIDERATION of the mutual promises and covenants contained herein, the parties do mutually agree as follows: I. RECITALS. Recitals Incorporated. Each and all of the foregoing recitals are hereby incorporated herein and acknowledged to be true and correct. Failure of any of the foregoing recitals to be true and correct shall not operate to invalidate this Agreement. II. PURPOSE AND LEGISLATIVE FINDINGS. 2.1. Purpose. The City finds that the development of cable communications has the potential of having great benefit and impact upon the people of the City. Because of the complex and rapidly changing technology associated with cable television, the City further finds that the public convenience, safety and general welfare can best be served by exercising regulatory powers which are vested in the City or such persons as the City shall designate. It is the intent of this ordinance and subsequent amendments to provide for and specify the means to attain the best possible public interest and public purpose in these matters and any Franchise issued pursuant to this ordinance shall be deemed to include this finding as an integral part thereof. Further, it is recognized that cable communications systems have the capacity to provide not only entertainment and information services to the City's residents, but can provide a variety of interactive communications services to institutions and individuals. Many of 2 these services involve City agencies and other public institutions, by providing governmental, educational or health care communications. For these purposes, the following goals underline the tenns contained herein: (a) Communications services should be made available to all City residents, subject to the requirements of Section 16.10. (b) The cable communications system should be capable of accommodating both the present and reasonably foreseeable future communications needs of the City and should be improved and upgraded if necessary during the Franchise tenn so that the new facilities necessary for the operation of this system shall be integrated to the maximum extent possible with existing facilities. The cable communications system authorized by this Agreement shall be responsive to the needs and interests of the local community, and shall provide a wide diversity of infonnation sources and services to the public. (c) The education and governmental needs for access to the cable communications system should be met. 2.2 Legislative Findings. In considering whether to grant a cable television Franchise within the City to any person, the City has considered all relevant facts and matters, both procedural and substantive, in arriving at its decision including, but not limited to, the following: (a) The economic impact upon private property within the City; (b) The need for a cable television Franchise within the City, if any; (c) The capacity of public rights-of-way to accommodate the cable system; (d) The present and future use of the public rights-of-way to be used by the cable system; (e) The potential disruption to existing users of the public rights-of-way to be used by the cable system and the result of inconvenience which may occur to the public; and (f) The financial ability of the Franchisee to perfonn and other societal interests, including the dissemination of infonnation through the cable system and the exercise of the rights of free speech under the First Amendment of the United States Constitution and the Florida Constitution. III. DEFINITIONS. 3 When used in this Agreement, the following words shall be defined as indicated below, unless the context clearly indicates otherwise. Terms used in this Agreement but not defined below which are definedin the Act, shall have the meaning set forth in 47 D.S.C. ~521 et. seq. as amended by the Telecommunications Act of 1996. 3.1 "Access Channel" shall mean any channel on a cable system set aside without charge by the Franchisee for non-commercial, local access programming relating to educational and local governmental use which has been recognized and approved as such by the City. 3.2 "Act" shall mean the Communications Act of 1934, as amended by the Cable Communications Policy Act of 1984, as further amended by the Cable Television Consumer Protection and Competition Act of 1992, codified in 47 US.C. ~ 521 et seq., and as amended by the Telecommunications Act of 1996, and as these acts may hereinafter be amended. 3.3 "Agreement" shall mean this Franchise Agreement as may be amended by agreement of both parties pursuant to Sec. 21.2. 3.4 "Applicant" shall mean any officer, agent, employee or representative seeking an approval, grant, revision, amendment, transfer or renewal under this Agreement. 3.5 "Cable System" means a closed transmission path and associated signal generation, reception and control equipment and other communications equipment including, but not limited to, any headend, antenna, wire, cable, line, tower, pole, amplifier, converter, and fiber optic line, that is designed to. provide cable service which includes video programming and other services and which is provided to multiple subscribers within a community, but such term does not include: (a) a facility that serves only to retransmit the television signals of one or more television broadcast stations; (b) a facility that serves only subscribers in one or more multiple unit dwellings under common ownership, control, or management, unless such facility or facilities uses any public rights-of-way; (c) a facility of a common carrier which is subject, in whole or in part, to the provision of Title II of the Act, except that such facility shall be considered a cable system to the extent such facility is used in the transmission of video programming directly to subscribers; or (d) any facilities of any electric utility used solely for operating its electric utility systems. 3.6 "Channel" means a frequency band, which is capable of carrying either one standard video signal, a number of audio, digital or other non-video signals or some combination of such signals. 3.7 "City Manager" shall mean that person who is appointed by the City Commission of the City of Winter Springs, Florida, pursuant to Article V of the City Charter. For the purposes of this Agreement, the "City Manager" shall include his or her designee. 3.8 "Complaint" means an indication from a subscriber of a problem with any aspect of cable service when it results in a service call or written indication from a subscriber of a problem with any aspect of cable service. 4 3.9 "Communications Services Tax" shall mean the tax provided in the Communications Services Tax Simplification Law pursuant to Chapter 202, Florida Statutes, as that law has been and may hereinafter be amended or renumbered, and any other ordinance or resolution setting the amount for the local CST that may be adopted by the City Commission for the City of Winter Springs and not inconsistent with the City Charter that may be excised and collected by the City or Franchisee on behalf of the City. 3.10 "Converter" means an electronic device which converts signals to a frequency not susceptible to interference within the television receiver of a subscriber, and any channel selector which permits a subscriber to view signals delivered at designated converter dial locations at the set or by remote control. 3.11 "Days" means calendar days unless otherwise specified. 3.12 "Facilities and Equipment" shall include, but not be limited to, wires, cable, conductors, ducts, conduits, vaults, manholes, trenches, amplifiers, converters, appliances, attachments, poles and other property and equipment which are located in the public rights-of-way. 3.13 "FCC" shall mean the Federal Communication Commission and any legally appointed or elected successor. 3.14 "Fiscal Year" shall mean a calendar year beginning January 1st of each year. 3.15 "Franchise" shall mean an initial authorization or renewal thereof, voluntarily entered into by the Franchisee and issued by the City, whether such authorization is referred to as a Franchise, permit, license, ordinance, resolution, contract, certificate, agreement, or otherwise, which authorized the construction or operation of a cable system in the City. All Franchises shall be non-exclusive. Any such authorization, in whatever fonn granted, shall not mean or include any Franchise or permit required for the privilege of transacting and carrying on a business within the City as required by other code provisions and ordinances of the City. 3.16 "Franchise Area" means all of the territory within the incorporated City, and such additional territory as may be from time to time annexed into the City. The Franchisee shall be notified in writing of any annexations to the City. 3.17 "Franchise Fee" means the percentage as specified in this Agreement, of the Franchisee's gross annual revenues derived from the operation of the cable system in the City and which is payable in exchange for the rights granted by this Franchise. 3.18 "Franchisee" shall mean Bright House Networks, LLC ("BHN"), and the lawful successor, transferee, or assignee of such person. 3.19 "Gross Annual Revenues" means all receipts arising from, attributable to providing cable service, or in any way derived directly or indirectly from the operation of the cable system in the Franchise area, including but not necessarily limited to fees of any kind whatsoever charged to subscribers of the cable system, including but not limited to monthly subscriber 5 fees, service charges, late fees, leased access fees, installation charges, service protection or installation warranty fees, change-in-service fees, disconnect and reconnect fees, fees derived and collected from access and origination channels, all revenues received by the Franchisee for Pay-Per- View, leased channels, premium channels, pay television, and equipment sales, lease or rental and other cable services provided over the cable system in the City of Winter Springs to subscribers and any revenues derived from the leasing of cable or fiber optic lines and other transmission devices and equipment for the provision of cable services. Gross annual revenues shall also include any revenues derived from advertising allocable to the City based upon the subscriber base of the City divided by the subscriber base of the cable system, the quotient of which shall be multiplied by the cable system's total advertising revenue to determine the allocable revenue stemming from advertising and any revenues from home shopping channels or other sources allocable to the City based upon the subscriber base in the City divided by the subscriber base of the cable system and any revenues derived from cable service provided on the system. The phrase "gross annual revenues" shall not include any fees or taxes which are imposed directly on any subscriber thereof by any governmental unit or agency, and which are collected by the Franchisee on behalf of that entity. Nor shall the phrase include any debts for service or equipment owed but uncollected by the Franchisee or any payment to an affiliate or parent company of Franchisee for programming or transmission capacity where such payment is treated by Franchisee as an expense. Gross annual revenues shall be used to determine the basis for computing an alternative Franchi:;e Fee in the event Chapter 202, Florida Statutes, is repealed or otherwise deemed unconstitutional as more specifically set forth in Article IX of the Agreement. 3.20 "Installation" shall mean the connection of the cable system from feeder cable to the subscribers'terminal(s). 3.21 "Person" shall mean any individual, cOlporation, partnership, association, joint stock company, trust, joint venture, organization or legal entity of any kind, any lawful trustee, successor, assignee, transferee or personal representative thereof. 3.22 "Public Right-or-Way means the surface, the air space above the surface, and the area below the surface of any public street, sidewalk, bridge, waterway, utility easement, or other public property, including public utility easements dedicated for compatible uses as set forth in Title 47 D.S.C. ~ 541(a)(2) in and over which shall entitle the City and the Franchisee to the use thereof for the pUtpose of installing and maintaining the Franchisee's cable television system. No reference herein, or in any Franchise, to the "public right-of- way" shall be deemed to be a representation or guarantee by the City that its title to any property is sufficient to permit its use for such pUtpose, and the Franchisee shall, by its use of such terms, be deemed to gain only such rights to use property in the City as the City may have the undisputed right and power to give. 3.23 "Subscriber" shall mean a person or legal entity lawfully using or receiving cable television on a particular cable system from a Franchisee. 6 3.24 "Subscriber base" shall mean the total number of a Franchisee's residential and non- residential subscribers within the City. For purposes of determining the number of subscribers in a multi-user subscription, the Franchisee shall count each unit included within a contract for subscription services as one subscriber. 3.25 "Sunshine State One-Call of Florida, Inc." shall mean the not-for-profit corporation created by Section 556.103, Florida Statutes, to administer the provisions of the Underground Facility Damage Prevention and Safety Act set forth at Chapter 556, Florida Statues. 3.26 "Total Disruption of Service" means the inability of any subscriber to receive Franchisee's cable transmission on one or more channels due to signal failure, malfunction, or to receive said transmission in such poor quality as to make viewing impracticable to a reasonable subscriber. 3.27 "Transfer" means the disposal by the Franchisee, directly or indirectly, by gift, assignment, voluntary sale, merger, consolidation or otherwise, of twenty percent (20%) or more at one time of the ownership or controlling interest in the cable system, or thirty-five percent (35%) cumulatively over the tenn of the Franchise of such interests to any corporation, partnership, limited partnership, trust or association, or person or group of persons acting in concert or a change in control. Transfer shall not include any transfer or assignment to a person controlling, controlled by, or under the same common control as the Franchisee. IV. GRANT OF FRANCHISE. 4.1 Grant of Franchise. BHN is hereby granted a cable Franchise, subject to the terms and conditions of this Agreement. Pursuant to this Franchise, the Franchisee may construct, operate, and maintain a cable system in, under, over, along, across or upon the public rights-of-way within the City for the purpose of reception, transmission, collection, amplification, origination, distribution or redistribution of audio, video, digital, microwave, data, or other signals and is intended solely for the provision of cable services. Any Franchisee electing to provide additional telecommunication services over the cable system shall satisfy all state and federal regulations pertaining to the provision of such services. In exercising rights pursuant hereto, the Franchisee shall not endanger or interfere with the lives of persons, interfere with any structures, buildings, or facilities of the City, any public utility, or any other person pennitted to use the public rights-of-way, nor unnecessarily hinder or obstruct the free use of the public rights-of-way. The grant of this Franchise does not establish priority for use over other present or future permit, license, or utility franchise holders or the City's own use of the public rights-of-way and any such privilege or right conveyed to a Franchisee shall be subordinate to the existing use of a public right-of-way. In addition, this Agreement does not authorize the provision of cable services to any private property owner without express consent of such owner unless otherwise authorized by law. 7 All rights granted for the construction, reconstruction, installation, maintenance, and operation of the cable system shall be subject to the continuing right of the City to require such reconstruction or relocation of the cable system in the public rights-of-way as shall, at the sole discretion of the City, be in the public interest. To the extent that other users of the public rights-of-way are compensated for moving their facilities, the Franchisee shall also be compensated for moving its facilities. 4.2 Franchise Not Exclusive. The grant of this Franchise shall be non-exclusive and shall not affect the right of the City to grant to itself or any other person the right to: build, operate, or own a cable system; or occupy or use the public rights-of-way for the construction, reconstruction, maintenance, and operation of a cable system or for any pmpose whatsoever. No privilege or power of eminent domain is bestowed on the Franchisee by the grant of this Franchise. 4.3 Event of Conflict. In the event of conflict between the terms and conditions of the City Code and this Agreement, this Agreement shall control. In all events, the Franchisee shall, to the extent not inconsistent with this franchise agreement, comply with all laws, ordinances and regulations enacted by the City pursuant to its lawful police and regulatory powers as authorized by law and shall comply with all federal and state laws pertaining to the provision of cable systems. Nothing in the Franchise shall be deemed to waive the requirements of the various codes of the City regarding permits, taxes, fees to be paid, or manner of construction. V. EFFECTIVE DATE OF FRANCHISE; TERM. 5.1 Effective Date. The effective date of this Franchise shall be . Any prior Franchise granted to the Franchisee, is hereby superseded and of no further force and effect; provided, however, vested rights relating to billings and the City's rights to accrued Franchise Fees or the collection of any communications services tax shall be enforceable and not be affected thereby. 5.2 Term. The term of this Franchise shall be for a period often (10) years from the effective date unless sooner terminated as provided for in this Agreement. The Franchise shall terminate on 5.3 Renewal Term. The Franchise shall be renewed under the provisions of the federal Cable Act. VI. FRANCHISE OPERATION. 6.1 Use of Public Rights-of-Way. For the purpose of operating and maintaining a cable system in the City, the Franchisee may erect, install, construct, repair, replace, reconstruct and retain in, on, over, under, upon, across and along the public streets and ways within the City its facilities and equipment as are necessary to the operation of the cable system; provided, however, that the Franchisee complies with all design, construction, safety, and performance provisions contained in this Agreement and any other provisions of City Code. 8 All privileges prescribed by this Franchise shall be subordinate to any prior lawful occupancy of the public rights-of-way, and the City reserves the right to reasonably designate where a Franchisee's facilities are to be placed within the public rights-of-way. 6.2 Right of Condemnation Reserved. Nothing herein shall limit any right the City may have to acquire by eminent domain or otherwise any property of Franchisee; provided, however, that any such acquisition shall be for a price that values the Franchisee's property as allowed by law. 6.3 City's Right to Perform Public Works. Nothing in this Agreement shall be in hindrance to the right of the City or any governmental authority to perform or carry on, directly or indirectly, any public works or public improvements of any description. Should the cable system in any way interfere with the construction, maintenance or repair of such public works or public improvements, the Franchisee shall, at its own cost and expense, to the extent other users of the rights-of-way do so at their cost and expense, protect or relocate its cable system, or part thereof, as reasonably directed by the City officials or, any governmental authority. 6.4 Emergency Removal of Plant. If at any time, in case of fire, emergency, or disaster in the City, it shall become necessary in the reasonable judgment of the City to cut, move, or relocate any of the Franchisee's facilities and equipment or appurtenances of the cable system, the City shall have the right to do so at the sole cost and expense of Franchisee. However, the City shall make all reasonable efforts to contact the Franchisee prior to any cutting or moving of wires, cables, amplifiers, appliances, or appurtenances of the cable system, and if possible, in the City's reasonable discretion, to allow the Franchisee to perform any cutting or moving of the cable system wires, cables, amplifiers, appliances, or appurtenances. The Franchisee shall bear all costs of reinstallation, repair, and other costs resulting from or arising out of the emergency cutting or removal of the cable system; provided, however that in the event it is determined that an emergency, fire, or disaster did not exist, then the cost of such removal and reinstallation shall be borne by the City. 6.5 Removal or Abandonment. Upon termination of the Franchise, absent right of renewal and at the request of the City, the Franchisee shall remove its cable system from the public rights-of-way and shall restore any property, public or private, to its original condition prior to the installation, erection, or construction of the cable system. Restoration of City property, including, but not limited to, the public rights-of-way, shall be in accordance with the directions and specifications of all affected departments and agencies of the City, and all applicable law. The Franchisee shall accomplish such restoration at its expense. If such removal and restoration is not completed within twelve (12) months after notice by the City delivered in writing to Franchisee, all of the Franchisee's property remaining in the affected public rights-of-way shall, at the option of the City, be deemed abandoned and shall, at the option of the City become the property of the City. In the event the Franchiseeifails or refuses to remove its system or to satisfactorily restore all areas to as reasonably close a condition as existed prior to the original construction of the system, the City, at its option, may perform such work and collect the cost thereof from the Franchisee. 9 6.6 Time Is of the Essence. Whenever this Agreement shall set forth any time for any act to be performed by or on behalf of the Franchisee, such time shall be deemed to be of the essence, and any failure of the Franchisee to perform within the time allotted shall be sufficient ground for the City to invoke any applicable provision of the City Code or this Agreement. Failure of the Franchisee to complete construction of the cable system, initiate a system upgrade or other specific obligation by a specified date pursuant to this Agreement shall be considered a material breach and constitute grounds for revocation and termination of the Franchise as set forth in Article X. 6.7 No Waiver of Rights. No course of dealing between the Franchisee and the City nor any delay on the part of the City in exercising any rights hereunder shall operate as a waiver of any such rights of the City or acquiescence in the actions of the Franchisee in contravention of the City's rights, except to the extent expressly waived by the City in writing or expressly provided for in the Franchise. VII. TRANSFER OF OWNERSHIP OR CONTROL. 7.1 Transfer of Franchise. This Franchise shall be sold, transferred, leased, assigned or disposed of, including but not limited to, by forced or voluntary sale, merger, consolidation, receivership or other means pursuant to federal regulations. The Franchisee shall provide written notice to the City of the transfer. In reviewing such transfer request, the City shall consider factors including, but not limited to, the transferee's experience in multi-channel video programming, its record of technical and customer service, its record of financial responsibility, compliance with local, federal and state regulations. No application for a transfer shall be granted unless transferee agrees in writing that it will assume and accept all obligations and liabilities of the Franchisee under this Agreement. 7.2 Transfer Threshold. The Franchisee shall promptly notify the City of any actual or proposed change in, or transfer of, or acquisition by any other party of, control of the Franchisee. 7.3 City Approval. Every change, transfer, or acquisition of control of the Franchisee shall make the Franchise subject to cancellation unless and until the City shall have consented thereto in writing subject to applicable federal law. For the purpose of determining whether it may consent to such change, transfer, or acquisition of control, the City may inquire without limitation into the legal, fmancial, character, and technical qualifications of the prospective transferee or controlling party, and the Franchisee shall assist the City in obtaining all required information. Failure to provide all reasonable information requested by the City as part of said inquiry shall be grounds for denial of the proposed change, transfer or acquisition of control, subject to applicable federal law. 7.4 Signatory Requirement. Any approval by the City of transfer of ownership of the Franchise shall be contingent upon the prospective assignee becoming a signatory to the Franchise. 10 7.5 No Waiver/Release for Transfer. Approval by the City of a transfer of the Franchise does not constitute a waiver or release of any of the rights or remedies of the City under this Agreement, whether arising before or after the date of the transfer. VIII. MODIFICATION OR RENEWAL OF FRANCHISE. 8.1 Modification. Any request by the Franchisee for a modification of this Franchise shall be in writing and shall include the following information at a minimum: I) the specific modification or modifications requested; and 2) the justification for the modification, including the impact of the requested modification on the cable system and subscribers, and the fmancia1 impact if the modification is approved or disapproved. A request to modify the Franchise shall also include a statement as to whether the modification is sought pursuant to Title 47 U.S.C. ~ 545 and a demonstration by the person seeking the modification that the modification meets the standards set forth under 47 US.C. ~ 545. An affidavit or sworn declaration of an authorized officer certifying the truth and accuracy of the information supporting the request for a modification of the Franchise and that such modification is consistent with the Act and any other applicable federal, state, and local laws. 8.2 Renewal. Renewal of this Franchise shall be conducted in a manner consistent with 47 US.C. ~ 546. Upon consideration of the renewal, City shall determine the level of services needed to meet the City's cable-related needs and interests, including the need for state -of -the-art technology to ensure the quality of the Franchise. Failure of Franchisee to initiate the renewal process in a timely fashion shall be treated as an informal request to renew and shall be at the discretion of the City in accordance with 47 US.C. ~ 546(h). The City may deny a request for renewal pursuant to federal law. IX. COMMUNICATIONS SERVICES TAX/FRANCHISE FEES. 9.1 Communications Services Tax. Franchisee shall pay the Communications Services Tax provided in the Communications Services Tax Simplification Law pursuant to Chapter 202, Florida Statues, as such law has been and may hereinafter be amended or renumbered, and any City ordinance or resolution adopted pursuant to the City's Charter and the authority granted within Chapter 202, Florida Statutes. In the event that Chapter 202, Florida Statutes, or any portion thereof affecting the ability of the City to collect the communications service tax is repealed, held to be unconstitutional, invalid, or unenforceable, Franchisee, as compensation for the privilege of operating the Franchise for a cable system pursuant to this Agreement, shall pay to the City a Franchise Fee of five percent (5%) of the Gross Annual Revenues. If, in the future, applicable law including but not limited to the Act, as amended from time to time, allows a greater Franchise Fee, the parties shall meet and confer to negotiate with respect to the fee. Thereafter, the Franchise Fee may be amended by mutual agreement of the parties at any time. The City shall be furnished a fully-certified statement of said payment by a certified public accountant or financial officer of the Franchisee, reflecting the total amounts of gross annual revenues from subscribers within the City and of the above charges and computations for the period covered by the payment within ninety (90) days after the end of each year when Franchise Fees are paid directly to the City. Sections 9.2 through 9.13 and any references to 11 Franchise Fees and/or gross revenues shall not be in effect as long as the Franchisee pays the Communications Services Tax or similar tax or fee. 9.3 Franchise Fees in Addition to Other Taxes or Payments. In the event that a Franchise Fee is to be paid pursuant to this Agreement, payment of the Franchise Fee made by the Franchisee to the City shall not be considered in the nature of a tax, but, to the extent consistent with applicable law, shall be in addition to any and all taxes of general applicability which are now or may be required hereafter to be paid by any federal, state, or local law. 9.4 Acceptance by the City. Subject to applicable law, no acceptance of any payment by the City shall be construed as a release or as an accord and satisfaction of any claim that the City may have for further or additional sums payable as a communications services tax or Franchise Fee under this Agreement or for the performance of any other obligation of the Franchisee. 9.5 Late Fees. In the event that a Franchise Fee payment is not received by the City on or before the due date set forth above, or is underpaid, the Franchisee shall pay a late charge of eighteen percent (18%) per annum of the amount of the unpaid or underpaid Franchise Fee payment, provided, however, that such rate does not exceed the maximum amount allowed under Florida law, and that the Franchisee shall not be responsible for paying interest on delinquent Franchise Fees resulting from erroneous database information provided by the City. Any interest and/or late charge paid by the Franchisee is intended to be a charge incidental to the enforcement of a Franchise within the meaning of 47 U.S.C. ~542(g)(2)(D), and may not be deducted from the Franchise Fee imposed by this Agreement. Furthermore, the City may invoke all rights and remedies available under applicable law and this chapter. 9.6 Quarterly Filing. A Franchisee shall file with the City, on a quarterly basis with the payment of the Franchise Fee, a financial statement setting forth the computation of gross revenues used to calculate the Franchise Fee for the preceding quarter and a detailed explanation of the method of computation showing the revenue derived from each category of the Franchisee's operations. The statement shall be certified by a certified public accountant or a Franchisee's financial officer. The Franchisee shall bear the cost of the preparation of such financial statements. 9.7 City's Right to Inspection. The City, at its discretion, shall have the right to inspect the Franchisee's Gross Annual Revenue reports and records, to audit, and to recompute any fee amounts. Inspections, audits or recomputations may be performed either by the City or an independent firm selected by the City and qualified for such purposes. No audit of the Franchisee's records relating to Gross Annual Revenues shall take place later than thirty- six (36) months following the close of each of the Franchisee's fiscal years. Audits that result in payment of four percent (4%) or more of Franchise Fees during the audit period, shall be at the expense of the Franchisee. Any additional amount due to the City as a result of the audit shall be paid within thirty (30) days of notice by the City, unless the Franchisee disputes the results of the audit. The Franchisee agrees to meet with the City and will attempt in good faith to resolve any differences. Thereafter, the additional amount 12 due shall be subject to payment within thirty (30) days after said additional amount is detennined to be due by the Franchisee and the City. The City shall provide the Franchisee with a description of all property annexed into the City at the time of each annexation. Should such annexation infonnation not be provided to the Franchisee and a discrepancy arise in reported Franchise Fees as a result, the Franchisee shall not be found in non-compliance of this Agreement. 9.8 Payments Due in Event of Termination or Expiration. In the event that the Franchisee continues the operation of any part or all of the cable system beyond the termination, revocation, or expiration of the Franchise granted herein, it shall continue to pay to the City the Franchise Fee or Communications Services Tax, whichever is applicable, in the manner set forth in this Agreement. This section shall not be construed to authorize the operation of the cable system beyond the termination, revocation, or expiration of this Franchise. 9.9 Alternative Fee Contingencies. In the event that the Franchisee's obligation to pay a communications services tax is held invalid by a decision of any court of competent jurisdiction or due to the actions of any legislative body, the Franchisee shall pay to the City, pursuant to the Cable Act, a Franchise Fee of five percent (5%) of the Gross Annual Revenues. 9.10 Other Fees and Taxes. To the extent that any federal or state law or regulation may now forbid the City from assessing any type of fee or tax, upon repeal, modification, or judicial/administrative interpretation of said law or rule that would permit the City to assess said fee or tax, the City shall have the right to assess said fee or tax to the full extent authorized by law; provided, that the City shall first notify the Franchisee. Upon such occurrence, the parties shall meet and confer within (90) days of notice from the City to, in good faith, negotiate Franchise provisions to implement the collection of said fee or tax. 9.11 Termination. If for any reason whatsoever the Franchise terminates, the Franchisee shall file with the City, within sixty (60) calendar days of such termination or when operations cease, whichever occurs later, a certified financial statement reflecting the gross revenues received by Franchisee since the conclusion of the previous fiscal year. Adjustments to any Franchise Fee owed to the City shall be made upon review of such statement. Franchisee shall be prohibited from conducting any transaction or making such arrangements which have the effect of evading payment of any fee or tax owed to the City under this Agreement. 9.12 Prohibited Transactions. Any transaction or arrangement which has the effect of evasion of payment of Franchise Fees (for example, by non-collection of revenues, non-reporting of revenues, collection of revenues by parents, affiliates or subsidiaries, bartering, or any other means) from the operation of the Franchisee's cable system to provide cable service in the City is strictly prohibited. 13 9.13 Applicability of Franchise Fee. The provisions of this section IX related to Franchise Fees shall apply to the extent the City may lawfully impose a Franchise Fee. X. FORFEITURE OR REVOCATION. 10.1 Grounds for Revocation. The City reserves the right to revoke any Franchise granted hereunder and rescind all rights and privileges associated with the Franchise in the following circumstances, each of which shall represent a default and breach of this Agreement: (a) If the Franchisee shall default in the performance of any of the material obligations under this Agreement; (b) If the Franchisee shall fail to provide or maintain in full force and effect the liability and indemnification coverage or the performance bond as required herein; (c) If the Franchisee shall violate material provisions of any orders or rulings of any regulatory body having jurisdiction over the Franchisee relative to this Agreement, and Franchisee fails to begin cure within thirty business (30) days of notice from the City and to complete cure within a reasonable time after notice, as determined by the City; (d) If the Franchisee practices any fraud upon the City or cable subscribers; (e) If the Franchisee is grossly negligent, as defined by general law , in maintaining any of the customer service standards provided in this Franchise; (f) If the Franchisee becomes insolvent, unable or unwilling to pay its debts or is adjudged bankrupt; (g) If the Franchisee fails to restore service City-wide after ninety-six (96) consecutive hours of interrupted service, except when approval of such interruption is obtained from the City or is permitted pursuant to this Agreement, as provided "in Section 10.2 of this Agreement or when caused by circumstances outside the control of the Franchisee pursuant to Section 10.2; (h) If the Franchisee makes a material misrepresentation of fact in the application for or negotiation of the Franchise or any extension or renewal thereof on which the City has explicitly relied; and (i) If the Franchisee shall fail to pay the Franchise Fee or the communications services tax in the manner provided in this Agreement. 10.2 Effect of Circumstances Beyond Control of Franchisee. The Franchisee shall not be declared at fault or be subject to any sanction under any provision of this Agreement in any case in which performance of any such provision is prevented for reasons beyond the Franchisee's control. For the purposes of this Agreement, causes or events beyond the Franchisee's control shall include, without limitation, acts of God, floods, earthquakes, landslides, hurricanes, fires and other natural 14 disasters, acts of public enemies, riots or civil disturbances, sabotage, strikes and restraints imposed by order of a governmental agency or court. A default shall not be deemed to be beyond the Franchisee's control if committed by a corporation or other business entity in which the Franchisee holds a controlling interest whether held directly or indirectly, when such fault is due to Franchisee's financial inability to perform or comply, economic hardship, or misfeasance, malfeasance or nonfeasance by any of the Franchisee's directors, officers, employees or contractors or agents. 10.3 Procedure Prior to Revocation. The City shall notify the Franchisee in writing of the exact nature of the alleged violation constituting grounds for termination and give the Franchisee thirty (30) calendar days, or such greater amount of time as reasonably required to correct such violations or to present facts and arguments to refute the alleged violation. If after such time the City then concludes that there is a basis for termination, it shall notify the Franchisee thereof. If within the designated time the Franchisee does not remedy and/or put an end to the alleged violation, the City, after a public hearing before the City Commission where all interested parties may be heard, may suspend or revoke the Franchise, if it determines that such action is warranted. The Franchisee shall not be held in default nor suffer any penalties where non-compliance or default is caused by an event beyond the Franchisee's control, as stated in Section 10.2. The Franchisee shall have the right to review by a court of competent jurisdiction upon the City Commission's determination of non-compliance. XI. REGULATORY AUTHORITY. 11.1 Authority. The City reserves the right to exercise the maximum authority, as may at any time be lawfully permissible, to regulate the cable system, the Franchise and the Franchisee. Should applicable legislative, judicial or regulatory authorities at any time permit regulation not presently permitted to the City, the City may without the approval of the Franchisee engage in any such additional regulation as may then be permissible, whether or not contemplated by this Agreement or the City Code, including without limitation, regulation regarding Franchise Fees, communications services tax, other taxes, programming, rates charged to subscribers, consumer protection, or any other similar or dissimilar matter. The City agrees to meet and confer with the Franchisee prior to enacting new regulatory ordinances affecting this Agreement. 11.2 Right of Inspection of Cable Facilities. The City shall have the right to inspect, in a timely manner and in the accompaniment of a representative of the Franchisee, all Franchisee facilities and equipment or installation work in the public rights of way performed subject to the provisions of this Agreement as it shall find necessary to ensure compliance with the terms of this Agreement, the City Code and any other applicable provisions of local, state or federal law, including the Act. 11.3 City Regulation. To the extent that federal or state law or regulation may now, or as the same may hereafter be amended by legislation, administrative regulation or decision, or judicial determination, authorize the City to regulate the rates for any particular service tiers, service packages, equipment, or any other services provided by Franchisee, the City shall have the right to exercise rate regulation to the full extent authorized by law, or to refrain from exercising such regulation for any period of time, at the sole discretion of the City. The City shall provide 15 advance notification to the Franchisee of its intention to exercise any such regulation and written notification when such ordinance is adopted. However, failure to so provide advance notification to the Franchisee or written notification when such ordinance is adopted shall not be a basis upon which to declare this Agreement in breach or to invalidate the ordinance. XII. PERFORMANCE BONDING; ALTERNATIVES. 12.1 Performance Bond. The Franchisee shall obtain and maintain during the entire term of any Franchise and any extensions and renewals thereof, at its cost and expense, and file with the City, a corporate surety bond in the amount of fifty thousand dollars ($50,000) to guarantee the faithful performance by the Franchisee of all of its obligations provided under this Agreement and the City Code. Such bond must be issued by a surety. Alternatively, the Franchisee shall obtain and continuously maintain an unexpired irrevocable letter of credit, which shall at all times be in possession of the City. The form and contents of such performance bond or letter of credit shall be reasonably acceptable to the City. The letter of credit shall be released only upon expiration of the Franchise. 12.2 Conditions. The performance bond or letter of credit shall be issued upon the following conditions: (a) The performance bond shall be issued by a surety licensed and authorized by the State of Florida to do business as a surety in the State of Florida. The irrevocable letter of credit shall be issued by a bank or savings and loan association acceptable to the City, located in the State of Florida, and authorized to do business in this state by either the State of Florida Comptroller or the United States Government. The letter of credit shall name the City as the beneficiary. (b) There shall be recoverable by the City, jointly and severally from the principal and surety or the financial institution that has issued the letter of credit, any and all fines and liquidated damages due to the City and any and all damages, losses, costs and expenses suffered or incurred by the City resulting from the failure of the Franchisee to: faithfully comply with the provisions of the City Code and the Franchise; comply with all orders, permits and directives of any City agency or body having jurisdiction over its acts or defaults; or pay any claims, liens, fees, or taxes due the City which arise by reason of the construction, operation, maintenance or repair of the cable system. Such losses, costs and expenses shall include, but not be limited to, attorneys' fees and other associated expenses. (c) The total amount of the bond or letter of credit shall be forfeited as a liquidated damage paid to the City in the event: (1) The Franchisee abandons the cable system or fails to initiate or complete construction of the cable system as specified in any Franchise agreement or any extension thereto; (2) The Franchise is terminated by reason of the default of the Franchisee. 16 12.3 Reduction of Bond/Letter of Credit. Upon written application by the Franchisee, the City may, at its sole option, permit the amount of the bond or letter of credit to be reduced for the term of this Agreement or periods of time, when it is determined by the City Commission to be in the public interest. Upon written application by the Franchisee, the City may, at its sole option, permit the terms of the requirements of the performance bondlletter of credit to be altered for the term of this Agreement or periods of time, when it is determined by the City Commission to be in the public interest. 12.4 Use of Performance Bond and Letter of Credit. Prior to drawing upon the letter of credit or the performance bond for the purposes described in this section, the City shall notify the Franchisee in writhing that payment is due, and the Franchisee shall have thirty (30) days from the receipt of such written notice to make a full and complete payment. If the Franchisee does not make the payment within thirty (30) days or demonstrate a reason acceptable to the City why such action should not be taken, the City may withdraw the amount thereof, with interest and penalties, from the letter of credit or the performance bond. Within three (3) days of a withdrawal from the letter of credit or the performance bond, the City shall send to the Franchisee, by certified mail, return receipt requested, written notification of the amount, date and purpose of such withdrawal. 12.5 Replenishment of Letter of Credit and Performance Bond. No later than thirty (30) days after mailing to the Franchisee by certified mail notification of a withdrawal pursuant to Section 12.4 above, the Franchisee shall replenish the letter of credit and/or performance bond in an amount equal to the amount so withdrawn. Failure to make timely replenishment of such amount to the letter of credit and/or performance bond shall constitute a material breach of this Agreement. 12.6 Non-renewal, Alteration, or Cancellation of Letter of Credit or Performance Bond. The performance bond and letter of credit required herein shall be in a form satisfactory to the City which approval shall not be unreasonably withheld and shall require thirty (30) days written notice of any non-renewal, alteration or cancellation to both the City and the Franchisee. The Franchisee shall, in the event of any such cancellation, alteration, or non-renewal notice, obtain, pay all premiums for, and file with the City, written evidence of the issuance of replacement bond or policies within thirty (30) days following receipt by the City or the Franchisee of any notice of cancellation, alteration, or non-renewal. 12.7 Inflation. To offset the effects of inflation, the amount of the bond or letter of credit provided for herein is subject to a reasonable increase at the end of every three (3) year period of the Franchise, applicable to the next three (3) year period, at the sole discretion of the City. 12.8 Default. In the amount sufficient to compensate the City for its damages, the performance bond and letter of credit provided pursuant to this section shall become the property of the City in the event that the Franchise is cancelled or terminated by reason of the default of the Franchisee. 12.9 Right to Require Replacement of Bonds or Letter of Credit. If the City becomes aware of the financial condition of any bonding or financial institution issuing a performance bond or letter of credit as required herein and said financial condition is reasonably deemed by the City to jeopardize the collateral posted with the City, the City may, at any time, require that any such 17 bond or letter of credit be replaced with such other bond or letter of credit consistent with the requirements set forth in this section. 12.10 Insurance for Contractor and Subcontractors. The Franchisee, or its subcontractors, shall provide coverage for any contractor or subcontractor involved in the construction, installation, maintenance, removal, or operation of the cable system by either obtaining the necessary endorsements to its insurance policies or requiring such contractor or subcontractor to obtain appropriate insurance coverage consistent with this Franchise and appropriate to the extent of its involvement in the construction, installation, maintenance, removal, or operation of Franchisee's cable system. XIII. LIABILITY AND INSURANCE. 13.1 Certificate of Insurance. Not later than thirty (30) days after the effective date of the Franchise and thereafter continuously throughout the duration of the Franchise and any extensions or renewals thereof, the Franchisee shall furnish to the City a copy of the certificate of insurance for insurance required under this section. Failure to furnish said certificate of insurance in a timely manner shall constitute a material breach of the Franchise Agreement. At the City's request, the Franchisee shall furnish a certificate of insurance which are in effect from time to time. 13.2 No Liability Limit. Neither the provisions of this article or any damages recovered by the City hereunder, shall be construed to limit the liability of the Franchisee for damages under this Franchise. 13.3 Endorsement All insurance policies maintained pursuant to this Franchise Agreement shall contain an endorsement in substantially the following form: (a) It is hereby understood and agreed that this insurance policy may not be modified or canceled nor the intention not to renew be stated until thirty (30) days after receipt by the City of Winter Springs, City Manager, by certified mail, of a written notice of such intention to cancel or not to renew. (b) Each policy shall require that thirty (30) days prior to cancellation of or a material change in the policy a written notice thereof shall be delivered to the City Manager. (c) Insurers shall have no right of subrogation or recovery against the City, it being the intention that the insurance policies shall protect the City and shall be primary coverage for all losses covered by the policies. 13.4 State Institution. All insurance policies pursuant to a Franchise agreement shall be written by companies authorized by the Florida Insurance Commissioner to do business in the State of Florida as an insurance company. 13.5 Named Insured. The City shall be named as an additional insured for all insurance policies written pursuant to a Franchise. 18 13.6 Changes in Policy Limits. To offset the effects of inflation and to reflect changing liability limits, all of the coverage, limits, and amounts of the insurance provided for herein are subject to reasonable increases at the end of every three (3) year period of the Franchise, applicable to the next three year period, at the City's discretion. 13.7 Commercial General Liability Insurance. The Franchisee shall maintain throughout the term of the Franchise, general liability insurance insuring the Franchisee in the minimum of: (a) $5,000,000 for property damage, single limit; and (b) $5,000,000 single limit liability for personal bodily injury or death to anyone person; and Such general liability insurance must include coverage for all of the following: comprehensive form, premises operations, explosion and collapse hazard, underground hazard, products/completed operations hazard, contractual insurance, broad form property damage, and personal injury. 13.8 Automobile Liability Insurance. The Franchisee shall maintain throughout the term of the Franchise, automobile liability insurance for owned, non-owned, or rented vehicles in the minimum amount of: (a) $5,000,000 single limit liability for bodily injury and consequent death per occurrence; and (b) $1,000,000 for property damage per occurrence. 13.9 Worker's Compensation. The Franchisee shall maintain throughout the term of the Franchise, worker's compensation insurance coverage in the minimum amount required by the State of Florida and the employer's liability requirements, whichever is greater, for worker's compensation claims, as amended from time to time. XIV. INDEMNIFICATION. 14.1 Indemnification. Franchisee shall, at is sole cost and expense, indemnify, hold harmless, and defend the. City, its officials, boards, commissions, commissioners, attorneys, agents, and employees, against any and all claims, suits, causes of action, proceedings, judgments for damages or equitable relief, and costs and expenses arising out. of the construction, maintenance or operation of its cable system, the conduct of Franchisee's business in the City, or in any way arising out of Franchisee's enjoyment or exercise of the Franchise granted hereunder. Such indemnification shall not extend to any claims caused solely by the misconduct or negligence of the City, its officials, boards, commissioners, agents or employees. This provision includes, but is not limited to, the City's reasonable attorneys' fees incurred in defending against any such claim, suit or proceedings; claims arising out of copyright infringements or a failure by Franchisee to secure consents from the owners, authorized distributors, or providers of programs to be delivered by the cable system; claims arising out of 47 D.S.C. ~ 558; and claims against Franchisee for invasion of the right of privacy, defamation of any person, firm or corporation, or the violation or infringement of any copyright, trademark, trade name, service mark or patent, or of any other right 19 of any person. Nothing in this section shall prohibit the City from participating in the defense of any litigation by its own counsel where the City is a named party. 14.2 Condition. The foregoing indemnity is conditioned upon the City giving the Franchisee prompt notice of any claim or the commencement of any action, suit or other proceeding covered by the provisions of this section. Nothing herein shall be deemed to prevent the City from requesting from the Franchisee permission to cooperate with the Franchisee and participate in the defense of any litigation by its own counsel where the City is not a named party at its own costs and expense. xv. DESIGN AND CONSTRUCTION PROVISIONS. 15.1 Authorization to Commence Construction and Application Procedures. To the extent generally required of other users of the public rights-of-way, prior to the installation or erection of any towers, poles or conduits, other than minor or emergency excavation and maintenance, the Franchisee shall first submit to the City for review a concise description of the facilities proposed to be maintained, erected, removed, or installed, including engineering drawings, if required by the City. No erection or installation of any tower, pole, underground conduit, or fixture, excavation of other than a minor or emergency nature shall be commenced by any person until proper permits have been received from the City. 15.2 City Maps. The City does not guarantee the accuracy of any maps showing the horizontal or vertical location of existing substructures or utilities. 15.3 Construction Bond. (a) To the extent generally required of other users of the public rights-of-way, prior to any significant cable system construction, upgrade, rebuild or other such work in the public rights-of-way, the City Manager may, at his sole discretion, require the Franchisee to establish in the City's favor a construction bond equal to the estimated cost of construction. The exact amount of the bond will be determined on a case-by-case basis, and shall also be at the sole reasonable discretion of the City Manager. (b) In the event the Franchisee fails to complete the cable system construction, upgrade, rebuild or other work in the public rights-of-way in a safe, timely and competent manner in accordance with the provisions of this Franchise, then there shall be recoverable from the principal or surety of the bond, any damages or loss suffered by the City as a result, including the full amount of any compensation, indemnification or cost of removal or abandonment of any property of the Franchisee, plus a reasonable allowance for attorneys' fees, up to the full amount of the bond. (c) The construction bond shall be subject to the reasonable approval of the City Manager and the City Attorney, and shall provide that: "This bond may not be canceled, or allowed to lapse, until sixty (60) days after receipt by the City, by certified mail, return receipt requested, of a written notice from the issuer of the bond of intent to cancel or not to renew." 20 (d) The rights reserved by the City with respect to any construction bond established pursuant to this section are in addition to all other rights and remedies the City may have under this Agreement or at law or equity, and no action, proceeding or exercise of a right with respect to such bond shall effect any other right or remedy of the City. (e) The Franchisee may request that the bond be reduced in amount or eliminated sixty (60) days after completion of the cable system construction, upgrade, rebuild or other work in the public rights-of-way and payment of all construction obligations of the cable system. The decision to reduce or eliminate the bond will be in the sole discretion of the City . Should the City decide to reduce or eliminate the bond, the City may subsequently require the reestablishment of the bond amount for any subsequent construction, upgrade, rebuild or other work in the public-rights-of-way. 15.4 Compliance with Construction and Technical Standards. The Franchisee, through the cable system, shall provide uniform, strong signals which are free from any significant distortion and interference as required by FCC. The cable system shall be designed, constructed, operated and maintained for 24-hours-a-day continuous operation. The system shall produce, for reception on subscribers' receivers which are in good working order, either monochrome or color pictures (providing the receiver is color capable) which are free from any noticeable interference or distortion which would cause any material degradation of video or audio quality as required by FCC and including any such standards as hereinafter may be amended or adopted by the FCC or other applicable Federal or State law pertaining to digital transmission, High-definition television, or other advanced technologies. To the extent required by FCC, rules and applicable federal and state law, the Franchisee shall perform, as its sole expense, performance testing of the cable system and shall provide such results to the City upon request within 10 business days of the City's requesting the results of such tests. 15.5 Quality of Construction. Construction, installation, reconstruction, operation, and maintenance ofthe cable system shall be performed in an orderly and workmanlike manner, in accordance with then current technological standards. The Franchisee shall utilize its best efforts to have all cables and wires installed, parallel with electric and telephone lines. Multiple cable configurations shall be arranged in parallel and bundled with due respect for aesthetic and engineering considerations. Nothing herein shall preclude underground installation. 15.6 Use of Public Rights-of-Way. (a) To the extent generally required of other users of the public rights-of-way, any public rights-of-way excavated or otherwise disturbed by the Franchisee shall be done under the supervision and direction of the City under permits issued for work by the City, and shall be done in such a manner as to give the least inconvenience to the citizens of the City. Franchisee shall, at its own cost and expense, and in a manner approved by the City, replace and restore any such rights-of-way to as good a condition as before the work was done, and shall also prepare, maintain and provide to the City full and complete plats, maps and records showing the exact locations of its facilities located within the public- rights-of-way, as many be required under the City's permitting procedures. 21 (b) Except to the extent required by law, the Franchisee shall, at its expense, protect, support, temporarily disconnect, relocate, or remove, any of its property when required by the City by reason of traffic conditions, public safety, street construction, street resurfacing or widening, change of street grade, installation of sewers, drains, water pipes, or any other type of governmental improvement; provided, however, that the Franchisee shall, in any such case have the privilege of abandoning any property in place. (c) Franchisee shall, at the request of any person holding a building permit issued by the City, temporarily raise or lower its wires, cables, etcetera to permit construction or maintenance on private and public property. The expense of such temporary removal or raising or lowering of wires shall be paid by the person requesting same, and the Franchisee shall have the authority to require such payment in advance, except in the case where the requesting person is the City, in which case no such payment shall be required. The Franchisee shall be given not less than seven (7) business days advance notice to arrange for such temporary cable or wire changes. (d) All safety practices required by law shall be followed during construction, maintenance, repair and operation of a cable system. A Franchisee shall not place facilities, equipment or fixtures where they will interfere with any pre-existing gas, electric, telephone, water, sewer or other utility facilities, so as to obstruct or hinder in any manner the various utilities serving the residents of the City or their use of any street or any other public rights-of-way. (e) Franchisee shall, at al1times: . (1) Install and maintain its wires, cables, fixtures and other equipment in accordance with the requirements of any applicable building code or electrical safety code, and in such manner that they will not interfere with any installations of the City. (2) Keep and maintain in a safe, suitable, substantial condition, and in good order and repair, all structures, lines, cables, equipment, and connections in, over, under, and upon the public-rights-of-way. (f) The City shall encourage, to the extent feasible, that a public utility and the Franchisee cooperate in opening up trenches and making such trenches available to all parties with the understanding that the costs of opening and refilling of such trenches will be shared equitably by all users of such trenches. The Franchisee shall at all times comply with the requirements of the Trench Safety Act codified in Sections 553.60 through 553.64, Florida Statutes. (g) Regarding permits and compatible easements, the following requirements shall apply: (1) It shall be the responsibility of the Franchisee to obtain all necessary written permits and approvals of governmental agencies and easement holders prior to beginning installation. It shall also be its responsibility to determine any conflicts 22 of its proposed installation with the facilities or equipment of other easement holders or beneficiaries. (2) The Franchisee shall join and maintain a continuous membership in Sunshine State One-Call of Florida, Inc. and use its services prior to each installation. (3) The Franchisee shall comply with the provisions of 47 U.S.C. ~ 541(A). (4) Underground installations in compatible easements shall be in accordance with the National Electrical Safety Code. (5) Delivery equipment including pedestals, amplifiers and power supplies installed or worked on by the Franchisee shall be marked by the Franchisee with the name of the Franchisee. All existing pedestals and amplifiers of the cable operator shall be marked within eighteen (18) months after the effective date of this ordinance. (6) Upon request from the City, the Franchisee shall make available to the City a set of as-built plans of the installation in compatible easements at the Franchisee's office. 15.7 Underground Installation. (a) All installations shall be underground in those areas of the City where public utilities providing telephone and electric service are underground at the time of installation or where City Code requires underground installation. Unless the City Code provides otherwise, in areas where either telephone or electric utility facilities are above ground at the time of installation, the Franchisee may install its cable system above ground; provided, that at such time as those facilities are required to be placed underground by the City or are placed underground, the Franchisee shall likewise place its cable system underground without additional cost to the City so long as the Franchisee is provided with access to the open trenches at the time of excavation. In the event that the City shall lawfully elect to enforce such underground requirements, the Franchisee shall be compensated as other users of the public rights-of-way are compensated for moving their facilities. Where not otherwise required to be placed underground by this Franchise, the Franchisee's system shall be located underground at the request of the adjacent property owner, provided that the excess cost over the aerial location shall be borne by the property owner making the request. Any and all cables to be constructed under any paved street or alley, or other public right-of-way shall be accomplished by the jacking of an underground pipe or conduit, including the use of the jack and bore method and directional bore application. And under no circumstances shall cable be constructed under a paved street, alley or other public way by digging or excavating from the surface of the paved street without the approval of the City. All cable passing under the street shall be installed in conduit. (b) Prior to performing any underground construction, the Franchisee shall use its best efforts to locate, in advance, any water, sewage, gas, electric, drainage or other 23 utility (including other cable systems) lines, including compliance with Chapter 556, Florida Statues, to the extent applicable. Where any damages or alterations occur to said utility lines in the public right-of-way as a result of construction, reconstruction, maintenance, or removal of the cable system by the Franchisee, its agents or independent contractors, the cost of such repairs including all services and material will be the responsibility of the Franchisee, providing any information relied upon by the Franchisee as to the location of any underground utility line was accurate. 15.8 Construction Notice. Except with regard to routine maintenance and emergency circumstances, the Franchisee shall give appropriate notice to the City and residents within a reasonable period of time of proposed construction, reconstruction, excavation, laying or stringing of cable under streets or on poles, but in no event shall such notice be given less than five (5) business days before such commencement. 15.9 Interference with Persons, Public and Private Property, and Utilities. The Franchisee's system and facilities, including poles, lines, equipment and all appurtenances, shall be located, erected and maintained so that such facilities shall: (a) Not endanger or interfere with the health, safety or lives of persons; (b) Not interfere with any improvements which the City, county or state may deem proper to make; (c) Not interfere with the free and proper use of public rights-of-way, alleys, bridges, easements or other public property, except to the minimum extent possible during actual construction or repair; (d) Not interfere with the rights and reasonable convenience of private property owners, except to the minimum extent possible during actual construction or repairs; and (e) Not obstruct, hinder or interfere with any existing gas, electric, water, wastewater, reclaimed water, stonnwater drainage, telephone, or other utility facilities located within the City. 15.10 Restoration to Prior Condition. In case of any disturbance of pavement, sidewalk, driveway or other surfacing, the Franchisee shall, at its own cost and expense, replace and restore all paving, sidewalk, driveway, landscaping, or surface of any street or alley disturbed, in as good a condition as before said work was commenced and in a good workmanlike, timely manner in accordance with standards for such work set by the City or the governmental entity having operational and maintenance responsibility for the public right-of-way. Unless otherwise approved by the City Manager, such restoration shall be undertaken within no more than ten (10) business days after the damage is incurred and shall be completed as soon as possible thereafter. 24 15.11 Private Property. The Franchisee shall promptly repair or replace all private property, both real and personal, damaged or destroyed, as a result of the construction, installation, operating or maintenance of the cable system at its sole cost and expense. 15.12 Tree Trimming. The Franchisee may trim trees or other vegetation to prevent branches, leaves or roots from touching or otherwise interfering with its wires, cables, or other structures as follows; (a) Except for emergencies, all tree/root trimming or pruning to be conducted on public property or public rights-of-way shall be done only in accordance with City policies; (b) All trimming or pruning shall be at the expense of the Franchisee and shall be perfonned in accordance with applicable City Codes; (c) Any and all persons engaged by the Franchisee to provide tree trimming or pruning services shall be deemed, for purposes of the Franchise, an employee or agent of Franchisee when engaged in such activity, and in no event shall such person be deemed to be an employee of the City; and (d) The Franchisee shall use its best efforts to obtain the prior permission ofthe owner of any privately owned trees or other vegetation before it prunes or trims same. 15.13 Erection, Removal, and Common Use of Poles. No poles shall be erected by the Franchisee without prior approval of the City with regard to location, height, type and any other pertinent aspect and in accordance with City Code. Such approval shall not be unreasonably withheld. However, no location of any pole of the Franchisee shall be deemed a vested right, and such poles shall be removed, relocated or modified by the Franchisee at its own expense whenever the City determines that the public safety and convenience would be enhanced thereby. The City may also require that such poles shall be removed, relocated or modified by the Franchisee at the City's expense for other reasons. In the event that a pole owned by other than the Franchisee is to be moved either at the request or direction of the City and Franchisee is making use of said pole, the Franchisee shall remove, relocate or modify its lines, wires, appurtenance, and equipment attached to said pole at Franchisee's expense at the request of the City and be compensated as others users of the rights-of-way are compensated for moving their facilities. The City shall have the right, during the term of the Franchise, to install and maintain on reasonable terms and conditions upon the poles owned by the Franchisee, any wire and pole fixtures that do not unreasonably interfere with the cable system operations of the Franchisee. 15.15 Cumulative Leakage Index ("CLI") Monitoring. The Franchisee shall comply with FCC requirements with regard to CLI monitoring on an on-going basis. The results of said monitoring shall be made available to the City upon written request. 15.16 Cable System Upgrade. Franchisee shall keep the City advised of future upgrades to the cable system. To the extent technically and economically feasible, the Franchisee shall implement new technologies when made available and deemed commercially reasonable to fully satisfy its obligations and duties under this Agreement. 25 XVI. SERVICE TO SUBSCRIBERS. 16.1 Franchisee shall use its best efforts to ensure the consistent provision of quality cable services to all subscribers serviced by the Franchise. 16.2 Programming. (a) Inform Subscribers. To the extent required by applicable law and regulations, the Franchisee shall inform subscribers, via written notice of proposed programming changes at least thirty (30) days in advance of said change. (b) Subscriber Electronic Equipment. The Franchisee shall abide by all FCC regulations pertaining to providing a cable system compatible with subscriber equipment. (c) Emergency Override. The Franchisee shall comply with FCC BAS requirements. (d) Government Access. Upon request of the City, the Franchisee shall provide one local government access channel for non-commercial local government use by the City. The Franchisee shall provide the City with a switch that will enable the City to provide City programming and/or access County Government programming. Some customers may not receive the Winter Springs government access channel due to the fact that the technical design of the cable system does not precisely correspond to municipal boundaries. The connection at City Hall will be provided within approximately 120 days following the City's request. The government access channel shall be part of the basic cable service provided by the Franchisee. Any City programming must meet technical standards. 16.3 Minimum Facilities and Services. (a) Franchisee's cable system shall have a minimum capacity of not less than fifty (50) video channels available. (b) Upon request of the City, Franchisee shall provide access channels, facilities and other support for educational and/or governmental use consistent with this Agreement. (c) Franchisee shall provide leased access channels as required by federal law. (d) Franchisee shall, within thirty (30) days of written request by the City, provide one outlet of basic and CPST cable television service at no cost and without installation or monthly service charge to the following facilities within the City when its lines have been extended to within one hundred twenty five (125) feet of the named facilities: all public schools (excluding home schools), City police departments, City Hall, City fire departments, and other buildings owned and occupied by the City and used by the City for municipal purposes. The Franchisee shall charge no more than its time and material costs for providing any additional service outlets to such facilities. 26 (e) To the extent required by federal law, Franchisee shall make available to its subscribers equipment capable of decoding closed circuit captioning information for the hearing impaired. The Franchisee may impose a reasonable charge for such equipment. 16.4 Privacy and Billing. (a) Subscriber privacy. The Franchisee shall at all times protect subscriber infonnation to the full extent required under Title 47 V.S.C. ~ 551 and other applicable federal and state laws and shall not make the provision of cable services contingent upon the disclosure of subscriber information without a subscribers explicit consent to provide such information nor shall Franchisee assess any charges or penalties against a subscriber for failure to provide such information. Franchisee shall not disclose any subscriber information in its possession to any third parties without the express authorization from the subscriber to whom such information pertains unless such disclosure is consistent with the provisions of Title 47 U.s.C. ~ 551(2)(c). (b) Negative Option Billing. Negative option billing, as prohibited by federal law, is prohibited under this Agreement. Franchisee shall not charge any subscriber for any cable services that have not been expressly authorized or requested by subscriber. A subscriber's failure to respond to an offer of cable services shall not constitute and authorized request for such services. 16.5 Consumer Services. The Franchisee shall abide by the Federal customer service standards set out in FCC Section 76.309, as amended from time to time. (a) Business Office. The Franchisee shall establish, operate and maintain a business office within Seminole County. The purpose of the facility will be to: receive inquiries, requests and complaints concerning all aspects of the cable system; and receive payment of subscribers' service charges. Business office hours will be those hours during which most similar businesses in the community are open to serve customers, including some evening hours at least one night per week and/or some weekend hours. Under nonnal operating conditions, the business office shall maintain a staff adequate to process complaints, requests for installation, service or repairs, and other business in a timely and efficient manner. "Normal operating conditions," as that term is used in this section, includes all conditions except times of natural disasters, power outages, civil disturbances, telephone network outages, severe or unusual weather conditions, and includes, but is not limited to, other similar types of circumstances beyond the control of the Franchisee. (b) Telephone Service. The Franchisee shall have a listed toll-free telephone number for service calls available twenty-four (24) hours a day, seven (7) days a week and for consumer information, complaints, and installation/disconnection of service available during regular business office hours. Said telephone number(s) shall be made available to the general public by the telephone information operator by publishing it in the local telephone directory and by prominently printing it on every subscriber's monthly cable bill. The Franchisee shall provide a telephone number to the City and utility companies to enable the City or utility companies to reach the Franchisee in case of emergency on a twenty-four (24) hours a day, seven (7) days a week basis. The number shall be a 27 telephone number where City or utility company officials will be able to reach an appropriate Franchisee official as quickly as possible. Telephones will be answered within thirty (30) seconds and transitions of calls from one person to another person shall be made within thirty (30) seconds, ninety percent (90%) of the time, measured on a quarterly basis. The caller shall receive a busy signal less than three percent (3%) of the time. Under normal operating conditions, the Franchisee shall begin working on service interruptions promptly and in no event later than 24 hours after the interruption becomes known. The Franchisee shall begin actions to correct other service problems the next business day after notification of the service problem. A technician may cancel an appointment with a subscriber after the close of business on the business day prior to the scheduled appointment, but only if the Franchisee's technician first contacts the subscriber to notify them of the cancelled appointment. The appointment will be rescheduled at the convenience of the subscriber. If the installer is running late and will not be able to keep the service appointment as scheduled, the subscriber will be contacted, and the appointment will be rescheduled, at the subscriber's convenience. 16.6 Disconnection and Downgrades. (a) Upon notice to Franchisee, a subscriber may terminate any cable service at any time. (b) When receiving a request to terminate, Franchisee shall promptly disconnect from the Franchisee's cable system or downgrade the service as requested. Charges for any voluntary disconnection, and any downgrade charges shall be in conformance with applicable law. Franchisee shall not impose any charge for service delivered after the requested date of disconnection or downgrade, provided the request is made at least twenty four (24) hours prior to the requested date of disconnection or downgrade. As provided for under federal law, subscribers may request a downgrade at no charge if made within thirty (30) days of a rate increase. (c) Any security deposit or other funds due a subscriber that disconnects or downgrades service shall be returned to the subscriber no later than either the next billing cycle, or thirty (30) days, whichever is earlier from the date disconnection or downgrade was requested, except where the subscriber does not permit the Franchisee to recover its equipment, in which case the amounts owed shall be paid to subscriber no later than thirty (30) days or the next billing cycle after the date the equipment was recovered by Franchisee, whichever is earlier. (d) Franchisee may not disconnect a subscriber's cable service for non-payment unless: (1) The subscriber is delinquent in payment for cable service; and (2) A separate, written notice of impending disconnection, postage pre-paid, has been provided to the subscriber at the subscriber's billing address, at least twenty (20) days prior to the designated date on which service is to be disconnected. The amount subscriber must pay to avoid disconnection shall be stated on the notice; and 28 (3) The notice of delinquency and impending termination may be part of a billing statement, provided that said notice is conspicuously stated; and (4) The subscriber has failed to pay, after notice, the amounts owed to avoid disconnection by the date of disconnection and no pending inquiry exists regarding the bill. (e) Franchisee may immediately disconnect a subscriber if: (1) The subscriber has damaged or destroyed or unlawfully tampered with the Franchisee's cable system; (2) The subscriber is not authorized to receive cable service, or is facilitating or aiding or abetting the unauthorized receipt of cable service by others; or (3) Subscriber-installed or attached equipment is resulting in signal leakage in violation of FCC rules, provided the subscriber has failed to correct immediately upon notice from Franchisee. (f) After disconnection, the Franchisee shall restore cable service after the subscriber provides adequate assurance that it has ceased the practices that led to disconnection, and has paid all fees and charges, including any reconnect fees and all amounts owed the Franchisee for services unlawfully received and for damage to its cable system or equipment. 16.7 Service Outages and Rebates. (a) Major Outages. The Franchisee will begin working on a "major outage" promptly no later than twenty-four (24) hours after the interruption becomes known. A "major outage" is defmed as total disruption of service to a majority of subscribers within the corporate boundaries of the City. (b) Other Outages. The Franchisee must begin actions to correct "other outages," not considered a "major outage", the next business day after receiving actual or constructive notification of the outage. The repair of such outages shall take into consideration the safety and security precautions for all cable systems personnel. "Other outages" shall include, as a minimum, total disruption of service to at least three (3) subscribers. (c ) Credits. At the request of the subscriber, subscribers shall receive a credit for any outage which constitutes a total disruption of service, providing said outage is caused by the actions or inactions of the Franchisee. At the request of the subscriber, subscriber shall receive a credit for "major outages". In order to receive the credit for outages that are not "major outages," the subscriber must notify the Franchisee within seven (7) days from the final day of the outage and request a credit. t 6.8 Complaint Records. The Franchisee shall keep full and complete records in connection with all written complaints in connection with the cable system. Such records shall identify the person contacting the Franchisee, and the person responding on behalf of the Franchisee, the subject matter of the contact, the date and time it was received, the resolution of the matter in question or 29 the action taken by the Franchisee in connection with the contact, and the date and time thereof, and such other infonnation as may be deemed pertinent by the Franchisee. These written records shall be made available to the City within ten (10) business days of the City's request subject to applicable privacy laws. A summary of written complaints shall be prepared by the Franchisee and submitted to the City annually, upon request. The summary shall be in a fonnat acceptable to the City. 16.9 Subscriber Solicitation. Door to door solicitation, if allowed by law, will be in compliance with applicable City ordinances. 16.10 Installation and Connection. (a) Stranding. (I) Franchisee shall be required to extend its distribution facilities and provide service throughout the entire Franchise area to any residential subscribers whenever there exists a minimum density of twenty (20) dwelling units for each strand-mile of cable extension required or portion thereof where the ration of twenty (20) dwelling units per strand-mile is maintained. For purposes of this section, density per strand-mile shall be computed by dividing the number of residential dwelling units in the area by the length, in miles or fractions thereof, of the total amount of aerial or underground cable necessary to make service available to the residential dwelling units in such area in accordance with Franchisee's system design parameters. The cable length shall be measured from the nearest point of access to the then-existing cable system, provided that extension is technically feasible from that point of access, and located within the public rights-of-way. The total cable length shall exclude the drop cable necessary to serve individual subscriber premises. (2) The Franchisee shall not be responsible for providing service in this area or meeting the density requirements herein if: (i) The Franchisee is precluded by the property owner, instrument of record or contact from providing cable services or construction and installation of facilities and equipment; (ii) Another cable operator is providing such service; or (Hi) A SMATV operator is providing cable service to the area. (3) Nothing herein shall preclude the Franchisee from charging for the construction or installation of facilities and equipment to provide service to subscribers requesting such where the strand-mile density is less than that required in this Agreement. (b) Service obligations. Within seven (7) days of a request for service by any person or entity, the Franchisee shall furnish the requested service to such person or entity if a standard installation is within one hundred twenty five (125) feet from the prospective subscriber's residence. If not within one hundred twenty five (125) feet, service shall be provided 30 within thirty (30) days of a request for service, except where pennitting takes longer periods of time. A non-standard installation is an installation over one hundred twenty five (125) feet, and in such cases the provision of service will be handled under a share cost program between the Franchisee and the subscriber. (c) Standard Installations. The standard installation shall consist of service not exceeding one hundred twenty five (125) feet from a single point or pedestal attachment to the subscriber's residence. The desire of the subscriber as to the point of entry into the residence or commercial establishment and location of pedestal, if on the subscriber's property, shall be observed whenever possible. Runs in building interiors shall be as unobtrusive as possible. The Franchisee shall use due care in the process of installation and shall repair any damage to the subscriber's property caused by said installation. Such restoration shall be undertaken within no more than ten (10) days after the damage is incurred and shall be completed as soon as possible thereafter. 16.11 Quality of Service. The Franchisee expressly undertakes and agrees that it will at all times during the term of the Franchise transmit signals of strength and quality, and use such material and components, as are necessary to insure that subscribers will receive throughout the tenn of the Franchise a quality of cable service in keeping with the prevailing highest standards of the cable industry. 16.12 Signal Theft. The Franchisee shall, at all times, take reasonable measures to detect and prohibit cable signal theft within the City. XVII. REPORTS AND RECORDS. 17.1 Annual Reports. Upon request and within forty-five (45) days after the expiration of the fiscal year, the Franchisee shall provide the City an annual report which includes the following information: (a) A summary of the previous year's activities in development of the cable system, including but not limited to, services initiated or discontinued, number of subscribers in the City and miles of cable distribution plant in service. The summary shall also include any construction, including system upgrades, during the year as well as rate and charge increases and/or decreases for the previous fiscal year. (b) A copy of updated maps showing areas served. Such materials shall be marked "proprietary and confidential" and shall be kept confidential to the extent permitted by law. (c) A summary of the number, type and duration of outages, the reason for the outage, and the number of subscribers affected if affecting 500 or more subscribers in the City. 17.2 Required Documentation. Upon request of the City, a Franchisee shall provide, on an annual basis, one or more of the following documents to the City as received or filed, without regard to whether the documents are filed by Franchisee or an affiliate: 31 (a) If Franchisee is a corporation, a list of officers and members of the board of directors; the officers and members of the board of directors of any parent corporation; if Franchisee or its parent corporation's stock or ownership interests are publicly traded, a copy of its most recent annual report; and a list of all persons holding five percent (5%) or more ownership or otherwise cognizable interest in Franchisee pursuant to 47 C.F.R. 76.501. (b) A copy of Franchisee's rules and regulations applicable to its subscribers. (c) A full schedule and description of services, service hours and location of Franchisee's customer service office(s) available to subscribers, and a schedule of all rates, fees and charges for all services provided over the cable system. (d) Any and all notices of deficiency, forfeiture or documents instituting any investigation, civil or criminal proceeding issued by any state or federal agency regarding the cable system, provided however, that any such notice or documents need be provided only to the extent the same may directly or indirectly affect or bear on Franchisee's operations in the City. (e) Any request for protection under bankruptcy laws or any judgment related to a declaration of bankruptcy. 17.3 Inspect Records. Access to the aforementioned records shall not be denied by the Franchisee on the basis that said records contain "proprietary" information, unless applicable law exempts said records. Any proprietary confidential business information obtained by the City from Franchisee shall be considered confidential and exempt from the provisions of s. 119.07(1) and s. 24(a), Article I of the State of Florida Constitution as provided under the Communications Services Tax Simplification Law, Chapter 202, Florida Statutes. 17.4 Public Records. Upon written request by Franchisee and subject to applicable law, including Chapter 119 of the Florida Statutes, information of a proprietary nature submitted by Franchisee to the City pursuant to this Franchise shall not be made available for public inspection. XVIII. RATES. The City shall have the ability to regulate rates under conditions specified in its City Code, and in any particular City ordinance, all pursuant to the Act, and as authorized by law now and in the future. Should the City at some future date be allowed to regulate other than basic tier cable television service and equipment rates, all as provided in the Act, the City may, in its sole discretion, institute such rate regulation as it deems appropriate with appropriate advance written notification to the Franchisee. XIX. PREFERENTIAL OR DISCRIMINATORY PRACTICES PROHIBITED. All services rendered and all rules and regulations adopted by Franchisee shall have general application to all persons and shall not subject any person to prejudice or disadvantage on account of race, gender, religion, origin, or ethnicity in accordance with federal and state law. XX. ENFORCEMENT. 32 20.1. Relief. In addition to any other rights or remedies available at law or equity or provided under this Agreement, the City may seek legal or equitable relief from any court of competent jurisdiction to enforce the provisions of this Agreement. Notwithstanding any provision to the contrary herein, the City shall have the right to collect all reasonable costs and attorneys' fees incurred in enforcing the terms of this Agreement. 20.2 Waiver. Failure of the City to enforce any requirements of this Agreement or any City Code regulating cable systems operations shall not constitute a waiver of the City's right to subsequently correct or enforce such requirements, terms or conditions. XXI. MISCELLANEOUS PROVISIONS. 21.1 No Joint Venture. Nothing herein shall be deemed to create a joint venture or principal- agent relationship between the parties, and neither party is authorized to, nor shall either party act toward, third persons or the public in any manner which would indicate any such relationship with the other. 21.2 Entire Agreement This Agreement and all existing City Code provisions and ordinances, as may be lawfully amended from time to tin1e, regulating cable system operations are incorporated herein by reference, represent the entire understanding and agreement between the parties hereto with respect to the subject matter hereof: and supersede all prior oral negotiations between the parties. This Agreement may be amended, supplemented, modified, or changed only by adoption of an ordinance by the City and execution of an instrument agreeing to said amendment, supplementation, modification, or change in the terms hereof by the Franchisee. 21.3 Provisions Cumulative. The rights and remedies reserved to the City by this Franchise are cumulative and shall be in addition to and not in derogation of any other rights or remedies which the City may have with respect to the subject matter of this Franchise subject to applicable law, and a waiver thereof at any time shall have no effect on the enforcement of such rights or remedies at a future time. 21.4 Notices. All notices from the Franchisee to the City pursuant to this Agreement shall be sent to: City Manager, City of Winter Springs, 1126 East State Road 434 Winter Springs, Florida 32708. All notices to the Franchisee shall be sent to: Vice President, Government Affairs, Bright House Networks, whose address is 2251 Lucien Way, Maitland, FL 32751. The names and addresses in this section may be unilaterally amended by either party at any time by giving written notice to the other party. 21.5 Captions. Captions to sections throughout this Franchise are solely to facilitate the reading and reference to the sections and provisions of the Agreement. Such captions shall not affect the meaning or interpretation of the Agreement. 21.6 Severability. If any section, subsection, sentence, clause, phrase, or portion of this Agreement is, for any reason, held invalid or unconstitutional by any court of competent jurisdiction, such portion shall be deemed a separate, distinct, and independent provision. Such holding shall not affect the validity of the remaining portions of this Agreement. 33 21.7 City's Rights of Intervention. The Franchisee agrees not to oppose intervention by the City in any suit or proceeding to which the Franchisee is a partYt concerning or involving the Citts rights under this Agreement. 21.8 Governing LawN enue. Except as to matters which are governed by Federal Law or regulation, this Franchise shall be governed by and construed in accordance with the laws of the State of Floridat applicable City Codest and this Agreement. If any partt sectiont subsection or other portion of this Agreement conflicts or subsequently comes into conflict with any federal or state law, the prevailing law shall control and apply. The parties hereto agree that the state or federal courts located in the State of Florida shall have the exclusive jurisdiction over the parties and the subject matter of any litigation between the parties arising hereunder. For the purpose of state court actiont venue shall lie within Seminole CountYt Florida, and for the purpose of federal court action, venue shall lie within the Orlando Division of the Middle District of Florida. 21.9 Attorneys' Fees. In the event of any litigation or arbitration arising out of this Franchiset each party shall bear their own attorneys t fees and costs incurred in such action. 21.10 Renegotiation Clause. In the event of a material change in federal or state law(s) or Federal Communications Commission rolest the City and the Franchisee mutually agree to renegotiate those particular terms of this Franchise affected by changes in said law(s) or rule(s). This Franchise shall remain in full force and effect until any negotiated amendments have been duly approved by both the City and Franchisee. 21.11 Police Power; Reservation of Rights. Franchisee shall at all times be subject to and shall comply with all applicable federalt state andt to the extent not inconsistent with the Franchise, local laws. Franchisee shall at all times and without limitation by this Agreement shall be subject to the lawful exercise of the police power of the City to adopt and enforce generally applicable ordinances, resolutions, roles, regulations, written policies and practices necessary to the conveniencet health, safety and welfare of the public, and shall comply with all applicable ordinances, resolutions, roles, regulations, written policies and practices by the City pursuant to such power. The City shall have all power conferred on a cable franchising authority not otherwise preempted by federal or state law. Subject to applicable law, the failure of the City, upon one or more occasionst to exercise a right or to require compliance or performance under this Agreement shall not be deemed to constitute a waiver of such right or a waiver of requiring compliance or performance. 21.12 Sovereign Immunity. Nothing contained in this Agreement shall be construed as a waiver of the City's right to sovereign immunity under Section 768.28t Florida Statues, or other limitations imposed regarding the City's potential liability under state or federal law. IN WITNESS WHEREOF, the parties hereto have caused this Agreement to be executed as of the day and year first about written. 34 Signed, sealed, and delivered In the presence of: Sign: Print Name: Address: Sign: Print Name: Address: ATTEST: Andrea Lorenzo Luaces, City Clerk Approved as to legal form and sufficiency for The City of Winter Springs Only: Anthony A. Garganese, City Attorney CITY: CITY OF WINTER SPRINGS, FLORIDA a Florida municipal corporation By: John F. Bush, Mayor Address: 1126 East State Road 434 Winter Springs, FL 32708 35 STATE OF FLORIDA ) COUNTY OF SEMINOLE ) The foregoing instrument was acknowledged before me this _day of ,2005, by , as of the City of Winter Springs, Florida, a Florida municipal corporation, on behalf of the aforesaid corporation. He is personally known to me or has produced as identification. Sign: Print Name: Address: Sign: Print Name: STATE OF COUNTY OF ) ) Notary Public State of Florida at Large My commission expires: Print Name: FRANCHISEE: BRIGHT HOUSE NETWORKS, LLC, By: 1. Christian Fenger, President Address: The foregoing instrument was acknowledged before me this He is personally known to me or has produced day of ,2005. as identification. Notary Public State of Florida at Large My commission expires: Print Name: 36