HomeMy WebLinkAbout2000 11 27 Regular A Water Bill Appeal
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COMMISSION AGENDA
ITEM A
REGULAR
CONSENT
INFORMATIONAL
xx
November 27, 2000
Meeting
MGR
Authorization
REQUEST: The Finance Department requests the City Commission make a binding
decision regarding Ms. Abdulaziz's water bill appeal.
PURPOSE: To have the Commission render a final decision regarding Ms. Abdulaziz's
disputed adjusted water bill of$287.55. In accordance with Ordinance No. 702, a customer may
appeal the decision of the City Manager to the Commission.
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CONSIDERATIONS:
Ms. Abdulaziz was billed for 163,310 gallons for the month of June. The bill was for $464.58.
Ms. Abdulaziz communicated both verbally and in writing that she felt that there was an error
and stated the following:
. The irrigation system was capped off and waiting rerouting after an addition to the house
was completed.
. There is no pool.
. There was no evidence of a leak on her property - such as standing water.
. Feels there was a "single malfunction" of the water meter.
The City did the following:
. Re-read Ms. Abdulaziz meter twice and found it to be accurate.
. Checked the City connection at the meter box.
. Replaced the meter with a new one.
. Flow tested the old meter and found it to meet American Water Works Association
Standards.
. Stretched Resolution No. 849 - Water Leak Policy and provided Ms. Abdulaziz with a leak
adjustment in the amount of $177.03 even though she could not provide evidence of a leak.
This resulted in an adjusted bill of$287.55.
Ms. Abdulaziz has attempted to settle the $287.55 bill for $143.78. The City returned her partial
. payment and explained that the full amount of $287.55 mllst be paid in order to continue service.
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Ms. Abdulaziz contested the resulting bill of $287.55 and presented her views on the matter to
the City Commission on September 25, 2000. The City Commission did not make a decision,
instead, they requested the following additional information:
. The Commission requested that the Utility/Public Works Director do a site visit ofthe
property in question to determine if there was any evidence of damage to the site from the
163,000 gallons of water that registered on the meter. Attached letter and pictures from the
Utility/Public Works Director relays that an area of the property has characteristics of a leak
or a wash out.
. Per Ms. Abdulaziz, the area in question was used to pull dirt from to fill up a
pond in another area of the lawn and construction debris was later thrown into
the hole. Mr. Lockcuff said he felt that type of activity could also be consistent.
with the appearance ofthe hole.
. The Commission also requested that the staff send out the meter to the manufacturer to be
tested for possible errors. The results of the testing fell within normal range.
. Ms. Abdulaziz rejects the results of testing by the manufacturer as she states in
her e-mail that the OEM is not an unbiased party and would not want to
disclose any meter failure to the City as it may impact future meter business
offered by the City.
. The Commission also requested that the staff come back with an "extraordinary use" policy.
It is important to note that meters vary rarely register high when they malfunction. The
meter turns by way of a mechanical gear. When the meter's mechanical gears become old
and worn out, the risk of malfunction is that meters do not record all of the usage - they run
slower. Hence, the meter change out program. We are potentially losing money by not
recording and billing all of the water usage our system is delivering. In addition, our Water
and Sewer bond covenants require that we bill for all water and sewer services delivered.
Arbitrary adjustments place our bond holders and our future bonding capacity at risk.
Ordinance No. 702 sets the procedure regarding appeals. Specifically it says, any user who
feels their bill is unjust and inequitable may make written application to the City Manager
requesting a review of their bill. The City Manager or his designee shall review the request
and, if substantiated, the bill for the user shall be recomputed on the revised flow data. The
request was reviewed and denied by the City Manager. The meter was found to test
accurately and there is no evidence to suggest that the water did not go through the meter - it
was recorded. We are not required to "prove" where the water goes once it leaves the City
connection at the meter box. The meter was working within standards and no leak at the
connection box was noted.
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Given the above, some possible policy options for the Commission for "Extraordinary
Use" (defined as 3 times the normal water usage with normal being the average ofthe
last 12 months) are as follows:
1. Appeals for usage that is excessively high be "forgiven" and the usage be recalculated as an
average ofthe last 12 months. Ms Abdulaziz's average for the 12 months preceding the
excessive use was $72.77.
2. Appeals for usage that is excessively high be "split" - the customer pays half and we credit
half. A leak adjustment was preyiously improperly given to the customer. The leak credit
should be added back to arrive at the original bill and the option calculated on the original
bill total of$464.58. Halfofthe bill would be $232.29.
3. Appeals for usage that is excessively high be recalculated using the minimum block of .91
cents per 1,000 gallons versus the incrementally higher rates for greater usage. This type of
adjustment is similar to the leak policy adjustment. The adjusted water and water tax along
with the other standard bill charges result in an adjusted bill of$215.69. The detail is as
follows:
. Water $148.62
. Water base $ 3.58
. Sewer $ 32.55
. Garbage $ 13.68
. Storm $ 2.04
. . Utility Tax $15.22
$215.69
163,310gallll,000 gal = 163.310 * .91 cents
Base & Usage-only charged on 151 10,000gal
Adjusted - 10% on water charges
As always in cases such as this, the meter will be rechecked to verify accuracy, the meter will be
replaced and the old meter be sent out for testing. In addition, the Meter Services Manager,
discusses with the user possible leak problems (for which we provide adjustments in accordance
with the leak ordinance).
Staff does not feel it necessary to make site visits after the fact due to the nature of water.
RECOMMENDATION:
1. Recommend that the Commission maintain its current leak policy without adding any
additional policies and that Ms. Abdulaziz be required to pay the original amount of her bill
less the leak adjustment already provided to her resulting in a final bill of $287.55.
2. If the Commission desires an extraordinary use policy it is recommended that option 3 be
adopted and applied to Ms. Abdulaziz's case.
IMPLEMENTATION SCHEDULE:
Based on outcome of Commission decision.
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ATTACHMENTS:
Ordinance No. 702 providing for Appeal
Resolution No. 849 leak policy
Rate Sheet
Flow Test Record
Letter dated 7/28 from customer to City Manager
Letter dated 8/4 from City Manager to customer
Letter dated 8/29 from customer to City Manager
Letter dated 8/31 from Finance Director to customer
Letter dated 9/14 from customer to Finance Director
E-Mail dated 9/26 from customer to the Mayor and the Commissioners
Memo dated 10/3 from Utility!Public Works Director to Finance Director
Meter Test Results dated 10/17 from Invensys Company
COMMISSION ACTION:
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ORDINANCE NO. 702
AN ORDINANCE . OF THE CITY OF WINTER SPRINGS, FLORIDA,
A1vfENDING SEC. 19-97 BILLING, PAYMENT, DELINQUENCY, SEe. 19-98 APPEALS,
SEe. 19-99 ANNUAL RATE REVIEW, SEe. 19-100 APPLICATION REQUIREMENTS, SEe.
19-101 OFFICE HOURS, SEC. 19-102(1) USER CHARGE SCHEDULE, MONTHLY WATER
SERVICE RATES, SEe. 19-102(6) USER CHARGE SCHEDULE, MISCELLANEOUS
CHARGES, AND SEe. 19-165(e) BILLlNG, PAYMENT, PENALTIES AND ENFORCEMENT,
GENERAL OF ARTICLE II, CHAPTER 19, DIV. 4 RATES, FEES AND CHARGES; AND
ARTICLE V, CHAPTER 19, STORMWATER MANAGEMENT UTILITY PROVIDlNG FOR
SEVERABILITY, CONFLICTS AND EFFECTIVE DATE.
WHEREAS, the City Commission of the City of Winter Springs, Florida,
has determined it to be in the best interest of the safety, health, and welfare of the citizens of the
City of Winter Springs to provide for the adoption of Rates, Fees and Charges relating to-water and
wastewater and
WlIEREAS, it is necessary to update these Codes from time to time.
NOW THEREFORE, BE IT ORDAINED BY THE CITY COl\lQ\1JSSION OF
THE CITY OF WINTER SPRINGS, FLORIDA:
SECTION I That Sec. 19-97 Billing, payment, delinquency, is hereby deleted in its
entirety, and the following replaced therefore;
Sec. 19-97. Billing, payment, delinquency. Users of the water and wastewater
system shall be billed monthly and payment shall be due when rendered. If payment is not received
by the City in full within twenty (20) days from the date of mailing, the unpaid amount is to be
considered to be in arrears and shall be considered delinquent. If there is an arrearage amount due
when the next monthly bill is printed, a late fee will be assessed at the rate of five percent (5%) per
month on the arrearage amount or five dollars ($5.00), whichever amount is greater. The customer
shall be notified of the delinquent amount along WitJ1 the late fee charges by reference in tJ1e next
e months billing or specific notification as considered necessary by the City Manager or his designee.
If the entire bill is not paid in full within ten (10) days frorn the date of mailing of the second bill,
servIce shall be discontinued. A fee of twenty dollars ($20.00) shall be assessed to reinstate
service, and a fee of thirty dollars ($30.00) shall be assessed for reinstallment of a meter if removed
for nonpayment or unable to lock-off. A fee of twenty dollars ($20.00) shall be assessed for each
check returned for insufficient funds or closed account. Any customer who has two (2) returned
checks within a six-month period will be required to make payment in cash or money order.
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SECTION IT That Sec. 19-98. Appeals is hereby deleted in its entirety, and the
fC?llowing replaced therefore;
Sec. 19-98 Appeals.
(a) Any user who feels their monthly bill for water and sewer servIce is unjust and
inequitable may make written application to the City Manager or his designee requesting a review
of their monthly bill within ten (10) days after the date of rendering the bill by the City. The
written request shall, at a minimum, show the basis of the adjustment, including the actual or
estirnated average flow of the water and sewer use in comparison to the amount upon which the
charge is based and include a statement explaining the methods used in calculating the
measurements or estimates for the appeal.
(b) The City Manager or his designee shall review the request and, if substantiated, the
monthly bill for that user shall be recomputed based on the revised flow data and the new charge
shall be adjusted on the next bill. The decision of the city manager may be appealed to the City
Commission whose decision shall be final and binding.
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SECTION III That Sec. 19-99(b). Annual Rate Review IS hereby deleted m its
entirety, and the following replaced therefore;
Sec. 19-99 Annual Rate Review.
(b) The city shall notify each user at least armually of the rate being charged for operation,
and maintenance, and replacement including debt service and depreciation of the water and sewer
utility system.
SECTION IV That Sec. 19-100(b)(1). Application Requirements, Residential Users
is revised by the following;
Sec. 19-100 Application Requirements.
(b)( 1) Residential users .....The deposit fee shall accrue interest at a rate not to exceed six (6)
. percent per annum as detennined periodically by the City Manager or his designee, and shall be
paid annually by the applicant. Upon completion.....six (6) months or less.
The residential deposits will be based on the services provided by the City to such residence. The
following deposit schedule shall apply:
Residential
Deposit Amount (*)
Water Only Service
$25.00
Sewer Only Service
$65.00
Water and Sewer Service
$90.00
(*) Reflects deposit for water and wastewater service only; other deposits for services billed on the
utility bill, if any, are in addition to the above-referenced deposits. An inspection fee shall be
assessed at application and for each connection when applicable; refer to miscellaneous charges,
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section 19-102(5)c.
SECTION V T~at Sec. 19-100(b)(2). Application Requirements, Nonresidential
users. is revised by the following;
(b )(2) Nonresidential users. ... The deposit fee shall accrue interest at a rate not to exceed six (6)
percent per annum as determined by the City Manager or his designee, and shall be paid annually to
the applicanL The deposit shall be held for the term of service. When service is terminated, the
deposit plus interest less any outstanding fees and charges shall be refunded to the user. There will
be no interest refunded on any account in service six (6) months or less.
The deposit shall be equal to two (2) times the average monthly bill for service as determined by
the City Manager or his designee, but in no event shall the deposit be less than $200.00.
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SECTION V1 That Sec. 19-101. Office Hours is revised by the following;
Sec. 19-101 Office Hours.
(a) The business office is located at 1126 East State Road 434, Winter Springs, Florida. It is open
SECTION VII That Sec. 19'-102(1) User charge schedule, general, monthly water
service rates is hereby deleted in its entirety, and the following replaced therefore:
Sec. 19-102. User charge schedule, general.
The following rates and charges shall apply to all systems unless otherwise specifically stated:
1. Monthly water service rates. The monthly water rate shall include the sum of the base
facility charge plus a volume charge per one thousand (1,000) gallons or a fraction thereof of
metered water consumption as set forth below:
MonU11y
Charge
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Individually Metered Residential Service:
Base Facility Charge
All meter sizes...... ........... .... .......... ........ ..... .......... ..$3.58
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Charge per
Thousand (1.000) Gallons
Volwne Charge - Domestic Service (gallons)
0-10,000 ....... ................. ............. ....... ................... ..$0.91
10,00 1-15,000 ..........................................................1.25
15,001-20,000 ..... .......... .... ............... ..................... ...1. 50
20,001-25,000 ..........................................................1. 75
25,001- 30,000.......... ............ ........ ... .........:... ........ ....2. 00
Over 30,000......... ........ ",.,,,., .............. ..................... .2.50
Volwne Charge - Irrigation Service (gallons) [*]
0- 5,000 .. .......... ............ ......... ...... ... ...................... ...$1.25
5,001-10,000 ............................................................ 1.50
10,001-15,000 ..................... ................. .......... ........ ..1. 7 5
15,001- 20,000 ......... .................... ........... ........ '" .......2. 00
Over 20,000.... ............ .......... ........... ....... ....... .......... .2.50
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[*] Reflects water use for residential irrigation service which is metered in addition .to
domestic service from a single service connection to water system. For those customers
which receive dual metered service from a single service connection, the Base Facility
Charge will only be applied to Domestic Service (one charge per service connection).
ERe Factor
Monthly
Charge
Master Metered Residential
and Non Residential Service:
Base Facility Charge (meter size)
5/8 x 3/4 and 3/4 inch..................... 1.0..................$3.58
"1 inch. ............. ........ .............. .......... 2.5 ....................8.94
1 1/2 inch........................................ 5.0..................17.89
2 inch.............................................. 8.0..................28.62
3 inch....... ............. ......... .... ... ........ 16.0............... ...57 .23
4 inch.. .............. .... ........................ 25.0..................89.50
6 inch............................................ 50.0................178.85
V olwne Charge - Domestic Service per 1,000 gallons ..0.91
Volume Charge - Irrigation Service per ERC (gallons) [*]
0- 5,000 ....................................................................$ 1 .25
5,001-10,000 ............................................................ I .50
10,001-15,000......... ..... ......... ................................... 1.75
[5,001-20,000...... ........... ..... ......... ........ .................. .2.00
Over 20,000..... ............. ............................................2.50
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[*] For those customers which receive both individually metered domestic and
irrigation service from a single service connection, the Base Facility Charge will
only be applied to Domestic Service (one charge per service connection).
ERC Factor
Monthly
Charge
General Irrigation Meter Service: [*]
Base Facility Charge (meter size)
5/8 x 3/4 and 3/4 inch..................... 1.0..................$3.58
1 inch... ........................... ....... ......... 2.5 ................. ... 8 .94
1 1/2 inch........................................ 5.0..................17.89
2 inch. ............................... .............. 8.0. .............. ...28 .62
3 inch................................ ............ 16.0..... ........... ..57 .23
4 inch. ............................ ...............25.0. .... ......... ....89.50
6 inch............................................ 50.0................178.85
Charge per
Thousand (1.000) Gallons
Volume Charge per ERC
0-10,000 ................. ................. ........ ..................... ..$0.91
1 0,001-15,000 ..........................................................1.25
15,001-20,000 ..........................................................1.50
20,001- 25,000 ................... ...... ....... ......... ............... ..1. 7 5
25,001- 30,000 .................. ............. ...........................2.00
Over 30,000..........................:...................................2. 5 0
[*] Reflects water use for irrigation service which is metered from a separate and
distinct service connection to the water system.
The base facility charge is the minimum monthly charge applied in each account and will not be
assessed if the service is discontinued.
SECTION VIII That Sec. 19-102(6) User charge schedule, general, miscellaneous
charges is revised as follows;
Sec. 19-102 User charge schedule, general.
(6) Miscellaneous Charges:
a. Reinstatement fee...
$20.00
b. Fee or charge...
$50.00
. c. inspection fee... $20.00
d. Fee for all checks returned... $20.00
e. Application fee $15.00
f. Reinstallation.... $25.00
0 Pretreatment.... .
"'.
h. Capacity .....
i. Television....
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SECTION IX That Sec. 19-165. Billing, payment, penalties and enforcement of
Article V. Stormwater Management Utility is revised as follows;
Sec. 19-165. Billing, paymen~ penalties and enforcement
(e) The owner of developed property that is not served by City water and sewer shall not be
required to pay the city a stormwater management utility fee deposit.
SECTION X - CONFLICTS. All ordinances or parts of ordinances in conflict
herewith being the same are hereby repealed.
SECTION XI - SEVERABILITY. If any section or portion of a section or
subsection of this ordinance proyes to be invalid, unlawful or unconstitutional it shall not be held to
invalidate or impair the validity, force or effect of any other section or portion of section or
subsection or part of tIus Ordinance.
SECTION xrr - EFFECTIVE DATE. This ordinance shall become effective
immediately upon its passage and adoption.
CITY OF WINTER SPRINGS, FLORIDA
(J~ ~~~L
CLERK. y-
First Reading MAY 11, 1998
Posted MAY 28, 1998
Second Reading and Public Hearing
JUNE 8, 1998
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RESOLUTION No. 849
A RESOLUTION OF THE CITY OF WINTER SPRINGS,
FLORIDA, ESTABLISHING A POTABLE WATER LEAK POLICY
ON A CUSTOl\1ER'S PROPERTY, PROVIDING FOR AN
EFFECTIVE DATE.
WHEREAS, from time to time potable water losses occur due to leaks on the customer side of
the watef meter Of service line; and :. .
WHEREAS, in recognition of this problem and a the City's desire to adopt a uniform policy
allowing an adjustment to water bills involving such leaks; and
WHEREAS, the City desires the policy to be fair, encourage customers to inspect their water
systems frequently for leaks, and to repair leaks promptly, and therefore discourages adjusting
water bills for repeat offenders.
NOW, THEREFORE, BE IT RESOLVED BY THE CITY COMMISSION OF THE CITY
OF WINTER SPRINGS THAT THE FOLLOWING POLICIES SHALL GOVERN THE
ADJUSTMENT OF POTABLE WATER LEAKS OCCURlNG ON PRIVATE
PROPERTY:
Section I - Eligibility for Credit:
A. Customer's experiencing a water leak on the customer side of the water meter or
service line must first have the water leak repaired; and
B.Customer's wishing to apply for an adjustment to their water bill for excessive water
use resulting from a leak on the customers side of the water meter or service line must
present to the City proof of repair of the leak causing the excessive water use.
Section II - Calculation of Excess Usage Potentially Eligible for a Credit.
A. Upon receipt of a request for adjustment accompanied by proof of repair the City will
review the billing period subsequent to the correction of the leak to ascertain that the
water use is now normalized when compared to prior periods before the incidence of the
leak reported by the customer; and
B. Based on the City's review of the prior customer usage history when compared to that
period of time for which the excessive water use was metered by the City (the period for
which the leak was detected), the City will credit the excessive sewer usage charges
calculated for and billed on such excessive water use; and
C. In no event will the adjusted usage charges exceed the maximum billing threshold for
residential customers (there is no threshold for commercial customers); and
D. In the determination of the average sewer charges billed, the City will evaluate the
customer billing history for no more than twelve (12) consecutive months of use in the
determination of the excess billing charges. ' .
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Section III - Adiusted Monthly Charge(s):
A. Once a customer is detemllned to be eligible for an adjustment, the City will determine
the appropriate water credit to be applied to the customer based on:
1. A review of the history of the customer usage patterns for the last twelve (12)
consecutive months or period deemed appropriate.
2. The water use deemed to be above the average or normal water use for the month(s)
in question relative to when the leak was in place which attributed to the excessive
water use.
B. The credit. if any, will be based on the application of the rate for the first consumption
block of use for the particular water customer classification requesting the credit
multiplied (X) by the amount of water use determined to be in excess of the normal or
seasonal use for this customer at the time for which the leak occurred; and
C. A determination of the normal or seasonal use will be calculated by the City Manager
or his designee.
Section TV - Limlitations on Eligibility for an Adiustment:
No adjustment to a customer's water bill due to a leak on the customer side of the water
meter or service line, will be permitted more than once a year or no more than twice
within ten years.
This resolution shall be effective upon it adoption. All resolutions in conflict with this Resolution
are superceded to the extent of any such conflict.
PASSED AND ADOPTED this 13th day of July, 1998
Attest:
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CITY OF WINTER SPRINGS, FLORIDA
1126 EAST STATE ROAD 434
WINTER SPRINGS, FLORIDA 32708-2799
Telephone (407) 327.1800
Customer Service 407-327-5996
Monday through Friday 8:00AM to 5:00PM
Recap of residential water and sewer rates.
All rates listed below are monthly charges.
Water
Base Facility Charge $ 3.58
Consumption Charges Based on 1,000 Gallons:
o to 10,000 Gallons $ 0.91
10,001 to 15,000 Gallons $ 1.25
15,001 to 20,000 Gallons $ 1.50
20,001 to 25,000 Gallons $ 1.75
25,001 to 30,000 Gallons $ 2.00
30,001 Gallons and over $ 2.50
Water Charges are subject to 10% utility lax.
Sewer
Base Facility Charge $ 6.65
Consumption Charges Based on 1000 Gallons:
I
o to 10,000 Gallons $ 2.59
Sewer is only charged on the first 10, 000 Gallons
Garbage Charges per month
$ 13.68
Stormwater Charges per month
$ 2.04
Reclaimed Water per month
$ 5.00
Irrigation meters
o to 5,000 Gallons $ 1.25
5,001 to 10,000 Gallons $ 1.50
10,001 to 15,000 Gallons $ 1.75
15,001 to 20,000 Gallons $ 2.00
20,001 Gallons and over $ 2.50
Irrigation Charges are subject to 10% utility tax.
Residential Accounts require a $90.00 deposit and $15.00
non-refundable application fee which must be paid prior to your
service being turned on.
UTILITY SERVICE ORDER
CUSTOMER ACCOUNT NUMBER I
11/101017/11012
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o TURN OFF
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SERVICE
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DATE FOR
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CURRENT CUST.
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AUn-tORIZED SIGNA lURE
LOT /BLK UNIT
B1WNG ADDRESS
mANSFER DEPOSIT FROM
DEPOSIT
DEPOSIT DATE~____
ANAlED CUST.
FORW AROING ADC:>RESS
DEPOSIT TRANSFERRED TO
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MATERIAL & LABOR RECORD
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RECLAIM WATER SERVICE LOCATION
FEET FROM CURB:
FEET FROM LOT CORNER:
eERVICE SIZE:
FEET .FROM WATER METER:
;to! Crl' 'z:z.4 0f
. I SERVICE METER DATE READING USED EST
I 7 WATER 1 07/20/00 2530360 22330
I 7 WATER I 06/28/00 2508030 163310
I 7 WATER 1 05/18/00 2344720 25760
I 7 WATER 1 04/17/00 2318960 8500
I 7 WATER 1 03/20/00 2310460 ]7760
I 7 WATER ] 021] 6/00 2292700 11470
I 7 WATER ] 0I/]8/00 2281230 35420
I 7 WATER ] ]2120/99 2245810 11010
I 7 WATER ] ] I/]5/99 2234800 7030
I 7 WATER ] lOll 9/99 2227770 7490
I 7 WATER ] 09/24/99 2220280 23450
I 7 WATER ] 081l 6/99 21%830 15600
I 7 WATER ] 07/25/99 2181230 ]4040
7 WATER ] 07/07/99 2]67]90 27120
7 WATER ] OS/26/99 2]40070 20750 2olf; (;SO
7 WATER ] 04/23/99 2]] 9320 18260
7 WATER 1 03/25/99 210 1060 13740 r uS
7 WATER ] 02/23/99 2087320 17310
7 WATER 101/27/99 2070010 32670 1 .
7 WATER 1 12/23/98 2037340 38660 5
7 WATER 1 111l8/98 ]998680 44060
7 WATER I 10/20/98 1954620 46520
7 WATER ] 09/22/98 1908100 10230
7 WATER 1 08/20/98 1897870 16570
7 WATER 1 07/22/98 1881300 30070 ~U\)
7 WATER 1 06/21/98 1851230 20970
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..J~'1 28 00 02: 33p
Pamela Abdulaziz
407-359-3556
p. 1
.
Pamela A. AhduJaz;z
1603 Grizzly Court
Winter Springs, Florida 32708
lfome: 407/365-8295
. .OjJice: 407/359-3288
.Pabdulaz;1fYzoLcom
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Fax aumber 407/321-6686
Friday, July 28, 2000
Mr. Ron McLemore
City Manager
City of Winter Springs
11~6 East S.R. 434
~~terSprtngs,FL 32708
,
Dear Mr. McLemore:
.
We re.ce~ .received.an.iroloice .fromihe'City .ofWantat Springs Water and Sewer
Department totaJiog.$4M.58- Further, J have..bee.nworklng w~ Greg Bishop in an
.attempltounderstCJnd the 1'~::lgA~t~'ltArl :by. the City.of Winte.t:.SRrings Water and Sewer
Department.
WB have beenalthls residence. far a1mastnine years.andhave~veraged around $80.00
per month..on.oW:.wateI.bill. The.highest Invoice we .received-in recent times was $141
back..in 1~~R whP". our irrig::ltioll systAm leaked. 'Even.dl'Jiog-*is time, our usage was
around 46000 gaUons (far less. than the 16331 0 g~lons.stat~ on your recent bill). Also.
when the inig.ation system leaked,.we could.ldentify-the usag6; .as:#lere was standing
water in one section of our lawn. .
Mr..:.R~hnp basJn~~Ad' that .be.wiIlput..inaw.ork..order to~anoe the current water
meter_ However, he cannot explain the usage indicated on our bill and we cannot
i09illify.the source of the .usage. . We .do not .have a -POOI.and the irriaation system was
capped off waiting reroutin after an addition to our home was com leted. There
was. no. ng wa er on our lawn. :T~.--c... - ~ r 0 '-' :J h. ..\-
We. would..li.ka.the. City..to. modify.trus..imLOice. to reflect.an:>~~nn::lt;>le usage (no more than
$140), as it does not appear that there is a good explanation for.the usage designated
on your invoice.
~
Thank.. you. for your. afsistance in this matter.
Pamela A~ Abdulaziz
.
Jul 28 00 02:34p
Pamela
Abdulaziz
407-359-3556
p.2
.
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1126 !;AST SA 434
WINTER SPRINGS. FLA 32708
PH (407) 327-5996
~3-110071-02/06/28/200e
. . ' . . .
.. ....
07/27/00
07/18/00
ABDUl.AZrZf DFAN
1603 GRIL;.rL Y COUR1'
WINTEJ~ sr"IUNGS, FL 32708
TOTAL ~
OUE ,
464.68
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AMOUNT PAID S
.-------.. .-lliITAc.IiAA.p~llarJ. Tl1.fS_P()~T;~N..WITH YOUR AEMIITANGE . _ ___ __ ..
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03-110071- 02 161-)3 f.ifU ZZL Y COURT
. .' . READ DATE.: ".
06/28/2000
07/27/00 07/18/00
~'11~~
---7 2'344720
CQNSl;IMPTlON
Z6(1r'~03C1
163310
7
WATER ~ &~ 378.46
SEWER 01 ~ 32.55
UTILTAX \J. . 0+- ~ 0.00
GARBAGE ~~/ 13.68
STORM vv -5 . 2. 04
TAX LU~/~\ 37.85
BAL FWD I V.f-.....J:::::.ll- 88.64
PAYMENT ['gS-+ -88.64
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.0~ .00
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Ult!llil1.lrJ_
1126 EAST SR 434
COMMUNITY NOTES PH. (407) 327.5996
Sis. .~, -q\'6-~O ::
464.58
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.
.
August 4, 2000
Pamela A. Abdulaziz
1603 Grizzley Court
Winter Spring, Florida 3270;:3
Reference: Account 03-110071-02 Water Consumption
Dear Mrs. Abdulaziz:
I have looked into the matter regarding your meter reading of June 28,2000, and spoken to Mr. Bishop.
As the provider of your water seNice, we read your water meter once a month. We rely on the accuracy of our
water meters to proper1y measure the water as it passes through the water meter. In cases such as this, we
can only ensure that our reading for the meter is accurate and that the water meter is functioning as designed.
The meter was re-read twiO;} after your complaint. The original reading of June 28, 2000 has been verified to be
correct. As to what may have caused such a high consumption, we can not determine. There is no evidence of
a leak at the city connection in the meter box or information provided by you of a repair made. Wrthout such
evidence, city ordinance does not allow for an adjustment. Add~ionally, your water meter was tested and found
accurate in accordance witlil the American Water Works Association standards.
In conclusion, there is no evidence to find that your meter malfunctioned or was incorrectly read.
Based upon my review of your account, ~ appears that you probably experienced a leak during the time you
were having your irrigation system altered. I have asked that your account to be adjusted for $177.03 making
your bill for this period to be $ 287.55. This adjustment is provided in accordance with our policy for leaks. L."^-
)~
~.
r~~l
Sincerely,
Ronald W. Mclemore
City Manager
.
City of Winter spr'
Meter Services Division
Meter Record
.
Meter Number:
Meter Manufactur:
8710749
Meter Model: PM Multijet
Precision
Meter Size:
5/8X3/4
Installation Record
Date Installed Date Removed Readina Account Number
~101n1;. p.rvnn .., 1;.An p.p.n n 1 ~('\":): ~,.i~~lo\l ("',.... ,.... "":1_'" "1'''',.01._"""
.....,....,""',""...,.........,
I '""" -,~'"' W""
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Test Record
Flow Rate Beginning Ending Gallons Pass/ Accuracy
Date IGPM) Readina Readina Reaistered Fail % Comments
8/4/00 Minimum 2 540 881.2 2540891.5 10.3 Pass 103.0% 1/4 GALLON/MINUTE
8/4/00 Intermediate 2540892.0 2 540 902.1 10.1 Pass 101.0% 1 GALLON/MINUTE
8/4/00 Maximum 2 540.905.0 2540.914.9 9.9 Pass 99.0% 15 GALLON/MINUTE
Minimum 0.0 0.0%
Intermediate 0.0 0.0%
Maximum 0.0 0.0%
Minimum 0.0 0.0%
Intermediate 0.0 0.0%
Maximum 0.0 0.0%
.
CITY OF WI NTER SPRINGS
'UTILITY DEPARTMENT
(~:J DEBIT
DATE
ff -10-<9,0
ACCOUNTNO 03-1/007(-02-
NAME !J CLu-q.lc~ 4-. A bdu. /4 2- f 'Z-
ADDRESS /60 S ~d~ c~
. ADJUSTMENT TO
WATER /6 0, 9fT AX /6.0<; SEWER
TRASH
STORM
WATER
RECLAIM
NSF
NSF FEE
FINAL CREDITS
OVERP A YMENTS
::~IT ~
TOTA 177<O~
~)!t
...\'Cn
p t'-" S 1t, r<...-"
. INTEREST . I. :nnr.
I\U{'.,!"'.~;::",, "
. Lll' - "r\03t1';~
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DATE
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.
.
.
Pamela A. Abdulaz;z
lQ03 Grizzly Court
Wi{,tter Springs, Florida 32708
Home: 4(J7/365-8295
Office: 407/359-3288
Pabdulaziz@aol.com
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AUG 3 0 2000J
CITY O~ \"JINTER SPRIN~
City Man~(
Tuesday,August29,2000
Mr. Ron McLemore
City Manager
City of Winter Springs
1-- ~ East State Road 434
Win,er Springs, Florida 32708
Dear Mr. McLemore:
I have.. reviewed. yow: letter and theinfqnnation. presented regarding.the City of Winter Spring's
assessment of oUfc.allegedc..water consumption.dur:ing.themonth of 'June. Unfortunately, we
complete.lY.. disagree. 'Aith. the. resolution sqggested b-y. the. city for.. ma(l"y reasons a few of which
are listed as follows:
..)> The...city. .ancLthe..-PIDPerty.. owner..~nl1ot -determine_ the.. cause of the consumption
iooicated...
)> ThoLJgh there.. is_no. current evidence...of aleak.~lthe..city..connection, a leak cannot be
rulecLout.
)> IUs. ridiculou.s...tnassume.. that a leak. occur:red..on.the. property during the period specified
without: any.. physica!..evidence"ot such-' a: leak. If you review 9ur consumption over the
past..2...5 y.ears.(.attached.). you. will see.. th~t. there.. was. excessi~e consu m pti on duri ng the
Novembe!:.19~'8-Februa!y..1999- period... At that time,. we did experience a leak in the
irrigation ~y.ste.m. anclconsllIl;\ption jumped to. a\ler 46,OOO.gaJlQns. During this time, there
was-l~aU.Y'a pondotcwaterNisible on.our-property:. Thecity'is alleging usage four times
that in one.. month. without AN-V e\liden~. of: a leak (such.. ~s standing water) on the
propecty. We:find this:.accusation to be completely. unfounded:
)> There.. is.. no- pool on th~propelj;y.. The..US?.9e..the..cjty indicat~ is that which 'NOuld fill a
poo!.. fow:. times. . Sw:e1y..there..would.'be.some.ev.idence:of wa~er on the property if over
163rOOQ..galiorls..were.. used.on,tha.property.. Th04gh you have tested the meter, . such
testiAf}.is,~conCfusive as to a single malfunction that has already occurred should we find
thatthe_l1\jter is at fault in this case. .
With all due. respect;. Mr~McLemore;weare.notpincline(Ho'pay'for an}l goods or services we did
nolrecei\le... By. paylqg_whal.::lppears to..be..the.c.ity's.arb.itrary. in\loice..kJ;jowing that it is impossible
fot: our househoJ.d....to:n.ave..used:.inexcess-of-163,OOO.gallons of. wate(- in one month, we 'NOuld
appear. to. be.. in ClgfemnenLwith. the._city.'s. random. assessmenL I/:{e will, however, provide
pa.yment in- excess, of what. we:beUeve to.be-.the actual usage durirl9 this period for the sole
purpose. of. reconciJiq.g..this..ma!ter-- Lhav.er.theref~enclosed.acP~ln the amount of $218.02;
$:143. 78shouldbe..applied..tayour.invoice.-due--on 7/27/00 and $74.24 to cover your invoice due
on. 81.14/00. Should,Y.01Lfmd..this.pa~enlunacceptable..and.wish.to.pw:sue this matter legally, we
will contact our attorne}/ at that time. We would appreciate your prompt assistance in this matter.
Sincerely,._. ~~~
pame,?~;;~7
Enclosure: Check.#Z3.35..in the. amount of $218.02..
.
.
Abdulaziz Property Water Consumption 199B.Present
1603 Grizzly Court, Winter Springs, FL 3270B
Jan Feb Mar April !lli:i June Julv 8!!9 Sept Oct Nov Dee Total AveraQe
For Year
199B $ 45.52 $ 63.53 $ 58.52 $ 49.66 $ 76.75 $ 121.48 $ 1.89 $ 93.29 $ 71.25 $ 62.27 $ 141.67 $ 135.03 $ 920.86 $ 76.74
1999 $ 120.45 $ 104.27 $ 72.45 $ 67.02 $ 74.00 $ 78.23 $ 90.84 $ 67.42 $ 69.69 $ 83.34 $ 53.00 $ 51.36 $ 932.07 $ 77.67
"2000 $ 63.33 $ 111.70 $ 63.95 $ 73.19 $ 56.84 $ 88.64 $ 464.58 $ 74.24 $ 996.47 $ 124.56
oOiniormaiiolT presented ior eighfmonths oniy ior-year 2000.
.
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CITY OF WINTER SPRINGS, FLORIDA
1126 EAST STATE ROAD 434
WINTER SPRINGS, FLORIDA 32708.2799
Telephone (407) 327-1800
August31,2000
L/ __, 1_
I~ v......, (
-'
r-' ,.........\ ~
Pamela A. Abdulaziz
1603 Grizzley Court
Winter Springs. Flor'ida 32708
._(-.;>..-
-(, .... '-.-.."':'
Reference: Account 03-110071-02 Water Consumption
T \.....~ '(
Dear Mrs. Abdulaziz::
<~
.
I am returning your check to you in the amount of $218.02 as the City does not
accept partial payml~nts on its water bills. We are bound by Ordinance to collect
amounts billed for water services provided. when this is not possible we are
required to disconnect service until payment in full is received.
The June bill was originally $464.58. the City reduced it by $177.03 in
accordance with our policy regarding leaks leaving a balance of $287.55. Your
July bill is $74.24. The total of these two bills together is $361.79. Your partial
payment of $218.02 left your account short by $143.77.
Please remit $361.79 by September 18th, 2000. This payment must be received
by 5:00pm on the 1 Bth to ensure continued service. Cut-offs will be performed
on September 19th for all residents in your service area whose accounts are
delinquent.
Sincerely,
~= '~~~~"h
Louise Frangoul '
Finance Director
.
.
.
.
Pamela A. Abdulaziz
1603 Grizzly Court
Winter Springs, Florida 32708
Home: 407/365-8295
Office: 407/359-3288
Pal){lulazh@lOl.com
Thursday, September 14,2000
Ms. Louise Frangoul
Finance Director
City of Winter Springs
1126 East State Road 434
Winter Springs, Florida 32708
. Dear Ms. Frangoul:
I have reviewed your I,etter of 8/31/00 and discussed this matter with Mayor Paul Paartyka. While
he works to resolve this problem and determine what our actual consumption of water was for the
period in question, we certainly do not want to postpone paying legitimate invoices for water used
in the months followin!J June 2000. For this reason, I am again providing you with a check in the
amount of $74.24, whi,ch should be applied to the entire balance of the invoice due on 8/14/00.
Though I understand that your invoices accumulate any previous balance, whether or not
disputed, this payment could be construed as a "partial payment" and is against the City's "policy"
of accepting partial payments. I would suggest that the City undertake some exception to this
rule as we have a policy that our household bills are paid on time for legitimate services provided.
Finally, your letter indicated that cut-offs of service would be performed on September 19th;
however, I have been informed that our service will remain activated until this matter is resolved.
Please ensure that thi5; is well documented in your system and that service is not discontinued for
any period of time.
We look forward, as I'm certain the City does, to determining the underlying cause of the
consumption alleged by the City. We firmly believe, however, that it is simply not possible for us
to have used this quantity of water without any evidence of the same.
Sincerely,
//://7/7
--~~
Pamela A. Abdulaziz
Enclosure: Check #7346 in the amount of $74.24 for August invoice.
Sep 26 00 01:08p
Pamela Abdulaziz
407-359-3556
p. 1
.
4r;RGENT DOCUJrlENT
From:
Pamela A. Abd,daz;z
1603 Grizzly COUJ"t
Winter Springs, Florida 32708
Home: 407/365-8295
. Office: 407/359-3288
Pabdulaziz@1lol.com
RECEIVED
SfP 2 6'2000
o91~~6,;;,~/':-rEE~,f~~t1GRSK
C~')(>~: N(C{:j04(c;)
~~~c..~rH~
Page 1 of 4
Tuesday, Septemoer 26,2000
.
This document should be copied immediately to Mayor
Paul Partyka, Louise Frangoul, Greg Bishop, Ron
McLemore, Andrea Lorenzo-Luaces, and each City of
Winter Sprin~ls Commissioner (Robert Miller, Michael
Blake, Edward Martinez, Cindy Gennell, David McLeod).
.
SEP-25-2000 13:12
407 359 3556
%%
P.01
S.ep 26 00 01: OSp
Pamela Abdulaziz
407-359-3556
p.2
.
Abdulaziz, Pamela
Subject:
Abdulaziz, Pamela [/o=Delllou=Austinlcn=Recipientslcn=pamela_Abdulazizj on behalf of
Abdulaziz, Pamela
Tuesday, September 26,2000 12:58 PM
'mayor paul @winterspringsfl.org'
'rmiller@winterspringsf!.org'; 'mblake@winterspringsf!.org'; 'emarti nez@wintersprtngsfl.org';
'cg enm~ll@wi nterspring sf!. org'; 'mdcleod@winterspringsf1.org'
Urgent Matter
From:
Sent:
To:
Cc:
Importance:
High
Mayor Paul:
As per Chapter 119 of the Florida Statutes, please provide to me a copy of any and all documents related to our current
water bill dispute with the City of Winter springs. Reference information for your research is provided as account
number location of service of 1603 Grizzly Court, and services from May 18, 2000, through June 20,
2000.
Secondly, Winter Springs Utilities just arrived at my door to inform us that our water is scheduled to be locked off
tomorrow. As you are aware, we have had multiple checks returned to us from the City after attempting to pay for
services that were not questioned in our recent dispute (service from 5/18-6/20). The city council, on September 25th,
specifically directed that the water would not be locked off. Additional assurances were provided on 9/14 that water
service would remain active durin~lthis proceeding.
.
After previous checks were returned, we forwarded a check in the amount of $74.24 to Louise Frangoul asking that it be
applied to the invoice due on 8/14100. Afterwards, check number 7355 in the amount of $76.68 was sent directly to the
City of Winter Springs Water & SelJJer Department to pay for services due on 9/16/00. We have not been made aware
that this check has been rejected clue to the balance being carried forward on the disputed invoice.
As you can see, we have been extremely patient while the City attempts to explain why this extreme usage was indicated
on our meter with no physical evidence of water leakage on the property or any reason that such a large quantity of water
was used. The next step, according to the council, is to test the meter by the manufacturer and report on the findings.
As I was not allowed to comment on this proposal during the meeting, I have two reasonable concerns with such testing.
The first is that the OEM is not an unbiased party and would not want to disclose any meter failure to the City if this could
be avoided, concerned that this m:ay impact future meter business offered by the city. The second concern is whether or
not this testing would prove if the meter experienced any intermittent failure which would cause this excessive reading. It
does appear, however, that the AWWA supports periodic testing of meters as an essential part of an effective metering
program however I understand our City does not have a testing program at this time.
http://www.awwa.orgJgovtaff/meterpol.htm
AWWA Governme1nt Affairs
.Metering
Adopted by the Board of Directors Jan. 26, 1969, revised June 15, 1980, reaffirmed June 22, 1986, revised June 6, 1993
AWWA recommends that overy 'Water utility meter All w:ater bken into Its system 2nd water distributed from Its
system to Its users.
Metenng of all water services Is an effective means of improving and maintaining the close control of water system
operations necessitated by the increasing difficulty in obtaining adequate water supplies and the increasing costs of
providing water service to consumers.
.
Metering provides a basis for assessing users equitably. Metering provides a data base for system performance studies,
for planning future facilities, and aids in the evaluation of conservatlon measures. It also improves accountability for
water delivered through the system and. therefore. facilitates management decisions.
Periodic testing of meters is an essential part of an effective melering program.
SEP-25-2000 1]:12
407 359 3555
%%
P.02
S~p 26 00 01:08p
Pamela Abdulaziz
407-359-3556
p.3
e
Based on a quick search of information in other water districts, it is not as uncommon as I was origInally told by the City
of Winter Springs that water meters can malfunction if this was the root cause of this problem. In this case, the meter in
question VIOuld have been installeclln 1987. Many water departments outside of Winter Springs appear to proactively
replace older meters to ensure their residents are properly served:
http:/ jwww.rwater.comjconsumersjfaqs.htm (Regional Water Authority; New Haven, CT)
Why do you need to change the meter when there is nothing wrong with it or
my bill?
Similar to other types of equipment, a water meter can wear out. Studies by the meter industry show
the optimum life span for residential meters to be about 15 years. After that time it could malfunction
and say you used more - or less - water than you actually used. So it is in your best interest - and ours
_ to replace the meter within your home while it is still working properly. Larger meters are changed
on a more frequent basis.
http://www.ci.upland.ca.us/cityhallloperatio.htm (City of Upland)
NEW WATER METERS
Under typical operating conditions, a water meter has a functioning life-span often years. Therefore, the
City replaces water meters on a ten-year cycle. You may see City Water Department personnel
exchanging meters as you go about the City. This program is included as part of the basic services every
water customer receives. When we exchange a water meter, there is no additional cost to you.
~.
Again, the reason we brought this matter to the attention of the city council is that we could not explain the usage
suggested by the water department. I clearly documented this to City Manager, Ron McLemore, on August 29th stating
the following:
~ The city and the property owner cannot determine the cause of the consumption indicated.
~ Though there Is no current evidence of a leak at the city connection, a leak cannot be ruled oul
~ It is ridiculous to assume '~t a leak occurred on the property during the period specified without any physical
evidence of such a leak. If you review our consumption over the past 2.5 years (attached) you will see that there
was excessive consumption during the November 199B-February 1999 period. At that time, we did experience a
leak in the irrigation system and consumption jumped to over 46,000 gallons. During this time, there was literally
a pond of water visible on our property. The city is alleging usage four times that in one month without ANY
evidence of a leak (such ,as standing water) on the property. We find this accusation to be completely
unfounded.
~ There is no pool on the property. The usage the city indicated Is that which would fill a pool four times. Surely
there 'wYOuld be some evidence of water on the property if over 163,000 gallons were used on the proper:ty.
Though you have tested the meter, such testing is inconclusive as to a single malfunction that has already
occurred should we find thet the meter is at fault in this case.
I was personally offended by Mr. McLemore's comments indicating 1) that "something" must have occurred on the
property to incur the usage suggested thereby attacking my integrity and 2) that the city should avoid any
accommodation of this matter for fear that other tax-paying residents might ask the council for similar allowances if
usage could not be explained, clearly unjust to the property owner.
I am naturally disappointed as a I'Dng-standing member of this community that we support such unjust theories and that
we support authority and power of government which contradicts integrity, logic and fairness. Not even 24 hours ago, the
council assured me that the water would remain in service and today I am officially notified that. service will be
terminated tomorrow. Where is tIhe council's integrity now? Perhaps you 'wYOuld like to Inform us of how we are naw
proceeding on this matter?
.
Regretfully,
Pamela Abdul3Ziz
Office: 4071359.3288
Pager: 0001315-6365
CC!II: 4D7f118-2981
Fa.: 4D7/J59-J556
J
'"
SFP-~h-~808 1]:12
407 359 ]556
95%
P.03
Sep 26 00 01:09p
Pamela Abdulaziz
407-359-3556
p.4
.
Mail' 1603 Goiuly Court
Winter Springs. Florida 32708
Letter of 9/14/00 to Louise Frangoul:
Pamela A. Abdulaziz
1603 Grizzly Court
Winter Springs, Florida 32708
Home: 407/365-8295
Office: 407/359-3288
Pabdulazhf@aoLcom
Thursday, September 14,2000
Ms. Louise Frangoul
Finance Director
City of Winter Springs
1126 East State Road 434
Winter Springs, Florida 32708
Dear Ms. frangoul:
I have reviewed your letter of 8/31/00 and discussed this matter with Mayor Paul Paartyka. While he works to resolve
this problem and determIne what our actual consumption of water was for the period in question, we certainly do not want
to postpone paying legitimate invoices for water used in the months following June 2000. For this reason, I am again
providing you with a check in the amount of $74.24, which should be applied to the entire balance of the invoice due on
8/14/00.
'.
Though I understand thai your invoices accumulate any previous balance, whether or not disputed, this payment could
be construed as a .partial payment" and is against the City's .policy" of accepting partial payments. I would suggest that
the City undertake some exception to this rule as 'He have a policy that our household bills are paid on time for legitimate
services provided.
Finally, your letter indicated that cut-offs of service would be performed on September 19th; 'however, I have been
informed that our service will remain activated until this matter is resolved. Please ensure that this is well documented in
your system and that service is not discontinued for any period of time.
We look forward, as I'm certain tl1e City does, to determining the underlying cause of the consumption alleged by the
City. We firmly believe, however. that it is simply not possible for us to have used this quantity of water without any
evidence of the same.
Sincerely.
Pamela A. Abdulazlz
Enclosure: Check #7346 in the amount of $74.24 for August invoice.
.
l
c;r~f:>-;::>h-?V1I/lB 1]: 12
407 35'3 3555
'35%
P.04
.
CITY OF WINTER SPRINGS, FLORIDA
Utility I Public Works
Department
October 3, 2000
1126 EAST STATE ROAD 434
WINTER SPRINGS, FLORIDA 32708-2799
Telephone (407) 327-1800
Fax (407) 327-6695
TO:
Louise :Frangoul, Finance Director
JY-
FROM:
Kipton Lockcuff, P.E., Public WorkslUtility Director
RE:
1603 GJrizzly Court Billing Complaint
As directed at the September 25th City Commission meeting, on September 28th I visited the
Abdulaziz property at :1603 Grizzly Court. The directive was to inspect the property to ascertain if
there was any evidence: visible from a reported usage of approximately 160,000 gallons in June of
2000.
The Abdulaziz lot is a jlarge lot with a portion in the Bear Creek greenbelt/drainage/utility easement.
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I would estimate that the northeastern one half of the lot is wetlands with the topography sloping to
the northeast. My insp,ection was limited to the improved portion of the lot. As expected, I saw no
standing water anywhere on the lot.
However, I did notice at the rear corner of the St. Augustine lawn a hole that had characteristics of a
leak or wash out (i. e. washed roots). The hole was about 2' in diameter and about 18" deep with
pieces of broken concn~te in it. The location was where the lawn sloped into the wetlands and it is
plausible, in my opinion, that a leak of 160,000 gallons could have occurred at this location without
being noticed or having a detrimental impact on the lot.
The homeowner was not at home during my visit. I asked Greg Bishop to look at the hole and also
to take pictures, which he did.
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Cc:
City Manager
vteneral Services Director
Meter Services Manager
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Invensys Metering Group
9495 Delegates Dr. - Orlando, FL 32837
Phone # (407) 851-4470 - Fax # (407) 438-0196
October 17, 2000
CITY OF WINTER SPRINGS
1126 EAST STATE ROAD 434
WINTER SPRINGS, FL. 32708
This is to certify that the meter listed below was tested, as received, with the results listed
below.
THE LID WAS MISSING;, SO THERE WAS NO PROOF OF SERIAL NUMBER.
METER WAS TRACKED BY IT'S VOLUME READING. START READING WAS
2540910 AND THE END READING IS 2t540.960.
X20PG Serial Number GPM 15 1 1/4
5/8X3/4 N/A 99.0 100.3 98.9
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Appeared before me on this date, Jamie Bell, known to me and did affix his signature above.
,."-'''''.. TO'YOM.OCa""~
f~~' Mf COMMISSION (I CC962799 EXP
~: :1 September 12. 2004
~J<t' BONDEO lHRU TROY fAIN IN'URANCl, IN n a Conner
.Rr.:r.; Notary Public