HomeMy WebLinkAbout2000 10 23 Informational A Revised Utility Billing Schedule
COMMISSION AGENDA
ITEM A
Consent
Informational X
Public Hearing
Regular
October 23,2000
Meeting
~ ---1~
Mgr. ,,_ / Dept.
Authorization
REQUEST: The Finance Department requests the City Commission consider information
regarding a revised utility billing schedule.
PURPOSE: The purpose of this agenda item is to request the City Commission consider
information regarding a revised utility billing schedule. The new schedule will provide for
weekly billings, which will even out our cash flow and the workflow for the meter services
department, the billing department and the collections department.
CONSIDERATIONS:
Previously, the billing cycles were read and billed in two groups resulting in the production of
bills only twice a month.
. Cycles 1 &2 (West side of the city) were read between the third and the fifteenth and the
bills were produced and mailed out mid month.
. Cycles 3 &4 (East side ofthe city) were read between the twentieth and thirty first of the
month and the bills were produced and mailed out at the end of the month.
This schedule created nvo blocks of time were both the work and the cash flow were
concentrated into two periods instead of an even stream of both work and cash flow.
To balance the flow out the Metered Services department will now read the accounts one cycle
per week beginning the week of October 16th. As a result of this, the billing department will
change to a weekly billing schedule that will allow the cash flow and work flow to be more
evenly distributed.
The accounts will still be read approximately every 28 to 32 days so customers should see no real
change in the amount of their bills. The only change is that the customers in cycle 1 and 3 will
receive their bill this month approximately one week sooner than usual. After this month they
should receive a bill every 30 or so days. A note will be placed on the bill to alert customers to
the change in the billing cycle.
We will maintain a reading/billing calendar that will show the approximate reading and billing
dates for one year. The customers will still have the usual 20 day time frame to pay current
charges.
ATTACHMENTS:
First three months of new billing calendar.
COMMISSION ACTION:
October
Sun
1
Mon
2
Tue
3
Wed
4
Thu
5
Fri
6
Sat
7
8
9
10
11
12
13
14
15 16 17 18 19 20 21
03-71. 03-08, 03-60, 04-80, 04-62, 05-0 I, 03-10,03-11,03-12, Clean up and Finish clean up of
04-61, 03-06, 03-90, 04-53, 04-52, 03-70 03-14,03-16,03-18 collections for MS accounts and start
04-51 09-09, 03-59 Reread & Service billing process
Bills Stuffed Bills Mailed - Due orders for billing
11/06 Cut 12/01
22 23 24 25 26 27 28
OF-I,OF-2. 04-08,04-03,04-07, 04-66,04-06,04-57, 04-17,04-60,03-99 Finish clean up of
04-13,04-14,04-04, 04-58, 04-50, 04-81, Clean up and accounts and start
Bills Stuffed 04-65 04-54, 04-55, 04-56 collections for MS billing process
Bills Mailed - Due Reread & Service
11/13 Cut 12/08 orders for billin
29 30 31
Collections Follow up 01-18,01-17,01-12.
Bills Stuffed 01-07,01-10,01-11
02-09,02-08
Bills Mailed - Due
11/20 Cut 12/15
2000
Nove:rnber
Sun Mon Tue Wed Thu Fri Sat
1 2 3 4
02-12,02-14.02-01, 02-13,02-18,02-11, 02-37,02-24,02-25,
02-02,02-06,02-07, 02-10,02-04,02-05 02-26,05-05
02-]7,02-23 01-22, 02-03 Finish clean up of
Reread & Service accounts and start
orders for billing billing process
5 6 7 8 9 10 11
02-06,02-07,02-17, 02-04,02-05,0]-22, 02-15,01-13,01-19, 02-20, 02-27 Finish clean up of
02-23,02-13.02-18, 02-03,02-16,02-]9, 0]-20,01-14,01-21. Reread & Service accounts and start
02-11.02-10 02-21 02-22, orders for billing billing process
Bills Stuffed Bills Mailed - Due
11/26 Cut 12/22
12 13 14 15 16 17 18
03-71, 03-08, 03-60, 04-80,04-62, 05-0 I. 03-10,03-] I. 03-12, Clean up and Finish clean up of
04-61. 03-06, 03-90, 04-53,04-52, 03-70 03-]4,03-16,03-18 collections for MS accounts and start
04-5] 09-09,03-59 Reread & Service billing process
Bills Stuffed Bills Mailed - Due orders for billing
12/04 Cut 12/29
19 20 21 22 23 24 25
OF-], OF-2, 04-08,04-03,04-07, 04-66.04-06,04-57, OFFICE CLOSED OFFICE CLOSED
04-13,04-14.04-04, 04-58, 04-50, 04-81,
Bills Stuffed 04-65 04-54,04-55,04-56
Bills Mailed - Due
12/] I Cut 01/05
26 27 28 29 30
04-17,04-60,03-99 Finish clean up of Bills Stuffed
Clean up and accounts and start Bills Mailed - Due
collections for MS billing process 12/19 Cut 1/]5
Reread & Service collections for l'vIS
orders for billin
2000
Decelllber
Sun
Man
Tue
Wed
Thu
Fri
1
Sat
2
3 4 5 6 7 8 9
01-18,01-17,01-12, 02-12,02-14,02-01, 02-13,02-18,02-11, 02-37,02-24,02-25, Finish clean up of
01-07,01-10,01-11 02-02.02-06,02-07, 02-10,02-04,02-05 02-26,05-05 accounts and start
02-09,02-08 02-17,02-23 01-22,02-03 Finish clean up of billing process
Reread & Service accounts and start
orders for billing billing process
10 11 12 13 14 15 16
02-06. 02-07, 02-17, 02-04, 02-05, 01-22, 02-15,01-13,01-19, 02-20,02-27 Finish clean up of
02-23,02-13,02-18, 02-03,02-16,02-19, 01-20.01-14,01-21, Reread & Service accounts and start
02-11,02-10 02-21 02-22, orders for billing billing process
Bills Stuffed Bills Mailed - Due
01/02 Cut 01/22
17 18 19 20 21 22 23
03-71, 03-08, 03-60. 04-80, 04-62, 05-01, 03-10,03-11,03-12, Clean up and Finish clean up of
04-61, 03-06, 03-90, 04-53.04-52,03-70 03-14,03-16,03-18 collections for l'vIS accounts and start
04-51 09-09.03-59 Reread & Service billing process
Bills Stuffed Bills Mailed - Due orders for billing
01/09 Cut 01/29
24 25 26 27 28 29 30
OFFICE CLOSED OF-I. OF-2, 04-08,04-03,04-07, 04-66,04-06,04-57, 04-17,04-60,03-99
04-13, 04-14, 04-04, 04-58. 04-50, 04-81, Reread & Servo orders
Bills Stuffed 04-65 04-54. 04-55, 04-56 Finish clean up of
Bills Mailed - Due accounts and start
01/17 Cut 02/05 billing process
31
2000