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HomeMy WebLinkAbout2000 09 25 Regular D Customer Appeal of a Water Bill ti- COMMISSION AGENDA ITEM D REGULAR xx CONSENT INFORMATIONAL September 25, 2000 Meeting MGR~PT.~ Authorization REQUEST: The Commission make a binding decision regarding a customer's appeal of a water bill. PURPOSE: To have the Commission render a decision regarding Ms. Abdulaziz's disputed adjusted water bill of $287.55. In accordance with Ordinance No. 702, a customer may appeal the decision of the City Manager to the Commission. CONSIDERATIONS: Ms. Abdulaziz was billed for 163,310 gallons for the month of June. The bill was for $464.58. Ms. Abdulaziz communicated both verbally and in writing that she felt that there was an error and stated the following: . The irrigation system was capped off and waiting rerouting after an addition to the house was completed. . There is no pool. . There was no evidence of a leak on her property - such as standing water. . Feels there was a "single malfunction" of the water meter. The City did the following: . Re-read Ms. Abdulaziz meter twice and found it to be accurate. . Checked the City connection at the meter box. . Replaced the meter with a new one. . Flow tested the old meter and found it to meet American Water Works Association Standards. . Stretched Resolution No. 849 - Water Leak Policy and provided Ms. Abdulaziz with a leak adjustment in the amount of$I77.03 even though she could not provide evidence of a leak. This resulted in an adjusted bill of$287.55. Ms. Abdulaziz has attempted to settle the $287.55 bill for $143.78. The City returned her partial payment and explained that the full amount of$287.55 must be paid in order to continue service. .;; RECOMMENDATION: Require full payment ofthe $287.55 owed for the June water bill. The customer has already been given a leak adjustment in order to provide her with relief even though she could not prove she qualified for one. In other words the City has already stretched to make available any conceSSIOns. IMPLEMENTATION SCHEDULE: Based on outcome of Commission decision. ATTACHMENTS: Ordinance No. 702 providing for Appeal Resolution No. 849 regarding leak policy Flow Test Record Letter dated 7/28 from customer to City Manager Letter dated 8/4 from City Manager to customer Letter dated 8/29 from customer to City Manager Letter dated 8/31 from Finance Director to customer Letter dated 9/14 from customer to Finance Director COMMISSION ACTION: ,--.--' ORDINANCE NO. 702 AN ORDINANCE OF THE CITY OF WINTER SPRINGS, FLORIDA, AMENDING SEC. 19-97 BILLING, PAYMENT, DELINQUENCY, SEe. 19-98 APPEALS, SEe. 19-99 ANNUAL RATE REVIEW, SEe. 19-100 APPLICATION REQUIREMENTS, SEe. 19-101 OFFICE HOURS, SEC. 19-102(l) USER CHARGE SCHEDULE, MONTI-ll..Y WATER . SERVICE RATES, SEe. 19-102(6) USER CHARGE SCHEDULE, MISCELLANEOUS CHARGES, AND SEC. 19-165(e) BILLING, PAYMENT, PENALTIES AND ENFORCE1vfENT, GENERAL OF ARTICLE IT, CHAPTER 19, DN. 4 RATES, FEES AND CHARGES; AND ARTICLE V, CHAPTER 19, STORMWATER MANAGEMENT UTILITY PROVIDING FOR SEVERABILITY, CONFLICTS AND EFFECTIVE DATE. WHEREAS, the City Commission of the City of Winter Springs, Florida, has determined it to be in the best interest of the safety, health, and welfare of the citizens of the City of Winter Springs to provide for the adoption of Rates, Fees and Charges relating to' water and wastewater and WHEREAS, it is necessary to update these Codes from time to time. NOW THEREFORE, BE IT ORDAINED BY -THE CITY COM:MJSSION OF THE CITY OF WINTER SPRINGS, FLORIDA: SECTION I That Sec. 19-97 Billing, payment, delinquency, is hereby deleted in its entirety, and the following replaced therefore; Sec. 19-97. Billing, payment, delinquency. Users of the water and wastewater . system shall be billed monthly and payment shall be due when rendered. If payment is not received by the City in full within twenty (20) days from the date of mailing, the unpaid amount is to be considered to be in arrears and shall be considered delinquent. If there is an arrearage amount due when the next monthly bill is printed, a late fee will be assessed at the rate of five percent (5%) per month on the arrearage amOLU1t or five dollars ($5.00), whichever amount is greater The customer shall be notified of the delinquent amOlU1t along with the late fee charges by refcrcnce in the next months billing or specific notification as considered necessary by the City Manager or his designee. If the entire bill is not paid in full within ten (10) days from the date of mailing of the second bill, servIce shall be discontinued. A fee of twenty dollars ($20.00) shall be assessed to reinstate service, and a fee of thirty dollars ($30.00) shall be assessed for reinstallment of a meter if removed for nonpayment or unable to lock-off. A fee of twenty dollars ($20.00) shall be assessed for each check returned for insufficient funds or closed accoW1t. Any customer who has two (2) returned checks within a six-month period will be required to make payment in cash or money order. SECTION II That Sec. 19-98. Appeals is hereby deleted in its entirety, and the f<?llowing replaced therefore~ Sec. 19-98 Appeals. (a) Any user who feels their monthly bill for water and sewer service IS unjust and inequitable may make written application to the City Manager or his designee requesting a review of their monthly bill within ten (10) days after the date of rendering the bill by the City. The written request shall, at a m..i.n.irnum, show the basis of the adjustment, including ~e ~ctual or estimated average flow of the water and sewer use in comparison to the amount upon which the charge is based and include a statement explaining the methods used in calculating the measurements or estimates for the appeal. (b) The City Manager or his designee shall review the request and, if substantiated, the monthly bill- for that user shall be recomputed based on the revised flow data and the new charge shall be adjusted on the next bill. The decision of the city manager may be appealed to the City Commission whose decision shall be final and binding. SECTION III That Sec. 19-99(b). Annual Rate Review IS hereby deleted m its entirety, and the following replaced therefore; Sec. 19-99 Annual Rate Review. (b) The city shall notify each user at least annually of the rate being charged for operation, and maintenance, and replacement including debt service and depreciation of the water and sewer utility system. SECTION IV That Sec. 19-100(b)(I). Application Requirements, Residential Users is revised by the following; .d.. :::.::::r- c.' - ~ '-- <. /.=~ Sec. 19-100 Application Requirements. (b)(l) Residential users .....The deposit fee shall accrue inter:est at a rate not to exceed six (6) percent per annwn as determined periodically by the City Manager or his designee, and shall be paid annually by the applicant. Upon completion.....six (6) months or less. The residential deposits will be based on the services provided by the City to such residence. The following deposit schedule shall apply: Residential Deposit Amount (*) Water Only Service $25.00 Sewer Only Service $65.00 Water and Sewer Service $90.00 (*) Reflects deposit for water and wastewater service only; other deposits for services billed on the utility bill, if any, are in addition to the above-referenced deposits. An inspection fee shall be assessed at application and for each connection when applicable; refer to miscellaneous charges, section 19-102(S)c. / SECTION V T~at Scc. 19-100(b)(2). Application Requircmcnts, Nonresidential users. is revised by the following; (b)(2) Nonresidential users. ...The deposit fee shall accrue interest at a rate not to exceed six (6) percent per annum as determined by the City Manager or his designee, and shall be paid annually to the applicanL The deposit shall be held for the term of service. When service is terminated, the deposit plus interest less any outstanding fees and charges shall be refunded to the user. There will be no interest refimded on any account in service six (6) months or less. The deposit shall be equal to two (2) times the average monthly bill for service as determined by the City Manager or his designee, but in no event shall the deposit be less than $200.00. SECTION VI That Sec. 19-1O 1. Office Hours is revised by the following; Sec. 19-101 Office Hours. (a) The business office is located at 1126 East State Road 434, Winter Springs, Florida. It is open SECTION VII That Sec. 19'-102(1) User charge schedule, general, monthly water service rates is hereby deleted in its entirety, and the following replaced therefore: Sec. 19-102. User charge schedule, gcneral. The following rates and charges shall apply to all systems unless otherwise specifically stated: I. Monthly water service rates. The monthly water rate shall include the sum of the base facility charge plus a volume charge per one thousand (1,000) gallons or a fraction thereof of metered water consumption as set forth below: Monthly Charge Individually Metcred Rcsidcntial Scrvice: Basc Facility Chargc ^ II mctcr si zcs...................................................... ..$3 .58 r / / Charge per Thousand (1,000) Gallons Volume Charge - Domestic Service (gallons) O-l 0,000 .................. ...... ....................................... ..$0.91 1 0,00 l-l5, 000 ..........................................................1 .25 15,00 l-20,000 ..........................................................1.50 20,001- 25,000 ... ......... ............................................. .l. 7 5 25,001- 30,000..... ........ .............................. :............. ..2.00 Over 30,000..... .... .... ................................. ................2.50 Volume Charge - Irrigation Service (gallons) [*] 0-5,000 ..... ....... ........................... ......................... ...$l.25 5,001-10,000 ............................................................ 1.50 10,001-15,000 .... .............. ......................... .............. .1. 7 5 l5 ,001-20,000 .. .............................. .... .................... ..2. 00 Over 20,000.. .... .... .............. ..... ........ ....... ......... ........ .2. 50 [*) Reflects water use for residential irrigation service which is metered in addition. to domestic service from a single service connection to water system. For those customers which receive dual metered service from a single service connection, the Base Facility Charge will only be applied to Domestic Service (one charge per service connection). ERC Factor Monthly CharfSe Master Metered Residential and Non Residential Service: Base Facility Charge (meter size) 5/8 x 3/4 and 3/4 inch..................... 1.0..................$3.58 1 inch............. .................. ....... ........2.5 .... ................8.94 1.1/2 inch........................................ 5.0..................17.89 2 inch..... ......... .......... ..... ................. 8.0................. .28 .62 3 inch................... ......................... l6.0.. .............. ..57 .23 4 inch............................................ 25.0 .................. 89.50 6 inch............................................ 50.0................178.85 V olume Charge - Domestic Service per 1,000 gallons ..0.91 Volume Charge - Irrigation Service per ERC (gallons) [*] 0-5,000 . .......... ......... ................. ........ ..................... .$1.25 5,00 I-I 0,000 .................... ......... ............................... 1 .50 10,001-15,000 .............. ................. ........................... 1 .75 15,001-20,000............................ ............... ............ ...2 .00 Over 20,000.... ...... .... .... ............ ....... ...... ...................2.50 / [*) For those customers which receive both individually metered domestic and irrigation service from a single service connection, the Base Facility Charge will only be applied to Domestic Service (one charge per service connection). / . ERC Factor Monthly Charge General Irrigation Meter Service: [*] Base Facility Charge (meter size) 5/8 x 3/4 and 3/4 inch..................... 1.0..................$3.58 I inch.................... ............ .............. 2.5 ....................8.94 1 1/2 inch................... ....... .............. 5.0............. .....17 .89 2 inch.......................... ....... ............. 8.0.......... ........28.62 3 inch.................................... ........ 16.0............. .....57.23 4 inch............................. ............... 25.0............. .....89.50 6 inch............................................ 50.0................178.85 Charge per Thousand (1.000) Gallons V olume Charge per ERC O-l 0,000 ....................... ........... .......................... .... .$0 .9l 1 0,00 1-l5, 000 ........................ ........ ....................... ...l.25 15,00 l- 2 0,000 .......................................................... l. 5 0 20,001- 25,000 ............................... .................. ........ .l. 7 5 25,00 l- 30,000 ..................... .......... ......................... ..2.00 Over 30,000.......................... :........ .......................... .2. 50 [*] Reflects water use for irrigation service which is metered from a separate and distinct service connection to the water system. The base facility charge is the minimum monthly charge applied in each account and will not be assessed if the service is discontinued. SECTION V1ll That Sec. 19-102(6) User charge schedule, general, miscellaneous charges is revised as follQws; Sec. 19-102 User charge schedule, general. (6) Miscellaneous Charges: a. Reinstatement fee... $20.00 b. Fee or charge... $50.00 .... c. Inspection fee... d. Fec for all checks returned... e. Application fee f. Reinstallation.... $20.00 $20.00 $15.00 $25.00 g. Pretreatment..... h. Capacity ..... i. T eIevision.... SECTION IX That Sec. 19-165. Billing, payment, penalties and enforcement of Article v. Stonnwater Management Utility is revised as follows; Sec. 19-165. Billing, payment, penalties and enforcement (e) The owner of developed property that is not served by City water and sewer shall not be required to pay the city a stormwater management utility fee deposit. SECTION X - CONFLICTS. All ordinances or parts of ordinances in conflict herewith being the same are hereby repealed. SECTION XI - SEVERABILITY. If any section or portion of a section or subsection of this ordinance proves to be invalid, unlawful or unconstitutional it shall not be held to invalidate or impair the validity, force or effect of any other section or portion of section or subsection or part of this Ordinance. SECTION XII - EFFECTIVE DATE. This ordinance shall become effective immediately upon its passage and adoption. CITY OF WINTER SPRINGS, FLORIDA (J~ ~A~L - CLERK. y---- First Reading MAY 11, 1998 Posted MAY 28, 1998 Second Reacting and Public Hearing JUNE 8, 1998 ~.J' ~.. . ' . RESOLUTION No. 849 A RESOLUTION OF THE CITY OF WINTER SPRINGS, FLORIDA, ESTABLISHING A POTABLE WATER LEAK POLICY ON A CUSTOMJER'S PROPERTY, PROVIDING FOR AN EFFECTIVE DATE. WHEREAS, from time to time potable water losses occur due to leaks on the customer side of the water meter or service line; and .. WHEREAS, in recognition of this problem and a the City's desire to adopt a uniform policy allowing an adjustment to water bills involving such leaks; and WHEREAS, the City desires the policy to be fair, encourage customers to inspect their water systems frequently for leaks, and to repair leaks promptly, and therefore discourages adjusting water bills for repeat offenders. NOW, TIlEREFORE, BE IT RESOLVED BY THE CITY COMMISSION OF THE CITY OF WINTER SPRINGS THAT THE FOLLOWING POLICIES SHALL GOVERN THE ADJUSTMENT OF POTABLE WATER LEAKS OCCURING ON PRIVATE PROPERTY: Section I - Eligibility for Credit: A. Customer's experiencing a water leak on the customer side of the water meter or service line must first have the water leak repaired; and B. Customer's wishing to apply for an adjustment to their water bill for excessive water use resulting from a leak on the customers side of the water meter or service line must present to the City proof of repair of the leak causing the excessive water use. Section II - Calculation of Excess Usage Potentially Eligible for a Credit. A. Upon receipt of a request for adjustment accompanied by proof of repair the City will review the billing period subsequent to the correction of the leak to ascertain that the water use is now normalized when compared to prior periods before the incidence of the leak reported by the customer; and B. Based on the City's review of the prior customer usage history when compared to that period of time for which the excessive water use was metered by the City (the period for which the leak was detected), the City will credit the excessive sewer usage charges calculated for and billed on such excessive water use; and C. In no event will the adjusted usage charges exceed the maximum billing threshold for residential customers (there is no threshold for commercial customers); and D. In the determination of the average sewer charges billed, the City will evaluate the customer billing history for no more than twelve (12) consecutive months of use in the determination of the excess billing charges. . . .....~,"'.. ~ ' Section III - Adiusted Monthly Charge(s): A. Once a customer is detennined to be eligible for an adjustment, the City will determine the appropriate water credit to be applied to the customer based on: 1. A review of the history of the customer usage patterns for the last twelve (12) consecutive months or period deemed appropriate. 2. The water use deemed to be above the average or normal water use for the month(s) in question relative to when the leak was in place which attributed to the excessive water use. B. The credit, if any, will be based on the application of the rate for the first consumption block of use for the particular water customer classification requesting the credit multiplied (X) by the amount of water use determined to be in excess of the normal or seasonal use for this customer at the time for which the leak occurred; and C. A determination of the normal or seasonal use will be calculated by the City Manager or his designee. Section N - Limlitations on Eligibility for an Adjustment: No adjustment to a customer's water bill due to a leak on the customer side of the water meter or service line, will be permitted more than once a year or no more than twice within ten years. 1b.is resolution shall be effective upon it adoption. All resolutions in conflict with this Resolution are superceded to the extent of any such conflict. PASSED AND ADOPTED this 13lh day of July, 1998 / " ~~ ~:: ~:; ~ . Attest: " ~r- City of Winter Springs Meter Services Division Meter Record Meter Number: Meter Manufactur: 8710749 Meter Model: PM Multijet Precision Meter Size: 5/8X3/4 Installation Record Date Installed Date Removed Readina Account Number 6/9/05 8/3/00 2.540880.0 1603 Grizzlev Court Test Record Flow Rate Beginning Ending Gallons Pass/ Accuracy Date (GPM) Readina Readina Reaistered Fail % Comments 8/4/00 Minimum 2.540881.2 2 540 891.5 10.3 Pass 103.0% 1/4 GALLON/MINUTE 8/4/00 Intermediate 2540892.0 2 540 902.1 10.1 Pass 101.0% 1 GALLON/MINUTE 8/4/00 Maximum 2540905.0 2540914.9 9.9 Pass 99.0% 15 GALLON/MINUTE Minimum 0.0 0.0% Intermediate 0.0 0.0% Maximum 0.0 0.0% Minimum 0.0 0.0% Intermediate 0.0 0.0% Maximum 0.0 0.0% 28 00 02:33p ~~-t' Pamela Abdulaziz 407-359-3556 p.l Pamela A. Abdu/aziz 1603 Grizzly Court Winter Springs, Florida 32708 Jfome: 407/365-8295 .Office: 407/359-3288 .Pabdulaz;z@JzoLcom ~ J;vv-Jv.~ fto~A ~./~ Fax number 407/327-6686 Friday, July 28, 2000 Mr. Ron McLemore City Manager City of Winter Springs t 1~6 East S.R. 434 Wiflter Springs, Fl 32708 Dear Mr. McLemore: We receofIy .received.an.imlaice .from 1he .City.of .Wtntar Springs Water and Sewer Department totaling.$4&I-.58- Further, I have.. been working ~ Greg Bishop in an .attemplto.understand thalfsagA!::tAtArl :by..the City of WinteI:~rings Water and Sewer Department. We have been.at.thls resi.dence. far aJmaslnine years.and.have~veraged around $80.00 per month, on.our..water. bill. The highest Invoice wereaeived.ir:J recent times was $141 bacldn 1998.whenour iaigation!::y~*~fTlleaked. .Even.dllri"Q:t)lis time, our usage was around. 46000 gallons (far less than the 16331 0 g~IOl1s .statae.( on your recent bill). Also, when the irrig.ation system leaked,we could.ldentl~.the usag.6, .as:ttlere was standing water in one section of our lawn. . Me... Ri~hop has Inrt~t~. thAt .bewill-PUtinawack.acder to~anoe the current water meter. However. he cannot exptain the usage indicated 011 our bill and we cannot ~ iaenIiijt the source of the usage. . We .do not .:have a .poo1.and t)')e irriaation system was capped off waiting reroutin after an addition to our home was com leted. There was. no. ng wa r on our lawn. 3_r-<... - d::-r' 0 '-':J ~.\- We.. wouId..Iike..the. ~to. mOOif)t. tbisJrnLOice. to refleclare~~nn~t;>le usage (no more than $140), as it does not appear that there is a good explanation for.the usage designated on your invoice. Thank. you. for yaw: afslstance in this matter. Sincerely, 7 )/ August 4, 2000 Pamela A. Abdulaziz 1603 Grizzley Court Winter Spring, Florida 32708 Reference: Account 03-110071-02 Water Consumption Dear Mrs. Abdulaziz: I have looked into the matter regarding your meter reading of June 28, 2000, and spoken to Mr. Bishop. As the provider of your water seNice, we read your water meter once a month. We rely on the accuracy of our water meters to properly measure the water as it passes through the water meter. In cases such as this, we can only ensure that our reading for the meter is accurate and that the water meter is functioning as designed. The meter was re-read twice after your complaint. The original reading of June 28, 2000 has been verified to be correct. As to what may have caused such a high consumption, we can not determine. There is no evidence of a leak at the dty connection in the meter box or information provided by you of a repair made. Without such evidence, city ordinance does not allow for an adjustment. Additionally, your water meter was tested and found accurate in accordance with the American Water Works Association standards. In conclusion, there is no evidence to find that your meter malfunctioned or was incorrectly read. Based upon my review of your account, it appears that you probably experienced a leak during the time you were having your inigation system altered. I have asked that your account to be adjusted for $177.03 making your bill for this period to be $ 287.55. This adjustment is provided in accordance with our policy for leaks. L"'^' )~~.~ {)'~'llt~ 1 Sincerely, Ronald W. Mclemore City Manager ..~ , ~'- Pamela A. Ahdulaz;z lQ.03 Grizzly Court W~ter Springs, Florida 32708 Home: 407/365-8295 Office: 407/359-3288 Pahdulaziz@aolcom m _.n.",> ,...._....~-'T",.-.~' .,.,.."~,.,..~. I!;: ',. ; !~:/ .~.'~7'~~~~- . .;U"i~.:~~ i/~ AUG 3 0 2000j CITY cr' \'ViNTER SPRINGe City Man~( Tuesday, August29,2000 Mr. Ron McLemore City Manager City of Winter Springs 1-~ East State Road 434 Win,~er Springs, Florida 32708 Dear Mr. McLemore: I have..reviewed.your letter ancLthe.infqnnation.presentedregarding..ttte City of Winter Spring's assessment of oure.alleged-water cor:lSUmption.duringthemonth of- .June. Unfortunately, we completely. disagree. with. the . resol ution Sl,I-9QestecL b.,y.. tbe. city. for. rnaqy reasons a few of which are listed as follows: ..~ llle...city. .ancLthe. propp.rty.. owner..-canr'lot . determine. the. ~use of the consumption indicated,. ~ Though. there. is- no.. current. evidence..of. a. leak.. a.t- the. city. coqnection, a leak cannot be ru!ecLout... ~ llis.ridiClllnw::; tn assume that a leak. occw:redon.the.property. during the period specified 'IAthouHIDY'-Physical-.evidence"ot such:.a leak. If you review ~ur consumption over the past.2.5.. years.(~ y.au- wilL see. that-there. was.. excessi\(e consumption during the Novembet. t998-Februar:yo.1999 period.. At that timei' we did' experience a leak in the irrigatioo~ystemancLcansumptionjumped.to.av:er46TOQO.gaJIQns. During this time, there was-UteraUya pondof;watervisible on:our-property: . The'city'i~ alleging usage four times that in.. one. month. without AN-V evictence..af. a leak. (such. 9s standi ng water) on the propetty.. We'findthis.accusation to. be. completely. unfounded: ~ There.is.nnpooLoothe.,propeq,y.. The.~the.~ indica~d is that which would fill a ~fout;.times. . Surely-.tt'lere..would'be.some.ev.idence:of wa~er on the property if over 1~OOQ..,gall.ons..wera.used.ontha.pr~_ Tboqgh you-have tested the meter, such t~conclusive as to a single malfunction that has already occurred should we find thalthe..rn,rter is at fault in this case. With 'all'due-.respect;. Mr,Mcl.emore;we.are.noiinclinedtopay'for an~ goads or services we did not.receiv:e.... ~ paying wbalappears to.belhac.it}is.arbitrary. inv:oicel<I;1owing that it is impossible f()l:.our household.to.have..used.in.excess.of-.163,00Q.gallons of.water in one month, we would appear to.. be.. inagreemenLwith tha.city's, random assessmenL ~e will, however, provide payment in- excess~ of.what we..be\.iev.e ta.be the actual usage. duri~ this period for the sole purpose. of. reconciligQ-this.matter:.. L halI.e,..therefore,.. enclosed actleck, in the amou nt of $218.02; $J43.78 'shoulcLbe.applied..to..yourinvoicecduecoo 7/27/00 and $74.24 to cover your invoice due oo8L14/00... Should,y.ou.f1nclthis.~mentunacceptable-andwishto.pur;sue this matter legally, we will contact our attorney at that time. We would appreciate your prompt assistance in this matter. Sin~r~~ Pamela A. Abdulaziz./ Enclosure:. ChecldfZ335..intheamount af $218.02 ".., Abdulaziz Property Water Consumption 1998-Present 1603 Grizzly Court, Winter Springs, FL 32708 Jan Feb Mar April May June Jull{ &!g Sept Oct Nov Dee Total Average For Year 1998 $ 45.52 $ 63.53 $ 58.52 $ 49.66 $ 76.75 $ 121.48 $ 1.89 $ 93.29 $ 71.25 $ 62.27 $ 141.67 $ 13503 $ 920.86 $ 76.74 1999 $ 120.45 $ 104.27 $ 72.45 $ 67.02 $ 74.00 $ 78.23 $ 90.84 $ 67.42 $ 69.69 $ 83.34 $ 53.00 $ 51.36 $ 932.07 $ 77.67 "2000 $ 63.33 $ 111.70 $ 63.95 $ 73.19 $ 56.84 $ 88.64 $ 464.58 $ 74.24 $ 996.47 $ 124.56 Utnfomratiorrpresenfed for eighrmonfn-s only foryear 2000. , W"" , /::t~ '., N_-:'~:;./~' "~., /..;. - ,.~, /~?~\.~,.... . ': ""~\ (it. ,J . : .'. \ti \ l(. "';, i, / ~'J \, . !.'~-.)q'("i'~;~~; " . J' /1 ".. . ./ .....1:,. or'I\("~1l'./ "'_,,": _ I' ~ ,,- CITY OF WINTER SPRINGS, FLORIDA 1126 EAST STATE ROAD 434 WINTER SPRINGS, FLORIDA 32708-2799 Telephone (407) 327-1800 August 31 , 2000 1/ _.\ \~ ~ ~'-'( r- '-"', ~ Pamela A. Abdulaziz 1603 Grizzley Court Winter Springs, Florida 32708 .-c~,- -(., '---.-:- Reference: Account 03-110071-02 Water Consumption 1\..'''' '< ~ Dear Mrs. Abdulaziz: I am returning your check to you in the amount of $218.02 as the City does not accept partial payments on its water bills. We are bound by Ordinance to collect amounts billed for water services provided, when this is not possible we are required to disconnect service until payment in full is received. The June bill was originally $464.58, the City reduced it by $177.03 in accordance with our policy regarding leaks leaving a balance of $287.55. Your July bill is $74.24. The total of these two bills together is $361.79. Your partial payment of $218.02 left your account short by $143.77. Please remit $361.79 by September 18th, 2000. This payment must be received by 5:00pm on the 18th to ensure continued service. Cut-off's will be performed on September 19th for all residents in your service area whose accounts are delinquent. Sincerely, >-1-. =- . ~ <>-- U'\ ~.... Louise Frangoul ' Finance Director Pamela A. Abdulaziz 1603 Grizzly Court Winter Springs, Florida 327()8 Home: 407/365-8295 Office: 4()7/359-3288 Pabdulazh@,lIOI.com Thursday, September 14,2000 Ms. Louise Frangoul Finance Director City of Winter Springs 1126 East State Road 434 Winter Springs, Florida 32708 Dear Ms. Frangoul: I have reviewed your letter of 8/31/00 and discussed this matter with Mayor Paul Paartyka. While he works to resolve this problem and determine what our actual consumption of water was for the period in question, we certainly do not want to postpone paying legitimate invoices for water used in the months following June 2000. For this reason, I am again providing you with a check in the amount of $74.24, which should be applied to the entire balance of the invoice due on 8/14/00. Though I understand that your invoices accumulate any previous balance, whether or not disputed, this payment could be construed as a "partial payment" and is against the City's "policy" of accepting partial payments. I would suggest that the City undertake some exception to this rule as we have a policy that our household bills are paid on time for legitimate services provided. Finally, your letter indicated that cut-offs of service would be performed on September 19th; however, I have been informed that our service will remain activated until this matter is resolved. Please ensure that this is well documented in your system and that service is not discontinued for any period of time. We look forward, as "m certain the City does, to determining the underlying cause of the consumption alleged by the City. We firmly believe, however, that it is simply not possible for us to have used this quantity of water without any evidence of the same. Sincerely. ._-~ Enclosure: Check #7346 in the amount of $74.24 for August invoice.