HomeMy WebLinkAbout2009 01 26 Informational 107 Are You OK (RUOK) PD ProgramCOMMISSION AGENDA
ITEM 107
Janurav 26.2009
Meeting
CONSENT
INFORMATIONAL X
PUBLIC HEARING
REGULAR
MG /DEP'
u horization
REQUEST: Police Department requesting City Commission review the Are You OK
(RUOK) Program for the citizens of Winter Springs.
PURPOSE: The City Commission at the January 12 commission meeting requested
information on the Are you OK (RUOK) program. This agenda item is to provide the
information to the Commission on the Are You OK program.
CONSIDERATIONS: The City Commission requested information on the Are You OK
(RUOK) Program. The Police Department implemented this program in 1991 and was
one of the earliest departments in Seminole County to provide this service. An automated
system makes a phone call that contacts an elderly person, homebound individual or
latch-key children on a daily basis. Our program currently has 7 registered participates.
The system consists of a personal computer system, telephone, printer, and Are You Ok
software. The computer stores participates names, phone numbers and their designed call
times. RUOK system runs 24/7 and it automatically calls each person in the system at
their predetermined time. When RUOK hears a voice response on the phone it delivers a
short pre-recorded message. If the participant doesn't answer after 3 call attempts, an
audibly alarm sounds notifying the communications operators.
Upon the alarm an officer is dispatched to the residence to check on the well being and a
printout containing emergency contacts name and phone numbers, doctor name and
phone number and a brief medical history. This program helps reassure their well being
and gives them a feeling of security at no cost to participate.
RECOMMENDATION: None
ATTACHMENTS: Sample daily summary and request form
COMMISSION ACTION:
Are You. C-.K.?~ Telephone Reassurance System
Daily Call Summary
10:05 am January 13, 2009
TOTAL NUMBER OF CALLS: 7
Completed......... 7
Busy 0
No Answer 0
Failed' .............:' 0
Not Called.........: 0
Alerts Issued......: 0
Rescheduled ... ,..` .: 0
FIRST CALL INITIATED AT: 6:55:07AM
LAST CALL COMPLET D AT: 10:05:16AM
Paae 1 of 1
WINTER SPRINGS POLICE DEPARTMENT
Are You O.K.? Field Interview Form
Phone Date: Time to Call AM Service Number
Subscriber Name and Address:
Last name First Name M.I. Doctor and Clergy:
Doctor's Name
Street Address Doctor's Phone
Apt. Building Name AptR Clergy's Name
Ci[ State Zi Cnde Cler 's Phone
In Case of Emergency, Notify
f ast name First Name M.I.
Street Address
Last name First Name
Slreel Address
M.I.
City State Zip Code City State Zip Code
Phone Number Phone Number
Next of Kin:
Last name First Name M.I. Last name Fust Name M.I.
Street Address Street Address
Cily Slate Zip Code City State Zip Code
Phone Number Phone Number
Key on Premises?
YES NO Location
Keyholder
Last name Firs[ Name M.1. Last name First Name M.I.
Street Addrass Street Address
City State Zip Code City Slate Zip Code
Phune Number Phone Number
Da[IgOrOUS PtaS?
YES NO ~~ype and Location
Live Alone?
YES NO Co-Residents:
Medical Histor
Able to Walk?
YES NO List Physical Impairments
Location of Medical History
Remarks
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WSPD# I10 12/00
CITIZENS ALERT PROGRAM
AGREEMENT AND RELEASE
The CITY OF WINTER SPRINGS, FLORIDA, through its effort to provide a telephone
monitoring service to check on the welfare of the elderly, disabled, and infirrned citizens
of WINTER SPRINGS, hereby executes the following agreement with the undersigned
Participant in the telephone monitoring program:
The Participant, by his/her signature below, authorizes the employees and agents of the
CITY OF WINTER SPRINGS, the WINTER SPRINGS FIRE DEPARTMENT, and/or
the WINTER SPRINGS POLICE DEPARTMENT to enter upon and into the residence
of the Participant to check qn the welfare of the Participant in the event the Participant
fails to respond to a monitoring telephone call directed to the Participant.
Further, the Participant holds harmless and releases the City, its Police and Fire
Departments and any employees or agents thereof, from any and all legal and/or civil
liability for any .damages or injuries arising out of any forced entry into Participants
residence to check on the welfare of the Participant in the event of anon-response to a
monitoring telephone call directed to the Participant, or for any liability for any future
check on resident in the event CITY fails to check on the welfare of Participant in the
event of anon-response to a monitoring telephone call directed to Participant.
The Participant
(Print Full Name)
Date of Birth
residing at
(Street Address)
Sex
Winter Springs, Florida, for and in consideration of the CITY OF WINTER SPRINGS,
FLORIDA, providing said telephone monitoring service, agrees to indemnify and hold
harmless, protect, and defend the City from any and all claims arising out of the
monitoring service for damage, loss, theft, conversion.
This agreement is executed this day of
Race
20
WITNESSES: (Participants Signature)