HomeMy WebLinkAbout2009 01 26 Informational 103 New Utility Bill FormatCOMMISSION AGENDA
CONSENT
INFORMATIONAL X
ITEM 103 PUBLIC HEARING
(REGULAR I I
January 26, 2009 MGR. /DEPT
Meeting Authorization
REQUEST: The Finance Department Wishes To Inform The City Commission About The
New Utility Bill Format.
PURPOSE: The purpose of this Agenda item is to inform the City Commission about the new
Utility Bill Format.
CONSIDERATIONS: The Utility Billing Department has received numerous customer comments
and questions regarding billing policies, procedures and format over the years. During
the outsourcing of utility bill printing, stuffing and mailing process, staff took the
opportunity to redesign the bill to incorporate the customer's continual comments and
concerns to make the bill more customer friendly.
Staff is pleased to announce the parallel testing phase has been completed and all bugs
have been corrected. The new format is attached for your information.
Now that this project has been completed staff has begun a new project to convert
checks received through the mail and over the counter to an electronic file format that
can be down loaded into the MUNIS financial software thus eliminating manual
posting errors and will expedite the daily payment posting process. In addition, the
checks will be scanned to create an electronic bank deposit file and eliminate the need
to encode the checks and send to the bank.
Once the check payment automation and electronic deposit project is completed, staff
will begin reviewing alternative payment options such as processing credit card and
debit card transactions in-house, monthly credit card automated payments, and other e-
government payment initiatives.
FUNDING: N/A
RECOMMENDATION: N/A
Informational Agenda Item 103
January 26, 2009
Page 2 of 2
ATTACHMENTS: New Bill Format -Front
New Bill Format -Back
Current Bill Format
COMMISSION ACTION:
The City of Winter Springs UTILITY BILL
Utility Billing Division
1126 E. Slate Road 434 Account Number :
Willer Springs, FL 32708-2715 Bi 1 1 Number : 1259805
Telephone (407)3275996 '"'" Customer Name: TUSCANY RESTAURANT
Fax (407)327-4754 Service Adtlress: 1301 WINTER SPRINGS BOULEVARD
utilitybillsQwinterspringsg.org Bi 11 Date: 12/23/2008
Current Charges Late After: 01/13/2009
Last Payment Amount/Date: $89.72 / 12/03/2008
Read Dates Meter Reading
Service Curtenl Previous Days Mder No. Curtent Previous Usage in Gallons Tdal
IRRIGATION 12/10/2008 11/10/2008 30 77444347 30 30 0 $0.00
WATER 3/4" 12/10/2008 11/10/2008 30 08006573 33170 23610 9560 $19.30
$38.30
SEWER 3/4" $22.00
STORMWATER $1.93
WATER TAX
Total Curren t Charges: $81.53
Total Amount Due: $81.53
DUE UPCJN RECEIPT
THE CITY 15 PLEASED TO ANNOUNCE A DELINQUENT BILL
TELEPHONE NOTIFICATION SYSTEM. PLEASE UPDATE YOUR
TELEPHONE NUMBER ON YOUR REMITTANCE FORM TODAY
TO ENSURE YOU RECEIVE THIS IMPORTANT REMINDER CALLi
PAYMENT TERMS
Due Date
• This dale applies to your cunent charges only (nd Past Due Balances).
• A Iale fee of the greater of $5.00 or 5% d the balance will be assessed for all
payments received after the due date.
• A customer may request a waiver of one late fee over the Irfetime of an acceun[.
Past lace Balance
• The Current Charges Late After dale does not apply to your Past Due Balance.
• g you have a delinquent or past due balance, plwse bring your payment to City Hall
immediately to avoid disconnection. Do nd pay on-line or by credit card, mail
or drop boz as the payment may no[ be received prior to disconnection
process.
• Utility acceunt is subjed to discennectian al env time. Payment of entire past due
balerrce plus a $30.00 disconnection fee and a deposit (rf applicable) 's
required before service cen be restored.
Returned Check Charges
• CheckslBank Omfls which are rdumed by your banking institution (or arty reason will
resuk in a rdumed check charge of $20.00, possible disconnection of service,
a discennedion feed $30.00 end a deposk (rf epplicade). k Iwo checkslbenk
drafts ere returned, check end bank dmfl privileges will be cancelled end (Nora
utility payments must be in the form of cash or money order only.
Dell Owed to the City
• The City ar its assignee shall ba entdled to entarce any claims ar rights in order to
tolled any debt owed to the Chy under this account end may undertake the
collection d any debt against you end this account by any lavdul means. Any
and all costs associated wkh the cellection of said debt including, but not
limited lo, reasonable aflomey's Tees, court costs, collection agency fees, and
any dher debt celledion rdated expenses incurted [ry the City.
PLEASE 9EE BACK OF B)LL FOR ACPDCTIDNAL 1NFORMAT(ON
Please Detach and Return Bottom Portion with Your Payment - RMaIn the Top PoRlon for Your Records
Account Number:
8111 Number: 1259805
Customer Name: TUSCANY RESTAURANT
Service Address: 1301 WINTER SPRINGS BOULEVARD
Current Charges Late After: 01/13/2009
Total Current Charges: $81 .53 Make checks payable to: City of Winter Springs
Total Amount Due:
$81 .53 Ll Change of Address (see reverse)
i ui~url rl~nri~~nrlu~mlrllurinrilr ltinr~rl rl~u~urli
7 - 2345
TUSCANV RESTAURANT
1301 WINTER SPRINGS BLVD
WINTER SPRINGS FL 32708-3806
iniinrlriiurilluriniurliriuiriinulluiiuuulluir~l
City of Winter Springs Utility B
1126 E. State Road 434
Winter Springs, FL 32708-2715
O~n060420099~12598~5801700171781539
OFFICE HOURSfCONTACT INFORMATION
• Office Hours: Monday thru Friday 8:00 AM to 5:00 PM
• Billing Questions: (407) 327-5996
• Disconnections for non-payment or insufficient funds: (407) 327-5996
• Emergency: (407) 327-2669
• Email: utilitybills~winterspringsfl.org
• Cfty Website: www.winterspringsft.org
• On-line bill viewer: email office for username and password setup
• Frequently Asked Ouestions can be found on City websde by clicking
on "Online Services" followed by °Citizen Comments and Requests"
• Utility Service Termination: Request must be submitted in writing to
Utility Billing Office at least one (1) business day in advance.
• Reclaimed Water Questions: (407) 327-2669
• Seminole County Community Assistance: (407) 665-2360
• Stormwater Questions: (407) 327-5977
Streetlight Questions: Progress Energy: (407) 629-1010
GARBAGE. RECYCLING AND YARD WASTE
• questions and Complaints: (407) 327-2669
• Special Pickups: WastePro of Florida: (407) 774-0800
• Garbage Collection: Eastside =Tuesday & Friday
Westside =Monday & Thursday
• Recycling Collection: Eastside =Tuesday or Friday
Westside =Monday or Thursday
• Yard Waste Collection: Eastside =Wednesday
Westside =Wednesday
• Garbage, Recycle and Yard Waste will not be picrned up on the
following holidays: New Year's Day, Memorial Day, 4 of July, labor
Day, Thanksgiving Day and Christmas Day. Pickup will occur on your
next regularly scheduled collection day.
BILLING CYCLE
• City utility bills are rendered on a monthly billing cycle. If you do not
receive your utility bill or have questions about your utility bill, please
contact Utility Billing Customer Service at (407) 327-5996.
BILL APPEALS
• Any customer who feels their monthly bill is unjust and inequitable may
make a written application for review within ten (70) days of the bill date.
LEAK DETECTION
• To determine if you have a leak, turn off all water faucets, ice makers,
irrigation systems, etc. and check the water meter. If the leak detector
(small triangle) at the meter is not moving, you do not have a serious
leak. To check for slow leaks, note the position of the sweep hand and
record the register reading. Read the meter again after one (1) hour
without any water use. If the sweep hand and meter reading remain
unchanged, you have no leaks. Ii they have changed, you need to look
for the source of the leak. It is the property owner's responsibility to
correct leaks as soon as possible.
• Bill adjustments may be available in certain cimumstances, such as
excessive use, leaks or pool fills. An approved adjustment would be
permitted no more than once in a year and twice in ten years.
INFORMATIONAL LITERATURE
• Adddional information, such as °Reading Your MeteY', "Irrigation For A
Healthy Lawn", "Home Water Survey", °Rain Sensors°, and many more,
is available at Cdy Hail payment office and City website
(www.winterspringsfl.org) by clicking on "Departments" followed by
"Utility Billing" and "Forms and Information".
CUSTOMER DEPOSITS
• Commercial -Deposit retained until service is terminated.
• Residential - Deposi[ refunded after two years of continuous payment
history with no late charges assessed to account.
• Disconnected Service - If no deposit is on file and your service is
disconnected, a new deposit and a disconnection fee of $30.00 must be
paid before service can be restored.
• Terminated Service -The Cdy will apply retained deposits to the final
bill and any cred'R balance remaining will be refunded.
Information Update:
Name
Mailing Address_
Telephone j_
PAYMENT OPTIONS
It your account is delinquent or past due, please bring your payment to City
Hall immediately to avoid disconnection of services. Do not pay on-fine or by
credit card, mail or drop box as the payment may not be received phor to
disconnection process.
Please do not p/ace cash in malt or drop box.
Please make check or money order payable to: Gity of Winter Springs
Please allow sufficient time for mail delivery, drop box pickup, credit card
transachon, on-line bill payment and payment processing. Please be mindful
that holidays wi/I delay payment delivery and receipt.
Cash Payments
• Only accepted when paying in person at City Hall
• The City is not responsible for cash payments lost in the mail or placed
in the drop boxes.
In Person
• Payment must be made at Cdy Hall located at 1126 E. SR 434
• Please bring your utility bill statement with you.
By Mail
• Send Check or Money Order and Remttance Stub to:
1126 E. SR 434, Winter Springs, FL 32708-2715
• The City cannot be responsible for undelivered or late mail.
Drop Box (3 locations) (include remittance stub with payment)
• Located in the parking lot on the left side of City Hall (west side) next to
Medical Office Building
• Located in 7-11 at 898 Gary Hillery Drive (near intersection of Winter
Springs Boulevard and Northern Way) in Tuscawilla
• Located in Walgreens at 401 East SR 434 (at Edgemon Avenue)
• Payments deposited in drop boxes take at least one business day to be
received and credited to your account.
Bank Draft (Automatic Debit - ACH)
• The City can automatically deduct the amount of your utility bill from
your bank account
• Enrollment and Withdrawal forms available on the City's website at
www.winterspdngsfl.org or at City Hall utility payment office.
Credit Card
• Payment by Visa and MasterCard can be made by calling Official
Payments Corporation (OPC), a third party credit card processor, at 1-
800-272-9829 (or www.winterspringsft.org and clicking on `Online
Services" followed by "Bill Payment Service°). Provide jurisdiction code
1914, account number located on your utility bill. An on-line account
must be setup with the Cdy prior to paying via the Internet.
• OPC will charge a convenience fee of $6.50 for each transaction
totaling $500 or less.
• Payments made by credit card may take up to two business days to be
received and credited to your account.
IRRIGATION RESTRICTIONS
• Resolution No. 2001-09 established that landscape irrigation for all
water sources, including reclaimed water, is limited to two days per
week and cannot occur between the hours of between 10:00 AM and
4:00 PM.
• Irrigation of existing landscape with an even or no address is only
allowed on Thursdays and Sundays. Irrigation of existing landscape
with an odd address is only allowed on Wednesdays and Saturdays.
New landscape is authorized to be irrigated on any day between the
hours of 4:00 PM and 10:00 AM during the first sixty (60) days following
installation.
PUBLIC RECORD
• Utility account records are considered "Public Record" and are subject
to disclosure in accordance wdh Florida Statute Chapter 119.
City of Winter Springs
Utility Billing
1126 E. State Road 434
Winter Springs, FL 32708
407-327-5996
Bill No. Account Number
1259805 _50
Detach this portion and return with your remittance
Make Checks Payable to:
City of Winter Springs Utility
Customer ID Bill Date Late After
UTILITY BILL
Remit Copy
Due Upon Receipt
Previous Balance (Current Charges
Changes made below are !or mailing address only.
Malling Atltlress:
City, State, Zip.
Home Telephone.
Business Telephone:
Email Adtlress.
IIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIII
TUSCANY RESTAURANT
1301 WINTER SPRINGS BOULEVARD
WINTER SPRINGS FL 32708
City of Winter Springs
Utility Billing
1126 E. State Road 434
Winter Springs, FL 32708
407-327-5996 or
utilitybills@winterspringsfl.org
UTILITY BILL
Make Checks Payable fo:
City of Winter Springs Utility
Customer Copy
Keep this portion for your records
Due Upon Receipt
Customer Service Address
TUSCANY RESTAURANT 1301 WINTER SPRINGS BOULEVARD
Bill Number ` Account Number Customer ID ' Bill Date Late'After
1259805 12/23/2008 01/13/2009
Description Present Read Date PreviousReadlDate'. Present Meter Reading Previous Meter Reading Usage in:Gallons 'iGharge
PREVIOUS BALANCE .00
IRRIGATION 12/10/2008 11/10/2008 30 30 0
WATER 3/4" 12/10/2008 11/10/2008 33170 23610 9560 19.30
SEWER 3/4" 38.30
STORMWATER 22.00
Water Tax 1.93
Last Pay Amt Last Pay Date Current Charges Balance ~ -
89.72 12/03/2008 81.53 81.53 $81.53
THE CITY IS PLEASED TO ANNOUNCE A DELINQUENT BILL
TELEPHONE NOTIFICATION SYSTEM. PLEASE UPDATE YOUR
TELEPHONE NUMBER ON YOUR REMITTANCE FORM TODAY
TO ENSURE YOU RECEIVE THIS IMPORTANT REMINDER CALL!
Customer Service: For billing questions call (407) 327-5996, Monday to Friday, 8:00 a.m. to 5:00 p.m. After hours drop box is available for payments at the west end of Cily Hall. PLEASE DO NOT PLACE CASH IN
NIGHT DEPOSITORY.
For after hours emergencies related to utilities, call (407) 327-2669.
Appeals: Any user who feels their monthly bill is unjust and inequitable may make wntlen application for review within ten (10) days after the date of rendering of the bill by the city. An atljustment may be available in
certain instances. Various adjustments include excessive use, leak or pool fill. An approved adjustment would be permitted no more than once a year or twice over ten years.
Automatic Bank Draft: Payment will De drafted on the Thurstlay before Ihe'LATE AFTER' dale. If This dale falls on a bank holiday the payment will be drafted the next business day.
Delinquent Payments: I('CURREN7 CHARGES' are not paid by the'LATE AFTER' date the account is subject to a Delinquent Notice with late fee charges of $5.00 or 5%, whichever is greater. 'PREVIOUS
BALANCE' indiW tes a PAST DUE amount The'LATE AFTER' dale on the'CURRENT CHARGES' does not apply to any'PREVIOUS BALANCE'. An account with a'PREVIOUS BALANCE' is subject to
tlisconnection at any time. In ortler to reinstate service on an account fumed oN for nonpayment, the customer must pay the total amount due plus an additional turn-on charge of $30.00. Our policy prohibits field
personnel from collecting any checks or cash from our customers. Payment must be made in our customer service ofrce between the hours of 8:00 a.m. and 5'00 p.m. If you have any questions regarding tlelinquent
accounts. Dlease contact our collection office al (407) 327-5953.
Mail Problems: The Cily of Winter Springs is not responsible for undelivered or late mail. In the even) you fail to reserve a bill, please call customer service at the number listed above.
Garbage and Recycling: Waste Pro of Florida, Inc. hantlles all garbage and recycling. Questions regarding these services should be directed to their customer service department at (407) 774=0800.
How to Read Your Water Meter: Simply write down all the numbers shown on the face of the meter and tledud the previous reading from this figure to get your water consumption in thousands of gallons.