HomeMy WebLinkAbout1999 03 22 Regular Item C
COMMISSION AGENDA
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ITEM C
CONSENT
INFORMATIONAL
PUBLIC HEARING
REGULAR XX
March 22, 1999
Meeting
MGR~EPT
Authorization
REQUEST: The City Manager requests the City Commission review the complaint of Linda
Ingoglia concerning charges for water services.
PURPOSE: The purpose of this Board item is to present to the City Commission for review
and final determination of Linda Ingogli's complaint for water services.
CONSIDERATIONS:
A.
Section 19-98 of the City Code provides that a utility customer may appeal a
water bill issue to the City Commission.
B.
Resolution 849 provides the policy under which the Commission will allow
adjustments to water bills.
C.
A request was made in July, 1998 for an adjustment to customers June water bill
because of the increase in consumption over the prior month. May consumption
was 41,420 gallons and June consumption 91,700 gallons, an increase of 50,280
gallons.
'1
D.
A check by our service man determined that no leaks were found. The customer
was advised to monitor their irrigation system for possible problems.
E.
An adjustment was processed in accordance with Resolution 849 in the amount of
$51.32:
ATTACHMENTS:
1. Initial request by customer dated 7/12/98
2. Service order #14936 dated 7/9/98
3. Copy adjustment processed dated 8/25/98
4. Copy of letter to City Manager dated 10/22/98
5. Copy of City Manager letter to customer dated 11/10/98
6. Copy of memo to City Manager dated 1/12/99 requesting to come before the City
Commission.
RECOMMENDATION:
Staff is recommending that the request of Linda Ingoglia for financial relief over and
beyond that provided in Resolution 849 be denied on the basis that the City is compelled by its
Bond covenants to collect for all water that is consumed by the customer.
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UTILITY SERVICE ORDER
CUSTOMER ACCOUNT NUMBER , I
N~ 14936
. ,
,31/
o READ ONLY
o TURN ON
o TURN OFF
SERVICE . -:! 7f-Q CODE
--; - ? .-C} % ORDER TAKEN BY ~J...f PHONE
. 7n'2fd t~ //!l
::URRENT CUST '. I /<. -R j c.; ~ r7
SE~CE ADDRESS; ~ r / $"' e 'f? (" 4 /5) t/ t:f!
pARCEL
~~~ /,-9'-96
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AU1liORIZED SIGNATURE
lOT /BlK UNIT
x
BlWNG ADDRESS
TRANSFER DEPOSIT FROM
DEPOSIT
DEPOSIT DATE
ANALED CUST.
FORWARDING AOORESS
~D0~1T TRANSFERRED TO
o Tum On 0 Other 0 Shut Off
Meter Brand
and Number
Replacement Brand
and Number
ACCT. NO.
o Temp. Off iFf leak! Ace 0 Read Only ~ Reread 0 Meter Inst.
. '. '-Test
~) 0/ Reading
o Com- 0 Sewer Insp. 0 s/w Loc
-::00 b~fi
Date Completed ~ - 9 - ~ J
Reading
DESCRIPTION:
MATERIAL & LABOR RECORD
QUANTITY
MATERIAL
TRUCK ITEM/f>ART
NO. NUMBER
UNIT PRICE
AMOUNT
I <.A....
TOTAL
RECLAIM WATER SERVICE LOCATION
FEET FROM CURB:
FEET FROM LOT CORNER:
SERVICE SIZE:
FEET FROM WATER METER:
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DEBIT
PDJUSTMENT
DATE:
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GP.RBAGE: '.' . TAX" J, Jv WATE'R:~
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RETURN CHECKC:--i'GS,:
TOTAL: d/." 8.;2
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Linda Ingoglia
1758 Seneca Blvd.
ph. 977-8705
WATER SEWER
BASE CHARGES $3.58 $6.65
6/17/97 32960 10000 $0.91 $9.10 $2.59 $25.90
7/15/97 14890 5000 $1.25 $6.25
8/18/97 10820 5000 $1.50 $7.50
9/18/97 20560 5000 $1.75 $8.75
10/15/97 34950 5000 $2.00 $10.00
11/16/97 22610 61700 $2.50 $154.25
12/16/97 23010
1/21/98 10970
2/17/98 6960 $199.43 $15.95 $32.55 $247.93
3/17/98 6450
4/21 /98 26060
5/19/98 41420
251660 WATER SEWER
BASE CHARGES $3.58 $6.65
20972 10000 $0.91 $9.10 $2.59 $25.90
5000 $1.25 $6.25
6/22/98 91700 5000 $1.50 $7.50
71700 $1.75 $125.49
$151.92 $12.15 $32.55 $196.62
Adjustment Processed $47.52 $3.80 $51.32
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DATE REMJI N(: CONSUNi'" TYPE DATE READING CONSU~lP TYPE
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2:';;> . 61;'~2/98 16\4600 917(}(l A 19. 8/18/97 1 ::'::2';7/91 (1 10:320 A
28. !.::/ I',' 1.,,8 15~~:;~9~)~) .H4?(, A 1:3. 7/15/97 1::::1';:/090 I 489t' A
2'( . 1/:::1 19E~ 14:~:: t 480 ~'~6("6~~ A 17. 6/17/97 1:3C)4200 ::;::-:::960 A
26. ~.~ 1 1 ~r 19='3 14f5fj42~;} 64~,c) A 1,~. . 5/19/97 127' 124') J.474',' A
25. ;~/17/98 1440970 696<~ A 15. 0/00/00 0 ()
24. J/21198 14421) 1 ~l 10~"7 (~ A 14. ')/00/00 ~~ 0
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OCT l 7 \998
Mr. Ronald McLemore
City Manager
Winter Springs City Hall
en"\{ OF WINTER SPRINGS
Ci'ty Man~g9f
Re: accL # 3140116039
Jolm Ingoglia
Winter Springs, Fl 32708
Dear Mr. McLemore:
In June we received an exlremcly high water bill and have been trying to resolve it for several monlhs.
Mr. Harry Marlin suggested I conlact you. My whole family was away on vacation for the fIrst fifteen days
of June. No water was used during LItis lime for showers, laundry, dishes, ele. Yet our bill for L1lat monlh
was $265 - an enonnous bill for only two weeks. The waler department suggested T check for leaks. I did
and Ulere was noUting amiss. I cannol wlderSland how lhe bill \vas so high and looking al our billing
ltistory you can see that this bill is way out of the norm.
Looking forward to hearing from you. 1 hope we can get this mutter resolved.
Yours trug', () \
--1. - d"'- )01~c-I1 ("'\
~lngoglia /)It..-
<]77 -0705
work 977-8080
'7/~
( .,11.~
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November 10, 1998
Ms. Linda Ingoglia
1758 Seneca Blvd.
Winter Springs, Florida 32708
Dear Ms. Ingoglia:
In response to your letter of October 22, 1998, I would like you to know that I
reviewed your account with Finance Director Harry Martin and concluded that the
adjustment he provided to you is the maximum that we can provide under the
law.
Due to the drought we had this summer, higher than normal water bills were not
uncommon. I don't know if this could account for your bill or not; however, it is
not uncommon for a toilet leak to result in a loss of a large amount of water when
people are out of town. This results from the stop valve not fully closing. When
residents return home and flush the toilet the valve will close properly stopping
the loss of water. This can also happen from residents not fully shutting off a
faucet until returning from their trip.
I don't know exactly what happened in your case. I wish I could do more.
However, we have done all we can do in this situation.
I am sorry I could not help you more.
Sincerely,
Ronald W. McLemore
City Manager
Ijp
Word/Letter/Nov98/lngoglia
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