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HomeMy WebLinkAbout1998 07 13 Consent Item C COMMISSION AGENDA ITEM C Consent X Informational Public Hearing Regular Julv 13. 1998 Meeting MGR ~ OEPT Authorization REQUEST: City Manager requesting the City Commission adopt Resolution No. 849 establishing a potable water leak policy on a customer's property. PURPOSE: The purpose of this agenda item is to have the City Commission adopt Resolution No 849 which establishes a potable water leak policy on a customer's property. CONSIDERATION: The City has experienced incidences where a potable water leak would occur on a customer's side of the water meter or service line causing excessive water use and a higher than normal water bill. The City had no established policy to effectively address this issue relative to adjusting the customer's water bill for the excessive water use. The City's utility rate consultant presented a potable water leak policy to the City Commission at its June 22, 1998 Commission meeting. The Commission reviewed and approved the policy as presented, with minor changes. The Commission instructed the City Manager to draft in policy form for formal adoption at the Commission's July 13, 1998 meeting. Resolution No. 849 complies with the City Commission's directive. FUNDING: None. RECOMMENDATION: It is recommended that the City Commission adopt Resolution No. 849. which establishes a potable water leak policy on a customer's property. IMPLEMENTATION: Upon Approval. ATTACHMENT: Resolution # 849. COMMISSION ACTION: I'. :/ ", ,- , . RESOLUTION No. 849 A RESOLUTION OF THE CITY OF WINTER SPRINGS, FLORIDA, ESTABLISHING A POTABLE WATER LEAK POLICY ON A CUSTOMER'S PROPERTY, PROVIDING FOR AN EFFECTIVE DATE. WHEREAS, from time to time potable water losses occur due to leaks on the customer side of the water meter or service line; and .' WHEREAS, in recognition of this problem and a the City's desire to adopt a uniform policy allowing an adjustment to water bills involving such leaks; and WHEREAS, the City desires the policy to be fair, encourage customers to inspect their water systems frequently for leaks, and to repair leaks promptly, and therefore discourages adjusting water bills for repeat offenders. NOW, THEREFORE, BE IT RESOLVED BY THE CITY COMMISSION OF THE CITY OF WINTER SPRINGS THAT THE FOLLOWING POLICIES SHALL GOVERN THE ADJUSTMENT OF POTABLE WATER LEAKS OCCURING ON PRlV ATE PROPERTY: Section r - Eligibility for Credit: A. Customer's experiencing a water leak on the customer side of the water meter or service line must first have the water leak repaired; and B. Customer's wishing to apply for an adjustment to their water bill for excessive water use resulting from a leak on the customers side of the water meter or service line must present to the City proof of repair of the leak causing the excessive water use. Section II - Calculation of Excess Usage Potentially Eligible for a Credit. A. Upon receipt of a request for adjustment accompanied by proof of repair the City Vvill review the billing period subsequent to the correction of the leak to ascertain that the water use is now normalized when compared to prior periods before the incidence of the leak reported by the customer; and B. Based on the City's review of the prior customer usage history when compared to that period of time for which the excessive water use was metered by the City (the period for which the leak was detected), the City will credit the excessive sewer usage charges calculated for and billed on such excessive water use; and C. In no event will the adjusted usage charges exceed the maximum billing threshold for residential customers (there is no threshold for commercial customers); and D. In the determination of the average sewer charges billed, the City will evaluate the customer billing history for no more than twelve (12) consecutive months of use in the determination of the excess billing charges. . . .' Section III - Adiusted Monthly Charge(s): A. Once a customer is determined to be eligible for an adjustment, the City will determine the appropriate water credit to be applied to the customer based on: 1. A review of the history of the customer usage pattemsfor the last twelve (12) consecutive months or period deemed appropriate. 2. The water use deemed to be above the average or normal water use for the month(s) in question relative to when the leak was in place which attributed to the excessive water use. B. The credit, if any, will be based on the application of the rate for the first consumption block of use for the particular water customer classification requesting the credit multiplied (X) by the amount of water use determined to be in excess of the normal or seasonal use for this customer at the time for which the leak occurred; and C. A determination of the normal or seasonal use will be calculated by the City Manager or his designee. Section IV - Limlitations on Eligibility for an Adiustment: No adjustment to a customer's water bill due to a leak on the customer side of the water meter or service line, will be permitted more than once a year or no more than twice within ten years. TIlls resolution shall be effective upon it adoption. All resolutions in conflict with this Resolution are superceded to the extent of any such conflict. PASSED AND ADOPTED this 13th day of July, 1998 \J Attest: / ... .. CCJN RESOLUTION No. 849 A RESOLUTION OF THE CITY OF WINTER SPRINGS, FLORIDA, ESTABLISHING A POTABLE WATER LEAK POLICY ON A CUSTOMER'S PROPERTY, PROVIDING FOR AN EFFECTIVE DATE. WHEREAS, from time to time potable water losses occur due to leaks on the customer side of the water meter or service line; and WHEREAS, in recognition of this problem and a the City's desire to adopt a uniform policy allowing an adjustment to water bills involving such leaks; and WHEREAS, the City desires the policy to be fair, encourage customers to inspect their water systems frequently for leaks, and to repair leaks promptly, and therefore discourages adjusting water bills for repeat offenders. NOW, THEREFORE, BE IT RESOLVED BY THE CITY COMMISSION OF THE CITY OF WINTER SPRINGS THAT mE FOLLOWING POLICIES SHALL GOVERN THE ADJUSTMENT OF POTABLE WATER LEAKS OCCURING ON PRIVATE PROPERTY: Section I - Eligibility for Credit: A. Customer's experiencing a water leak on the customer side of the water meter or service line must first have the water leak repaired; and B. Customer's wishing to apply for an adjustment to their water bill for excessive water use resulting from a leak on the customers side of the water meter or service line must present to the City proof of repair of the leak causing the excessive water use. Section II - Calculation of Excess Usage Potentiallv Eligible for a Credit. A. Upon receipt of a request for adjustment accompanied by proof of repair the City will review the billing period subsequent to the correction of the leak to ascertain that the water use is now normalized when compared to prior periods before the incidence of the leak reported by the customer; and B. Based on the City's review of the prior customer usage history when compared to that period of time for which the excessive water use was metered by the City (the period for which the leak was detected), the City will credit the excessive sewer usage charges calculated for and billed on such excessive water use; and C. In no event will the adjusted usage charges exceed the maximum billing threshold for residential customers (there is no threshold for commercial customers); and D. In the determination of the average sewer charges billed, the City will evaluate the customer billing history for no more than twelve (12) consecutive months of use in the determination of the excess billing charges. .: ';" Section III - Adiusted Monthly Charge(s): A. Once a customer is determined to be eligible for an adjustment, the City will determine the appropriate water credit to be applied to the customer based on: 1. A review of the histOl)' of the customer usage patterns for the last twelve (12) consecutive months or period deemed appropriate. 2. The water use deemed to be above the average or normal water use for the month(s) in question relative to when the leak was in place which attributed to the excessive water use. B. The credit, ifany, will be based on the application of the rate for the first conswnption block of use for the particular water customer classification requesting the credit multiplied (X) by the amount of water use determined to be in excess of the normal or seasonal use for this customer at the time for which the leak occurred; and C. A determination of the normal or seasonal use will be calculated by the City Manager or his designee. Section IV - Limlitations on Eligibility for an Adiustment: No adjustment to a customer's water bill due to a leak on the customer side of the water meter or service line, will be permitted more than once a year or no more than twice within ten years. This resolution shall be effective upon it adoption. All resolutions in conflict with this Resolution are superceded to the extent of any such conflict. PASSED AND ADOPTED this 13th day of July, 1998 CITY OF WINTER SPRINGS Paul P. Partyka Mayor Attest: City Clerk