HomeMy WebLinkAboutOrlando Business Telephone Systems, Inc. Maintenance Agreement 2004 Public Safety -2004 10 01
Orlando Business Telephone Systems, Inc.
4558 s. W. 35th Street, Orlando, Florida, 32811
Maintenance Agreement
Orlando Business Telephone Systems, Inc., hereinafter referred to as OBTS, and
City of Winter Sorinas Public Safety 1126 East State Road 434 Winter Sorinas.
FL 32807-2799, hereinafter referred to as the Customer, hereby agree as
follows:
The term of this contract shall be 12 months beginning October 1, 2004. The
Customer shall pay to OBTS 1 payment in the amount of $9069.12 plus tax,
payment being due and payable upon presentation of an invoice. Said payment
is based upon the eqUipment listed in the Schedule of Equipment, and any
changes to the quantities or types of equipment may affect the amount of the
payment.
OBTS will maintain the equipment listed in the Schedule of Equipment in normal
working order provided such maintenance is necessitated by normal usage. If
the equipment fails to perform in normal usage, it will be repaired or replaced at
the option of OBTS and/or it authorized agent (s). Headsets are not covered
under this maintenance agreement.
oaTS will make emergency service available on a seven day a week basis and
will endeavor to respond to emergency service calls within two hours of receiving
said call. Excluding holidays, OBTS will endeavor to respond to normal or non-
emergency service calls on the business day following the day OBTS received
said non-emergency call. Emergency service calls are defined as such situations
as complete system failure, tie-line group out of service, evidence of a major
alarm, failure of all attendant positions, and complete inability to receive incoming
calls or to place outgoing calls. All other service calls are defined as normal or
non-emergency service calls.
Customer shall secure for OBTS access to all areas of Customer's premise for
the purposes of this contract and shall provide adequate wOrkspace as required
by OBTS.
Customer agrees to control and maintain the ambient environmental conditions in
which switching equipment and associated peripheral equipment are installed at
levels between 40F and 80F degrees, with humidity not to exceed 80%, and the
equipment shall not be exposed to moisture or to corrosive gases or Materials.
Equipment required to control and sustain these environmental conditions shall
be provided at the expense of the Customer.
Page 1 of4
OBTS Maintenance Agreement
ORIGINAL
Customer agrees to provide separate electrical outlets or service connection
circuit breaker restricted solely for the use of the system during the term of this
contract. Customer agrees not to locate in close proximity any other electronic
system or electrical power equipment which may cause interference or damage
to the switching system or its peripheral or ancillary equipment.
Customer agrees, where necessary, to relocate sprinklers or provide a cover
over the equipment which does not restrict sufficient airflow to the system, so as
to prevent water damage to the equipment.
Connection of the equipment to peripheral, ancillary, or similar devices provided
by Customer or by another vendor shall be performed only by OBTS: however,
this type of work is not covered under the terms of this contract and is therefore
billable at OBTS prevailing labor and material rates.
Should Customer cause or allow any person or agency other than OBTS to
perform any work on the equipment or affix any peripheral, ancillary, or other
device to the equipment, and should this cause OBTS to incur expense to rectify
any problems which arise as a result thereof, OBTS shall invoice Customer and
Customer shall immediately pay OBTS for such repairs, at OBTS prevailing labor
and material rates.
Maintenance service to the equipment and/or service calls necessitated by power
failure or power fluctuation or by the failure of peripheral, ancillary, or other
equipment or by problems in service, lines, or trunks provided by Customer's
local or long distance telephone company (ies) are not covered under this
contract and shall be billed to Customer at OBTS prevailing labor and material
rates.
Customer shall be responsible for damage to or failure of the equipment caused
by Customer's failure to adhere to the terms and conditions of this contract, and
OBTS will charge the Customer for labor and/or materials required to repair or
replace the damaged or failed equipment a OBTS prevailing labor and material
rates.
Damage to the equipment caused by abuse, misuse, neglect, fire, water,
lightning, power failure, power surges, or power fluctuations will not be covered
under this contract.
If single line telephones are included in the Schedule of Equipment herein and
found defective, they will be repaired or replaced, at the option of OBTS.
Page 2 of 4 OBTS Maintenance Agreement
Orlando Business Telephone Systems, Inc
Maintenance Agreement and Schedule of Equipment and Services
For
City of Winter Springs - Public Safety
Maintenance Aareement Schedule of Eauipment and Services
1 Mite' SX2000 PBX (Redundant)
2 Perifpheral Node
1 DSU Node
7 DNIC Line Cards
2 ONS Line Cards
1 PRI Card
1 lS/GS Trunk Card
20 Superset 410
51 Superset 420
04 Superset 430
1 Superconsole 700
1 **VoiceMail System (16 port)
1 Metropolis Call Accounting System
1 UPS
Total Price: $9,069.12
Aareed To And Accepted:
Authorized SIgnature
Signature
City of Winter Sprinas
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Authorized
John E. Fisher. President
Print or Type Name and Title
October 1. 2004
Date
Ronald W. McLemore, City Manager
Print or Type Name and Title
Date 10/01/04
Page 4 of 4 OBTS Maintenance Agreement