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HomeMy WebLinkAbout2008 07 28 Consent 200 Validate Solid Waste Survey Results Receive Performance Bonus and Annual Staff Solid Waste ReviewCOMMISSION AGENDA ITEM 200 July 28, 2008 Regular Meeting CONSENT X INFORMATIONAL PUBLIC HEARING REGULAR MGR /''~.i'~ /DEPT ;~ ~/~'" Authorization REQUEST: General Services and Public Works Departments Requesting the City Commission Validate the Solid Waste Survey Results Entitling the Franchisee to Receive the Performance Bonus and Receive the Annual Staff Solid Waste Review PURPOSE: The purpose of this Board item is to provide the results of the Solid Waste Survey to the City Commission which determined that the Contractor is Eligible for the Performance Bonus and also receive the staffreview of the contract performance as stipulated in the Solid Waste Franchise Agreement. CONSIDERATIONS: PERFORMANCE BONUS. This agenda item is needed to fulfill the performance bonus provisions of the Franchise Agreement for Solid Waste Agreement with Waste Pro of Florida. Section 35.0 specifically says: ~5,~ Performance Bonus. ~1'o tine extent pernrtt.rat F>,y taw, k~~girrnin~ v~•itFr tt~e tarsi attni~a•ersary c>f thrs .~~r~w~netrt, C'~ntractr~r s1~~11 be anti@led to ean3 a pr;rt`carrt~ancc bc~r~u f'c~r fife prirr yc~~rr's rt,k~ectiott anti disposal srr~~ice ~a~ithitt tl~c sen•ce ar~,r, prur~id~;d C:otttractr~r rc'ceiucs .- c.~rsicrme:r satitii~tctiata ratinf; of rtinciy pc:rr;cnt ("~t1°„) crr ~;rcatc:r. `I"ilc ratiti,~ slrali lac dederttrirtcd bp• a cr~n~petetrt and indtmpcndent rest?arch consultant ch~ra:~en ley n~ututrl a~'t'.em~rat t~f`titr Cc~rrtaaetrrr ~~ni City. The C~~ntr.~ctorsitall pay fif~y percent ot'the r;t~st ofretainin~ the crar~rryttarlt. I~he 1-ert4rrn~ance hc~nrrs strap be 7"vvtlvc Ttrc~us~~nd 1+'i~•c Htrndre;d IJrallars i'b t ?.~~ wt.tEi:ti isc~r a°e:rr fiar tl~c first tttrce y°ear:+ {'-crforrnancc tarr~icr tiri; Arrcc;mc.nt ancf Fifieerr 1 trt~~rs~atr<3 t)~;7llarS 1`~1S,CFiit~.t)iJ? pcr ~~ear thcreaf3cr. Staff contracted with the Dr. James Wright of the Institute of Social and Behaviorial Sciences at UCF to perform the survey at a final cost of $2,277 which is to be split between the 072808_COMM_Consent_200_Solid_Waste_Performance Review_2008 July 28, 2008 Consent Agenda Item 200 Page 2 City and WastePro. The same survey questions and format approved by the City commission in 2007 were used. The survey was completed and provided to the City by UCF. The level of customer satisfaction was measured at 93.4% based for the 500+ respondents. The results of the survey entitle WastePro to the $12,500 performance bonus. The drop in the level of complaints staff receives correlates to the survey results. The City has processed the UCF survey invoice and 50% of that cost will be deducted from the performance bonus. ANNUAL EVALUATION: In accordance with Section 9.3 of the Solid Waste Agreement dated March 1, 2006 by and between the City of Winter Springs and Waste Pro of Florida, Inc., Waste Pro's performance shall be evaluated annually by the City Manager or his designee via a written annual evaluation, which shall be subsequently delivered to the City Commission at a public meeting. The evaluation shall be based on the level of service criteria set forth in paragraph 9.1 of the Solid Waste Agreement. Those criteria are listed in the attached Annual Evaluation Report. Staffhas completed the required evaluation and has met with representatives from Waste Pro to discuss the report. Issues deemed "Acceptable but Needing Improvement" have been discussed with Waste Pro and have been or are being remedied. Staff found no areas of review that were deemed "Unacceptable." The evaluation is attached. 9.3 Annual Evaluation Procedure. Contractor's performance shall be annually evaluated by City's Authorized Representative andlor City Commission under the following procedure: A. Upan or soon after the occurrence of each annual anniversary date of this Agreement, the Authorized Representative shall conduct and prepare a written annual evaluation of Contractor's performance in providing the collection and disposal services under this Agreement ("Evaluation"j. The I~valuatian shall be based on the level ofservice criteria set forth in paragraph 9.1 herein. For each criteria the Authorized Representative shal l evaluate and 072808_COMM_Consent_200_Solid_W aste_Pertormance_Review_2008 Consent Agenda Item 200 July 28, 2008 Page 3 grade C'ontractor's perfonmance as unacceptable, acceptahle but rmcccis improvement, or good. If Contractor receives an unacceptable grade, the Authorized Representative shall provide Contractor a written explanation of why C`ontractor's performance was unacceptable and Contractor shall he given a reasonable period of time, as determined by the Authorized Representative, to bring its levct of perfonnancc up to levels acceptable to the Authorised Representative. I3. The Authorized Representative shall deliver the Evaluation, the aforesaid explanation, and other relevant documents to the C`.ity Commission far consideration by the City Commission at a public meeting. At the rncctin~;, the Authorized Representative and Contractor shall have the opportunity to explain their positions atmd the CityComtnissionshall then determine whether this Franchise shauid continue under conditions determined by the City Commission orbs terminated, without penalty, pursuant to paragraph l4. l (1 i! herein. FUNDING: The Survey cost of $2,277 has been paid from the Solid Waste Fund. WastePro's share of the survey will be deducted from the $12,500 performance bonus for a net performance bonus of $11,361.50. RECOMMENDATION: It is recommended that the City Commission Validate the Solid Waste Survey Results Entitling the Franchisee to Receive the Performance Bonus of $11,361.50 payable from the Solid Waste Fund and also accept the Annual Evaluation Report for Waste Pro for the period of March 1, 2007 -February 28, 2008 as submitted by staff. IMPLEMENTATION SCHEDULE: The bonus will be paid within 30 days of approval. ATTACHMENTS: 1. Survey Report 2. Annual Evaluation Report COMMISSION ACTION: 072808 COMM Consent 200 Sdid Waste Performance Review 2008 ~1rtiv~rsi~y ~f ~:~~~~ral ~lc~~ic~a Institute for Social and Behavioral Sciences Winter Springs, FL, Customer Satisfaction with Waste Management Services, 2008: Final Report By James D. Wright and Jana Jasinski University of Central Florida April 7, 2008 The UCF Institute for Social and Behavioral Sciences contracted with the City of Winter Springs, FL, to undertake a telephone survey that would determine the level of consumer satisfaction with the City's solid waste disposal subcontractor, WastePro. The survey was a "computer-assisted" (CATI) telephone survey of registered voters in Winter Springs, Florida, conducted according to the quality standards that prevail in the phone survey industry. A sample of the City's registered voters was obtained from a commercial sampling firm. Numbers from the list were dialed at random until the desired sample size was achieved. Screening questions at the beginning of the survey determined whether respondents were in fact legal residents of Winter Springs and whether they lived in single family residences, which negotiations with the City had previously determined to be the appropriate target population. The following table shows the disposition of "call attempts" in the survey. A "call attempt" is an effort by one of our interviewers to reach a person at a particular number. Since any one number can be (and often is) called multiple times, the number of call attempts (in this case, 8,476) is far larger than the telephone numbers we attempted to dial. As can be seen, only about one call attempt in fourteen (7%) resulted in a completed survey. More than half (53%) of all call attempts resulted in "no answer," which includes answering machines and voice mail along with unanswered telephones. Disposition of Call Attempts: Winter Springs Survey 2008 Category Number Percentage No answer 4,507 53 Call Back (1) 955 11 Business number 42 --- Disconnected 1,327 16 Busy 61 1 Not in single family home 189 2 Not in city limits 727 9 Refused 6 --- Fax/Computer Line 68 1 Completed Surveys 594 7 Total Dial Attempts 8,476 100 Table Notes (1) Includes both scheduled call-backs (specific day and time) and more general "please call me back later." In all, 594 interviews were completed with eligible respondents. For a sample size of 594, the margin of survey error (95% confidence intervals) for a percentage near 50-50 is f 3.97 percentage points. For a percentage split near 90-10, the corresponding margin of error is f 2.38 percentage points. Aside from the screening questions to determine jurisdiction of residence and residence type, the remainder of the survey consisted of two questions: As you probably know, solid waste in Winter Springs is picked up by a private contractor, Waste Pro. All in all, are you satisfied or unsatisfied with the trash collection services you receive at your place of residence? 1 Satisfied 3 Unsatisfied 8 It depends, varies from week to week, etc. 9 Don't know, can't say, refused. Do you have any specific complaints about the trash collection service that you would like to tell me about? Results for the question about overall satisfaction were as follows: Number Percentage Satisfied 555 93.4 Unsatisfied 14 2.4 Depends, "it varies" 15 2.5 Don't know, can't say 10 1.7 N = 594 The measured level of consumer satisfaction with WastePro (93.4%) exceeds the 90% satisfaction rating referenced in the contract. Many people who pronounced themselves satisfied overall with their trash collection services nonetheless had specific complaints that they mentioned in response to the follow-up question. Responses to the follow-up are reproduced verbatim below. We have not undertaken any detailed analysis of these responses, but a casual reading shows that leaving trash behind in the streets, uncertainty about pickup schedules after holidays, and indifferent handling of the emptied bins tend to be the most frequently mentioned complaints, as, indeed, they also were last year. Note also the very large number of people who responded "no," "Hope," "none," "none at all," etc. in response to the open- ended question about complaints. 2 ~~Do you have any specific complaints about the trash collection service that you would like to tell me about?" cannot get trash cans backup on the sidewalk [when] they leave it in the street. There are people who cruise the neighborhood and check your garbage before the trash collectors come and they tear open the trash and leave it in the street. Different households should use different size barrels because it's wasteful. Sometimes there's still trash left in the cans. They throw the cans on the street, it's overpriced, they don't pick up the trash that falls out when the machine drops some of it. The quality is poor. Sometimes they don't pick up the garbage that falls into the street. We don't need the large containers. They leave garbage behind, and they leave the containers in the street. The containers are too big, they can't even fit into the garage. The garbage collectors leave the containers on the back of my car sometimes. The change-over to larger containers was a bad idea. I want recycling. When a bag is torn and the garbage falls out, they pick up some of the garbage but not all of it. They leave containers open when it rains, and they leave the containers where it's blocking my driveway. Pick up flattened cardboard boxes, pick up dead triple A and double A batteries. Didn't pick up yard trash. No No No The broken containers. Not clear on recycling times. No No No No We have a pretty good recycling service, but I'm confused as to whether or not they take cardboard. Sometimes their trucks leave dirt behind and sometimes they drive fast down residential roads. It would be nice if the container was a little more aesthetically pleasing, if you will. 3 Every once and a while they get trash on the street instead of in the truck, but they don't do that too often. no no no no no no Hope Hope no None none no none Hope none at all not at all no no no no no no no no none that I can think of They are so picky on yard trash. You have to bundle it and tie it up with a red ribbon before they pick it up. None at all, I am satisfied. One time I called to tell them I was putting out a lot of trash and they didn't come to pick it up I don't think they do enough recycling no no no no The only thing I can say is that when they drop stuff, they just leave it [rather than pick it up] no no no no The Wednesday green garbage pickup time is not predictable; makes it difficult to get things out on time. Hope; they do a great job! no no 4 no I had a broken trash can lid and it took like 3 weeks to get it fixed. none They leave the big bins right in the middle of the driveway. none They should come earlier if possible. No Inconsistent time pick-ups Hope no no no Sometimes they throw the trash cans back onto the lawn instead of the driveway but that's about it. Those large cans are too big, they should go back to standard size for smaller size families or retired couples. They should have two sizes: the large for those who want it and the standard or smaller size for retired or smaller families no no no no no no no no no I would just say that they shouldn't wait so long for trash pick-up after a holiday. Sometimes they wait like 3 weeks. I think it should be the next business day, not a week or so later. The same for recycling. When they pick up the trash, they should pick up pieces that are longer than 4 feet. no no no no no [I would like toj see the large green containers moved off of peoples' front yards. Many people just leave them in their yards in front of their houses and it is degrading. Would like to have more of choice on what the city decides to do. Just every once in a while they leave stuff in the bottom of the cans. 5 no no no no no, I am happy. Would like them to pick up bigger objects and appliances. Make sure the cans are in the driveway, not left in the road, especially because of the narrow roads. The skip us every once and a while. Not sure what day they pick up larger items. Sometimes they leave the trash can in the middle of the driveway. When they leave the trash can lid up when it rains. I didn't get any bins to put my recycling in. Sometimes Waste Pro doesn't pick up the trash when they're supposed to. no no no no no, not really The only complaint I have is that I think their franchise requires them to start to pickup the trash at lam. The problem is that sometimes they are out there about a quarter to 7. That means I have to put out my trash at night. For the most part I am satisfied but generally I would have to say that they can be very particular in brush pick-up. It has to be tied into neat little bundles and sometimes they have left me with debris in my yard. no no no, 1 do not not really, no no complaints no no, not at this time no When they dump the trash can the lip gets in the garbage and trying to clean it is difficult. It's better than it was. When emptying garbage cans they always leave them in the street. none, very good. 6 none. When they empty the trash containers, they leave them sitting in the road. When there is a holiday, they don't make up the date. We put our trash out the other day and it was maybe 6 inches longer than it should have been but bundled up and they still wouldn't take it. none. none. none. None Sometimes they don't collect everything that blows into the streets and it blows around the neighborhood. They demolish the trash cans on a regular basis. none. none. none. none. none. none. They keep putting the garbage can in the middle of the driveway -not back where they find it. The prices are high. none. none. none. none. Every once in a while they'll leave some stuff behind in the streets. They sometimes don't empty the can totally. My only complaint is that when they throw the trash cans back to my driveway, they always manage to throw it right behind my car. They don't pay attention to where they throw the cans. I pay for a lot more services than I use. none. none. None none. none. none. none. none. none. none. none. 7 They don't put the trash cans back where they belong and occasionally they've not come at all. They're too inconsistent with pick-up times and they leave the cans right in the middle of the driveway. none. none none. none. Sometimes they leave things in the streets. The only thing is that a lot of times they leave the cans in the street. They kind of throw them and leave them in the road. none. none. They leave a lot of trash lying around in the road. They're not careful when dumping the trash. Too expensive. none. none. none. none. none. none. none. none. none. No. No. No. The recycling people can sometimes be kind of messy, they throw our trash cans around and break them (Waste Pro). The only thing I'd say is if there were more recycling options available that'd be great. On three or four different occasions, theyve taken out our mailbox. What they appear to do when they come in is they dogleg it and when they do they come too close. We put up at least two new mail boxes. No. No. No. No. No. Not really. No. No. No. No. 8 When they take the garbage, they often times leave the cans in the middle of my driveway and that's not where they started out. none none none Sometimes it comes too early. none none none Inconsistent pick-up, trucks break down and spill through the streets. none none Sometimes after a holiday it can be confusing. It would be nice to know the schedule change. none none none none none No. No Nasty people picking up and missing our street. No. No. No. Not really No. We pay too much and the cans are much too big for what we need. No. No. No. No. No. Trash bins are too big. No. No. no no no no no no no no 9 no no Leave lids open to air them out. no no no no They can do recycling more than once a week. no no no no no no The city can fine people for not putting their cans away. They tend to keep them out of three days. The price is too high. no no no no Sometimes they throw the trash bins in the middle of the road and we have to pick them up, they can improve that aspect no No. No. No, nothing that I can think of. No I don't. No, not really. No. No. No, none at all. They don't like to pick up doggie poop in plastic bags, they throw it out. No. None. No. No. Just the time of pick-up and sometimes they have missed my garbage. No. No, and I find their drivers really great. They're very pleasant. No. No. 10 The only thing that happened with us is someone had thrown out grease and when they compacted the trash it spilled all over roads and they still smell, but I think that was the homeowner's fault and not Waste Pro's. No. No. No they do a good job. No. No. No. No. No. No. No. No. No, none. We didn't like the big container so we sent it back, we had no place to store it. No, the guys who pick up our trash are great. I'm not sure that they do bottles and papers. I wish they'd send out a pamphlet explaining if and how they separate them for recycling purposes and if we need to do anything in terms of separating them in advance. No. No. No Don't run same time every day. Put trash cans closer to fence, not in driveway. no no no no no no no no no no no no no no no no no no no no no, I am very, very satisfied no no 11 It's a little high price-wise. And their garbage cans are huge, I don't want to walk them all the way back to my driveway from the street. not at all Hope not at all no Well, sometimes they leave the garbage cans in the driveway and they don't always pick it all up, but at least they still come by when they are supposed to. I would say it could be worse but it could also be better too. no no I don't no, they are fine not at all No. No. They weren't completely emptying the big green cans, the guy would miss some stuff on the bottom. Also, they were leaving them open a bit so that rainwater would get in. Sometimes they don't put it back on the sidewalk or grass, they leave it in the road. No. No. No. No. No, I'm very happy with them. No. No. No. No. No. Not at the moment, no. No. They put the trash cans in the middle of the driveway, but other than that no. No I don't. No. I never got my big trash can. No. No. No. They leave the cans in the street sometimes, not all the time. No. No. No. No. No, they've done a wonderful job. No. 12 They don't have a phone number. Sometimes they don't pick up yard waste. None at all no none Hope Hope no, not really very good. Good with yard waste no complaints none Hope none at all no I don't no no problem no, it's good overall. They're just humans. Fine. no no Hope no no no Sometimes they are a little messy but that's the only complaint I have. I think sometimes they need to be a little more careful where they are putting the garbage cans...they need to put them back in the driveway and not leave them in the street No; I think they are actually pretty nice...they take a lot of things that you wouldn't think they would take. They do a good job. no no The trash cans are a bit cumbersome. Also sometimes they will drop something and not pick it up, they can be a little messy. Their trash cans are monstrous but other than that I am satisfied. There is an issue with leaking garbage trucks...they leak garbage juice into our cul-de-sac and it smells awful. Also they have an issue with not picking up all of the trash, sometimes they will leave it scattered around. No. No, they're wonderful. No. No. No. No problems. When they dump the cans they don't make sure they are empty. And when I have cans with old shingles they tip them out of the can and don't take them because they said they couldn't take construction materials. I am not satisfied with their rules. 13 One complaint is speeding down the street. No. No. No None No No They do not pick up everything, they do not pickup recycled trash and they should and they are also in consistent in their pickup times. Should have bigger recycling bins. During the holidays they don't pick up for days leaving trash to pileup. Can't say. Sometimes there is shattered glass from the recycling left in the street. I have trouble putting the large trash cans out. There is always trash lined up outside all night. [They break mailboxes.] Last time I spent $200 on the mailbox and they broke that one too. Other than that they're fine. 14 +N~NTER ~S U '~ VLORID~ WASTE PRO OF FLORIDA, INC. ANNUAL EVALUATION REPORT For the Period March 1, 2007 -February 28, 2008 AUTHORITY: In accordance with the Solid Waste Agreement dated March 1, 2006 by and between the City of Winter Springs and Waste Pro of Florida, Inc., Section 9.3, Contractor's performance shall be annually evaluated by City's Authorized Representative and/or City Commission. The evaluation shall be based in the level of service criteria set forth in paragraph 9.1 of the Solid Waste Agreement. For each criteria the Authorized Representative shall evaluate and grade Contractor's performance as Unacceptable, Acceptable but Needs Improvement, or Good. For each review criteria in which Contractor receives an unacceptable grade, the Authorized Representative shall provide Contractor a written explanation of why Contractor's performance was unacceptable and Contractor shall be given a reasonable period of time, as determined by the Authorized Representative, to bring its level of performance up to levels acceptable to the Authorized Representative. EVALUATION: Grade Scale: Good, Acceptable but Needs Improvement, Unacceptable (requires explanation) CRITERIA A: The number of complaints received pursuant to paragraph 9.2 of the Solid Waste Agreement and Contractor's performance in resolvin the com laints in a rofessional and ex edient manner. GRADE: Good EXPLANATION: ^ Complaints resolved in allowable time frame. ^ Quantity of complaints within acceptable levels. ^ Anticipating implementation of aweb-based program to facilitate customer requests and/or com laints. EXPECTED RESOLUTION DATE: CRITERIA B: Contractor's responsiveness to direction iven by the Authorized R resentative. GRADE: Good EXPLANATION: Contractor has been responsive to City direction(s). EXPECTED RESOLUTION DATE: CRITERA C: The number of times that Contractor had to pay liquidated damages pursuant to paragraph 25.0 of the Solid Waste a reement. GRADE: Good EXPLANATION: No liquidated damages required. EXPECTED RESOLUTION DATE: CRITERIA D: Contractor's artici ation in communit meetin s/events s onsored b Cit . GRADE: Good EXPLANATION: Contractor provided $5,000 in donations to City events during the evaluation period. EXPECTED RESOLUTION DATE: CRITERIA E: Contractor's financial viability to continue performing the collection and disposal service as required by this a Bement. GRADE: Good EXPLANATION: EXPECTED RESOLUTION DATE: CRITERIA F: Contractor's compliance with its "Customer Service Policy" required by paragraph 9.4 of the Solid Waste A reement. GRADE: Good EXPLANATION: EXPECTED RESOLUTION DATE: CRITERIA G: Ins ection records of all collection vehicles. GRADE: Acc table but Needs Im rovement EXPLANATION: Inspection Records need to be delivered to City on a timelier basis. EXPECTED RESOLUTION DATE: CERTIFICATION: Certified by the undersigned Authorized Representative of the City of Winter Springs, Florida: Ronald W. McLemore, City Manager Date Received by Contractor, Waste Pro of Florida: Contractor Date ~~ " }~~ `~ ~' WASTE PRO OF FLORIDA, INC. u ~ ~ l\\ ~~°""~°~~"~~`~ ANNUAL EVALUATION REPORT \L 199 / F~oRipP~ For the Period March 1, 2007 -February 28, 2008 AUTHORITY: In accordance with the Solid Waste Agreement dated March 1, 2006 by and between the City of Winter Springs and Waste Pro of Florida, Inc., Section 9.3, Contractor's performance shall be annually evaluated by City's Authorized Representative and/or City Commission. The evaluation shall be based in the level of service criteria set forth in paragraph 9.1 of the Solid Waste Agreement. For each criteria the Authorized Representative shall evaluate and grade Contractor's performance as Unacceptable, Acceptable but Needs Improvement, or Good. For each review criteria in which Contractor receives an unacceptable grade, the Authorized Representative shall provide Contractor a written explanation of why Contractor's performance was unacceptable and Contractor shall be given a reasonable period of time, as determined by the Authorized Representative, to bring its level of performance up to levels acceptable to the Authorized Representative. EVALUATION: Grade Scale: Good, Acceptable but Needs Improvement, Unacceptable (requires explanation) CRITERIA A: The number of complaints received pursuant to paragraph 9.2 of the Solid Waste Agreement and Contractor's erformance in resolvin the com laints in a rofessional and ex edient manner. GRADE: Good EXPLANATION: ^ Complaints resolved in allowable time frame. ^ Quantity of complaints within acceptable levels. ^ Anticipating implementation of a web-based program to facilitate customer requests and/or com laints. EXPECTED RESOLUTION DATE: CRITERIA B: Contractor's res onsiveness to direction iven b the Authorized Re resentative. GRADE: Good EXPLANATION: Contractor has been responsive to City direction(s). EXPECTED RESOLUTION DATE: CRITERA C: The number of times that Contractor had to pay liquidated damages pursuant to paragraph 25.0 of the Solid Waste a reement. GRADE: Good EXPLANATION: No liquidated damages required. EXPECTED RESOLUTION DATE: CRITERIA D: Contractor's artici ation in community meetin s/events s onsored b City. GRADE: Good EXPLANATION: Contractor provided $5,000 in donations to City events during the evaluation period. EXPECTED RESOLUTION DATE: CRITERIA E: Contractor's financial viability to continue performing the collection and disposal service as required by this a reement. GRADE: Good EXPLANATION: EXPECTED RESOLUTION DATE: CRITERIA F: Contractor's compliance with its "Customer Service Policy" required by paragraph 9.4 of the Solid Waste A reement. GRADE: Good EXPLANATION: EXPECTED RESOLUTION DATE: CRITERIA G: Ins ection records of all collection vehicles. GRADE: Acce table but Needs Im rovement EXPLANATION: Inspection Records need to be delivered to City on a timelier basis. EXPECTED RESOLUTION DATE: CERT'Z~+'iC`:4TIQl~i: Certified by the undersigned Authorized Representative of the City of Winter Springs, Florida: ~~~ r Ronald W. ?~c~.,~mor~, L ity Manager ReceivE-d by Cori~a~cter, Waste Pro of Florida: Contractor s-~~~. Date ~ ~s Jig Date